Drive sales strategies and initiatives for the Agent Banking solution; develop the Branch’s sales plan and execute the plan according to agreed activities, action plans and budgets.
Monitor transactions and performance in branches, to achieve the required Business growth in customers and transaction volumes.
Develop and follow through implementation of training programs for the assigned agents in a branch.
Conduct regular visits to agents to confirm compliance with policies and procedures.
Carry out first level maintenance of agent banking equipment, e.g. POS and logbooks and Mobile phone trouble shooting.
Attend to Agent, internal and external customer queries and complaints in line with the customer service standards of UGAFODE.
Monitor day-to-day activities of the branch agents such as float availability, challenges, system downtime and escalate for resolution to relevant stake holders.
Support the business units in the identification of potential agents, coordinate joint marketing activities and cross-sell Alternative Banking Channels products.
Carry out daily reconciliation of agent transactions as per set guidelines to mitigate envisaged risks.
Ensure that agent banking policies and procedures are adhered to and also train staff to ensure product knowledge.