Reports To: Manager - Marketing Analytics

Division: Enterprise Business

Mission:


To provide professional in-life product management and value pricing inputs to the creation and maintenance of the Enterprise Solutions sales strategy and plan that will deliver shareholder value.


Description:


Provide professional input and advice in developing ES pricing strategy and... plan.
Use market analysis data, customer satisfaction data and internal service costing data to develop and manage value-based pricing and pricing strategies across the full range of Enterprise Solutions products, working with product managers, product development managers and finance managers.
Business case development - Evaluate the impact of various management proposals, provide supporting data and information for decision support.
Incorporate business rules within financial models to enable the effective evaluation of the product. 
Prepare pricing and proposition documents for management approval as per agreed process design.
Competitive Intelligence - Monitor market events and capture, store and track product /service pricing information and provide insight and data to support management decision-making.
Monitor and ensure adherence to MTNN tariff strategy and ensure all documented and implemented rates are as approved by the Business.
Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation.


Education:


First degree in any related discipline 
Fluent in English


Experience:

3-7 years’ experience which includes


Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
Financial Management or Product Evaluation experience
Experience in Financial Modeling
Excellent analytical skills with experience using Microsoft Excel, SQL etc.
Experience in product management and value pricing is desirable
Experience in Project Administration/Coordination preferably in a telecom environment more

Reports To: General Manager - Regional Operations West

Division: Sales and Distribution

Mission:


To implement the sales strategy within the regional environment to ensure that regional targets across the full range of products is achieved.
To manage and lead the regional sales managers towards sales, distribution and availability of MTN products and drive MTNN’s growth... aspirations


Description:


Provide leadership to the sales and distribution team in the region.
Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
Co-ordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
Ensure a consistent customer experience across all retail formats in the territory.
Responsible for the regional OPEX and P&L.
Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
Coach and train the sales channel team in the region to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.


Education:


A first degree in Economics, Business Administration, Commerce or any Social Science degree
Possession of a post graduate degree maybe an added advantage
Fluent in English and language of country preferable


Experience:

9-17 years’ work experience comprising:


Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
Worked across diverse cultures and geographies advantageous
Sales experience in an FMCG environment, Services industry/Logistics environment
Telecoms experience would be an added advantage more

Reports To: Manager - Public Sector

Division: Enterprise Business

Mission:


To provide professional account management inputs to the creation and maintenance of an Enterprise Solutions sales strategy and plan that will deliver shareholder value.
To direct enterprise sales efforts for allocated public sector and corporate accounts within the framework of agreed account development... plans that meet operational targets for revenues, profitability, and customer satisfaction.


Description:


Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
Account for the fulfilment of the sales process, from lead generation to bill delivery.
Seek new clients and create more business opportunities daily, from existing clients to Increase company revenue.
Conduct research on potential customers and their disposable income using the data mining system.
Carry out continuous analysis of relevant industries to identify new prospects or opportunities for the corporate sales department.
Prepare and present all corporate sales (weekly and monthly), contractual documentation, and status reports according to MTN quality standards.
Carry out continuous analysis of relevant industries to identify new prospects or opportunities for the corporate sales department.
Log all customer requests for service, queries, and complaints; escalate and troubleshoot where necessary.
Build in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems, and obstacles in order to develop and implement solutions to meet their strategic corporate needs.
Maintain excellent partnership relationships with customers based on trust and an in-depth understanding of the customers’ business.
Assist customers in understanding the value proposition and differentiations of MTN data products and services.


Education:


First degree in related discipline 
Fluent in English 


Experience:


3–7 years of experience in an area of specialization, with experience working with others
Experience working in a medium-sized organization more

Reports To: Manager - Customer Acquisition and Compliance Lagos

Division: Sales and Distribution

Mission:

To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn  intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to  Customer Acquisition Channel... performance.

Description:


Evaluate performance measured against SIM registration channel objectives  in the following areas:

Trade Partner and Customer Acquisition AND compliance Partners
Walk-in-Centers
Mobile Lite 
Connect Stores and Connect Points
Other Sim Registration Agents (Pentagon).


Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
Prepare monthly, quarterly and year to date (YTD) measurement reports.
Provide functional support to Customer Acquisition Manager
Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
Attend regulatory meetings at state level and share outcome with regional leadership


Education:


First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
Fluent in English


Experience:

3-7 years work experience which includes


Minimum of 3 years’ experience in an area of specialization; with experience working with others
Experience working in a medium organization:
Project planning and reporting, sales/marketing or related function
Experience using Data Mining Tools
Telecoms experience would be an added advantage more

Job Identification: 5872

Mission


To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
To drive visibility and brand affinity within assigned territory for competitive edge.


Description


Confirm  that  sub dealers and dealer branches are contacted... and stock receipt/movement verified. 
Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
Provide weekly/monthly sales activity report and market intelligence report to field service engineers
Monitor and report back on network quality and other sales impacting indices in territory covered
Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
Direct all channel participants to MTN identified growth area within your territory
Establish consistent channel standards including branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
Resolve all issues/queries with regards to activations, products and promotions
Gather market information and provide feedback to management.


Requirements

Education:


First Degree Preferably Social Sciences
Fluent in English 


Experience:


1 - 3 years’ experience in an area of specialization, with experience working with others
Experience working in a medium organization
Sales and Marketing experience in a fast-moving consumer goods environment more

Job Identification: 5828

Mission


To enhance the effectiveness of the CEO’s Office by providing the required support using initiative, independence, discretion and confidentiality.


Description


Request information and actions on behalf of the CEO’s Office and ensure that these requests are fulfilled efficiently and effectively 
Communicate ideas effectively with the skills of... adjusting language and terminology to appropriate levels
Prepare critical correspondence, presentations, dashboards, reports and spreadsheets with attention to detail
Assist and support on a need basis in the provision of input and review materials, presentations and communications
Ensure follow through and outcomes on agreed actions 
Support analyses of business performance to identify areas of improvement capture discussion and action points from CEO engagements with internal and external stakeholders
Provide support, strategic guidance and analytical support for other executives as approved by the SM Business Operations
Coordinate the execution of strategic initiatives and high priority internal and external projects.
Support EXCOM to drive key organizational initiatives and culture improvement projects.


Requirements

Education:


First Degree in any discipline
MBA and/or Project Management certification an advantage
Fluent in English.


Experience:

6 - 13 years’ experience which includes:


Telecommunications industry experience
Work across diverse cultures and geographies
Proven track record of execution and managing competing tasks and demands more

Job Identification: 5829

Mission


The Manager Technical Accounting will ensure financial integrity, compliance, and transparency for the respective Opco by adhering to the accounting standards.
The role will play a pivotal part in ensuring that the financial reporting remains accurate and consistent by conducting meticulous reviews.
The role will also focus on promoting consistency in... accounting treatments by collaborating with internal stakeholders, developing, and implementing robust accounting policies, and performing post implementation reviews of new accounting standards.
The incumbent for the role will also stay abreast with regulatory changes and emerging accounting developments and will provide timely guidance and essential training to the relevant team members, ensuring they are equipped to navigate and implement necessary adjustments effectively.


Description

Accounting Pronouncements: 


 Identify, maintain, and communicate all current and upcoming accounting pronouncements relevant to the Opco's financial statements


Position Papers: 


 Develop well-supported position papers required to present draft conclusions to the Group and Opco CFO and management 


Revenue Recognition and Other Accounting Standards Compliance:


Collaborate with cross-functional teams to ensure adherence to the relevant standards
Review contracts and assess their impact on revenue recognition and other financial statements line items
Provide guidance on complex technical accounting scenarios, including multiple-element arrangements and contract modifications


Mergers and Acquisitions (M&A):


Evaluate accounting implications related to business combinations, purchase price allocations, and goodwill impairment assessments.
Assist in integrating financial reporting systems and processes post-acquisition


