Job Description

Key Responsibilities:


Proactively contact customers via telephone and in writing in order to drive collections
Work to agreed quality standards and agreed timescales
Responsible for managing complaints and ensuring compliance
Liaise with internal and external colleagues throughout the business and externally with customers
Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information
Outbound calls to customers
Maintain customer information on system
Inbound call handling


Qualifications


Grade 12  / Matric


Additional Information


6 to 12 months collection experience in a call center environment essential
Computer literate
Excellent verbal and written English communication skills
Good negotiation skills
Decision making, and analytical skills
A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure
Team player with a disposition to learn
Objection handling ability