Reports To: Senior Manager - Sales and Trade Development Enugu

Division: Sales and Distribution

Mission:


To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
To drive visibility and brand affinity within assigned territory for competitive... edge.


Description:


Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
Provide weekly/monthly sales activity report and market intelligence report to field service engineers
Monitor and report back on network quality and other sales impacting indices in territory covered
Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
Direct all channel participants to MTN identified growth area within your territory
Establish consistent channel standards including branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
Resolve all issues/queries with regards to activations, products and promotions
Gather market information and provide feedback to management


Education:


First degree Preferably social sciences
Fluent in English 


Experience:


1–3 years’ experience in an area of specialization, with experience working with others
Experience working in a medium organization
Sales and Marketing experience in a fast-moving consumer goods environment more

Reports To: Senior Manager - Business Continuity Management and Operational Risk

Division: Risk and Compliance

Mission:


Minimize the negative impact of operational risks on the organisation’s day-to-day activities and overall business objectives.
Proactively identify, assess, and mitigate potential disruptions to business operations caused by factors such as process failures, human... error, or external events etc., thereby strengthening organizational resilience and achievement of strategic goals
Ensure compliance with internal policies, regulatory requirements and industry standards. 
Drive resilience and operational excellence through strong risk management and a culture of accountability.


Description:


Conduct risk assessments and control evaluations
Maintain relevant risk and incident tools and systems
Assess, develop and deliver training in operational risk management methodologies, programmes and tools. Also responsible for ongoing maintenance /updates of curriculum, as well as creation and maintenance of supporting materials.  Periodically assess organisational training needs and propose training recommendations to lead. 
Develop, plan and coordinate all details regarding the periodic risk and control self-assessment (RCSA). 
Collaborate with business units to proactively identify and document key operational risks and associated controls.
Maintain the central consolidated risk and incident registers, ensuring that information is accurate and up to date.
Systematically monitor, capture, and analyse internal operational loss events or incidents, ensuring accurate and timely recording in the incident management system. Facilitate investigating the root causes of significant incidents/loss events in collaboration with the relevant business divisions. 
Communicate or report periodically on significant incidents/loss events, root causes, status on the effectiveness of corrective actions.
Support business units in the implementation of Key Risk Indicators (KRIs) that are aligned with the business objectives and risk profile. Oversee the regular tracking and reporting of KRIs against established thresholds and triggers. 
Analyse KRI data to identify emerging risk trends, potential control failures and areas of concern. 
Escalate KRI breaches according to the established governance protocol and facilitate the development of appropriate management response.
Draft Board Audit Committee reports to be reviewed by SM, Business Continuity and Operational Risk Management.
Assist in the preparation of operational risk reports and dashboards for executive management and risk committees. 
Support the development and delivery of training and awareness programs to embed a strong risk culture throughout the organization.
Participate in ad-hoc risk reviews/assessments and projects as required.
Contribute to the continuous improvement of MTN Nigeria’s operational risk management framework, policies, and procedures.


Education:


First Degree in any business, finance, accounting or technology-related discipline
Fluent in English 
Certification in Risk Management or equivalent


Experience:


3 - 7 years’ experience in operational risk or related field
Experience working in a medium-large organization 
Experience in Telecommunications Business Process Analysis.
Experience in the use of data analytics and reporting tools gives an advantage. more

Reports To: Chief Financial Officer - CFO

Division: Finance

Mission:


Dedicated to maximizing profitability by ensuring the precision and compliance of financial transactions, while also implementing robust measures for fraud prevention and financial risk management.


