Job Description

Identification of opportunities followed with project execution to meet the agreed targets with clients
LEAN Six Sigma and Digital Transformation Project mentoring
Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
Market research across best-in class CX practices, contact center demands, evolving trends etc.
Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
Conduct Lean Six Sigma trainings

Qualifications

Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement
System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)
Language proficiency (English)
Good/ Excellent Should possess good analytical skills, communication, and negotiation skills.
Excellent knowledge of Excel, Word, Power point & Minitab.
Certified Blackbelt Project management and design thinking practitioner
P&C Insurance experience
CX Transformation experience
Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable