Responsibilities


Formulate and implement strategic and tactical sales/marketing strategies, plans and goals
Achieve sales targets through effective account management for acquiring new business and the retention of existing accounts
Market research to develop plans to maintain and grow market share
Develop and launch campaigns to promote brand awareness and manage leads across... appropriate channels
Liaise with Finance to develop annual sales & marketing budgets
Marketing and Brand Communication
Marketing collateral and updates
Develop and implement marketing plans for new and existing products through market research, competitive analysis, pricing, customer engagement, and business planning
Champion new product development and pricing initiatives in line with company strategy and processes. Formulate strategies for existing and new products.
Identify areas for growth and assist internal teams to create strategic product line roadmaps to assist with driving the adoption of products
Collaborate with teams around solutioning for clients
Ensure National Account Managers are trained on product offerings
Manage the performance and development of the sales and marketing team
Responsible for resource allocation


Qualifications & Experience


Degree in Marketing / Sales or equivalent
MBA advantageous
A minimum of 5 years’ experience in a similar industry (Telecommunication, ICT, Software) is mandatory including experience in Emerging Markets
Strong P&L management experience
Proven track record of success with customers along with strong pricing skills more

Key Performance Area

Data Centre Design Managemeant


Accountable for specific design elements of the data centre.
Responsible for professional team technical supervision and their deliverables for all data centre infrastructure projects
Accountable for design coordination between all trades


Data Centre Construction


Responsible for quality inspection of the... facility 
Responsible to list all defects and snags identified during construction and at project completion.    
Responsible for construction compliance to (approved) design  


Data Centre Commissioning and Testing


Responsible to set and communicate the Commissioning and Testing standards to all parties involved in a project. 
Witness and sign off all commissioning stages (from Level 1 to level 5)


Data Centre Technical handover to Operations


Prepare and coordinate all trainings for Operations team
Review, comment and sign off all Operations and maintenance manuals.


Team player / Communication


Responsible for the delivery of effective communications between the operations, the project team and professional design team
Responsible for in house sales technical support


Formal Qualifications Required


Mechanical Engineering  
Professionally registered


Job Related Experience Required


5 years' experience in Data Centre design & delivery
5 years' experience with M&E project design & delivery
Experience in an operational mission critical environment more

Role Responsibilities:


Cyber Security subject matter expert
Ensure that customer requirements are understood, detailed solutions are designed, and responses are prepared
Understand and apply Cyber Security industry best practices, as well as related methodologies and processes that are needed in support
Technical and nontechnical writeups aligned to the Cyber Security templates and... standards
Speak to or recommend solutions and services in line to customer requirements
Responsible to respond to RFI/RFB/RFP tender requirements
Recommend appropriate architecture standards and implementation of technical Cyber Security solutions
Present the value proposition of Liquid Cyber Security solutions and services to the customers in a consultative manner, including relevant presentations
Conduct technical and nontechnical consultations with customers
Facilitate demand creation workshops and assessments with customers
Provide Cyber Security training to Liquid Cyber Security SSS’s and Key Account Managers (KAM’s)
Stay in touch with the latest leading and evolving Cyber Security technology solutions and services
Ensure selfdevelopment and that relevant Sales and presales vendor certifications are up to date, also technical vendor certifications where so required.


Requirements

Qualifications:


Suitable degree in IT, Engineering, Security or related field and PostGraduate Essential
Must have Cyber Security vendor certifications / qualifications, both technical and presalesPreferred
Must have industryacknowledged information security or Cyber Security certifications such as CISSP, CISA, CISM, CRISC, SABSA, TOGAFEssential


Experience:

6-10 years experience in:


Evidence of presales activities and proposal writing, including tender responses-Essential
Demonstrable experience in architecting complex security projects/programmes-Essential
Demonstrate the ability to solve complex, multisystem problems-Essential
Extensive experience in architecting enterprise security solutions-Essential
Experience of working in a close Agile/Scrum team-Essential
Indepth knowledge of IT and/or Telecoms technology architecture domains and how security is applied for networks, endpoints, servers, databases, applications, Cloud, OT, IOT, etc-.Essential more

