Description

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be reviewing and managing content on the client platforms which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines. 

This is... NOT a work from home position.

Responsibilities:


Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client. 
Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
Make timely escalations in accordance with established procedures. 
Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. 
Participate in continuous training programs established by the company for optimal development in the role. 
Comply with all instructions and procedures related and complementary to the role. 
Be attentive to the communications that arrive through the different communication channels of the company.


Requirements


Amharic - Fluent Reading and Listening of Amharic Language is critical for content moderation work.
Minimum of a Diploma in relevant field
Experience of working in a high transactional role, in a KPI driven environment.
A background in either content moderation, customer service or any other role that involves working with daily targets.
Deep familiarity with social media, internet laws, policy regulations and market knowledge
Content Moderation experience is preferred, but not essential.
Bachelor's degree is preferred, however not essential.      
Strong organizational skills and attention to detail.
Strong verbal and written communication skills in English (business fluent)
Organization sensitive and able to maneuver between various / conflicting interests.
Having the drive to realize objectives and combine various goals as a personal ambition.
Great ability of thinking outside set paths and able to produce several solutions to different situation
Being able to build strong and positive relationships in a complex international environment
Excellent problem solving, judgment and decision-making skills 
Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
Empathic personality who can understand the feelings of others and reflect on them
Availability to work rotational shifts. more

Job Description

Responsibilities


Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to... customer inquiries efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.


Requirements


Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
A sales-oriented approach
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in shifts both day and night. more

Job Description

Responsibilities


Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to... customer inquiries efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.


Requirements


Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
A sales-oriented approach
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in shifts both day and night. more

Job Summary:

We are seeking a skilled, detail-oriented and driven Finance Manager to support the next phase of TP Kenya’s growth. The ideal candidate will be responsible for financial reporting, compliance with all statutory and tax regulations, optimizing the company’s cash position, and ensuring the efficient operation of banking and payment processes. Experience of operating within Kenya’s... Special Economic Zones (SEZ), familiarity with Microsoft Dynamics 365 Finance & Operations and experience of working to tight financial reporting deadlines for a listed business are key advantages. The role reports directly to the South Africa-based SVP of Finance and collaborates with regional and global finance teams to align with Teleperformance’s objectives.

Key Responsibilities:


Financial Reporting & Statutory Accounts

Ensure timely and accurate preparation of financial statements in accordance with IFRS and Kenyan GAAP.
Oversee monthly, quarterly, and annual financial reporting for the Kenyan subsidiary, ensuring alignment with group reporting standards. Ensure timely group reporting, adhering to strict deadlines typical of a publicly listed company environment.
Coordinate the year-end audit process and liaise with external auditors.
Oversee the preparation and filing of statutory accounts with the relevant authorities.


Tax Compliance & Regulatory Adherence

Ensure full compliance with all Kenyan tax laws, including VAT, PAYE, Corporate Income Tax, and Withholding Tax.
Liaise with the Kenya Revenue Authority (KRA) and manage all tax filings, audits, and disputes.
Maintain up-to-date knowledge of regulatory changes and assess their financial impact on the business.
Manage the company's SEZ status and ensure compliance with SEZ regulations and reporting obligations.


Cash Flow & Treasury Management

Manage cash flow, liquidity, and working capital to support operational needs.
Oversee banking relationships and optimize treasury operations in Kenya.
Mitigate foreign exchange risks related to multi-currency transactions.


Cost Management & Profitability

Monitor and control operational costs, identifying opportunities for cost efficiencies.
Support the commercial finance team to understand account performance
Work with the business to ensure direct costs and overhead reallocations are completed in line with group accounting standards
Implement internal controls to safeguard company assets and prevent fraud.


Team Leadership & Collaboration

Lead and develop a small finance team in Kenya, fostering a culture of accountability and excellence.
Collaborate with the SVP of Finance and regional finance teams to ensure consistency in financial processes and reporting.
Partner with operational leaders in Kenya to align financial objectives with business performance.