Technical Accounting Research:


Conduct in-depth research on accounting issues, including complex transactions, non-standard arrangements, and emerging topics.
Prepare technical memos documenting conclusions and recommendations.
Provide inputs into various board committee submissions detailing accounting implications of proposed transactions


Financial statements:


Review FS templates  and update disclosure on new accounting standards
With the aid of IFRS disclosure checklist, review annual and interim FSs to ensure disclosures are adequate and presentation complies with IFRS
Collaborate with external auditors and internal stakeholders in restating financial statements (where such is required)
Investigate and rectify any accounting errors or misstatements


Policy Development and Implementation:


Assist in developing and updating accounting policies and procedures
Complete post-implementation reviews following the implementation of new accounting standards
Ensure consistent application of accounting policies across the Opco


Training and Education:


Develop training materials and resources to support ongoing education.
Deliver periodic IFRS refresher and update training sessions to finance and accounting teams 
Foster a culture of continuous learning and awareness.


Requirements

Education:


First Degree in Accounting or related area of study
ICAN or International Equivalent. (ACCA, ICAEW, CIMA)
Fluent in English and language of country preferable. more

Job Identification: 5814

Mission


Optimize the customer experience by leveraging data-driven insights from customer feedback. 
Support the continuous improvement of customer care delivery and business processes through systematic analysis of customer feedback and NPS data. 
Collaborate with stakeholders to effectively deploy critical tools and processes, bridge gaps in the customer... experience, and contribute to the implementation of key priorities for long-term success in MTN Nigeria's customer relations.


Description


Create content, articles, FAQs and communication to support frontline service delivery  
Translate CX and NPS findings, Quality feedback into standardized knowledge materials (e.g., guides, FAQs, SOPs)
Facilitate knowledge transfer sessions, workshops, and e-learning initiatives to equip customer service teams with up-to-date information
Conduct periodic audits and knowledge gap analyses to ensure accuracy, relevance, and accessibility of knowledge assets.
Drive frontline and customer empowerment by simplifying access to key information and enabling faster issue resolution
Identify and document recurring customer and frontline pain points using feedback, insights and service trend analysis.
Manage end-to-end operations of the enterprise knowledge management system, ensuring consistency, findability etc
Conduct daily, weekly or as the need arises audits of the Enterprise Knowledge Management system ensuring there are no obsolete information
Liaise with Marketing, Digital, Enterprise, FBB, IT, and other relevant stakeholders to ensure timely product updates/ service information across all customers interactive channels
Maintain and continuously improve internal and external knowledge bases to align to current business reality
Monitor usage metrics, content effectiveness, and adoption rates to identify knowledge gaps and recommend continuous improvements.
Measure and evaluate effectiveness of knowledge management initiatives and identify areas of improvement within the division and third party
Ensure knowledge management practices comply with company policies, industry regulations, and data security requirements.
Participate in the enhancement of AI chatbots, ensuring customer perspective is in consideration during content creation and across other applicable channels
Stay updated on global best practices in knowledge management and implement innovative approaches to improve service delivery within the division and across similar commercial areas ie. Enterprise Business, FBB etc.
Project Participation
Participate in UAT for Knowledge related assets.


Requirements

Education:


First Degree in any relevant discipline
Fluent in English.


Experience:

3–7 years’ experience, which includes


Minimum of 3 years’ experience in an area of specialization; with experience working with others
Experience in design thinking & project management 
Experience in content development using Adobe creative cloud suites
Experience working in a medium organization.
Experience in Customer Care and Management
Business writing/reporting
Experience in the use of process mapping & documentation e.g. Visio more

Job Identification: 5786

Division: Network

Mission


To Manage and coordinate all RF/BSS planning activities within specific regions of focus and implement the strategy for cost effective design, planning and improvement of radio base station network coverage and capacity, towards the achievement of MTNN’s annual network rollout objectives and marketing/business plan 
Responsible for... ensuring  the implementation of new business initiatives such as collocation and infrastructure sharing and coordinate the consolidation, synchronization and integration of regional RF planning requirements into the central strategic direction.