Role Requirements


Responsible for day-to-day cyber security operations management and cyber intelligence monitoring and threat analysis.
Manage threat hunting and security monitoring staff and activities.
Coordinates response, triage and escalation of security events affecting the company’s information assets and activities with the Incident Response team.
Oversee and assist with the... development of operational runbooks to improve the efficiency of cyber security team’s detection and response capabilities
Facilitate the creation of reports, dashboards, metrics for cyber security operations and presentation to senior management.
Co-ordination with stakeholders, build and maintain positive working relationships between various service towers of the business and customers.
Provide leadership and support during high severity security incidents and investigations.
Optimize the processes to respond to and investigate detected attacks.
Performs all aspects of employee development, working to ensure employee growth and retention.
Mentor and train new personnel.
Develops and maintains employee development plans.
Develop and assess KPI’s for each team member.
Responsible for ensuring spending is within budget allocation.ead the development and implementation of a SOC that monitors security events for anomalies and detects security incidents.
Guide the incident response and disaster recovery team in development, testing and maintenance of incident response plans.
Design, coordinate, and oversee monitoring capabilities to verify the security of systems, networks, databases, user behaviour, file integrity, and cloud environments, and manage the remediation of identified risks and vulnerabilities.
Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements
Act as the most senior incident escalation point for the team. This position will ensure steady state operations are optimally configured and running 24/7/365.
Utilize key performance indicators to track analyst workloads as well as the efficiency of detection signatures/rules and associated monitoring technologies.
Identify potential process improvement projects and serve as a change agent through IT.
Support the design and implementation of procedures and controls necessary to ensure and protect the safety and security of all information systems assets, including prevention of intentional or inadvertent access, modification, disclosure, or destruction.
Provide subject matter expertise and counsel to management regarding vendors, technologies, and special projects.
Support the preparation of appropriate reports and communicate status and results.


Qualifications & Education Requirements


Grade 12 with Maths & Science (Required)
BSc/ B Tech /Comps or equivalent IT Security Diploma
Additionally, one more certification in the following information security domains.
CISSP
GCIH
GSEC
CEH


Experience Required


Minimum of six (6) years of work experience and three (3) years of relevant management experience in a Security Operations Center [SOC].
Concise writing skills, excellent MS Word skills as well as other MS Office Applications.
Experience with securing various environments preferred.
Experience in working across security technologies.
Managed security services experience across complex architectures.
In depth understanding of the role of SIEM engineering tools and dashboards.
In depth understand of incident response, containment and management.
Prior experience to advise, plan, deploy, configure, manage or monitor large scale SIEM solutions. 
Ability to communicate effectively with all levels, influence, persuade and be credible internally and externally
Must work well under pressure and changing priorities
Have demonstrated ability to plan, prioritize, coordinate and manage multiple, and often conflicting, initiatives
Able to establish trust and build on-going client relationships
Ability to translate and clearly formulate technical issues in business terms
Good interpersonal skills
Analytical and Problem-solving skills
Possess a strong work ethic and sense of urgency
Team player
Self-starter
Outcomes driven yet risk aware more