Risk Management

Identify and mitigate financial and operational risks specific to the Kenyan market.
Ensure robust internal controls and compliance with Teleperformance’s global policies.
Stay updated on changes in Kenyan financial regulations and advise on their impact.




Qualifications & Experience:


Bachelor’s degree in Finance, Accounting, or a related field.
CPA(K), ACCA, or equivalent professional qualification.
At least 5 years’ experience in a senior finance role
In-depth knowledge of Kenyan tax regulations and statutory reporting requirements.
Experience working under tight month-end and quarter-end timelines in a listed company environment.
Strong understanding of treasury operations, cash flow management, and banking systems.
Experience with Microsoft Dynamics 365 Finance & Operations is highly desirable.
Advanced proficiency in Microsoft Excel and financial systems. more

Job Summary 

We are seeking a highly organized and detail-oriented Specialist – HR Shared Services (6 months contract)  to oversee the entire expatriate management process and manage vendor relationships. The ideal candidate will ensure smooth transitions for expatriates, handle all related logistics, and maintain strong partnerships with vendors.

Key Responsibilities:


Expatriate... Management:


Coordinate and manage the relocation process for expatriates from start to finish.
Manage end to end visa and immigration procedures, ensuring all documents are processed correctly.
Provide guidance on tax regulations and implications of expatriate relocations.
Facilitate creation of NSSF, KRA Pin & maintain data


Vendor Management:

Establish, manage, and maintain relationships with expat vendors.
Initiate immigration procedures as per the TAT to make sure permits/visa are in place.
Monitor vendor performance and address any issues or concerns promptly.


General Responsibilities:

Liaise with HR, Finance, and other departments to ensure seamless expatriate process.
Maintain and update records and files related to expatriate management.
Handle any arising issues or emergencies for expats.




Requirements


Minimum 1 Year experience in HR preferably in Expatriate Management.
Degree in HR .
Must be an Active IHRM Member.
Excellent organization skills and attention to detail.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact and professionalism.
Excellent verbal and written communication skills. more

Key Responsibilities


Financial Operations

Process and maintain accurate records of supplier invoices, customer billing, and purchase orders.
Handle accounts payable and receivable, ensuring timely payments and collections.
Conduct invoice and statement reconciliations with suppliers and customers.
Raise intercompany sales invoices and perform related... reconciliations.


Fixed Asset Management

Maintain the Fixed Asset Register (FAR), including asset additions, disposals, transfers, and revaluations.
Record depreciation accurately and ensure alignment with company policy and accounting standards.
Reconcile fixed asset balances to the general ledger and support asset verification processes.


IFRS Postings & Compliance

Post accounting entries in compliance with International Financial Reporting Standards (IFRS).
Ensure proper classification and treatment of transactions under IFRS (e.g., leases, revenue, impairments).
Monitor changes in IFRS regulations and assess their impact on financial reporting.
Support the implementation of IFRS-related policies and documentation.


Month-End & Year-End Closing

Prepare and post journal entries, month-end accruals, and adjustments.
Support month-end and year-end close processes, ensuring timely and accurate reporting.
Assist in preparing financial statements, trial balances, and supporting schedules.


Audit & Compliance

Support external and internal audits by providing documentation and responding to queries.
Ensure compliance with accounting standards (IFRS), tax regulations, and internal policies.
Help maintain and improve internal controls and financial processes.


Reporting & Analysis

Conduct variance analysis, identifying key drivers and recommending corrective actions.
Assist in budgeting, forecasting, and monitoring financial performance.


Systems & Process Improvement

Utilize accounting systems (e.g., QuickBooks, D365) for financial processing and reporting.
Identify and recommend opportunities to streamline accounting processes and improve efficiency.
Support implementation of automation tools and finance systems upgrades.


Collaboration & Communication

Build and maintain cross-departmental relationships to facilitate accurate and efficient financial operations.
Act as a finance partner to business units, providing guidance and support as needed.
Communicate effectively with external vendors, auditors, and other stakeholders.




