Job Description

Key Responsibilities:


Proactively contact customers via telephone and in writing in order to drive collections
Work to agreed quality standards and agreed timescales
Responsible for managing complaints and ensuring compliance
Liaise with internal and external colleagues throughout the business and externally with customers
Dealing with customer queries and internal... queries within agreed SLAs to reduce customer debt
Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information
Outbound calls to customers
Maintain customer information on system
Inbound call handling


Qualifications


Grade 12  / Matric


Additional Information


6 to 12 months collection experience in a call center environment essential
Computer literate
Excellent verbal and written English communication skills
Good negotiation skills
Decision making, and analytical skills
A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure
Team player with a disposition to learn
Objection handling ability more

Job Description

Inbound Call Centre - General Enquiries, dealing with calls and emails from Ampath patients

Qualifications

Matric
12 months Call Center experience in PEP
Proven Performance Metrics

Job Description

An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. This will be a night shift role.

Employee Induction & On-boarding

Induction and On-boarding of all new hires.
Ensuring that all new employee queries are... managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition

Employee Engagement

Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

Partnering with Operations to:

Implement & maintain the Company’s 5 People Promises
Enable and drive reward and recognition
Drive eNPS & Amelia surveys, communicate results, draft, implement and track action plans

Talent Management: Partnering with Operations to ensure that:-

Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions
Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
Personal Development Plans are in place for each team member
Probation is effectively managed with all new starters
Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively

Retention Management: Partnering with Operations to:-

Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retention  
Conducing exit interviews and post-exit follow-ups and reporting on trends

IR, ER and Discipline Management: Partnering with Operations to effectively:

Facilitate the resolution of conflict-
Manage and resolve misconduct, poor performance, and incapacity and incompatibility cases –
Manage and reduce absenteeism

Partnership Management:

Developing and maintaining effective partnerships with internal and external stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)

HR Administration

Facilitating efficient, timeous and accurate HR & IR administration & documentation while maintaining 100% confidentiality at all times.
An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. This will be a night shift role.


Employee Induction & On-boarding

Induction and On-boarding of all new hires.
Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition

Employee Engagement

Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

Partnering with Operations to:

Implement & maintain the Company’s 5 People Promises
Enable and drive reward and recognition
Drive eNPS & Amelia surveys, communicate results, draft, implement and track action plans

Talent Management: Partnering with Operations to ensure that:-

Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions
Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
Personal Development Plans are in place for each team member
Probation is effectively managed with all new starters
Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively

Retention Management: Partnering with Operations to:-

Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retention  
Conducing exit interviews and post-exit follow-ups and reporting on trends

IR, ER and Discipline Management: Partnering with Operations to effectively:

Facilitate the resolution of conflict-
Manage and resolve misconduct, poor performance, and incapacity and incompatibility cases –
Manage and reduce absenteeism

Partnership Management:

Developing and maintaining effective partnerships with internal and external stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)

HR Administration

Facilitating efficient, timeous and accurate HR & IR administration & documentation while maintaining 100% confidentiality at all times. more

Job Description

Identification of opportunities followed with project execution to meet the agreed targets with clients
LEAN Six Sigma and Digital Transformation Project mentoring
Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
Market research across best-in class CX practices, contact center demands, evolving... trends etc.
Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
Conduct Lean Six Sigma trainings

Qualifications

Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement
System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)
Language proficiency (English)
Good/ Excellent Should possess good analytical skills, communication, and negotiation skills.
Excellent knowledge of Excel, Word, Power point & Minitab.
Certified Blackbelt Project management and design thinking practitioner
P&C Insurance experience
CX Transformation experience
Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable more

Job Description

Identify process and customer experience improvement opportunities
Responsible to deliver benefit as per contractual productivity agreement with the client
Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap
Build curated, market leading transformation solutions for the client working with cross-functional teams... (internal and external)
Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
Team/people management, talent development
Excel in developing strong stakeholder dialogue, across all levels (both WNS and client)

Qualifications
Minimum academic qualification:

Grade 12
Degree in similar field
15 Years work experience
System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)
Language proficiency (English) Good/ Excellent
Should possess good analytical skills, communication, and negotiation skills.
Excellent knowledge of Excel, Word, Power point & Minitab.
Certified Blackbelt Project management and design thinking practitioner
P&C Insurance experience
Well versed with contact center digital platforms across tools, technologies, automation, analytics etc.
Experience in driving Contact Center Transformation using digital technologies
Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices
Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable
Flexible and capable of domestic and international travel more

Key Responsibilities include:

Prepare and raise purchase orders and order schedules.
Coordinate and ensure the delivery of material on time with close co-ordination with Supplier.
Ensure timely payment of invoices has been done against procured material by working on any revisions or changes needed as a buyer in timely manner.
Support the purchasing function and other relevant departments... and communicate any supply problems which may impact on business operations.
Act as an interface between suppliers and other relevant departments on purchasing processes and new projects and activities.
Provide analysis on costs, new and existing and review cost reduction activities and strive for savings.
Prepare tracker, reports and updates as and when required.
Build, maintain and manage supplier and other stakeholders relationships and maintain good communications.
Ensure that a professional and consistent approach is taken in relation to all supplier relationships.
Ensure compliance to company guidelines, purchasing policies and procedures and process.
Conduct research for new best available suppliers.
Work closely with others in the procurement function and review opportunities for continuous improvement and business improvements.

Skills, experience and attributes required:

2-3 years related experience
Should have excellent communication skills (both verbal and written) as need to work with vendors, plants, business on wide ranging issues through connecting on phone calls and emails.
Experience of purchase of goods, materials (MRO) components or services in line with specified cost, quality and delivery targets.
Experience in utilities procurement will be beneficial.
Experience in contracts negotiation, improve prices and terms of business with suppliers and review opportunities to make business savings utilizing negotiation and procurement best practice tools and methods.
Good organization and time management skills.

Qualifications

Relevant tertiary qualification. more