Role Description


Deliver on Sales strategy (Target)
The Key Account Manager will be assigned customer accounts that sit in the Top 350 company accounts to manage. Robust account plans to achieve sales objectives will need to be delivered. Account plans should include the revenue potential for 1-3 years and the associated strategy to achieve this revenue. Implement commercial strategies and... then execute in line with company policies. Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets. Present Liquid Intelligent Technology’s services and offerings to assigned/new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met.
Proactively assess, clarify and validate customer requirements on an on-going basis. Implement a detailed sales strategy for all strategic accounts. Track and record sales activities on all accounts on SFDC.Internal All Employees. Collaborating very closely with teams from other departments within Liquid. Partner with internal cross functional teams to understand customer goals and key performance metrics Key Performance AREA 
Build and grow client Relationships to ensure excellent customer experience
Understand clients' business and generate new ideas to improve the customers’ business. Expanding the customer stakeholders beyond ICT to strategic business owners (CMO, CFO, COO, CEO) who own the budget and/or can influence the buying decision. Build trust, credibility, and client referrals. Maintain or improve account profitability by customizing solutions as per customer requirements .Oversee the execution of the complete sales process for all customers, including customer request handling, customer information gathering, finalization of product specification and selection and SLA negotiation and finalisation .
Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care. all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support. Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes. Resolve any issues and problems of Liquid customers and act as an interface between Liquid customer and the internal teams. Ensure that exceptional customer experience is achieved by timeously escalating interdepartmental problems.
Maintaining a clear forecast of opportunities and developing a sales pipeline to reach sales targets
Responsible for generating leads and developing a revenue pipeline for the account for the next 1-3 years. Accountability for executing a gap plan if the revenue pipeline does not meet the assigned budget set for each Senior Key Account Manager. Identify and establish relationships in new and existing geography and segments. Provide pre-sales and after-sales assistance in bid/tender processes.
Manage customer relationships with allocated and new clients. Deliver presentations and propose consultation-based solutions. Keep abreast of market changes and have a broad understanding of Information, Communication, Cloud and Technology Services. Utilize market dynamics, competitive pressure and best practices to formulate new strategic account value propositions.


Requirements


Related University degree/Formal Technology qualification: Essential
8 years sales experience: Essential
8 years' experience In Hospitality/Manufactauring/Logistics vertical experience: Essential
Business Acumen: Essential
Proficient in MS Office: Essential
In-depth knowledge of the ICT technology environment as regards Cloud, Cyber Security, Layer Two services, etc Essential
All Appointments are subject to the Labour Legislation in the respective country. more

Role Description

Deliver on Sales strategy (Target)


The Key Account Manager will be assigned customer accounts that sit in the Top 350 company accounts to manage. Robust account plans to achieve sales objectives will need to be delivered. Account plans should include the revenue potential for 1-3 years and the associated strategy to achieve this revenue. Implement commercial strategies... and then execute in line with company policies. Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets. Present Liquid Intelligent Technology’s services and offerings to assigned/new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met.
Proactively assess, clarify and validate customer requirements on an on-going basis. Implement a detailed sales strategy for all strategic accounts. Track and record sales activities on all accounts on SFDC.Internal All Employees. Collaborating very closely with teams from other departments within Liquid. Partner with internal cross functional teams to understand customer goals and key performance metrics Key Performance AREA 
Build and grow client Relationships to ensure excellent customer experience
Understand clients' business and generate new ideas to improve the customers’ business. Expanding the customer stakeholders beyond ICT to strategic business owners (CMO, CFO, COO, CEO) who own the budget and/or can influence the buying decision. Build trust, credibility, and client referrals. Maintain or improve account profitability by customizing solutions as per customer requirements .Oversee the execution of the complete sales process for all customers, including customer request handling, customer information gathering, finalization of product specification and selection and SLA negotiation and finalisation .
Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care. all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support. Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes. Resolve any issues and problems of Liquid customers and act as an interface between Liquid customer and the internal teams. Ensure that exceptional customer experience is achieved by timeously escalating interdepartmental problems.
Maintaining a clear forecast of opportunities and developing a sales pipeline to reach sales targets
Responsible for generating leads and developing a revenue pipeline for the account for the next 1-3 years. Accountability for executing a gap plan if the revenue pipeline does not meet the assigned budget set for each Senior Key Account Manager. Identify and establish relationships in new and existing geography and segments. Provide pre-sales and after-sales assistance in bid/tender processes.
Manage customer relationships with allocated and new clients. Deliver presentations and propose consultation-based solutions. Keep abreast of market changes and have a broad understanding of Information, Communication, Cloud and Technology Services. Utilize market dynamics, competitive pressure and best practices to formulate new strategic account value propositions.