Required Skills & Qualifications


Bachelor’s degree in Accounting, Finance, or a related field ( CPA/ACCA,).
Knowledge of IFRS and experience with fixed asset accounting.
Atleast 3 Years working experience in a Finance/ Accounting Department
Proficient in accounting software and Microsoft Excel.
Detail-oriented with strong organizational and analytical skills.
Excellent communication and teamwork abilities. more

Position Summary


We are seeking a dynamic and detail-oriented Intern for Internal Communication, Branding/Marketing, and Events to support the seamless execution of communication strategies, brand initiatives, and corporate events. This role is critical in ensuring consistent messaging, enhancing brand visibility, and delivering impactful events that align with the organization’s... goals.


Key Responsibilities:

Internal Communication Support:


Assist in the development and execution of internal communication plans to ensure clear, consistent, and engaging messaging across the organization.
Draft, edit, and distribute internal communications, including newsletters, memos, emails, and announcements.
Collaborate with leadership and HR to communicate key updates, policies, and initiatives effectively.
Monitor feedback and engagement metrics to improve internal communication strategies.


Branding & Marketing Support:


Support the implementation of branding strategies to maintain a strong and consistent brand identity across all platforms.
Assist in creating branding materials, including brochures, presentations, and digital content.
Collaborate with Internal comms & branding team to plan and execute campaigns that align with business objectives.


Event Management Support:


Assist in planning, coordinating, and executing corporate events, including town halls, team-building activities.
Manage logistics such as venue bookings, catering, invitations, and audiovisual setups.
Work closely with vendors, internal teams, and stakeholders to ensure smooth event execution.
Post-event follow-up, including gathering feedback, analysing success metrics, and preparing reports.


Cross-Functional Collaboration:


Act as a liaison between departments (e.g., HR, operations, other supporting departments) to ensure alignment on communication, branding, and event initiatives.
Support senior leadership with administrative tasks related to communication and branding projects.


Administrative & Miscellaneous Duties:


Maintain records of communication plans, branding assets, employee gifting inventories and event documentation.
Assist with budget tracking and vendor coordination for communication, branding, and event-related expenses.
Perform other duties as assigned to support organizational goals.


Qualifications and Skills:


Bachelor’s degree in communication, Marketing, Business Administration, or a related field.
Relevant certifications (e.g., Communications/ digital marketing) are a plus.
Experience in internal communication, branding, marketing, or event management.
Strong written and verbal communication skills, with the ability to craft clear, concise, and engaging messages.
Graphic designing Skills is an added advantage.
Proficiency in tools such as Microsoft Office Suite, Google Workspace, and design software (e.g., Canva, Adobe Creative Suite).
Excellent organizational and multitasking skills, with attention to detail.
Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
A proactive mindset with the ability to anticipate needs and take initiative. more

Job Summary 

We are seeking a highly organized and detail-oriented Specialist – HR Shared Services (6 months contract)  to oversee the entire expatriate management process and manage vendor relationships. The ideal candidate will ensure smooth transitions for expatriates, handle all related logistics, and maintain strong partnerships with vendors.

Key Responsibilities:


Expatriate... Management:


Coordinate and manage the relocation process for expatriates from start to finish.
Manage end to end visa and immigration procedures, ensuring all documents are processed correctly.
Provide guidance on tax regulations and implications of expatriate relocations.
Facilitate creation of NSSF, KRA Pin & maintain data


Vendor Management:

Establish, manage, and maintain relationships with expat vendors.
Initiate immigration procedures as per the TAT to make sure permits/visa are in place.
Monitor vendor performance and address any issues or concerns promptly.


General Responsibilities:

Liaise with HR, Finance, and other departments to ensure seamless expatriate process.
Maintain and update records and files related to expatriate management.
Handle any arising issues or emergencies for expats.




