The purpose of this position is to drive life insurance sales ni the bank partner branches assigned to them and to execute the Sanlam's and partner bank strategy. The role holder will be responsible for enhancing life insurance business development activities, new customer acquisition and market penetration by providing sales leadership and execution to achieve set sales targets.

Primary... responsibilities:

Ensure achievement of Premium Volumes and Revenue objectives of the region. Ensure regulatory certification of new joiners and existing team members and timely renewal of the same.
Impart effective training of sales code of conduct, training on insurance products, AML trainings and keep the record of attendance to comply with internal and regulatory guidelines.
Maintain an optimum number of sales forces to deliver the planned targets. (Recruitment and management of agents)
Ensure implementation of insurance sales process and the investment profile suitability of clients to the products purchased.
Plan and co-ordinate customer seminars and market activations to build sales pipelines.
Ensure persistency of insurance products through coordination with operations team and insurer partners to ensure timely collection of premiums and renewals. Provide feedback from market and customers to partners for continuous Improvement/ideation for new product and processes.
Ensure timely dissemination of knowledge on products and market updates amongst Branch front line team members and Unit Heads.
Track the input activities of team members through daily reports to ensure activation on insurance and align the activities to the desired premium volumes and revenue objectives.
Ensure customer-centricity at al times, adherence to fair dealing norms and compliance to IRA guidelines.
Ensure adequacy of product brochures and proposal forms at Branches. Ensure complaint resolution within the approved TAT through coordination with Bancassurance team and insurer partners.
Relationship management of key collaborators including Regional Sales Managers, Assistant Regional sales Manager, Branch managers and any others identified.
Preparation of weekly and monthly sales reports as per the business needs

Person Specifications Academic Qualification

A degree from a recognized university.
Certification or proof of study ni ACII, AIKI or CMI will be an added advantage.

Experience

Experience in sales management at supervisory level or above, preferably ni the financial services industry.

Skills and Attributes

Result driven and customer focused.
Excellent problem solving and decision-making skills.
Proven working experience as an insurance agent/unit manager or relevant experience.
Excellent communication, presentation, and interpersonal skills
Experience ni delivering client-focused solutions and ni creating long-lasting relationships.

Deadline; 3rd October 2024 more

Purpose

The role will be responsible for ensuring timely delivery of monthly, quarterly, and annual accounting reports, budgeting, ensuring compliance, capital management, general ledger management and decision support.

Primary responsibilities

Financial reporting-Management reporting, statutory reporting, and regulatory reporting (IRA, KRA, CMA).
General ledger management - Establish... and maintain sound and transparent accounting and fiscal control procedures for financial and operations to ensure the completeness, integrity and accuracy of general ledger and associated processes (Reconciliations and check lists etc).
Compliance - Ensure compliance of financial and operations systems with the policies and procedures, rules and regulations (IRA), and Government of Kenyan laws.
Capital management -Asset liability matching, liquidity management, and investment management.
Leadership - Provide leadership to finance and operations aspects, including general administrative processes, financial management, accounting, and logistics. Makes day-to-day interpretations and decisions on the accounting treatment of financial transactions.
Decision and value add support - Financial modelling for decision support, budgeting support, preparation of year end audit work papers, Ad hoc reporting and value add reporting.

Person Specifications

Academic Qualification

 Bachelor's degree in business administration, Finance and Accounting or its equivalent from a recognized institution. An MBA will be an added advantage.

Professional Qualification

CPAKVACCA or its equivalent from a recognized institution.

Experience

Minimum of 5 years' Insurance Industry experience.

Skills and Attributes

Knowledge of applicable regulations including IRA, KRA, CMA, IASB IFRSS and IFRS 17.
Excellent management and leadership skills.
Good problem solving and analytical thinking skills
Good planning and organizational skills; and
Excellent report writing skills.
Strong preference will be given to candidates with the requisite qualifications, skills and experience. more

Purpose:

The role will be responsible for the entire claims' lifecycle, from initial contact with the policyholder to final claim settlement while ensuring adherence to company policies, regulatory requirements In addition, the role will deliver exceptional customer service and ensure efficient claims handling

Primary responsibilities:

Claims Handling
Claim Registration: Collecting... initial details from policyholders regarding the incident and registering the claim in the system
Documentation: Gathering necessary documents such as police reports, repair
estimates, and photographs of the damage
Conducting investigations to verify the authenticity of the claim
Processing payments for repairs or total loss settlements and ensuring timely resolution of claims
Coordinating with external experts such as loss adjusters, medical professionals, or legal advisors as needed
Engaging in discussions with claimants, legal representatives, and other stakeholders to reach a fair settlement
Independently manage a portfolio of assigned claims, ensuring timely and efficient resolution
Ensure accurate claim reserving, reflecting the estimated cost of settlement throughout the claim lifecycle