Requirements


Related University degree/Formal Technology qualification: Essential
8 years sales experience: Essential
8 years' experience In Hospitality/Manufactauring/Logistics vertical experience: Essential
Business Acumen: Essential
Proficient in MS Office: Essential
In-depth knowledge of the ICT technology environment as regards Cloud, Cyber Security, Layer Two services, etc Essential more

Role Description


Maintenance and management of the Liquid SA fibre assets: All fibre routes in allocated maintenance area. Customer fibre maintenance (FSN and TFR fibre on the railway servitudes).24 Hour standby to manage after hour repair work as required on all fibre routes.
 Shift work to ensure 100% support over 24-hour day. Ensure repairs are carried out in the most economical way to... keep the integrity of the route's-ordination of planned work. Update all records on stock in the warehouse. Conduct monthly route patrols. Adhere to LTSA and Customer Health & Safety requirements. 
Complete Health & Safety audits together with Liquid Health & Safety departments to ensure compliance requirements. Accurate analysis and approval of all fibre test results. Complete work thoroughly, accurately and according to specifications. Record all activities accurately and maintain records to ensure validity and reliability.
Complete Root ause Analysis reports on completion of fibre repairs. Complete accurate break reports. Comply with all policies and processes. Advise & suggest on continuous improvements.


Requirements


Grade 12: Essential
Certificate or equivalent experience in metro fibre maintenance/operations: Essential
FOA (Fibre Optic Association) certification: Desirable
Knowledge and experience on fibre optic cable maintenance practises and standards
3 years' Experience in a Telecommunications environment, preferably in a metro fibre environment: Essential more

Role Purpose
To provide leadership to the Public-Sector Sales segment by directing the development of short and long-range objectives, strategy, policies, budgets and operating plans for the segment. The role is focused on Maintain and grow sales and revenue from existing and new clients and secure profit contribution by managing a division, establishing and accomplishing business objectives.... acquiring blue chip accounts, growing listed accounts, delivering targeted Contracted Revenue and margin growth. 
Role Description

Drive the strategic plan to advance the segments strategic goals and objectives and to promote revenue, profitability and growth. Plan, develop and implement strategies for generating resources and/or revenue for the company. Formulate and execute strategic policies. Review group policy matters and ensure they are carried out. Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions.
Evaluate performance of employees for compliance with established plies and objectives of the company and contributions in attaining objectives. Represent the company at legislative sessions, committee meetings and at formal functions. Promote the company to local, regional and national constituencies. Relationship building with stakeholders at a high level. High level of knowledge of clients’ business. Drive new business development.Responsible for achieving revenue and profit targets. Recommend future Capital Expenditure needs and requirements through business cases.
Develop sales strategy for the segment to achieve annual target. Constantly attempt to grow profit levels through innovative ideas, new business and client spend enhancement. Lead team (through Sales Managers) or directly to understand the Customer’s business and the associated strategies, plans, competitive position and trading methods in order to create a partnering concept to build solutions. Oversee day to day operations of specific sales segments. Provide strategic direction to the sales segment based on targets and market dynamics. Focus on short-term and long-term objectives. Provide inputs on investments based on customer growth plans, market trends, emerging growth markets and business needs.
Identifies and pursues large strategic solution sales opportunities and leads. Directs strategic account planning and leadership in all prospective targeted accounts within Blue Chip account list. Ensures account plans are presented in accordance with the Big Deal process. Analyses statistical data related to prospective client’s businesses and industries to identify market trends for products and services to assist with growing and winning new business.
Formulates strategies to market for nominated accounts in conjunction with the propositions and industry vertical. Drives accelerated revenue growth by identifying potential markets for new and existing products and services in acquisition accounts. Delivers the necessary input to bid centre to ensure on-time delivery of high-quality bid proposals for prospects.
Develops partnerships on account strategies. Develops an acquisition relationship plan for accounts. Accountable for CRM input and strategic account and deep dives. Drive innovation programmes and customer events. Direct virtual teams during sales process, including unsolicited proposals and business case proposals to clients. Facilitate account relationships at CXO level. Assist KAM’s in transforming the value proposition to include digital solution selling.                 
Evaluates performance, risks in nominated accounts and revises plans where appropriate. Establishes appropriate relationships with Liquid customers and leverages those relationships to win new business. Secure, manage and deepen the Liquid customer relationship with the long-term focus of expanding the overall product suite and the introduction of specific propositions as well as introduction of new products over an agreed time span.Ensure cross divisional functions work collaboratively within Liquid Telecom to drive the sales agenda and ensure alignment with overall customer strategy. Pre and post sales fulfilment in areas to ensure seamless introduction of new products, services and propositions to Blue Chip accounts.
With the support of the Bid Office, actively participates in the development of high quality, strategic proposals which incorporate key solutions.Provides an executive summary that is customer specific, to be incorporated into the proposal. Responsible for the follow-up presentation associated with a proposal submission. Oversees, reviews, approves and provides “C” level sponsorship for proposal undertaken by bid team.  
Introduce, vet, lobby for service providers to be used in preparing holistic proposals for clients for us to compete successfully. Ability to contribute and provide business cases to “C” Blue Chip accounts prior to RFP releases to avoid the lengthy RFP process and increase the win ratio.