Description:


Initiating and implementing mid to long-term enhancements in financial integrity and identifying... novel revenue streams, in compliance with corporate governance and other financial strategies.
Advancing the overall risk maturity framework from level 3 to 5, constantly evaluating and updating the risk maturity model to reflect industry best practices.
Vigilantly identifying potential risks associated with fraud and revenue loss and adapting both immediate and long-term strategies to these risks.
Supervising the handling of fraud concerns related to mobile services, as well as and delivering pertinent security reports to law enforcement agencies.
Leading the reassessment of Business Processes, including workforce, process, and business optimization, to achieve a minimum of 5% annual reduction in the division's budget.
Driving contract negotiations to diminish costs while upholding MTN's Value Creation Philosophy.
Discerning technological and telecommunications trends, integrating necessary control measures into corporate strategies, and supplying business intelligence to inform revenue-focused strategic decisions.
Ensuring transparency and management insight into all financial-related matters, overseeing the preparation of audit committee reports on fraud, strategy, and losses for MTN Nigeria, while meeting all compliance and reporting deadlines.
Upholding all internal procedures' adherence to revenue management policies and practices, and ensuring that marketing promotions, such as Customer Lifecycle Management (CLM) campaigns, are executed seamlessly and punctually.
Executing vigilant monitoring and assurance within a constrained budget and pioneering inventive methods to consistently provide business intelligence promptly.
Providing technical guidance for the creation and enforcement of revenue assurance frameworks, policies, and guidelines, ensuring operational compliance with MTN's policies and procedures.
Actively managing and refining departmental tools, like the Fraud Management System (FMS), leakage detection systems, Anti-spam tools, etc., to optimize benefits for MTNN and Law Enforcement Agencies.
Managing the development and enforcement of legal intercept policies and procedures in accordance with legislative mandates.
Ensuring the business's integrity during system upgrades and the integration of new products, hardware, and software, validating revenue figures reported in financial statements, and conducting post-implementation reviews of external audit recommendations.
Leading in the identification of business trends and potential alterations to the Group's or Company's business operating models, and assessing the impact on finance.
Collaborating with various business units to craft business models for MTNN and developing measurement strategies that underpin ongoing strategy refinement and project enhancement.
Craft strategies that foster a customer-focused ethos throughout the organization and cultivate or enhance relationships with MTNN's internal and external stakeholders to secure and boost MTNN's revenues.
Engaging with MTN’s audit committee, along with internal and external audit entities, to ensure the right mix and enactment of standards and policies. Act as a liaison with various MTN departments and external entities, including government authorities and third-party partners.
Establishing and nurturing relationships with key vendors, stakeholders, and users; aiming to reduce nationwide costs and inefficiencies through more effective procurement strategies.
Mentoring and coaching the team to align their understanding with the department's aims and responsibilities, and to take full advantage of the human resources development programs for their career progression.
Recognizing and monitoring the developmental needs and performance of the team, offering them opportunities to maximize the company's investment in their training and increase productivity.


Education:


A first degree in Engineering, Business Management, or a related discipline
A Master’s degree, preferably an MBA, will be an advantage.
Fluent in English


Experience:

A minimum of 12 years of working experience, which includes:


Manager track record of 5 years or more, with at least 3 years in the relevant sector or industry
3 years’ experience in business performance reporting, financial analysis, and business development
Work experience across diverse cultures and geographies is advantageous. more

Reports To: General Manager - Regional Operations Lagos

Division: Sales and Distribution

Mission:


To demonstrate a strong competence in business analysis, business performance reporting, project management, planning, performance tracking and gaps analysis.
Coordination of regional sales activities, liaising with RGM, and HQ business support team on regional input and... deliverables.
To mine and manage data aimed at providing insights for optimal regional performance. 
To generate and regularly update performance dashboards and charts for the different Sub-regions in the region.


