Mission:

To lead the MTN Nigeria network operations team in its operation and maintenance of the network nationally, in order to meet the goals and objectives of the division, and ensuring MTN’s quality and service commitment to subscribers

Description:


Review MTNN corporate direction and develop NWG Operations strategy for coverage enhancement, capacity and network performance... optimization to ensure efficient utilization of deployed capacity.
Review MTNN corporate direction and develop Network Operations Service strategy ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance the Network Operations function.
Develop framework, policies, standards, methodologies, plans and procedures to guide NWG’s operations and to enable the division to provide high quality services and attain set goals and objectives of MTNN.
Develop, implement and ensure strict adherence to policies and procedures of MTNN.
Ensure the MTN network is operated and maintained to company and market requirements as well as ITU.
Oversee prompt management of major faults and ensure continuous monitoring of operations and performance of the core, IMPLS and transmission network.
Make contributions to and ensure weekly and monthly reports on overall performance of the network are available.
Work closely with other departments within the Network Group and other divisions to develop and improve NWG performance and QoS. 
Responsible for developing and setting acceptance criteria for new PS/CS core nodes, IPMPLS, Power equipment and Core transmission equipment nationally.
Review Core network best practices, new technologies and the corporate needs and develop business plans for NWG Operations 
Provide technical leadership /advice in the formulation and development of departmental framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures
Develop and set acceptance criteria for core operational support systems.
Oversee smooth integration of new network elements into the operational network and ensure strict adherence to policies and procedures of MTNN.
Monitor and Maintain MTN network operations and associated platforms/systems to MTNN policies, the ITU specification as well as market requirements.
Evaluate existing/new applications and user requirements on high level specifics, react to, and resolve all major faults, promptly
Monitor operations and performance of the network and contribute to weekly/monthly reports on overall network performance, companywide.
Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
Ensure efficient network resource allocation and cost optimization by ensuring optimal capacities deployment
Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
Coach and mentor the Network Services’ team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
Identify, evaluate and track the development needs and performance of MTNN staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.


Education:


Fluent in English and language of country preferable
First degree in Electrical/Electronics or Communications Engineering
MBA or MSC in a related field will be desirable


Experience:

12 years’ work experience which includes:


Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
Worked across diverse cultures and geographies
Experience in Network operations and maintenance. more

Mission:


To account for all company-wide Financial Operations activities (Fixed Assets, Carrier Operations, Revenue Management, Expenditure Operations, Business Support, Special Projects and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders.


Description:


Invoice Processing and Management: Review and... approve processed invoice and PO’s received; and ensure accurate receipt of Purchase Orders on ERP by user departments.
Manage Account Payable Process and Reporting: Supervise accounts payable process and reporting, ensuring alignment with MTNN’s financial policies and strategic objectives. Oversee the end-to-end payment process, including verification, approval, and reconciliation of lease rentals, ensuring accuracy and timeliness.
Withholding Tax & Statutory Deduction Management and Reporting: Manage appropriately, the databases of Withholding Tax deductions on vendors’ payments, withholding tax (WHT) deductions for remittance and analyse vendor sub-ledgers.
Customer Relationship Management: Educate vendor on account payable process and issues relating to vendor payment. Drive prompt resolution of supplier’s queries. 
Vendor Account Reconciliation: Manage the process for reconciliation of supplier statement of account with MTNN financial systems.
Period Close: Perform period end close and month end reporting activities.
Vendor Management: Maintain vendor master data and ensure compliance with account payable process.
Compliance and Internal controls: Ensure compliance with MTNN policies, processes and local tax laws.
Training and Development: Provide training to new Analyst, Financial Operations-Special Project or cross-functional teams on AP processes and tools.
Audit: Liaison with Internal/External Auditors and Regulatory bodies on audit exercise.
Analyse/prepare relevant information for annual budget and financial forecasting; and assist in managing inter-company relationships. 
Supervise/review operational cash flow projection and utilization as well as processing of account payable.
Work with Financial Operations Manager to identify /rectify error in the entry and remittance of Withholding Tax deductions. 
Establish trends and benchmarks for cash transactions per accounts and prepare reports to assist with pricing decisions.


Education:


A first degree in any discipline, but a finance and management related degree is desirable.
A professional accounting qualification (ACA, ACCA, CPA, CIMA).
Fluent in English


Experience:

3-7 years’ experience which includes


Experience working in a medium organization 
Experience in core accounting function
Knowledge of Microsoft Office tools
Experience in using an ERP system is desirable
Experience in Finance functions in the telecommunications industry would be an added advantage more

Mission:


To coordinate, provide and implement an efficient administrative support to the Reward and Recognition function.