Requirements

Undergraduate technical / professional degree: Essential
MBA or appropriate Post Graduate degree: Desirable
8 Years proven track record of target driven sales achievement in experience in ICT sector essential:Essential 
5-8 years complex and Solution Sales experience (Digital is an advantage): Essential 
All Appointments are subject to the Labour Legislation in the respective country. more

Role Purpose
As a Google Cloud Platform (GCP) Principal Cloud Solution Architect, the incumbent’s role is to advise our client companies on their cloud computing strategy, including cloud adoption plans, cloud application design, and cloud management and monitoring.
The incumbent will oversee the architecture and deployment in cloud environments and deliver hands-on, business-oriented strategic... and technical consulting to our clients for cloud infrastructure, automation solutions, and solution architecture. In addition to the responsibilities of a Cloud Solution Architect, as a Google Principal Cloud Solution Architect, the incumbent will lead the presales and consulting practice and have the following primary responsibilities related to Google Cloud.
Role Description
Architecture

Customer satisfaction through feedback from clients on their level of satisfaction with the architects work in helping them achieve cloud objectives.
Cloud adoption rate: Measured through the number of new cloud solutions or won opportunities by C2 in a given period.
Solution design quality measured by number and quality of design documents produced for solutions measured against set quality standards.
Feedback, Solution, Design and Proposal delivery time measured by the time it takes for incumbent to deliver required artifacts.
Provide periodic inputs for process reviews and improvements across C2, networks and cross functional teams.
Evaluates cloud architecture performance utilization, using vendor and other tools to make recommendation where applicable.
Proposals and solution that achieve cost savings, optimisation and improvements in managing cloud expenses.
Delivering solution designs for customer solutions based on best practices including migrations, cloud networking and new set-ups.

Cloud Infrastructure & partner engagement

Reviewed, analysed, and created prototype for Cloud services as proof of concepts (POCs) for GCP and other solutions withing the C2 portfolio.
Proposals that contain capacity and architecture plan to create cloud environment to host migrated IaaS VMs and PaaS role instances for refactored applications and databases.
Implement a structured design process for creating a hybrid or public cloud architecture.
Proposals and solution that achieve cost savings, optimisation and improvements in managing cloud expenses.
Design frameworks for Cloud platform Implementation, Testing and Acceptance.
Work with third parties and partners to propose and recommend cloud solutions for custom requirements or outsourced skill sets.
Non-standard/complex solutions - Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering.
Training for sales, architects, customer employees and product teams. Assist with technology selection and vendor selection for product management/ideation.                           

