Job Summary


We are seeking a dedicated and detail-oriented Crew Scheduling Officer to join our dynamic Flight Operations team.


Duties / Responsibilities


Prepare and publish monthly and daily flight crew rosters in compliance with NCAA regulations, company policies, and flight time limitations.
Ensure optimal utilization of flight and cabin crew to meet operational... demands.
Monitor real-time crew operations, manage delays, disruptions, and reassignments.
Maintain accurate crew records, including licenses, training, and medical validity.
Track crew duty hours, rest periods, and fatigue risk management.
Prepare reports for Flight Operation Manager monthly on crew status.


Experience & Qualifications


Minimum of HND / Bachelor’s Ddegree in Aviation Management, Transport, or a related field.
At least 2 years of relevant experience in crew scheduling/airline operations
Strong understanding of NCAA and ICAO crew duty regulations.
Proficiency in crew scheduling systems and MS Excel.
Excellent organizational, communication, and problem-solving skills.
Ability to work under pressure and during irregular hours, including weekends and holidays.
Flight Dispatcher License (Added advantage) more

Job Summary


We are looking for a meticulous and proactive License Processing Officer to join our growing team.


Duties / Responsibilities


Coordinate the processing, renewal, and tracking of all flight and cabin crew licenses, ratings, and certifications.
Ensure compliance with NCAA, ICAO, and internal regulatory standards.
Maintain up-to-date records of crew qualifications,... medicals, training status, and recurrent checks.
Interface with the Nigerian Civil Aviation Authority (NCAA) and other relevant authorities for timely documentation processing.
Alert crew and relevant departments on license expiry timelines and mandatory renewals.
Prepare compliance reports and assist in audits and inspections.
Support the Flight Operations department in crew documentation readiness for flight and inspections.


Experience & Qualifications


HND / Bachelor’s Degree in any discipline.
Minimum of 1 years of experience in a regulatory or crew support role within the aviation industry.
Good knowledge of aviation licensing procedures and NCAA documentation requirements.
Excellent attention to detail and record-keeping skills.
Strong interpersonal and communication abilities. more

Job Summary


We are seeking a qualified and experienced Flight Dispatcher to join our Flight Operations team.


Duties / Responsibilities


Prepare and release flight plans in accordance with NCAA, ICAO, and company operational procedures.
Analyse weather, NOTAMs, aircraft performance, enroute alternate airports, and other critical information for safe flight planning.
Coordinate... closely with the Pilot-in-Command and ensure joint decision-making on flight operations.
Monitor flight progress and provide enroute assistance when required.
Manage flight documentation, dispatch logs, and post-flight analysis.
Ensure adherence to weight and balance limitations, fuel planning, and crew duty time compliance.
Liaise with ATC, ground handling, fuelling, and maintenance teams as required.


Experience & Qualification


NCAA Flight Dispatcher License
Minimum of 2 years’ hands-on experience as a licensed Flight Dispatcher
Strong understanding of weather interpretation, flight planning systems, and aircraft performance (preferably for B737-800, EMB145, or similar types)
Working knowledge of NCAA regulations and ICAO standards
Excellent decision-making and communication skills
Ability to work in a high-pressure, 24/7 operations environment
Proficiency in flight planning software and Microsoft Office tools more

Job Summary


The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services.
The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd.


Duties / Responsibilities


Ensures... Tickets are not sold on credit
Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
For all Ticket purchases – all payments must be in cash or credit cards before ticket is issued
Ensures update with relevant information regarding flight schedules, Flight timing and fares
Ensures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
Ensures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
Ensures daily flight program is readily available
Ensures check-in, sales, boarding of passengers are carried out according to United Nigeria SOP
Ensures sales, excess baggage charge reconciliation at the end of daily’s operations
Ensures intending passengers hold valid ticket before check-in and boarding.
Ensures valid identification before check-in
Generates passenger manifest and make sure it goes with the flight
Attends to any other duty assigned by the supervisor


Experience & Qualifications


HND or B.Sc in any discipline
A higher degree will be an added advantage.
A minimum of one (1) year experience in relevant field.
Must be able to work late hours and multi task.