Requirements


Minimum 1 Year experience in HR preferably in Expatriate Management.
Degree in HR .
Must be an Active IHRM Member.
Excellent organization skills and attention to detail.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact and professionalism.
Excellent verbal and written communication skills. more

Job Overview

As an Executive Assistant, your primary responsibility will be to provide high-level administrative support to the executive team, such as the CEO, CFO, or other top-level executives. You will be expected to manage a wide range of administrative tasks and ensure efficient operation of the executive office. Your role will require a high level of organizational and multitasking... skills, along with the ability to handle confidential information with professionalism and discretion.

Key Responsibilities and Accountabilities:


Manage executive calendars and schedules, including arranging meetings, appointments, and travel arrangements.
Prepare and coordinate meeting agendas, presentations, and other materials needed for executive meetings.
Act as a liaison between the executive team and staff members, clients, and external stakeholders.
Screen and prioritize incoming correspondence, emails, and phone calls for the executives.
Draft and proofread various documents, including emails, reports, and memos.
Conduct research and compile information for various projects and presentations.
Assist in the preparation and review of financial reports, budgets, and expense reports.
Coordinate and organize company events, conferences, and seminars.
Maintain and update confidential company records and documents.
Handle sensitive and confidential information with the utmost discretion and professionalism.


Education and specific training:


Secretarial or admin qualification preferred but not compulsory
5 Years’ experience plus working in a customer-centric environment


Requirements:


Proven experience as an executive assistant or similar role.
Excellent organizational and time management skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to prioritize and handle multiple tasks simultaneously.
Attention to detail and accuracy in work.
Ability to work independently with minimal supervision.
Strong problem-solving and decision-making abilities.
Professionalism, integrity, and confidentiality.
A formal qualification in business administration or a relevant field is preferred but not required more

Job Purpose


The Business Development team is responsible for designing customized solutions for our clients. We understand the unique business models and current and future needs of our clients and design solutions in close cooperation with them, and then subsequently guide in implementing the solutions. We achieve this by truly understanding our customer, applying industry best practices,... and working together closely with other Teleperformance departments and regions.
The Business Development Assistant is part of this team and will support the Senior Manager Business Development on the expansion and maintenance of the TP UKISSA region and global sales pipeline. This includes the identification and pursuit of sales opportunities, the promotion of Teleperformance and its services, the formation and maintenance of business relationships with representatives of current and potential client companies and the active management of the proposal process. For the latter, the Business Development Assistant will work with the sales staff, business design team, account management, procurement, finance and other support functions as appropriate in developing solutions and proposal responses for new business.
The Business Development Assistant will work on external or internal projects as assigned, and be the liaison on transitioning new business from the sales cycle into the operational environment. In all of his/her business dealings, the Business Development Assistant will demonstrate a solid knowledge of the services and solutions provided by Teleperformance as well as be familiar and aware of emerging trends in applicable industries and markets, and apply this knowledge in creating innovative solutions for our clients and their customers.


Responsibilities 


Gain an understanding of the solutions implemented at existing Teleperformance locations 
Identify and support solution designs required for the pursuit of new business and continuous improvement activity. 
Participate/assist in the startup and on-going support of new operations. 
Responsible for coordinating the RFP process, including managing multiple regions, different stakeholders and objectives 
Transfer business procedures into financial business models and communicate requirements to external and internal contributors 
Support in pricing calculations and contract reviews 
Be familiar with industry best practice 
Participate in projects as required 
Partner in the identification of opportunities for new solutions and expansion into new industries


Requirements


Bachelor degree in business or related field
Project Management skills 
Demonstrate ability to work as part of high demand, high expectation, dynamic team 
Creative problem-solving, analytic and decision-making skills with minimal supervision
Demonstrate ability to work effectively through change 
Excellent communication and presentation skills (verbal and written) 
Experience working directly with customers 
Advance technical/computer skills with the ability to use several programs simultaneously Strong work ethic with a professional, positive attitude 
Ability to prioritize workload and thrive in a fast-paced environment 
An innovative, goal oriented and results driven approach 
High degree of intercultural affinity because we are a global company
Ability to create good and strong work ties cross departmentally
Committed to quality, customer service, equal opportunities and diversity, best practice and best value more