Reports To: Senior Manager - Sales Channels

Division: Sales and Distribution

Mission:


Define, develop and support the retail sales strategy for MTNN
Plan and manage the distribution of products through MTNN retails sales channels


Description:


Assist department in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement... plans to achieve the desired targets. 
Drive the integration of channel strategy with overall Sales & Distribution strategy, develop action plans for achieving targets and ensure effective execution of plans.
Review and analyze channel operations and performance and ensure effective utilization of channels through optimum product availability and distribution within sales channels.
Develop criteria for evaluating potential and existing distribution channels, define performance criteria for dealers and allocate volume targets per sub-region as well as target guidelines for data bundles with respect t network availability.
Research market and competition to provide insight on market trends with respect to products and identify new opportunities for sales and revenue and maintain a prospect list per region for target marketing.
Liaise and attend meetings with other functions necessary to perform duties and aid business and organizational development.
Conduct research and trend analysis of market and competition in order to prescribe the necessary demographic split in terms of resources, terminals and SIMs and identify new opportunities for sales and revenue.
Develop and drive enforcement of operational guidelines for direct sales team.
Monitor and prepare periodic report on channel profitability, data bundles and sales performance trend and generate periodic channel assessment reports for channel performance review.
Drive an increase in MTNN’s Net Promoter Score.
Liaise with other relevant Departments (Marketing, Sales Support, Regions and Channels, Finance Procurement) to ensure the sales process is uninterrupted and sales targets are achieved.
Co-ordinate various support systems within MTN for the support of the retail strategy i.e. IS, Marketing, channel development and so on.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.


Education:


First degree in any related discipline 
Fluent in English


Experience:

6–13 years’ experience which includes:


Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization
Retail management experience which includes 3rd party, franchising management 
Experience in coordinating and facilitating a single point of access.
Experience in financial management and profitability of SME. more

Reports To: Manager - Financial Operations Carrier Operations

Division: Finance

Mission:


To account for all company-wide Financial Operations activities (Fixed Assets, Revenue Management, Expenditure Operations, Business Support and General Ledger), support various divisions on financial issues, and maintain commercial relationships with external... stakeholders.


Description:


Supervise the implementation of finance policies, processes, and procedures and ensure strict adherence to established internal controls, MTN PPP’s, IFRS, IAS, and GAAP.
Work with the Financial Operations Manager to prepare departmental budgets and provide support for daily unit administrative activities in line with the strategic objectives.
Provide input into relevant management and board papers; review supporting documents and backup schedules to meet audit and regulatory requirements; and analyze and interpret data to facilitate decision-making.
Ensure efficient optimization of databases and systems and prompt resolution of all reconciling items.
Monitor and report on key performance indicators in order to meet all month-end reporting deadlines.
Oversee the daily operations of the department as well as safeguard company assets and maintain customer and vendor relationships.
Establish and maintain financial/revenue management procedures within the finance operations department in line with the MTNN strategic objectives.
Plan and implement reconciliation and control mechanisms for interconnect roaming and VAS revenue recognition and reconciliation. Budget and forecast carrier revenue and related cost figures.
Ensure accurate billing of wholesale call records for the optimization of MTN’s carrier revenue elements.
Review inter-carrier (Interconnect, Roaming and value-added services) agreements, billing, reconciliation and payments.
Evaluate and review existing carrier agreements and commercial rates, implementation and testing on billing systems.


Education:


A first degree in any discipline, but a finance and management related degree is desirable.
A professional accounting qualification (ACA, ACCA, CPA, CIMA).
Fluent in English


Experience:

3–7 years’ experience in an area of specialization, with experience in supervising others


Experience working in a medium organization
Experience in core accounting function
Knowledge of Microsoft Office tools
Experience in using an ERP system is desirable.
Experience in Finance functions in the telecommunications industry would be an added advantage. more

Reports To: Manager - Regional Facilities West

Division: Finance

Mission:


To coordinate the provision of furniture, office equipment, housekeeping services and office consumables for MTNN offices also supervise the provision of mail, courier and other logistics services.