Required Skills:


Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to develop working partnerships with all staff in airlines at the airport
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be smart enough to take critical decisions within a very short time limit
Proficient with Microsoft Office Suite or related software. more

Job Summary


The Baggage Handler is responsible for safely and quickly loading, unloading or transporting airline passengers’ luggage in good time at the airport.


Duties / Responsibilities


Collecting, sorting and checking luggage against flight lists, making sure that items go on to the right aircraft
Transferring luggage from the check-in areas to the departure areas
Taking... luggage to the appropriate aircraft in a baggage truck – protecting it against bad weather if needed
Moving luggage to and from aircraft holds using trucks, cargo loaders and loading conveyor systems
Storing cargo (goods) in warehouses ready for distribution
Ensuring the luggage is loaded on the correct conveyors in the baggage reclaim area.
Removing luggage from an aircraft as quickly as possible after it has landed.
Keeping an eye open for suspicious-looking baggage items at all times and reporting anything unusual to security or the police immediately.
Correctly loading and storing luggage in the hold of the aircraft.
Recording and dealing with damaged or incorrectly received baggage and load discrepancies.
Using specialist equipment such as conveyors, bar code recognition and lifting equipment.
Informing appropriate members of staff about damaged or malfunctioning equipment.
Performs other related duties as assigned.


Experience & Qualifications


High School Diploma or equivalent.
At least two years of related experience required.
Must be at least 18 years old


Physical Requirements:


Good level of fitness and physical strength
May be required to work late shifts
Must be able to lift up heavy items at times. 


Required Skills:


Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent time management skills.
Ability to work as part of a team.
Ability to follow and act on instructions.
Ability to observe and be aware of safety procedures at all times.
Ability to work quickly and accurately, even under pressure.
Must be reliable and honest.
Must have good vision and normal colour vision.
Ability to prioritise workloads.
Must be able to think quickly when dealing with problems.
Have some mechanical skills to operate equipment and machinery. more

Job Summary


The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority


Duties / Responsiblities


Oversees all... aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)
Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
Develops schedules ensuring cost compliance and allocating needed resources
Ensures customer service representatives are fully trained, and knowledgeable and provide superior customer service.
Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
Ensures compliance with International, Federal, State and Local Aviation Regulations
Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
Verifies and approves all station-related invoices and reports any mistakes accordingly.
Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
Provides leadership and guidance to the ground handling agents and UNA staff
Represents UNA at all Airport related functions, and meetings and liaise with the airport authority and governmental offices.
Ensures company brand and values compliance
Ensures weekly meetings with the station team
Ensures team in the station
Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc  


Experience & Qualifications


HND or B.Sc. in any discipline
A higher degree will be an added advantage.
Must be able to work late hours and multi-task.
A minimum of three to four (3-4) years’ experience in this role or related capacity. 
Must be comfortable working under extreme pressure
Must be smart enough to take critical decisions within very short time limit.


Required Skills:


Strong customer service skills
Knowledge of Nig.CARs
Knowledge of Ground Handling Operations will be of advantage especially dangerous goods, IATA etc.
Ability to develop working partnerships with all departments and other airlines at the airport
Analytical and forward-looking
Technical expertise – mastery of job-related knowledge, skills and abilities
Adaptability
Persuasive
Team player
Anticipation and prioritization abilities
Must be very meticulous with eyes for details.
Must have Leadership and motivational skills
Directing and developing staff
Relationship-building skills
Interpersonal skills. more