Description:


Develop regional sales forecasts based on subscription growth, churn rates, and revenue per user (ARPU).
Monitor sales performance against revenue performance and identifying gaps and opportunities.
Analyze site profitability by customer and ARPU segmentation.
Evaluate cost structures associated with sales campaigns, and customer acquisition.
Track and monitor GC to MoMo wallet conversion ratio
Track and analyze variances in regional sales scheme and suggest corrective actions.
Evaluate Devices performance productivity against target for trade partners and CCR’s in the retail space
Collaborate with regional cross functional teams for shared goals execution and strategic initiatives deployment.
Design and maintain dashboards for tracking sales performance metrics such as gross additions, churn, and ARPU.
Conduct root cause analysis for underperforming team members/sales areas and propose solutions.
Track RD’s performance across KPI’s.
Generate, Collect, analyze and interpret a wide variety of revenue data to develop daily/weekly /monthly reports/dashboards for the team (SR, SL, RD’s etc) for business reviews.
Monitor customer satisfaction (NPS, CSAT) and propose initiatives to address pain points.
Assess the effectiveness of regional promotional campaigns in driving subscriber growth.


Education:


First degree in Economics, Business Administration, Actuarial science or any related discipline 
Data Analytics skills required.
Good written and spoken English 


Experience:

3-7 years’ experience in Data Analytics/Management and/or Processes Management 


Experience working in a medium organization: 
Reporting, sales/marketing or related function 
Experience using Data Mining Tools 
Telecoms experience would be an added advantage. more

Reports To: Manager - Sales and Trade Development Lagos Mainland

Division: Sales and Distribution

Mission:


To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
To drive visibility and brand affinity within assigned territory for competitive... edge.


Description:


Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
Provide weekly/monthly sales activity report and market intelligence report to field service engineers
Monitor and report back on network quality and other sales impacting indices in territory covered
Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
Direct all channel participants to MTN identified growth area within your territory
Establish consistent channel standards including branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
Resolve all issues/queries with regards to activations, products and promotions
Gather market information and provide feedback to management.


Education:


First degree Preferably social sciences
Fluent in English 


Experience:

1–3 years’ experience in an area of specialization, with experience working with others


Experience working in a medium organization
Sales and Marketing experience in a fast-moving consumer goods environment more

Reports To: Senior Manager - Financial Operations Expenditure and Fixed Assets

Division: Finance

Mission:


To develop and manage the implementation of policies and procedures for proper accounting and reporting MTNN fixed asset.
To ensure all CAPEX purchases are within Budget, EXCOM, Board approval and delegations of Authority


Description:


Develop MTNN’s fixed asset... accounting policies, processes and procedures ensuring compliance with GAAP requirements and international accounting standards.
Oversee the enterprise assets management process to deliver expected results in line with MTNN policy
Manage the process of movement of CAPEX materials to site by structuring materials demand and creating transfer order on the Oracle Fusion.
Oversee the process of creation of purchase requisitions for CAPEX services.
Define a process to ensure accurate and timely provision of fixed asset operation and accounting related information in the financial statement.
Ensure conformance of all fixed asset disposal to company’s disposal policy as well as all capital inventory issues for site build to MTNN Work in Progress Policy and procedures.
Ensure application of appropriate depreciation rate and residual value; adequate support for ownership and value of MTNN fixed asset and all new business initiatives are properly recorded and accounted for.
Manage the process of assets tagging and asset verification.
Oversee the enterprise assets management process to deliver expected results in line with MTNN policy
Oversee development, prompt preparation and distribution of fixed assets input into financial reports.
Obtain capital acceptance certificate for MTNN Qualifying Capital Expenditure.
Manage custom duty adjustment on fixed asset value.
Ensure impairment, decommissioning cost, rebates and partial scrapping are timely and accurately recorded and accounted for in the financial statement.
Coordinate fixed asset accrual reconciliation before reporting in the financials.
Prepare and present regular and adhoc reports on fixed assets operation and accounting and related issues.
Develop and maintain an effective relationship with all departments and the external auditors with reference to fixed assets to ensure maintenance of appropriate fixed assets records to support external financial reporting and to meet audit and tax requirements.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules


Education:


A first degree in Accounting/ Finance or other related discipline
A professional accounting qualification (ACA, CPA, ACCA)
Fluent in English


Experience:

6 - 13 years’ experience which includes:


Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization 
Knowledge of integrated ERP system (distribution, fixed assets, accounts payable, maintenance, project accounting, procurement WIP and BOM)
Solid understanding of systems, financial controls, and best practices
Experience in working with fixed asset management system and Enterprise Financial system more

Reports To: Manager - Quality Assurance and Compliance

Division: Information Technology

Mission


To coordinate, manage and be accountable for the implementation of IT governance structures in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework.