Description


Approve High Level BTS site and Radio Base Station design through the Integrated Network Planning & Works Authorization Processes.
Review the nominal RF network plan for capacity and coverage ensure they match marketing’s requirements and growth forecasts.
Track and monitor radio network and end to end BSS dimensioning, performance and headroom plan and ensure they are in line with the KPIs and quality targets as defined in NWG Annual Operating Plan.
Monitor processes and procedures, ensure compliance to best practices in planning and identify/influence opportunities for improvements.
Manage the design of the radio network to ensure that sufficient capacity is provided to support marketing’s subscriber forecast and adequate headroom 
Oversee and ensure the implementation of the nominal radio coverage and capacity rollout across the country according to business objectives.
Monitor and track the detailed RF design carried out by the regional teams to ensure conformance with the central strategy and nominal rollout plan
Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs
Manage the implementation of the BSS network design strategy in such a way as to ensure adequate capacity and technology evolution capability
Ensure that the radio coverage and capacity design is done in a timely manner so that it falls in line with regulatory stipulations for GSM rollout in Nigeria
Attend regularly and present network rollout status and performance reports and participate in technical discussions at Coverage Steercom Meetings.
Maintain adequate knowledge/database of competitor’s activities and competitive environment.
Ensure low level planning, monitoring and performance testing on the live network is being done and fed back by the regional RF Planning and Access Optimization Teams into the nominal rollout plan.
Provide/Maintain adequate tools and resources are available for planning and high level network analysis.
Drive and ensure the timely provision of transmission, site acquisition and other dependencies/input for the BTS rollout program.
Ensure proper documentation of RF projects, and procedures are provided and effectively communicated across all regions.
Develop the nominal radio coverage and capacity plan in accordance with business objectives as defined by marketing
Understand the telecommunication industry (Global and Local) trends and developments in order to assess the technology and regulatory impact on  MTN’s current and future business
Support the HOD in identifying specialist tools, equipment and solution for radio network coverage and capacity enhancements
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.


Requirements

Education:


First Degree in Electrical / Electronics or Telecommunications Engineering  or related fields
Fluent in English
MSC in Telecoms or equivalent would be an advantage 


Experience:

6 - 13 years’ experience which includes:


Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization 
Experience within an RF Planning and Optimization function in dynamic telecommunications environment
Experience of working on a multi-vendor network
Experience with Ericsson and Huawei equipment will be desirable more

Job Identification: 5708

Division: Network

Mission


To coordinate network regional technical management to achieve regional operations alignment with business objectives.
To manage effective quality assurance on the operational activities of Manage service Vendors, Tower Providers and other third-party service providers.


Description


Coordinate assigned regional technical... management teams for effective execution of NWG strategic objectives. 
Overall responsibility for ensuring end of life assets is replaced/ overhauled in an efficient manner to achieve sustained availability/ quality and minimum exclusion claims by manages services Vendors.
Coordinate the management of Manages Services Vendors in the regions by putting in place and monitoring effective quality assurance framework.
Identify high level training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.
Ensure effective provision of resources for Network functions in the region to achieve set objectives.  
Overall responsibility for National 2G, 3G, 4G and 5G availability, site routine maintenance, and site asset management
Cascade and monitor execution of NW strategic objectives to regional operations teams
Prepare regional operations input into annual site build and upgrade plan.
Prepare/Own NRC annual CAPEX and OPEX budget
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Coach and train the Regional Operations team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.


Requirements

Education:


First degree in Engineering or related discipline
Master’s degree Advantageous
Fluent in English and language of country preferable.


Experience:

9 - 17 years’ experience which includes:


Manage track record of 5 years or more; with at least 3 years in relevant sector/ industry 
Worked across diverse cultures and geographies advantageous
Experience in managing Telecoms Network Operations and maintenance/ Quality assurance. more