We are looking for an Recruitment Intern to perform various administrative tasks and support our Recruitment department’s daily activities.

Responsibilities


Screen resumes and application forms. 
Schedule and confirm interviews with candidates. 
Post, update, and remove job ads from job boards, careers pages, and social networks. 
HR- related Data entry including updating our... internal databases with new employee information, including contact details and employment forms. 
Filling and updating employees’ physical records.  
Gather payroll data like leaves, working hours, and bank accounts. 
Prepare HR-related reports as needed. 


Requirements  


Experience with MS Office. 
Good understanding of full-cycle recruiting. 
Basic knowledge of labor legislation. 
Organizational skills. 
BSc in Human Resources Management or similar field. 

 


We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Description

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be reviewing and managing content on the client platforms which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines. 

This is... NOT a work from home position.

Responsibilities:


Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client. 
Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
Make timely escalations in accordance with established procedures. 
Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. 
Participate in continuous training programs established by the company for optimal development in the role. 
Comply with all instructions and procedures related and complementary to the role. 
Be attentive to the communications that arrive through the different communication channels of the company.


Requirements


Amharic - Fluent Reading and Listening of Amharic Language is critical for content moderation work.
Minimum of a Diploma in relevant field
Experience of working in a high transactional role, in a KPI driven environment.
A background in either content moderation, customer service or any other role that involves working with daily targets.
Deep familiarity with social media, internet laws, policy regulations and market knowledge
Content Moderation experience is preferred, but not essential.
Bachelor's degree is preferred, however not essential.      
Strong organizational skills and attention to detail.
Strong verbal and written communication skills in English (business fluent)
Organization sensitive and able to maneuver between various / conflicting interests.
Having the drive to realize objectives and combine various goals as a personal ambition.
Great ability of thinking outside set paths and able to produce several solutions to different situation
Being able to build strong and positive relationships in a complex international environment
Excellent problem solving, judgment and decision-making skills 
Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
Empathic personality who can understand the feelings of others and reflect on them
Availability to work rotational shifts.


We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Responsibilities


Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries... efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.


Requirements


Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
Typing speed of 40WPM with accuracy of 90% and above
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in shifts both day and night. more

Job Summary

The Risk & Incident Analyst will provide effective 2nd Line of Defense (2LoD) oversight throughout all Lines of Business across multiple sites within the South African, Kenyan, Nigeria and Ghana jurisdiction.

The Risk & Incident Analyst will support in embedding Incident Management policy and process as well as our Enterprise Risk Management Framework (ERMF), and provide ongoing... continued support to ensure all Incidents, Risks and issues are captured, monitored and effective Risk mitigation treatment plans and controls are in place.

If you can demonstrate elevated levels of integrity, are inquisitive and have the desire to do the right thing, have an analytical mindset, are tenacious and can effectively challenge stakeholders to achieve the right outcome we would love to speak with you.

Main Responsibilities:


Maintain the Incident Management process.
Assess, control, track, and report on all Incidents and Risks.
Liaise with the Global Incident Response Team regarding management of Incidents.
Help business leaders develop and implement key controls and Risk mitigation strategies.
Support, educate, and guide the business on all elements of Incident and Risk management.
Produce MI for governance.
Participate in external and internal audits.


Requirements/ Skills 


Diploma or degree in relate field 
C1 grade of English language based on CEFR international scale.
The ability to build strong relationships whilst ensuring the integrity of the 2LoD is not compromised.
Organized with good time management skills.
Analytical skills.
Excel skills.
Ability to create MI.
Adaptable to fast paced changing environments.


We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Job Summary

BI Developer with a background in T-SQL, SSIS and development of ETL processes. Experienced in the Microsoft business intelligence stack, development of Microsoft tabular models and PowerBI. Exposure to DAX and Azure Synapse and working with omnichannel contact centre data is desirable.

Working as part of the Data team in a fast-paced environment.

Responsibilities


ETL... Development
Write and develop SSIS packages
Develop new Tabular models and enhance/ optimize existing ones
Collaborate with business stakeholders to gather requirements and deliver actionable insights.
Ensure data quality, integrity, and performance optimization across BI solutions.