Reinsurance Claims

Timely reinsurance claims recoveries and documentation
Maintaining minimal reconciliation differences through prompt processing of identified reconciliation differences
Notifying reinsurers of cash call claim and following up for timely payments Ensuring that claim allocations are properly captured in the systems General correspondence with reinsurers

Customer Service:

Provide exceptional customer service to policyholders throughout the claims process, keeping them informed of the progress and addressing their concerns promptly
Clearly explain claim procedures, coverage details, and settlement decisions to policyholders
Build positive relationships with policyholders and strive to exceed their expectations Efficiency and Accuracy:
Manage caseload efficiently, meeting deadlines and adhering to established procedures
Maintain accurate and complete claim files, ensuring proper documentation of all communication and decisions
Identify and implement opportunities for process improvement to streamline claims handling

Teamwork and Collaboration:

Work collaboratively with other departments to ensure a smooth claims resolution process
Provide guidance and support to claims officers, fostering a team environment focused on continuous learning

Reporting

Preparing detailed reports on claims activities and outcomes for internal review and external reporting

Person Specifications Academic Qualifications

Bachelor's degree in business / Insurance or its equivalent from a recognized institution

Professional Qualifications

Diploma in Insurance from AllK/ACII or its equivalent from a recognized institution; and
Member of AllK /ACII or a relevant professional body

Experience

Minimum of six (6) years' relevant experience

Skills and Attributes

Knowledge of regulations by AKI and IRA
Inter-personal skills (eg presentation and communication skills, organizational skills, teamwork, etc)
Intra-personal skills (eg, self-discipline, enthusiasm, self-motivation, etc) Good problem solving and analytical thinking skills
Strong people-management and team player skills
Results driven, and customer focused more

Purpose:
The main purpose of the job is to ensure timely delivery of financial information to the management to aid in planning, decision making and communication of financial information to Stakeholders. The role will be responsible for the Reporting and Treasury functions of the organization..
Primary responsibilities:

Oversee the management and improvement of the company's entire financial... accounting monitoring and reporting systems.
Oversee the treasury function including cash flow management to meet operational requirements.
Reinsurance accounting: Monthly reconciliations and sign offs with reinsurers and enhancing collections.
Risk and compliance management; develop, review and enhance financial operating policies, standard operating procedures, and other bookkeeping controls (checklists and reconciliations).
Responsible for technical implementation of accounting standards.
Liaise with the ICT team to give assurance on system integrity and accuracy of the output from the system.
Put in place processes that guarantee compliance with regulatory requirements and filings including IRA, KRA, UFAA and any other regulator as is required from time to time.
Risk champion for the finance department and intermediate between finance and risk and compliance department.
Liaise with the various heads of department in the annual budgeting process.
Oversee the expenditure process to ensure the budget holders take charge of their costs and that the company operates within the approved budgets.
Maintain good relations with company business partners including suppliers, banks, auditors and regulators.
Assist in the preparation of Board papers and provide relevant advice to the Business on financial and compliance matters.
Liaise with auditors, actuary and tax advisors to ensure timely audit of final accounts. Identify, implement and benchmark best practices in all the above-highlighted areas. Carry out any other duties as may be required from time to time for efficiency and effectiveness.

Person Specifications

Academic Qualifications

Bachelor's degree in Business Administration, Finance and Accounting or its equivalent from a recognized institution.

Professional Qualifications

Bachelor's degree in Business Administration/ Marketing/ Insurance or its equivalent from a recognized institution.
CPA K/ACCA or its equivalent from a recognized institution.
Member of ICPAK or a relevant professional body.

Experience

Minimum of eight (8) years' relevant experience.
Insurance Industry experience a MUST.

Skills and Attributes

Excellent communication and interpersonal skills;
Ability to lead a team and promote process improvement; Strong understanding of application of reinsurance; Strong analytical and problem-solving skills; Financial planning and strategy:
Industry awareness;
Ownership and commitment; and
Strong attention to detail and a passion for customer service excellence.
Strong preference will be given to candidates with the requisite qualifications, skills and experience.

Deadline -  22 July 2024 more

Purpose:
The Branch Sales Manager is responsible for driving the sales growth and profitability for the branch.
Primary responsibilities:

Sales strategy and planning:

Recruit, train and mentor independent agents and brokers
Drive sales growth, achieve the set branch sales budgets profitably.
Develop and execute effective sales strategies for the branch.
Set clear sales targets and... objectives.
Monitor performance metrics and adjust strategies as needed.

Customer relationship management:

Build and maintain strong intermediary relationships.
Address customer inquiries, complaints, and feedback promptly.
Ensure excellent customer experience.

Market analysis and competitor research:

Stay informed about market trends, customer preferences, and competitors.

Brand building:

Enhance brand visibility and reputation.
Deliver exceptional service to build a positive reputation.