Role Description


Manage and maintain accurate technical records of aircraft maintenance, repairs, and modifications
Ensure compliance with regulatory requirements and airline policies
Review and verify technical documentation for accuracy and completeness
Coordinate with maintenance teams, engineers, and other stakeholders to ensure the timely and efficient completion of technical... records
Provide technical record support for CAMO engineers, audits, inspections, and certification
Maintain confidentiality and handle sensitive information with discretion


Requirements


Bachelor's Degree in Engineering / Sciences, or related field
Knowledge of aviation regulations and standards (e.g., NCAA, FAA, EASA, ICAO)
Minimum 2-3 years of experience in aircraft technical records, maintenance, or engineering
Experience in the aviation industry is essential. more

Role Description


Coordinate and manage the movement of spare parts, components and other items from Technical Stores, Repair Shops, Vendors and OEM etc
Ensure compliance with regulatory requirements and airline policies
Track and monitor shipments, resolving any issues or discrepancies
Collaborate with ground handlers, freight forwarders, and other stakeholders
Maintain accurate... records and reports
Provide excellent customer service and support.


Requirements


Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field
2-3 years of experience in logistics, supply chain management, or a related field
Experience in the aviation industry is an advantage. more

Develop and implement effective procurement strategies to support aircraft maintenance operations.
Source and evaluate suppliers, negotiate contracts, and manage supplier relationships.
Ensure compliance with regulatory requirements and industry standards.
Analyze and optimize procurement processes to reduce costs and improve efficiency.
Collaborate with maintenance, engineering, and... logistics teams to identify and prioritize procurement needs.
Develop and maintain reports and metrics to track procurement performance.


Qualifications


Candidates should possess a Bachelor's Degree in Engineering / Sciences, or related field
Relevant certifications in procurement or supply chain management are desirable (e.g, CIPS, AS9100)


Experience:


Must have 3-5 years of experience in procurement or a related field in the aviation industry
Experience with aircraft maintenance, repair, and overhaul (MRO) operations is highly desirable more

Develop and implement effective material planning strategies to support maintenance operations.
Analyze and forecast material requirements, taking into account maintenance schedules, inventory levels, and lead times
Manage and optimize inventory levels, minimizing stockouts and overstocking
Coordinate with procurement, stores, and maintenance teams to ensure timely delivery of... materials
Prepare initial provisioning require for B737-800 EIS
Identify and implement cost-saving initiatives and process improvements
Develop and maintain reports and metrics to track material planning performance.


Educational Qualifications


Candidates should possess a Bachelor's Degree in Engineering / Sciences, or related field
Relevant certifications in material planning or supply chain management are desirable.


Experience:


Must have 3-5 years of experience in material planning or a related field in the aviation industry
Experience with aircraft maintenance, repair, and overhaul (MRO) operations is highly desirable. more

Job Summary


The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority.


Duties / Responsibilities


Oversees all... aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)
Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
Develop schedules ensuring cost compliance and allocating needed resources
Ensures customer service representatives are fully trained and knowledgeable and provide superior customer service.
Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
Ensures compliance with International, Federal, State and Local Aviation Regulations
Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
Verifies and approves all station-related invoices and reports any mistakes accordingly.
Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
Provides leadership and guidance to the ground handling agents and UNA staff
Represents UNA at all Airport related functions, and meetings and liaises with the airport authority and governmental offices.
Ensures company brand and values compliance
Ensures weekly meetings with the station team
Ensures team in the station
Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc
submit to FAAN, NAMA, and NCAA all relevant official documents required by regulation.
Performs any other duties that may be assigned by management from time to time.  


Experience & Qualifications


HND / B.Sc in any discipline
A higher degree will be an added advantage.
Must be able to work late hours and multi-task.
A minimum of three to four (3-4) years experience in this role or related capacity.  
Must be comfortable working under extreme pressure
Must be smart enough to make critical decisions within the very short time limit.