Description:


Provide support to HR Reward & Recognition processes such as – Short term incentives, long term incentives, Annual salary review, Benefits claim, Staff recognition, Company assets allocation, etc.
Provide support to ensure the regulatory... requirements of the organization are met as it relates to employee compensation and benefits.
Organize and maintain all physical remuneration related records.
Implement pre-employment reward related processes, such as obtaining relevant information from prospective new hires,  scheduling prospective new hires for pre-employment medical tests, etc.
Communicate resumption of new employees and change in employment details for existing employees to relevant stakeholders.
Support staff onboarding - guide new staff in completing forms, offer acceptance, enrolment forms, data capture, etc.
Support monthly staff payroll cycles, e.g. scanning, making copies, obtaining resumption dates.
Support generation of letters and update database – offer of employment, promotions, acting assignments, job rotation, project participation, change in employment details, exits, bank domiciliation / introduction, pension related letters, etc.
Provide logistics support for MTNN Employee Retirement Scheme (ERS) including Performance review/Board of Trustees meetings, early payout processing, etc.
Support staff exit management process - communication to Banks / other stakeholders / ex-employees, retrieval or purchase of company assets, advice to salaries on payout of entitlements, pension payouts, etc.
Prepare daily/weekly/monthly/etc. reports as required.
Undertake and provide support to other deliverables as assigned by line manager.


Education:


BSc/HND, preferably in a numerate field or any other relevant field.
Fluent in English.


Experience:

1-3 years’ work experience in a small to medium sized organization including any of:


Experience in Compensation and Benefits or Payroll administration.
Experience in a Business/Financial Acumen role. more

Mission:


To lead the end-to-end deployment of FTTH infrastructure in alignment with our long-term connectivity and customer experience goals. To bring both technical expertise and operational foresight to drive high-performance delivery through cross-functional collaboration, third-party vendor engagement, and strategic resource planning.


Description:


Develop FTTH rollout roadmaps... with clear milestones, dependencies, and resource needs.
Implement digital tools and dashboards to improve delivery tracking and reporting.
Enforce quality assurance frameworks and site audit protocols.
Drive operational standardization across different geographic locations and vendors.
Ensure compliance with health, safety, and environmental regulations.
Lead project review meetings, lessons-learned sessions, and post-implementation audits
Collaborate with commercial teams to prioritize high-demand areas and customer segments.
Monitor service availability and installation readiness for timely customer onboarding.
Minimize disruption to communities during rollout by coordinating with local authorities.
Align project delivery with SLAs tied to customer expectations.
Use customer feedback to shape future rollout design and territory prioritization.
Manage third-party vendors and contractors to ensure adherence to timelines and standards.
Interface with government agencies for permits, rights-of-way, and local approvals.
Present regular progress reports to internal leadership.
Address escalations from municipalities, landlords, or community leaders.
Support investor confidence through transparent reporting and delivery assurance.
Align efforts with internal teams (legal, finance, operations) for unified execution.


Education:


Bachelor’s degree in Telecommunications Electrical/Electronics/Computer Engineering Project Management, or related field
A Management degree is desirable.
Project Management Education or Certification (PMP, Scrum Agile, etc)
Professional Certification desirable in: – IT (ITIL, TOGAF, etc), Quality (Six Sigma, etc),
Fluent in English 


Experience:

6 - 13 years’ experience which includes:


5+ years of experience in telecom infrastructure deployment, with a strong focus on FTTH or fiber optics projects.
Proven track record of delivering large-scale connectivity projects in complex, multi-vendor environments.
Strong understanding of fiber network architecture, planning tools, and GIS.
PMP, PRINCE2, or similar project management certification is a plus.
Exceptional communication, leadership, and stakeholder management skills.
Analytical mindset with a proactive approach to problem-solving. more

Mission:


To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
To drive visibility and brand affinity within assigned territory for competitive edge.


Description:


Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement... verified. 
Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
Provide weekly/monthly sales activity report and market intelligence report to field service engineers
Monitor and report back on network quality and other sales impacting indices in territory covered
Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
Direct all channel participants to MTN identified growth area within your territory
Establish consistent channel standards including branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
Resolve all issues/queries with regards to activations, products and promotions
Gather market information and provide feedback to management.