Required Skills & Experience


Bachelor’s degree in computer science, Information Technology, Data Analytics, or a related field.
Power BI (reporting, dashboards, data models).
SQL Server Reporting Services (SSRS).
DAX (Data Analysis Expressions).
Azure SQL / Synapse.
Azure Data Factory.
Experience working with omnichannel contact centre data.
Strong problem-solving, analytical, and communication skills.


We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Job Responsibilities


Handle security incident concerns, ticket creation, reports, and investigation. Provides  solution and action as needed.
Perform daily operational site inspection, takes, or scheduled corrective action and  completes appropriate paperwork.
Maintains all Facilities and other related documents in an orderly manner as subject to audit  or company requirements.
Reply... to emails and other queries received from internal clients and support groups.
A professional friendly face to greet visitors, employees, and clients at our front  desk/reception area.
Regularly interact with all the site staff members including finance, operations, security and  technical.
Assist with maintaining site in a manner that provides for employee’s safety and ensures the  facility meets health and safety requirements and that equipment complies with legislation and company standards.
Monitor cameras, alarm logs, badge audits, visitor logs, incident reporting, and other related  security items
Assist in administering on site events, i.e., catering, setup.
Manage the room’s reservations and schedules meetings.
Schedule transport and assists with arrangements as needed.


Requirements


Degree/Diploma in Business Administration, Business Management, Commerce, Engineering or Supply Chain Management.
Work experience in a reputable Organization in a similar role for at least 2 years
Strong organizational skills and attention to detail.
Strong verbal and written communication skills in English (business fluent)
Organization sensitive and able to maneuver between various / conflicting interests.
Having the drive to realize objectives and combine various goals as a personal ambition.
Great ability of thinking outside set paths and able to produce several solutions to  different situation
Highly skilled in presenting data, creating, and presenting PowerPoint presentations to  global audience and industry leaders
Being able to build strong and positive relationships in a complex international  environment
Excellent problem solving, judgment and decision-making skills
Empathic personality who can understand the feelings of others and reflect on them


We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Description


A Teleperformance Customer Experience Representative, (Contact Centre Agent) is a curious, empathetic, detail-oriented, and problem solver person who enjoys helping businesses get unstuck.
He/she is a great communicator who looks out for the best solution to a problem rather than only sticking with the status quo and he/she will go the extra mile for any Teleperformance... Client's customer.
He/she interacts with Teleperformance Client's Customers through multiple communication channels such as voice, email, chat, social media, WhatsApp, etc., with the purpose to provide, as example, customer service, technical support, or any other service for which he/she has been trained for. He/she is committed to deliver the best possible customer experience for any interaction he/she is involved in.
He/she is keen to constantly improve his/her capabilities and skills, attending diligently the training programs offered by Teleperformance and participating actively to coaching and/or\quality assurance sessions.
He/she is fully aware of the importance of security and safety and he/she commits to behave accordingly inside and outside the company, to protect him/herself, his/her colleagues and the business from any possible threat or attack.
He/she will consequently follow carefully each security and safety procedure and will promptly inform his/her direct manager about any fact that may concern security and safety.
He/she is finally a positive, proactive and committed member of Teleperformance world wide community with whom he/she genuinely share the fundamental values of Integrity,
Respect, Professionalism, Innovation and Commitment.


Responsibilities


Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems


Requirements


Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
C1 German preferred
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
A sales-oriented approach
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
Outstanding written and verbal communication skills, great phone etiquette, and elevated speech
Should be flexible to work in shifts both day and night


We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Job Summary/Overview

We are seeking applications for positions within our recruitment Compliance Administration Team initially on a secondment basis with possibility of extension.

This is an exciting opportunity to work closely with our recruitment compliance team.  You will work closely with the Recruitment Compliance Administration Supervisor and other key stakeholders, such as Recruitment... Administrators, Recruitment Business Partners, and Senior Operational Managers.