Description:


Ensure preventive maintenance are carried out on technical and non-technical buildings... across MTNN Regions including; water supply/treatment, sewage evacuation, roofing, building exterior, furniture/fixtures/appliances, lifts, access control systems, fire protection systems,  and CCTV systems, for adequacy.
Assure required specifications, scope and set objectives for the installation, and acceptance of building systems e.g. access control, closed circuit TV, fire detection and fire suppression systems are met; as well as timely and concise functional and operations reports are prepared.
Oversee deployment of required building infrastructure and systems resources during office expansion projects as well as provide maintenance support to expatriate residences when required.
Guide service providers to focus on high priority areas for increasing KPIs.
Monitor Contractual KPI, keep track of the values against Targets and conduct regular audit of contractual term and compliance.
Partner Performance assessment routine performance reviews and governance.
Evaluate partner and Service provider performance reports for accuracy and consistency.
Ensure regular performance reports are received from service provider.
Highlight and follow up with service provider critical areas for improvement.
Review customer issues in respect of buildings and infrastructure and resolve related problems accordingly.
Implement mechanisms to resolve customers’ issues and provide update during resolution.


Education:


First degree in related discipline 
Fluent in English 


Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others


Experience working in a medium organization 
Experience in a Facilities Management, Service or Logistics function in a structured environment involving managing multiple service providers more

Reports To: Senior Manager - Digital Advertising and Campaign

Division: Digital Services

Mission:


Execute Digital Services’ campaign strategy by identifying, developing, and managing channels, campaigns, partnerships, and platforms to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements.


Description:


Monitor... digital revenues and subscriptions to confirm the validity of the associated business case as specified in the business plan, if necessary 
Monitor the design, documentation, development, implementation, testing, and launch of campaigns, channels, and platforms
Effectively manage campaign budgets, timelines, and resources.
Analyse customer data and market trends to identify opportunities for growth.
Develop, implement and monitor multi-channel growth marketing & performance marketing strategies to drive digital services customer acquisition & retention.
Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ campaigns, channels, and platforms.
Review campaigns, channels & platform performance, identify areas for improvements, and optimize campaigns for better ROI.
Ensure campaigns, channels, and platforms adhere to all MTNN and regulatory policies relating to digital products and services. 
Develop and maintain a deep understanding of MTNN target audience for digital services products, including their needs, preferences, and behaviours.
Coordinate with creative teams to develop campaign assets and work closely with the media teams to plan and buy media.
Monitor the documentation, development, testing, and launch of campaigns, channels, and platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports to key stakeholders – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.


Education:


A first degree in Marketing, Mass Communication or any related discipline
Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
Fluent in English
Certification or training in (Agile) Project Management will be an advantage.


Experience:

6 -13 years’ experience which includes:


Minimum of 6 years’ experience in digital marketing, growth marketing, campaign analytics and performance evaluation
Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team
Experience in Information Technology, OTT, or telecommunications will be an advantage
Ability to analyse and identify critical business/customer/product metrics and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage more

Reports To: Senior Manager - National Security

Division: Risk and Compliance

Mission:


To effectively and efficiently manage security in a given region by delivering excellence in the management of security ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction.


Description:


Ensure... security intelligence information is collated, analyzed and applied towards ensuring the best of protection level for MTNN personnel and operations in area of responsibility. 
Ensure that threat and vulnerability assessments are carried-out periodically and appropriate remedial actions advised, implemented and sustained.
Ensure that security policies and Standard Operating Procedures (SOPs) developed by the National Office are implemented in the region. Ensure that all incidents are investigated and reported to the National Office, in line with approved procedures.
Implement department’s standard quality control measures and departmental KPIs.
Monitor all security service providers and ensure they discharge their obligations in accordance with contractual obligations.
Provide clear leadership, especially in times of crisis in assigned region, coach and mentor direct reports.
Implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility
Ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility
Ensure safety of employees, business operations, premises, information, network infrastructures in area of responsibility
Train and  mentor security coordinators, contract staff and other non-security specialists
Carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN
Implement crisis management plan as developed by the National Security Manager
To oversee the development and delivery of a range of analytic and persuasive reports, tailored analysis, observations and recommendations to department leadership and enterprise business partners to oversee the development and delivery of a range of analytic and persuasive reports, tailored analysis, observations and recommendations to department leadership and enterprise business partners.
Serves as the primary resource for security issues within the assigned region. 
Manages, and coordinates, security programs within the region to address a variety of issues including, privacy, physical security, investigations, regulatory compliance, illicit trade, and ensuring that programs meet appropriate regulatory guidelines.
Monitors intelligence sources and disseminates security alerts and warnings to country and project leadership, security management teams, and to travelers.
Complies with all applicable laws, statutes, or standards from regulatory and accrediting agencies within the region.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.