Required Skills / Abilities:


Strong customer service skills
Knowledge of Nig.CARs
Knowledge of Ground Handling Operations will be of advantage, especially dangerous goods, IATA etc.
Ability to develop working partnerships with all departments and other airlines at the airport
Analytical and forward-looking
Technical expertise – mastery of job-related knowledge, skills and abilities
Adaptability
Persuasive
Team player
Anticipation and prioritization abilities
Must be very meticulous with eyes for details.
Must have Leadership and motivational skills
Directing and developing staff
Relationship-building skills
Interpersonal skills. more

Job Summary


The Customer service/ticketing agent provides all necessary help and support to passengers as required, which may include check in, baggage processing, reservations and ticketing, boarding of flights, provide special passenger assistance, handle customer complaints and other duties as assigned.


Supervisory Responsibilities


Assists in the daily workflow of the... department.
Provides constructive and timely performance evaluations.
Handles customer enquiries and complaints in accordance with company policy.
Performs other related duties as assigned.


Duties / Responsibilities


Assisting customers through all procedures related to arrivals & departures by completing the following activities:
Making reservations across the counter.
Selling of tickets & excess baggage allowance.
Checking in customers by maintaining a high level of check-in procedures by always being professional, courteous and smiling.
Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
Responding to all customer queries over the phone.
Ensuring that all customers are onboard for a smooth and on-time departure.
On arrival into a destination, to assist with any arrival issues that may arise including: Damaged or missing baggage complaints. Completing all necessary reports where this is the case.
Comply to United Nigeria Standard Operating Procedures (SOPs)
Maintain the highest standards of safety and security at all times
Other responsibilities assigned by management that pertain to overall customer experience whilst on the ground.


Experience & Qualification


Minimum of HND or Bachelor’s degree
At least three years related experience required.
Current customer service or customer relation management certification preferred.


Physical Qualification:


Prolonged periods of standing, sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times. 


Required Skills / Abilities:


Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software. more

Job Summary


The Driver shall be responsible for driving staff on official assignments and delivering packages to clients in a timely manner, working on nights and weekends and ensuring that vehicles are always ready for use, among other duties.
The Driver will be in charge of driving, maintenance, cleanliness and safety of the office vehicle & will be assigned the responsibility of... exercising efficient and effective handling of the office vehicle.


Duties / Responsiblities


Transporting Staff and goods on official assignments, especially around the airports and environs. hotels and vice versa.
Carrying out vehicle maintenance checks.
Maintaining high personal hygiene including wearing well maintained official uniform Delivering messages and packages in a timely manner.
Picking up staff, office purchases or other administrative needs.
Utilizing navigation apps to find the most optimal route.
Interacting with staff and the public in a professional conduct.
Working at odd times and on weekends.
Maintaining an organized travel schedule.
Ensuring that vehicles have sufficient fuel and are always ready for use.
Arranging for vehicle repairs when necessary.
Updating monthly vehicle log book and other records.
Driving a variety of vehicles, including cars, buses and trucks when necessary
Any other duties as may be assigned by the Station Manager from time to time.


Experience & Qualification


Relevant educational qualifications are WAEC, SSCE, GCE, OND, NCE etc.
Must have a valid driver’s license
Not less than one (1) year driving experience


Physical Qualification:


May be required to work late hours
Must be physically fit and agile
Must be able to lift up to 15 pounds at times.


Required Skills / Abilities:


Must have extensive knowledge of the operating local area
Must be physically fit to be able to lift objects
Excellent organizational and time management skills
Must have knowledge of dangerous goods and how to handle them
Must have excellent interpersonal skills
Must have a high sense of punctuality
Must be a good team player Good verbal communication
Must be proficient in the use of GPS devices. more

Job Summary


The Office Assistant shall provide support to managers and employees, assisting in daily office needs and managing the company’s general administrative activities which include making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems.
Cleaning the office and its environment, keeping the office neat and tidy. 