Person Specifications

Academic and Professional Qualifications

Bachelor's degree in Business Administration: Marketing Insurance or its equivalent from a recognized institution.
Diploma in Insurance from AlIK ACII or its equivalent from a recognized institution: and Member of AIK /ACII or a relevant professional body.

Experience

Minimum of eight (8) years' relevant experience

Skills and Attributes

Excellent communication and interpersonal skills. Strong people-management and team player skills. Excellent planning and organization skills.
Excellent problem solving and decision-making skills. Knowledgeable with industry's rules and regulations; and
Results driven, and customer focused

Deadline -  26 July 2024 more

Purpose:
Reporting to the Head of Risk & Compliance, the Risk & Compliance Officer will play a key role in the management and coordination of enterprise-wide risk in line with the Sanlam Kenya Enterprise Risk Management and Compliance Frameworks.
Primary responsibilities:

In line with the technical framework developed by the Head of Risk & Compliance, embed Operational Risk Management... Framework within specific business line (s). Product/Initiatives Risk Assessment: Conduct Product/Initiative Risk Assessment, present to Product Development Team/other related teams and follow up to ensure closure of high and medium rated risk items.
Together with the Head of Risk & Compliance, participate in the development of relevant key indicators and associated appetite thresholds for each business line, and monitoring the implementation of action plans to address key risk indicators out of appetite,
Support the Head of Risk & Compliance with compliance advice to the business units on regulatory and compliance matters and financial crime which includes Anti Money Laundering, Fraud, Bribery and Corruption, Information Security and Market Conduct
Responsible for the timely identification, assessment, mitigation, reporting and escalation of all identified Operational Risk exposures.
Perform risk and control assessments across the business with specific emphasis on defining the risk, inherent and residual, assessment of the design and operating effectiveness of controls and the defining action plans to bring controls effectiveness,
Responsible for recording and maintenance of all risks, incidents & issues with quality information in terms of data accuracy, completeness, and timely resolution Be Wise,
Monitoring the implementation of action plans to address qualified risks on the risk and controls self-assessments, incidents, and audit issues,
Perform annual BCP/DR risk analysis, planning, testing or live execution for specific lines of business,
Monitor all relevant business areas to ensure compliance with current regulatory requirements in accordance with the Compliance Monitoring Plan.
Maintenance and update of all regulatory registers including breaches, complaints, Gifts and Conflicts,
Regulatory Change Management: Post domestication review of new/changes to regulatory framework to confirm ongoing compliance,
Continuous review of policies/ procedures to confirm whether it complies with laws and regulations, and give recommendations,
Incident Analysis, consulting with the business unit and stakeholders to conduct a root cause analysis, make recommendations on corrective/preventive action, and recommend to Head of Risk & Compliance the closure of incident items.
Timely submission of reports to Head of Risk & Compliance, including and not limited to monthly status reports, Management Risk Committee reports, input to Board papers and ad hoc reports.
Coordinate Management Risk Committee Meetings per business line and ensure papers and minutes are circulated in a timely manner.

Person Specifications

Academic and Professional Qualification

Bachelor's degree in Business Administration, Finance/Accounting, Information Technology, Engineering, Actuarial Science or related field from a recognised university.
Post-graduate qualification in risk management e.g. certification in risk management (Institute of Internal Auditors, Risk and Insurance Management Society (RIMS), Institute of Risk Management (IRM), or Institute and Faculty of Actuaries UK (IFOA) or Certified Enterprise Risk Manager (CERM)) is desirable
Professional Membership in Risk Management (or working towards professional certification)

Experience

Minimum Five (5) years' experience in risk management or a related field.

Skills and Attributes
Insights and Context:

Understanding the principles of risk management and the relevance and use of theories, processes and tools
Understanding the internal environment of an organization and its implications for risk. management practices
Understanding how the external environment influences an organization and its implications for risk management practices.Strategy and Performance:
The development and implementation of risk management strategy and architecture.
The development and implementation of proportionate risk management policy, guidelines, procedures and actions plans.
The development and implementation of a risk measurement performance and reporting framework.

Risk Management Process:

The identification, analysis and evaluation of the nature and impact of risks and opportunities
The development, selection and implementation of risk treatment strategies and controls.

Organizational Capability

Communication and consultation: The development and implementation of communication structures and plans
Change Management: The management of risk within strategic and operational change. more

Person Specification
Academic Qualification

Bachelor's degree in business administration, Finance, and Accounting or its equivalents from a recognized institution. An MBA will be an added advantage.