Education:


First  degree in any related discipline 
Fluent in English 
Formal training/ Certification in Security Management (CPP, CSMP)


Experience:

6-13 years’ experience which includes:


Minimum of 3 years’ experience in an area of specialization; as a Security Manager
Experience working in a medium to large organization 
Experience working in the Telecommunications ecosystem
Senior command experience in security force (military, police, security service).
Experience in corporate security environment.
Record of accomplishment in security management. more

Reports To: General Manager - Organisation Effectiveness and Performance

Division: Human Resources

Mission:


To plan, implement and manage the development and review of Organizational development strategies as well as provide technical support in relation to OD.
Accountable for managing and analyzing HR data to provide insights, trends, and recommendations that will support strategic... workforce planning, talent management, employee engagement, and overall HR effectiveness.


Description:


Performs a lead role in the business planning process given impact on strategic workforce planning and the need to determine resource needs.
Report ROI on use of Data Analytics across all people management practices. 
Develop and maintain organization structures using approved principles of Organisation Design and ensure they support organizational effectiveness and reflect the business activities and tasks carried out within the Units.
Manage the establishment of jobs and carry out evaluations in accordance with established Job Evaluation process. Track and monitor headcount levels, ensuring associated financial provisions are incorporated into the budget. 
Determine the organization's manning requirements/ manning levels efficiency and ensure efficient allocation of manpower for organization effectiveness.
Conduct complex data analysis, data modeling, and predictive analytics to identify patterns, trends, and correlations in HR data.
Create and maintain HR dashboards, visualizations, and reports to present key HR metrics and insights to senior management.
Drive the development and implementation of HR analytics strategies, frameworks, and tools to enhance HR decision-making and support strategic initiatives.
Perform cross system data investigations and analysis to discover data inconsistencies, outlining path to remediation for development teams.
Provide advisory support to business partners regarding organizational effectiveness
Work with HR leadership to understand business strategy and goals. 
Define the metrics and ROI (annually) in conjunction with performance management from a customer orientation perspective that delivers value to the customers and all stakeholders. 
Collaborate with HR leaders and stakeholders to understand their data and analytics requirements and translate them into actionable insights and reports.
Collaborate with cross-functional teams to integrate HR data with other business systems and leverage data from various sources to generate comprehensive insights. 
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.


Education:


Bachelor’s degree in social sciences / arts is required.
Fluent in English and language of country preferable


Experience:

9 - 17 years’ experience which includes:


Minimum of 5 years’ experience in an area of specialization; with experience in supervising/managing others
Experience working in a medium to large organization.  
Considerable knowledge of budget planning and management methodologies
Strategic mindset with demonstrated experience in implementing data frameworks and driving continuous improvement.
Experience in applying various quantitative techniques to address business problems.
Experience leveraging analytical tools including SQL, python, R, Power-BI to perform analysis and generate insights.
Highly skilled in the design, development, and validation of descriptive, predictive, prescriptive, and applied Analytics
Strong communicator who can operate at all levels taking complex analysis, interpret and communicate it appropriately to different audiences.
Project management experience more

Reports To: Senior Manager - Sales and Trade Development Kwara

Division: Sales and Distribution

Mission


To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
To drive visibility and brand affinity within assigned territory for competitive... edge.


Description


Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
Provide weekly/monthly sales activity report and market intelligence report to field service engineers
Monitor and report back on network quality and other sales impacting indices in territory covered
Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
Direct all channel participants to MTN identified growth area within your territory
Establish consistent channel standards including branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
Resolve all issues/queries with regards to activations, products and promotions
Gather market information and provide feedback to management.


Education:


First degree  preferably social sciences
Fluent in English


Experience:

1–3 years’ experience in an area of specialization, with experience working with others


Experience working in a medium organization
Sales and Marketing experience in a fast-moving consumer goods environment more

Reports To: Senior Manager - Sales and Trade Development Kwara

Division: Sales and Distribution

Mission


To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory. 
To drive visibility and brand affinity within assigned territory for competitive... edge.