Education:


First degree Preferably social sciences
Fluent in English 


Experience:

1–3 years’ experience in an area of specialization, with experience working with others


Experience working in a medium organization
Sales and Marketing experience in a fast-moving consumer goods environment more

Mission:

To ensure functional and effective expenditure management systems and procedures for expenditure management tracking and reporting.

Description:


Oversee financial planning and analysis for I.H.S companies and ensuring alignment with organizational goals.
Ensure compliance with financial terms outlined in the I.H.S companies Terms of Agreement (ToA) and contracts.
Manage... budgeting, forecasting, and financial reporting for I.H.S companies.
Monitor and control financial performance against the ToA and the contracts for I.H.S companies.
Implement cost-saving measures and financial strategies for all Tower Providers.
Ensure accurate financial planning, forecasting, and cost control for the I.H.S companies.
Ensure timely and accurate payments, including resolution of delayed payments.
Conduct risk assessments and recommend mitigation strategies.
Maintain compliance with financial regulations and internal policies.
Provide financial insights for strategic decision-making i.e dashboard and other metrics.
Formulate process for effective month end activities and ensure timely submission of accurate and complete accrual reports.
Establish effective process for the coordination and timely delivery of all audit requirements for FISCON team.
Establish process for effective coordination and delivery of management reports both for Opco & Group
Establish processes that query improprieties such that MTNN does not suffer any financial and reputational loss
Review all I.H.S contracts and ensure proper implementation of service level agreements.
Coordinate with internal departments to ensure financial alignment with the ToA and the contracts.
Lead financial audits and reviews of MTNN TowerCos
Develop and maintain internal financial policies and procedures.
Provide financial training and support to team members.
Align finance operations with corporate objectives, maintaining efficient workflow across departments.


Education:


First degree in Accounting or any other numerate discipline
Professional Accounting qualification (ACA/ACCA/CIMA or international equivalent)
MBA will be an added advantage.
Fluent in English 


Experience:

6 - 13 years’ experience which includes:


Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization 
Experience in Business Development.
Experience working with Telco Systems more

Mission:


To account for all company-wide Financial Operations activities (Fixed Assets, Carrier Operations, Revenue Management, Expenditure Operations, Business Support, Special Projects and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders.


Description:


Invoice Processing and Management: Review and... approve processed invoice and PO’s received; and ensure accurate receipt of Purchase Orders on ERP by user departments.
Manage Account Payable Process and Reporting: Supervise accounts payable process and reporting, ensuring alignment with MTNN’s financial policies and strategic objectives. Oversee the end-to-end payment process, including verification, approval, and reconciliation of lease rentals, ensuring accuracy and timeliness.
Withholding Tax & Statutory Deduction Management and Reporting: Manage appropriately, the databases of Withholding Tax deductions on vendors’ payments, withholding tax (WHT) deductions for remittance and analyse vendor sub-ledgers.
Customer Relationship Management: Educate vendor on account payable process and issues relating to vendor payment. Drive prompt resolution of supplier’s queries. 
Vendor Account Reconciliation: Manage the process for reconciliation of supplier statement of account with MTNN financial systems.
Period Close: Perform period end close and month end reporting activities.
Vendor Management: Maintain vendor master data and ensure compliance with account payable process.
Compliance and Internal controls: Ensure compliance with MTNN policies, processes and local tax laws.
Training and Development: Provide training to new Analyst, Financial Operations-Special Project or cross-functional teams on AP processes and tools.
Audit: Liaison with Internal/External Auditors and Regulatory bodies on audit exercise.
Analyse/prepare relevant information for annual budget and financial forecasting; and assist in managing inter-company relationships. 
Supervise/review operational cash flow projection and utilization as well as processing of account payable.
Work with Financial Operations Manager to identify /rectify error in the entry and remittance of Withholding Tax deductions. 
Establish trends and benchmarks for cash transactions per accounts and prepare reports to assist with pricing decisions.