You will guide external candidates through the onboarding stages of their recruitment journey, reviewing, collecting and verifying Identity and Eligibility to work and vetting documentation, and processing all necessary background and compliance checks.

You will also be involved with auditing of internal staff, checking various systems and sources of information to verify employee records and to check that employees have met the required employment vetting standards.

This is a role working within the volume recruitment department, therefore is is an incredibly busy and fast paced environment. With volume recruitment, tasks can be repetitive and deadlines are frequent.

We are seeking individuals that are good working under pressure, are proactive, Self-motivated, can think on their feet, have good attention to detail and are not afraid of a challenge.

Key Responsibilities:


To act as the “Hub” for candidates and the wider business to provide a high quality and timely administrative service, in an environment where each interaction matters.
Supporting with the delivery of recruitment requirements within agreed timelines.
Candidate management with regular contact with candidates throughout the recruitment cycle, including video calls for document verification.
All relevant administrative processes to be completed with a high level of accuracy and efficiency at all times.
Ensuring identity and eligibility to work documents are produced by all candidates and verified prior to making an offer of employment, data entry.
Maintaining the recruitment database, ensuring it remains up to date and adheres to GDPR regulations to support periodic auditing for compliance.
Probity – Processing background checks such as Adverse Credit, Criminal Checks and Employment History checks.
Building and developing positive and useful relationships with a range of internal stakeholders, including Training, HR Admin, Operational Managers and other recruitment team members, across South Africa, United Kingdom and Northern Ireland.
End to end auditing of internal employee files.
Providing regular reports and updates to relevant stakeholders.


Qualifications and Experience


Minimum 2-year previous administration experience.
Ability to communicate with a wide range of people in a professional capacity.
Excellent telephone skills with the ability to handle queries in a helpful and supportive manner.
Proactive approach and the ability to initiate change where required.
Capable of working under pressure, prioritising and multi-tasking meet deadlines.
Highly organised with exceptional attention to detail, regard for accuracy and data entry skills.
Strong IT skills with experience of in-house systems.
Competent in using Microsoft Office Applications, particularly Excel.
High level of accuracy and attention to detail.
Ability to cope with change in a fast-paced environment.


We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Responsibilities


Project manager multiple small to medium scale projects from scoping through to implementation and roll out.
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support.
Identify potential risks or issues with project... implementations, and proactively drive communication with internal and external stakeholders during projects.
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client’s community.
Play an active role by contributing to improving policies, product, process and support system solutions.


Recommended Qualifications


3+ years Project Management experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects.
Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
Ability to work in a fast-paced environment with minimal guidance.
Experience working with internal/ external stakeholders in multiple geographic regions.


We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Job Overview

We are currently recruiting for a Recruitment Compliance Officer. 

The successful applicant will work closely with the Recruitment Compliance Manager and other key stakeholders/departments, to ensure that recruitment processes are followed and all regulatory and compliance requirements are maintained. 

This role is offered initially on a secondment basis.

Key... Responsibilities


Build knowledge of client recruitment processes and regulatory framework to contribute to and support ongoing contractual relationship with clients
Collect/Locate evidence for completion of internal/external audits
Review and assess submitted evidence
Identify risks and regulatory compliance gaps
Immediately escalate serious gaps in compliance
Create and maintain documentation
Work closely with the People Operations Compliance Manager in the creation of policies, procedures, and guidelines to ensure compliance
Stay informed about legal and regulatory requirements and ensure that applicable requirements are appropriately addressed
Work closely and communicate with Operational partners and stakeholders to ensure all compliance metrics are being met
Prepare detailed reports on issues found 
Be an advocate for increasing regulatory compliance awareness across the department
Any other duties as reasonably requested by the People Operations Compliance Manager


Essential Criteria


Previous experience in a recruitment, compliance or administration role
Strong communication and relationship building skills, with an ability to influence at all levels, across both internal and external stakeholders
Self-motivated, flexible and able to adapt to changing circumstances
Excellent written and verbal communication skills
Proven ability to multi-task
IT literate and competent using Microsoft office applications, particularly Excel


Desirable Criteria


Experience of conducting internal audits
Experience of creating process documents
Experience of managing risk treatment programs
Experience in Employment Screening


We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Description

The trainer is responsible for assessing and evaluating the competency level of employees and conducting training needed to upskill and close any observed knowledge gaps.