Description


Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
Provide weekly/monthly sales activity report and market intelligence report to field service engineers
Monitor and report back on network quality and other sales impacting indices in territory covered
Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
Direct all channel participants to MTN identified growth area within your territory
Establish consistent channel standards including branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
Resolve all issues/queries with regards to activations, products and promotions
Gather market information and provide feedback to management.


Education:


First degree  preferably social sciences
Fluent in English


Experience:

1–3 years’ experience in an area of specialization, with experience working with others


Experience working in a medium organization
Sales and Marketing experience in a fast-moving consumer goods environment more

Job Summary
• Responsible for executing technology, security and network audit and advisory engagements relating to governance, risk management and internal controls (GRC) processes, implemented to manage the company’s risk exposures. • The role shall provide insights into the performance of audit engagements to provide the Board, ARAMLC and Management assurance that (GRC) processes are... adequate and operating effectively to achieve the organization’s objectives.
Job Context
• Evolving Fintech industry, diversifying telco-to-techno landscape and Evolving industry ecosystems • Rapidly changing Technology environment • Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes • Driving growth through business intelligence and standardization to maximize business impact • Management of customer and supplier expectations • Enhance MTN position as a leading network and system provider • Constant dynamics and local challenges in the economic, regulatory and legal environments • Increased focus on and scrutiny over MTNs governance practices and control environment • Shifting Audit landscapes and Evolution of Audit approaches to include multiple lines of defence • Constant dynamic risk challenges faced • King IV Corporate Governance Principle • Shared Services Hub (SSH) Operating Model, Outsourced IT and Telecom services • Cloud services, virtualization, complex networks and technologies
Internal Audit (IA) and Combined Assurance (CA) Methodologies, RM Frameworks, Policies, Processes and Procedures.
Job Role
• Implement technology, security, and network infrastructure audit plans, to identify risks and vulnerabilities on the control areas and to ensure that processes and systems comply with company policies, and statutory and regulatory policies and review adequacy and effectiveness of specific controls as assigned • Ensure that all audits and assessments, are conducted on the effectiveness of the control areas, such as: information security, network updates, upgrade and development lifecycle, disaster recovery reviews, pre and/or post implementation review, network project management, network project governance, network controls risk management, network acquisition, blueprint and implementation reviews, network systems and infrastructures process and control reviews. • Prepare/review final audit report, ensuring plan execution, consistency, quality and adherence to standards and methodologies; Ensure that recommendations provided to enhance network systems and security controls are in line with best practices and provides analysis on the business impact of these changes. • Provide input into the audit plan and programme, to ensure effectiveness’ of the risk management through internal audit, on area of specialization; Keep up to date with new technology solutions to mitigate risk exposures of network systems and network security vulnerabilities and provide recommendations for the adoption of these solutions, when it can have a positive impact in ensuring tighter and more robust controls. • Provide meaningful recommendations to Senior Specialist Technology & Cyber Security Audit on the integration of current best practices in technology and security audit with processes and systems in use, to ensure a solid and robust control framework. Assist with the development of methods, processes, and systems to enhance effectiveness and meet organisational goals. • Serve as an active member of the technology, cyber security audit team directly executing high risk/priority internal audits on network technology, systems, and security controls: through Analyzing reports and logs, conducting system and related process audits, conducting interviews and testing, preparing database updates, providing status reports, and preparing final audit reports, in line with internal standards and methodologies. • Conduct regular systems and security controls assessments, ensuring that any changes to the system, such as updated, upgrades, system changes are monitored and done according to the company’s policies and procedures and statutory and regulatory policies. • Perform technical, information security and IT general controls audit of existing and planned systems/infrastructure including but not limited to network devices, operating systems, databases, and other applications deployed in The Company. • Serve as an internal consultant to management and staff on internal control and operational issues. • Maintain all company and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics • Actively ensure internal audit processes are fully complies with Internal Audit methodologies and IIA Standards for the Professional Practice of Internal Audit (SPPIA). • Fully completed audit working papers • Ensure accurate findings of audit outcomes in properly recorded in the Audit Report.
Qualification Required & Experience
Education
• Minimum of a Degree in Information Systems/Computer Science. • Certified Information Systems Security Professional (CISSP)/ Certified Information System Manager/ Certified Information Systems Auditor (CISA) – a plus. • Network, operating system and database certifications a plus.
Experience
• Minimum of three (3) years’ experience in information security and/or information systems audit. • General understanding of Industry and regulatory environment.
Competencies
Professional/Technical Competencies:
• Thorough knowledge and understanding of technology and cyber security risk and control frameworks. • Analytical skills and proficient in the use of ACL, IDEA and other CAATS. • Knowledge in SQL and programming/scripting skills. • Knowledge in Data Analytics and Power BI. • Experience in penetration testing. • Experience in risk management, governance, technology, security and compliance audits in a Bank or Fintech. • Understanding of complex IP/MPLS networks and technologies. • Practical knowledge of auditing standards, practices, and techniques. • Computer application used in auditing and data processing. • Ability to plan, implement and maintain a comprehensive audit program and audit activities. • Analyze, evaluate, and resolve basic internal control problems. • Ability to identify information security vulnerabilities and technical controls standards for networks, operating systems, and databases. • Critical thinking and analytical skills • Project Management as relates to audit engagements.
Must live the MTN Values of
• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion
Must exhibit the MTN Vital Behaviors of
• Complete Candor, Complete Accountability, Active Collaboration & Get it done.
Location: Accra