Description


Support Quality Management System (QMS) implementation... activities within the IT division.
Coordinate, manage and be accountable for the implementation, monitoring and review of IT Governance Framework and Quality plans in line with IT strategic focus, objectives, and priorities.
Liaise with IT process owners to ensure that governance processes are implemented and adhered to within the IT division.
Develop, implement, and manage IT projects to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
Identify and set appropriate quality standards and parameters for products and software development.
Communicate quality standards and parameters to QA team, product development team, and other appropriate staff.
Liaise with QA personnel to ensure that Quality Assurance processes are implemented and adhered to within the IT division.
Prepare and evaluate QA reports and make recommendations for best practice and facilitate the identification of solutions.
Update QA review work programs/checklists promptly, frequently and appropriately for the various processes and activities within the IT function.
Coordinate and review IT policy, process and procedure; identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency. 
Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IT function and lead quality assurance team in delivering reliable services.
Participate in process, project and internal audit activities initiated by internal or external auditors to assure quality of IT solutions according to defined standards and metrics.


Education:


First degree or HND in Electrical/Electronics, Computer Engineering or IT related discipline
Professional Certification in any of the Following or combination (will be an added advantage): ITIL, PMP, SCRUM, Agile,  TOGAF, COBIT, Six SIGMA. 
Fluent in English 


Experience:

3 - 7 years of experience which includes:


Minimum of 5 years progressive experience within a large organization in any of the following industries: Banking, FMCG, Telecoms or Technology Consulting with high level experience in the implementation of IT governance in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework
Prior experience in managing product development/Systems engineering and IT operations
Experience in establishing and maintaining quality control framework for software development covering Agile SDLC and Hybrid Projects (Waterfall/V-model SDLC + Agile SDLC (Scrum, Scrumban, Kanban, Scaled Agile etc.)
Experience in Software Development and Testing covering Agile SDLC and Hybrid Projects (Waterfall/V-model SDLC + Agile SDLC (Scrum, Scrumban, Kanban, Scaled Agile etc.)
Experience in business and technical risk assessment, controls design and testing for various Information Services systems and processes more

Reports To: Manager - NES Strategic Projects

Division: Network 

Mission: 


Ensure end to end implementation and integration of enterprise projects


Job Descriptions:


Participate in efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Use and manage project budget and determine appropriate revenue recognition, ensure timely and accurate invoice,... and monitor receivables for project
Responsible for Project closure activities for Enterprise contractual sign up
Directly manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites) and ad hoc projects that may arise from EBU.
Implement project changes and interventions to achieve project output as well as generate progress reports on projects, migrations and upgrades.
Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
Manage day-to-day operational aspects of a project and scope, and handover of completed projects to NES operations.
Coordinate related technical activities, the activities of contractors and ensure all project documentation is recorded and available for business use.
Serve the Division’s internal customers and provide solutions to improve customer experience.
Drive planned strategy for the successful delivery of MTN EBU, focusing on Customer Centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Liaise with EBU, NES/NWG operations on future strategy of platform, upgrades; and communicate to team.
Develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.


Education:


First degree in Electrical/Electronics/Computer Engineering or Computer Science or other science discipline.
Fluent in English.
Project Management Education or Certification (PMP, Scrum Agile, etc.) is advantageous.


Work Experience: 

3 - 7 experiences which include:


Experience in an area of specialization
Experience working in a medium-to- large organization.
Project implementation experience as a Customer Service Engineer is advantageous.
Experience with ICT network Implementation and service deployment. more

Reports To: Senior Manager - SME Segment Management

Division: Enterprise Business

Mission:


Drive business growth and revenue within the enterprise segment through the development and implementation of impactful Information and Communication Technology (ICT) solutions. 
Develop and execute focused ICT segment strategies by establishing strong strategic partnerships, overseeing... lifecycle management, and fostering a culture of solution innovation to consistently deliver on revenue targets and expand our market footprint.


Description:


Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions. 
Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
Act as the application(s) functional expert by providing expertise in the business process supported by the application(s) 
Provide detailed definition on how the applications will support business requirements. 
Conduct impact analysis of business requirements on the system. 
Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture. 
Serve as process expert/coach for the team's owned standard deliverables - optimize for the supported clients.
Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
Designing and enforcing architectural standards
Synchronize architectural solution and resolve architectural differences and interdependencies with different stakeholders 
Ensure success in achieving key ICT segment business objectives by leading, influencing broad cross-functional teams in collaborative team environment, within and other business units and partner teams, coordinating the right resources to get the job done.


Education:


First degree in IT/Engineering or related discipline
Fluent in English


Experience:

6 - 13 years’ experience which includes:


6 years of Telecom/communication industry experience, particularly in relation with Cloud, Cybersecurity and/or IoT space
Prior product management and/or segment management experience
Experience with the following licenses will be highly valuable:
AWS -- CLOUD PRACTITIONER
Azure -- MICROSOFT C. AZURE FUNDAMENTALS
Google Cloud, Huawei, SAP, Cisco, Cisco Meraki, Aruba, Nokia Nuage Network, Juniper and TI Management
Analytical skills: ability to analyze both quantitative and qualitative information.
Innovative attitude: ability to find creative solutions to customer needs.
Communication skills: empathy and active listening skills; and the ability to express and convey ideas to customers, peers and others within the organization.
Presentation leadership skills: ability to develop business, technical and commercial documentation and deliver/communicate it to a high-level audience. more

Mission:


Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location


Description:


Handle prepaid billing complaints, investigating customer issues and developing resolutions to enhance customer experience.
Identify and track product/system errors, billing issues, and product... feature defects, escalating issues as necessary. Ensure integrity and accuracy of product functionality on all applicable systems.
Track customer complaints and maintain records and support first-call resolution efforts across all channels.
Assist in root cause analysis to identify trending issues.
Participate in post-implementation reviews of products and services and liaison with support teams to ensure defects on MTN products and services are corrected and recommendations implemented.
Promote and ensure compliance with (Company policies, processes and procedures, overall objectives of the organization, regulatory & legal) within the business framework.
Participate in Projects and requirement review sessions for Process Improvement on Prepaid sim Functionalities.
Ensure all assigned Trouble tickets are resolved and closed within the agreed SLA.
Reconcile billing and adjustments on customer transactions
Channel Support Framework: Management and Support of MTN Service Centers, Connect Stores & Points, Virtual Teams, ISON online team, Account Management Partners and other internal teams.
Attend and resolve complex issues escalated by departments like Customer Relations, S&D, Staff, IT support etc.
Collaborate with other teams to carry out User Acceptance Test (UAT)/Sanity prior to rollout of products/services/process redesign to ensure it conforms to all agreed customer support requirements, standards and ensure products meet specification and requirement to satisfy customer needs.
Participate in the design, development and management of products, services, and applications that meet the requirements of MTNN’s prepaid customers. (product Review)
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Take ownership of customer issues reported and see problems through to resolution, Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Review claims related to product and service transactions, advise the legal unit on customer experience management, and attend court appearances to defend the reviews conducted.


Education:


First degree in related discipline 
Fluent in English 


Experience:

3-7 years’ experience which includes


Experience working in a medium organization. 
Experience in a call Centre (Prepaid) environment (Customer Care Rep (Retention& Churn):
Root cause and analysis more