Responsibilities


New Hire Onboarding and tenured employee upskilling
Introducing new hires to the company values, mission, and vision
New hire activation through client provided credentials.
Set up... and maintain training facilities and related training materials.
Deliver training to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
Promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
Provide and manage a training environment that fosters trust, learning, and performance.
Offering all the necessary support during new hire onboarding and nesting phase.
Collecting new hire training feedback and submitting the same to the Training Supervisor.
Documenting, maintaining data and progress of new hire/existing employee trainings.


Focused results Improvement


Deep dive into data or conduct evaluations to determine training needs.
Conducting refreshers based on CSR performance and business needs.
Measuring the effectiveness of training sessions and preparing individual or team progress reports.
Observing the daily operations of CSRs and identifying any areas of improvement.
To participate in all frontline activities (buzz sessions, Process Update Sessions, Quality Calibrations etc.) to maintain/enhance knowledge of product.


Training Content Creation


Developing education materials, such as digital presentations, how-to manuals, and instructional videos.
Consistently refurbish training content based on business product or procedure changes.
Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.


Requirements


Degree/Diploma in education, communication, HR or Public relations
Minimum 2 years experience preferably in a BPO sector.
Proficiency in MS office
Competency in C1 English and client language they will be supporting (if any). Excellent written, interpersonal and conflict resolution skills.
Adapt well to change and successfully set and adjust priorities as needed.
Overall understanding of customer service industry
Experience in managing new hire batches.
Previous experience in a similar role.
Strong facilitation abilities and mentoring skills.
Excellent planning and time management skills.
Ability to breakdown complex concepts into simple, understandable topics
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.
Ability to effectively present information and respond to questions from management, peers, and customers.
Self-driven, proactive and team player.
Ability to create good and strong work ties cross departments.


We thank all applicants for their interest. However due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Responsibilities


Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries... efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.


Requirements


Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
A sales-oriented approach
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in shifts both day and night. more

Responsibilities


Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries... efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.


Requirements


Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
A sales-oriented approach
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in shifts both day and night. more

Description

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be reviewing and managing content on the client platforms which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines. 

This is... NOT a work from home position.

Responsibilities


Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client. 
Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
Make timely escalations in accordance with established procedures. 
Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. 
Participate in continuous training programs established by the company for optimal development in the role. 
Comply with all instructions and procedures related and complementary to the role. 
Be attentive to the communications that arrive through the different communication channels of the company.


Requirements


Swahili - Fluent Reading and Listening of Swahili Language is critical for content moderation work.
Minimum of a Diploma in relevant field
Experience of working in a high transactional role, in a KPI driven environment.
A background in either content moderation, customer service or any other role that involves working with daily targets.
Deep familiarity with social media, internet laws, policy regulations and market knowledge
Content Moderation experience is preferred, but not essential.
Bachelor's degree is preferred, however not essential.      
Strong organizational skills and attention to detail.
Strong verbal and written communication skills in English (business fluent)
Organization sensitive and able to maneuver between various / conflicting interests.
Having the drive to realize objectives and combine various goals as a personal ambition.
Great ability of thinking outside set paths and able to produce several solutions to different situation
Being able to build strong and positive relationships in a complex international environment
Excellent problem solving, judgment and decision-making skills 
Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
Empathic personality who can understand the feelings of others and reflect on them
Availability to work rotational shifts. more

Responsibilities

Account Receivable Management 


Review contract or prepare purchase order of new client before empanelment of clients and analysis of contract from IFRS 15 and other accounting standard perspective. 
Prepare & Review necessary documents at the time of client registration like KRA, Bank details, Certificate of registration etc 
Prepare & Review accurately and timely... billing data to be shared with the client after getting approval. 
Prepare & Review monthly invoice to be raised to clients and record in accounts before the closure of month or record accrual for month closure. 
Prepare & Review timely and accurately presentation of debtor aging and share it with relevant stakeholder.
Follow up with stakeholder for collection of money. 