Technical

Proficiency in Cloud computing technologies and related industry trends.
Participation in training, certifications, and industry events.
Leading the architects to iterate through design steps and tasks to identify dependencies and resolving design conflicts where a design decision made.
Repeating the process until all considerations are incorporated into the final architecture design.
Leading and mentoring junior team members.
Working collaboratively with cross-functional teams to deliver successful Cloud Solutions.

Requirements

Degree in IT or Engineering related field and post-Graduate:Essential
Google cloud Professional Architects & Google Associate Cloud Engineer:Essential
Other Industry certifications:Preferred
 Supporting / Managing cloud-based infrastructure.
5-10 years demonstrable experience in architecting large-scale cloud migration projects.
Supporting / Managing cloud-based infrastructure
Demonstrable experience in architecting large-scale cloud migration projects
Demonstrate the ability to solve complex, multi- system problems
Extensive experience in architecting enterprise public cloud solutions
Experience of working in a project team using an identified project management methodology
In-depth knowledge of various IT and or Telecoms technology architecture domains and convergence.
All Appointments are subject to the Labour Legislation in the respective country. more

Description

The Cloud Projects Manager has the overall responsibility of designing and executing a cloud migration strategy solution with our customers, service delivery teams, and third-party partners. 
The Cloud Projects Manager works closely with Cloud Solution Architects, Cloud Operations Engineers and Cloud Delivery Engineers, along with external IT consultants and service providers to... ensure the delivery of Cloud projects. Understand the adoption challenges in migrating on premise infrastructure and application portfolios and will be able to bridge the gaps during the migration strategy design process.

Project Delivery

Manage the assurance of Cloud project delivery through / by: -
Ensuring effective communication at all stages of a project
Maintaining a well document project delivery process with clear reporting requirements
Complying with all additional delivery process and change management requirements for successful project delivery
Provide yearly inputs for process reviews
Produce reports to measure project delivery performance during and after completion of all projects
Evaluating our delivery methods and implementing industry best practices adopted to ensure the highest level of customer satisfaction
Oversee the deployment customer solutions based on best practices including migrations, cloud networking and new set-ups

Customer & Vendor Management

Maintain accurate customer records, project documentation and technical documentation for each project
Conduct regular customer feedback surveys and report on improvements required for all Cloud services
Maintain a clear overview of all projects, their revenue and cost and performance to milestones, along with resource consumption 
Maintain accurate third-party vendor documentation, including quotations, proposals, diagrams, certifications, and proof of execution
Monitor all vendor service delivery and define reporting, escalation and remediation processes
Maintain records for internal and external resources available for Cloud Project Delivery including internal staff, and external service providers

Internal Engagement

Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering
Training for sales, architects, customer employees and product teams
Assist with technology selection and vendor selection for product management

Technical

Leading the solutions architects and Cloud engineering teams to iterate through design and deployment tasks to identify dependencies and resolving design conflicts to ensure project success
Maintaining an up-to-date skillset that translates into secure, cost-effective project delivery aligned to industry best practices

Requirements
Qualifications 

Degree in IT, Project Management or Business-related field and Post-Graduate Essential
Project Management Professional (PMP) or PRINCE2 Project Management Essential
Microsoft Azure Fundamentals Essential
Microsoft 365 Fundamentals Preferred
Additional Microsoft or AWS Cloud-related certifications
Industry certification e.g. ITIL, Cisco (CCNP, CCDP, and above), CECP(MEF) or similar Preferred

Experience

Demonstrable experience delivering complex projects, ideally in an IT or managed service provider setting
Experience in business processes and outsourced services
Demonstrate the ability to lead complex teams, managing internal and external resources
Experience working in a close Agile / Scrum team an advantage
4 years' in-depth knowledge of various IT or Telecoms technology architecture domains and convergence

Knowledge Areas

In-depth understanding of IT services, IT service delivery and IT project management 
An in depth understanding of Public/Private/Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting/delivery models 
Experience in evaluating existing digital strategies 
Experience in conducting operations analysis, TCO analysis, security considerations as part of a wider Cloud Adoption Framework 
Knowledge of converged solutions design and development, as it relates to Cloud services and unified communications 
Cross Domain Technology Architecture knowledge coupled with implementation experience 