Education:


A first degree in any discipline, but a finance and management related degree is desirable.
A professional accounting qualification (ACA, ACCA, CPA, CIMA).
Fluent in English


Experience:

3-7 years’ experience which includes


Experience working in a medium organization 
Experience in core accounting function
Knowledge of Microsoft Office tools
Experience in using an ERP system is desirable
Experience in Finance functions in the telecommunications industry would be an added advantage more

Mission:


Monitor and ensure adequate control over financial administration, expenditure and asset management for the company


Description:


Provide site analysis reports to assist management in strategic decision making – 
Obtain approval before funds are spent to achieve optimal Opex Management
Carry out periodic review on FISCON Policies, Processes and Procedures, ensuring... conformity with MTN Quality Assurance. 
Carry out all month end activities and ensure timely submission of accurate and complete reports.
Carry out all audit requirements for FISCON team
Follow up on received purchase orders to ensure prompt payment for goods and/or services.
Liaise with Project Managers for submission of supplier’s documents.
Provide accurate data for monthly accruals
To investigate and resolve all stakeholders’ concerns.
Collect, analyze, interpret and summarize data to generate statistical and analytical reports


Education:


First degree Accounting or related discipline 
Fluent in English 


Experience:

3-7 years’ experience which includes


Minimum of 2 years’ experience in an area of specialization.
Experience working in a medium organization. more

Mission:


To maintain the organisation's competitive position and profitability by formulating research and development programs; planning and directing all aspects of the organisation's research and development policies, objectives, and initiatives. 


Description:


Review internal and external activities in relation to the telecommunications industry and direct the development of... business goals, policies, objectives and targets as part of the company’s planning and budgeting process. 
Manage the development of viable plans for the operations of the department to support the company’s strategic initiatives detailing clear implementation roadmap and milestones. 
Evaluate internal and external sources of intelligence on a continuous basis and carry out telecommunications industry related research / analysis to establish policies in conjunction with Senior Management. 
Liaise with outsourced Call Center Vendors to resolve customer complaints in line with agreed customer support framework and SLAs. 
Review and approve proposed forecasts and trends for traffic volumes and flow to the Call Center to ensure achievement of key KPIs. 
Identify viable telecommunications business opportunities and trends and develop strong supporting business cases for Senior Management approvals. 
Ensure compliance of customer registrations in line with the industry regulatory requirements. 
Carry out periodic business process optimization and workflow reviews with the aim of achieving effectiveness of processes and improving operational efficiency. 
Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance and identify performance variances to facilitate focus and intervention in critical areas for constant improvement. 
Review and guide the generation of reports for requesting divisions and the MTN group. 
Review telecommunications market research and assess their relevance to the business and activities of the organization, as well as identify implications for MTNN and possible responses. 
Carry out value adding research in business areas relating to the telecommunications industry.
Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand 
Improve MTNN’s Net Promoters Score  
Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue. 
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity


Education:


First degree in Social science or any relevant discipline / Masters advantageous 
Fluent in English and language of country preferable 
Post graduate degree in a related field or an MBA is an advantage  
Professional Qualification from a recognized Customer Relations Body 


Experience:

9- 17 years working experience comprising: 


Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry  
Worked across diverse cultures and geographies advantageous 
Work experience must span the following areas:  

Business Planning 
Research & Development 
Project Management more

Reports To: Senior Manager - Sales Channels

Division: Sales and Distribution

Mission:


Define, develop and support the retail sales strategy for MTNN
Plan and manage the distribution of products through MTNN retails sales channels


Description:


Assist department in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement... plans to achieve the desired targets. 
Drive the integration of channel strategy with overall Sales & Distribution strategy, develop action plans for achieving targets and ensure effective execution of plans.
Review and analyze channel operations and performance and ensure effective utilization of channels through optimum product availability and distribution within sales channels.
Develop criteria for evaluating potential and existing distribution channels, define performance criteria for dealers and allocate volume targets per sub-region as well as target guidelines for data bundles with respect t network availability.
Research market and competition to provide insight on market trends with respect to products and identify new opportunities for sales and revenue and maintain a prospect list per region for target marketing.
Liaise and attend meetings with other functions necessary to perform duties and aid business and organizational development.
Conduct research and trend analysis of market and competition in order to prescribe the necessary demographic split in terms of resources, terminals and SIMs and identify new opportunities for sales and revenue.
Develop and drive enforcement of operational guidelines for direct sales team.
Monitor and prepare periodic report on channel profitability, data bundles and sales performance trend and generate periodic channel assessment reports for channel performance review.
Drive an increase in MTNN’s Net Promoter Score.
Liaise with other relevant Departments (Marketing, Sales Support, Regions and Channels, Finance Procurement) to ensure the sales process is uninterrupted and sales targets are achieved.
Co-ordinate various support systems within MTN for the support of the retail strategy i.e. IS, Marketing, channel development and so on.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.


Education:


First degree in any related discipline 
Fluent in English


Experience:

6–13 years’ experience which includes:


Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization
Retail management experience which includes 3rd party, franchising management 
Experience in coordinating and facilitating a single point of access.
Experience in financial management and profitability of SME. more