Account Payable Management 


Maintain suppliers’ records for getting empanelment 
Review contract or prepare purchase order for new vendor before it gets empanelled in vendor master. 
Prepare & Review timely and accurately booking of expenses, employees’ reimbursement, advances to staff, management and vendor for month closure. 
Prepare & Review booking of intercompany expenses and timely reconciliation. 
Prepare & Review necessary accrual of revenue for the month closure. 
Prepare & Review provision of expenses for month closure. 
Prepare & Review timely and accurately preparation of creditor aging 


Treasury Management 


Prepare & Review timely and accurately reporting of cash in hand and cash at bank. 
Prepare & Review timely and accurately payment of vendor. 
Prepare & Review timely and accurately outflow of cash against employees’ reimbursement and travel. 
Prepare & Review timely repatriated of international payment. 
Prepare & Review timely payment of withholding tax, VAT, advance tax and other duties & levies. 


Fixed Assets Management 


Prepare & Review creation of purchase order before acquisition of property, plant and equipment (PPE) and intangible assets. 
Prepare & Review creation of fixed assets number against each and every acquisition. 
Prepare & Review acquisition should be entered in the organisation with GRN. 
Prepare & Review accurately and timely recognition of PPE or intangible assets in the books of accounts. 
Prepare & Review monthly recognition of depreciation and mapping it with depreciation tracker. 
Prepare & Review proper recognition of dispose of PPE and its impact on management and financial reporting. 
Prepare & Review timely performance of physical verification of PPE. 


Functional Activities: 


Minimum accounting frame work regulation 
Due diligence chart of accounts monthly, quarterly and YTD. 
Accrual of unbilled revenue. 
Accrual and provision of expenses to have accurate picture of P&L. 
Prepare & Review of revenue and expense tracker to ensure completeness of recording. 


Auditing and its Reporting 


Consolidate financials for different business verticals and consolidate monthly, quarterly and yearly financial statements. 
Manage & Coordinate with statutory auditor to have audit plan and make ensure to conclude in time. 
Prepare & Prepare & Review necessary corrective action to close the gap on the basis of internal auditor recommendation. 


Internal Financial Control 


Minimum Accounting Framework 
Prepare & Review standard of procedures of accounts activity like order to cash, purchase to pay, fixed assets, direct tax, indirect tax, payroll and year end activity. 
Prepare & Review and update risk matrix as per SOP. 
Prepare & Review timely testing of IFC’s SOP and test scripts. 
Prepare & Review user rights matrix working effectively and accurately. 
Prepare & Review ITGC procedure working properly from account perspective 


Direct Tax Operation 


Prepare & Review correct calculation of withholding taxes considering income tax provision and DTAA. 
Manage correct calculation of Withholding tax and VAT and timely deposit it. 
Manage timely submission of Tax return. 
Prepare & Review calculation of advance tax, corporate tax and MAT. 
Prepare & Review and finalization of current income tax, deferred tax and contingent liability of ongoing assessment. 
Manage correct and timely prepare annual income tax return and make necessary computation for supporting it.


Requirements


A Master’s degree in Business Administration, Accounting, Finance or other relevant fields. 
Certified/Chartered Public Accountant (CPA), Association of Chartered Certified Accountants (ACCA) or equivalent qualification is required for this position. 
Proficiency in MS-Office with significant experience in excel, accounting package knowledge will be an added advantage
5-10 years post qualification experience 
Good written and verbal skills in the English language. 
While role may be initially an individual contributor, person should have good   people management skills. Strong accounting skills, financial controls, strong judgement and independence more

Job Overview 

The Payroll Specialist will oversee and process various monthly Time & attendance and Company data in a timely, and accurate manner in accordance with the payroll processing calendar and deadlines for the Company’s payroll(s).

