Job Summary


The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services.
The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd.


Duties / Responsibilities


Ensures Tickets are not sold on credit
Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
For all Ticket purchases – all payments must be in cash or credit cards before ticket is issued
Ensures update with relevant information regarding flight schedules, Flight timing and fares
Ensures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
Ensures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
Ensures daily flight program is readily available
Ensures check-in, sales, boarding of passengers are carried out according to United Nigeria SOP
Ensures sales, excess baggage charge reconciliation at the end of daily’s operations
Ensures intending passengers hold valid ticket before check-in and boarding.
Ensures valid identification before check-in
Generates passenger manifest and make sure it goes with the flight
Attends to any other duty assigned by the supervisor


Experience & Qualifications


HND or B.Sc in any discipline
A higher degree will be an added advantage.
A minimum of one (1) year experience in relevant field.
Must be able to work late hours and multi task.


Required Skills:


Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to develop working partnerships with all staff in airlines at the airport
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be smart enough to take critical decisions within a very short time limit
Proficient with Microsoft Office Suite or related software.