Professional Qualification

CPA/ACCA or its equivalent from a recognized institution

Experience

Minimum of 5 years of insurance industry experienceSkills and Attributes
Knowledge of... applicable regulations including IRA, KRA, CMA, IASB IFRSs, and IFRS 17
Excellent management and leadership skills
Good problem-solving and analytical experience
Good planning and organizational skills and
Excellent report-writing skills more

Key responsibilities:

Responsible for accurately processing high volume and high value transactions from clients or relationship/client management/distribution teams.
Handle unit trust operations i.e. processing unit purchases, repurchases, transfers and switches
Provide support and preparation of daily, monthly and periodic care reports for management.
Ensure that daily processing and... control procedures are competed, documented and properly recorded.
Work proactively with partners confirm instruction orders/resolve issues and discrepancies.
Daily reconciliations for units and cash
Support review of interest, agents’ commissions computations and preparing relevant reports.
Preparation of WHT schedules.
Maintain accurate records of partnership activity, including leads, contact information, and other pertinent details.
Work with unit trust operations and distribution teams to develop operations that promote the partnership’s offerings.
Manage all aspects of testing, including identifying potential changes, developing workplans and flows for partnership offerings.
Manage internal documents to record and track project flow.
Coordinating meetings such as service level meetings, update meetings to ensure positive support and relations with our partners.

Technical/ Functional competencies:

Ability to work cross-functionally and to manage multiple projects simultaneously to meet set goals.
Must have a Unit Trust operations and process background.
Ability to evaluate the economic and strategic cost-benefit of partnerships.
Competency with mobile technologies and systems
Demonstrates outstanding written and verbal communication skills.
Highly organized, cultivates networks and ability to work in fast passed environments.

Minimum Qualifications and Experience

A Bachelor's degree in any business or IT related field from a recognized university
Professional certification in Project Management and or IT will be an added advantage.
At least 3 years' relevant experience more

Key responsibilities:

Win new institutional business in line with SIEAL's business plans by identifying and converting new sales opportunities.
Build internal and external networks and implement an effective institutional sales strategy.
Use knowledge of the market and competitive environment to further develop SIEAL's unique selling propositions and differentiators.
Identify bid... opportunities and ensure that responses are reflective of SIEAL's standards of excellence.
Develop proposals that speak to client needs, concerns and objectives.
Develop a trusted advisor relationship with key stakeholders which determines their needs to ensure client satisfaction.
Meet potential new clients by growing, maintaining and leveraging on your network and work with technical staff and other internal colleagues to meet client needs.
Oversee the client take-on process from start to finish, including the preparation of high-quality, relevant documentation.

Minimum Qualifications and Experience:

A Bachelor's degree in finance, marketing, accounting or relevant field from a recognized university
Minimum of five (5) years' experience gained in a similar role.
Proven track record demonstrated by the ability to acquire new institutional clients, cultivate long-term client relationships and exceed targets.
Dynamic, results-focused and a self-starter - able to work independently and in a demanding team-based environment, with an ethical, positive mindset and can-do attitude.
Strong organizational skills and attention to detail
Excellent communication skills - verbal, written and presentation.
Business acumen - good understanding of market trends and need for innovation.
Strong negotiator and excellent people skills. more

Role Responsibilities

Provide support to the Head of Risk and Compliance in the management of all aspects of Regulatory Compliance and Governance Programs including Core Compliance, Regulatory Compliance, Investment & Trading Compliance and Sales & Marketing Compliance.
Monitor risk and compliance issues and developments under applicable rules, laws, and regulations
to achieve compliance and... to prevent and detect violations.
Assist the Head of Risk & Compliance to coordinate the internal risk and compliance reviews and monitoring activities, including SLA monitoring and periodic reviews of departments.
Support and deliver compliance training programs to ensure compliance with multiple regulatory bodies' laws, regulations, reporting guidelines and policies.
Develop compliance dashboards and reports for senior management.
Proactively collaborate with other departments as needed to ensure compliance issues are addressed, investigated, and resolved.
Ensure regulatory filings are adequately completed and submitted within required deadlines.

Minimum Qualifications and Experience

A Bachelor's degree in Finance, Economics, Commerce, Law or other relevant business study from a recognized university and a CFA, CFE, FRM, CISI or an equivalent certification.
At least 3 years' experience in the financial services industry in a compliance function or equivalent experience.
Deep knowledge of the investment and capital market industry, preferably gained with an institutional investor, pension fund, financial institution, or capital market regulatory body.
Understanding of trading methodologies and strategies, as well as professional practice monitoring institutional and retail trading activities.
Practical experience in risk management.
Time management skills to meet a complex set of business demands and reporting requirements.
Team player consistently demonstrating a high level of professionalism, and integrity with an exemplary personal and business ethical code.
Possesses exceptional organizational skills and strong attention to detail.
Strong communication skills and fearless and tactful in handling crucial conversations.

Skills or Qualifications that Provide Added Advantage

Experience in Compliance and/or Risk Management at a Fund Management Firm
An appreciation of fiduciary duty, internal controls and potential conflicts of interests. more