Responsibilities 


Maintaining the time & attendance system & data
Maintain payroll information by collecting, calculating, and preparing data for... payroll processing.
Answering calls and responding to emails pertaining to Payroll and its function
Maintaining the payroll mailbox.
Resolve payroll discrepancies by collecting and analyzing information.
Provide payroll information by answering questions and requests.
Maintain payroll operations by following policies and procedures and reporting based on this.
Maintain employee confidence and protects payroll operations by keeping information confidential.
Other administrative duties.
Contribute to team effort by accomplishing related tasks as needed.


Competencies & Skills Required


Proficient Numerical and Data Entry Skills
Analyzing and Reporting of Information
Attention to Detail
Maintains A high level of confidentiality
Proven Financial Software Knowledge (Advantageous)
Organizational Skills
Able to inspire and support a team towards the achievement of targets.
Committed, enthusiastic, positive, resourceful and resilient.
Demonstrates flexibility
Able to work independently
Excellent communications skills and the ability to create a positive people focused culture.
Committed to the delivery of high-level productivity and evidence of understanding key priorities.


Qualifications and Experience


Finance/HR/Payroll/Administrative Qualification (Advantageous)
Previous data/Information Management or Administrative Experience (Essential)
Proven Payroll or Time & Attendance Experience (Advantageous)
Intermediate MS Office Experience (Essential)
Intermediate – Advanced Excel Experience (Essential)


We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Description

Functional Responsibilities


Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Virtual desktop troubleshooting for remote staff.
Perform laptop, desktop, printer and hardware setup and configurations.
Works with vendor support contacts to resolve... technical problems with desktop computing equipment and software.
Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
Interacts with numerous computer platforms in a multi-layered, client server environment. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Works with procurement staff to purchase hardware, software and related supplies.
Assesses functional needs to determine specifications for purchases.
Assists infrastructure engineering and support resources in maintaining LAN/WAN and telecom systems, including physical installation and other support as required.


Standard General Security Roles and Responsibilities


Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role.


Physical Demands & Work Environment


While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination.


Responsibilities

Educational Qualifications & Professional Qualifications


Experience in desktop support role
Level > 3 years
Extensive experience supporting end users in a geographically-dispersed technology environment.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills in English (business fluent)
Organization sensitive and able to maneuver between various / conflicting interests.
Having the drive to realize objectives and combine various goals as a personal ambition.
Great ability of thinking outside set paths and able to produce several solutions to different situation
Highly skilled in presenting data, creating, and presenting PowerPoint presentations to global audience and industry leaders
Being able to build strong and positive relationships in a complex international environment
Excellent problem solving, judgment and decision-making skills
Empathic personality who can understand the feelings of others and reflect on them


Key Interactions (Stakeholders / Departments)a) Internal         

All employees:


Provide overview of supporting technologies as it relates to their job duties.
Troubleshooting of staff computers and related devices.
Participate in work planning for existing and new clients.


External

Vendor and Clients


Troubleshooting of technical desktop computing equipment and software, particularly for tools provided by clients for production operations. more

Description


As a Telesales Agent you will be responsible for contacting potential and existing customers over the phone to promote and sell the client's services, aiming to generate leads and close sales by actively listening to customer needs, presenting services, addressing concerns and negotiating deals to meet sales target


Responsibilities


Use persuasion skills to sell... products and services to potential and existing customers
Develop relationships with customers and encourage repeat sales
Set and work towards daily, monthly, or quarterly sales goals
Document calls, leads, sales, and other key metrics
Analyze data to identify target customers and improve sales
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.


Requirements


Minimum of 1 year of experience as a Telesales agent, BPO background and/or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Degree/Diploma in any related field
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
A sales-oriented approach
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in night shift.


We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Job Summary

An exciting opportunity has arisen for a Planning Manager within the existing Resource Planning Team.The role is pivotal in supporting the planning cycle and optimizing resource against different client demand levels and budget delivery. The right candidate will be the subject matter experts for the campaigns they are responsible for. They will provide direction and leadership to a... team of planners through proactive data lead analysis, identifying trends and suggesting areas for improvements. All through application of best practice processes and approaches.  Reporting directly to the WFM Director/VP, the successful candidate will be responsible for: 


The day-to-day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range  
Leading a team of analysts 
Independent management of client relationships  
Serve as subject matter expert in all things WFM and able to transfer that knowledge into the team of analysts  
Supporting WFM Director/VP with reporting of accounts staffing position and outlook, as well as any project work as and when required 


 

Main Job Requirements 


You must be able to demonstrate your ability to plan, prioritise, organise and review the progress of your own work ensuring that all plans are followed and timescales and objectives are met. 
You will be able to adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives. 
You will be able to demonstrate team management and coaching skills 
Ability to integrate into an already successful team  
Demonstrate your ability to work under pressure 
Open-minded and flexible in dealing with circumstances as they arise 
Excellent attention to detail with Excel experience 
Committed, enthusiastic, positive, resourceful and resilient 


 

Competencies 


Previous experience working and leading a Resource Planning / Workforce Management team 
Direct experience of coaching and managing a team  
Knowledge of NICE IEX tool required, additional WFM systems knowledge would be an advantage  
FTE sizing/Account sizing (Modelling) experience 
Advanced MS Excel 
Onboarding/offboarding new clients/work type experience an advantage  
Open, approachable, a proven team player with strong communication skills 
Proven problem solving skills and a sound analytical approach 
Ability to manage own workload to meet tight deadlines 
Ability to work under pressure whilst maintaining accuracy  
Ability to build strong working relationships 
Self-motivated with ability to motivate other  
Organized and structured in approach 
Ability to Forecast/Plan without system, Planning Systems (Verint, IEX, Genesys) 
Mentoring/Training/Upskilling RTA’s/Planners within the WFM space 
WFM Toolkit experience is an advantage 
MS Office (Excel, PowerPoint) experience a must. Level intermediate or above 


Qualifications and Experience 


Minimum 5 years experience 
Matric Equivalent  


 We thank all applicants for their interest. However due to the large volume of applications we receive, only shortlisted candidates will be contacted. more

Job Summary

An exciting opportunity has arisen for a WFM Planning Analyst within the existing Resource Planning Team. Reporting directly to the Planning Manager, the role is pivotal in supporting the planning cycle and optimizing resources against different client demand levels and budget delivery. The right candidate will be the subject matter experts for the campaigns they are responsible... for. They will provide insight and direction of client accounts through proactive data lead analysis, identifying trends and suggesting areas for improvement. All through application of best practice processes and approaches. 

Main Job Requirements 


You must be able to demonstrate your ability to plan, prioritize, organize and review the progress of your own work ensuring that all plans are followed and timescales and objectives are met. 
You will be able to adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives. 
Ability to integrate into an already successful team 
Demonstrate your ability to work under pressure 
Open-minded and flexible in dealing with circumstances as they arise 
Excellent attention to detail with Excel experience 
Committed, enthusiastic, positive, resourceful and resilient 


Key competencies 


Open, approachable, a proven team player with strong communication skills 
Proven problem-solving skills and a sound analytical approach 
Ability to manage own workload to meet tight deadlines 
Ability to work under pressure whilst maintaining accuracy 
Ability to build strong working relationships 
Self-motivated with the ability to motivate others 
Organized and structured in approach 
The day-to-day delivery of accurate Contact Centre Forecasting, FTE Requirements and Scheduling short, mid and long range 
Contribution to the management of client relationships 
Serve as subject matter expert in all things WFM 
Supporting Planning Manager with reporting of accounts staffing position and outlook, as well as any project work as and when required


Qualifications & Experience 


3 years’ experience working in a Resource Planning / Workforce Management team 
Knowledge of NICE IEX tool required, additional WFM systems knowledge would be an advantage 
FTE sizing/Account sizing (Modelling) experience is desirable 
Advanced MS Excel skills


We thank all applicants for their interest. However due to the large volume of applications we receive, only shortlisted candidates will be contacted. more