Skills/Competencies

PMP or Prince2 Project Management certification
Microsoft Azure Fundamentals or similar certification advantageous
Good understanding of technology, products and services offered by LIT and in the telecommunications industry
Industry knowledge of Data Centre trends, Software Defined Data Centres, Hyper Convergence, Cloud Technologies (Public, Private and Hybrid) more

Role Purpose
To Manage the overall Customer Service Delivery, Project Delivery to ensure that Liquid Intelligent Technologies has the required capability to deliver customer Network products and services to achieve the short, medium- and long-term Revenue Objectives.Develop and lead ecosystem for robust and faster delivery. The Role includes performing reporting function for service delivery,... Templates, standards and process.
Role Description
Service Delivery execution and planning

Review, design and Implement Service Delivery Strategy as directed by CTO in line with company’s strategy.
Provide Service Delivery inputs for the order to cash processes including standardised stage gate processes to enable successful delivery of customer requirements.
Develop the internal business processes for the service delivery team with focus on delivery time and continuous quality improvement.
Manage the internal stakeholder relationships with pre-sales, commercial and operations departments to align delivery targets with business.
Prepare and report on service delivery key performance indicators to the business ensuring common baseline for delivery status.

Project Management

Develop and implement best practise and standardised project management framework for delivery of projects.
Develop the internal business processes for the project management team to manage project budget and revenue recognition targets in line with approved project business plan.
Implement appropriate project cost management processes for managing and reporting in line with company requirements.
Implement appropriate project management tooling to ensure visibility, reporting and common understanding of project delivery status including cost, quality and time.
Ensure project management processes and procedures are aligned to industry best practise and standards.
Manage internal and external stakeholder relationships with pre-sales, commercial, finance and customers to align delivery targets with agreed commitments.
Manage variations to project scope with pre-sales, commercial BU, finance and customers, implementing appropriate contract amendments, variations and tracking mechanisms to ensure alignment across the value chain.

Service delivery process management

Ensure service delivery processes and procedures are adapted and ready for new product delivery requirements.
Adapt and align service delivery processes and procedures to ensure new product delivery requirements are integrated and tested prior to new product introduction
Work with product development to agree end-to-end customer journey for product and service delivery.
Identify and implement automation across the service delivery value chain wherever possible with focus on improved delivery times and quality.
Align with engineering and operations department on continuous quality improvement in the delivery process to improve customer experience and future operational support.

Network Deployment

Manage quality and performance of 3rd party contractors responsible for any aspect of the delivery process.Align quality, health and safety requirements with internal standards and continuous monitoring and reporting.
Manage end-to-end contracting process with 3rd party contractors in-line with agreed procurement and financial management processes and requirements.
Ensure new network infrastructure as-built documentation is aligned with Planning & Engineering department to maintain correct and accurate network inventory.

Human Capital Management

Ensure that all human resources are appropriately managed in terms of performance and development including performance management and career development initiatives.
Management of relationships between line of business and the various business partners to deliver superior service.Lead interactions with internal and external auditors to deliver on favourable outcomes
Manage staff to achieve the overall departmental objectives.
Mentoring (including training thereof) of all direct reports in line with their performance management objectives
Manage costs associated with staff such as overtime, allowances, leave and training, to ensure they meet requirements set out in policy as well as those directed to meet organizational objectives.
Prepare and implement required quality management processes and procedures to ensure delivered network is in line with company standards and where required, any specific customer requirements.

Requirements

Bachelor’s Degree in Engineering/ B, Tech/ Technologist/NQF Level 6 or 7:Essential
Diploma / Certificate in Project Management:Essential
Project Management – Prince 2, PMBOK, PMP or Agile:Desirable
10 years plus Experience in similar or related environment, 5 of which should be in a Senior Management position:Essential
5-10 Years Knowledge of Project Management Methodology:Essential
All Appointments are subject to the Labour Legislation in the respective country. more