Duties /... Responsibilities


Handles visitors – receives and directs visitors and clients
Handles general clerical duties including photocopying, faxing and mailing
Archives/Files – maintains electronic and hard copy filing system
Retrieves documents from the filing system
Handles requests for information and data in conjunction with the HR Officer
Resolves administrative problems and inquiries
Prepares written responses to routine inquiries
Prepares documents including correspondence, reports, drafts, memos and emails
Schedules and coordinates meetings, appointments and travel arrangements for managers or supervisors
Prepares agendas for meetings and other meeting schedules
Records, compiles, transcribes and distributes minutes of meetings
Opens, sorts and distributes incoming correspondence
Maintains office supply inventories
Coordinates the maintenance of office equipment
Coordinates and maintains records for staff, telephones, parking and petty cash


Experience & Qualifications


Good SSCE certificate, OND (any discipline), and previous experience as a Secretary or Office Assistant is an added advantage.
Must be able to work late hours and odd times.
Must be able to multitask  
Preferably under the age of 30 years with a minimum of 1 year work experience


Required Skills / Abilities:


Excellent knowledge of Computer and Internet savvy
Excellent Communication skills both written and verbal
Good interpersonal skills and customer service-oriented Knowledge of operation of standard office equipment.
Knowledge of clerical and administrative procedures and systems such as filing and record-keeping
Strong organizational skills including planning and prioritizing
Good information gathering and monitoring
Strong problem assessment and problem-solving skills
Good knowledge of principles and practices of basic office management
Ability to work under pressure without showing signs of distress Able to pay attention to details. more

Job Summary

The Customer Service Manager is responsible for ensuring a high-performing operation by leading, engaging, coaching, motivating and developing front-line team members.
The customer service Manager will supervise the on-time performance of all of United Nigeria’s domestic, regional and international, transit passenger, baggage, cargo and aircraft activities with the highest standard... of service and efficiency rendered to passengers and customers of the airline with safety, security and on-time departure. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer service experience.
He/she is responsible for developing outstanding loyalty programs to increase customer satisfaction.

Job Responsibilities

Improve customer service experience, create engaged customers and facilitate passenger organic growth for the company.
Take ownership of customers’ issues and follow problems through to resolution
Develop service procedures, policies and standards.
Keep ahead of the industry’s developments and apply best practices to areas of improvement.
Responsible for overseeing teams of customer service executives. He/she will set goals to meet the needs of each team member as well as monitor the progress of customer cases in the company emails and tracking system.
Answering questions from customers/ passengers and resolving identified problems/ challenges.
Ensure all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
He/she will work with teams of customer service executives and oversee their customer service operations. He/she will also work with managers in other departments to address customer complaints or concerns as needed.
Keep abreast of new company products and services.
Compile and print reports on overall customer satisfaction. Isolate and identify areas of improvement.
Ensures customer service representatives are fully trained, knowledgeable and provide superior customer service. Train agents on how to adequately address the problem over the phone, how to write correspondence or how to use the reservation system.
Work with management on customer service initiatives.
Manage Flight Disruption as advised by COU
Ensures that all flight summaries including flown coupons are sent on time to the revenue accounts office.
Ensure that disruptions or unusual situations are attended to safely and legally with minimum risk to the company
Manage relations with customers, social media handles, liaising with NCAA, CPD, reviewing litigation cases, managing call centre and reporting to the management.
Performs any other duties that may be assigned by the Station Manager from time to time.

Experience & Qualifications

HND or B.Sc. in any discipline.
A Higher Degree will be an added advantage.
A minimum of three (3) to four (4) years experience in a relevant field
Knowledge of customer service experience in the aviation industry will be an advantage
Must be able to work late hours and multi task.

Job Attribute Required Skills:

Excellent and strong client-facing and communication skills.
Excellent interpersonal and customer service skills.
Experience in providing customer service support.
Excellent managerial skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to develop working partnerships with all staff in airlines at the airport
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be smart enough to take critical decisions within a very short time limit
Proficient with Microsoft Office Suite or related software. more