Qualified applicants should indicate Vacancy Ref no: MML-STCSA2527 as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified.
Interested and qualified applicants should send their Curriculum Vitae by to:

Closing Date: 16 April, 2025
• Applicants should have served at least twelve (12) months or more in their current role with Scancom PLC. • Applicants should also make their managers aware that they are applying for the position. • Only shortlisted applicants will be contacted. more

Mission:


Develop and manage end-to-end service fulfillment operations for FTTx customers, as per SLA and business objectives. Develop effective strategies for optimal home connections and achievement of targets.
Plan and own team management to accelerate home broadband connections for high-value customers in a professional, agile manner with an uncompromising concern for safety, quality,... aesthetics, and time.
Ensure management of contractors and external stakeholders with strict guidelines and governance mechanisms.


Description:


Manage the performance measurement and monitoring of Fibre broadband propositions / promotion / activity to ensure that it adheres to business plan and provide feedback to senior management as requested.  
Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions
Establish a commercial footprint for various channels that shadow the network roll-out.
Value created by increase in customer base, product sales, contracts signed etc. for enterprise-wide Broadband products and services.
New business opportunities from products launched, sector/market growth, product/process innovation, process reviews/audit implementation etc., across the company.
Strategic alignment with NWG On rollout timelines and objectives. Develop model business cases.
Troubleshooting of GPON, FTTx/ODN, LAN and related access technologies.
Advance knowledge of FTTx/ODN architecture, including colour code standard for identifying fibre cables, connectors, patch cords and service terminals/boxes. 
Participate in Contract negotiations to reduce costs and drive MTNN Value Creation Philosophy
Drive the adoption of New Growth Opportunities for the Business within the Fibre service segment
Manage the tracking of new job orders (JO) on DCLM, push them to appropriate home connection (HC) partners and orchestrate their fulfillment in compliance with the Standard Operation Procedure (SOP), SLA, Customer Service Etiquette and MTN Service Culture.
Proactively manage and resolve all operational challenges experienced by HC partners during home connection visits and installation.
Manage team to ensure that installers test broadband service and do proper housekeeping before they leave customer location. 
Be involved in upskilling and capacity training of field service partners and installer teams - leverage diverse service fulfilment scenarios as use cases to educate and improve service standards.
Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.


Education:


First degree in Social Sciences, Engineering, or IT Related Disciplines 
Fluent in English 


Experience:

6 - 13 years’ experience which includes:


5 or more years’ experience in a service fulfilment role, in a telecoms, ecommerce, or financial services industry.
Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
Incidence management experience on an FTTH network, including fault discovery and resolution.
Field service management experience, including planning, scheduling, inventory management, process management, quality control and performance reporting/analytics.
A good knowledge of GPON, LAN and related access technologies. 
Understanding of MTN fibre broadband products – an added advantage.
Project management, CFOT, Quality Management certifications or its equivalent will be an added advantage
Excellent organizing, time management and problem-solving skills.
Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel) more