OVERVIEW


Develop relevant content topics to reach the company's target customers.
Create, curate, and manage all published content (images, video, written and audio/podcast). Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.


KEY DUTIES


Deliberate planning, strategy and goal setting
Development of brand awareness and online... reputation
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Create a regular publishing schedule and promote content through social advertising.
Conduct online advocacy and open a stream for cross-promotions.
Oversee design (ie: Social media graphics for Facebook cover, profile pic, thumbnails, landing pages, Twitter profile, Blog, etc.)
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Create and manage an online review funnel for building online reviews and reputation.


KNOWLEDGE/EXPERIENCE


Possesses knowledge and experience in the tenets of traditional marketing. Marketing degree is welcomed but not required with relevant work experience.
Demonstrates creativity and documented immersion in social media. (Give links to profiles as examples).
Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
Maintains excellent writing and language skills.
Maintains a working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”


SKILLS


Web Analytics & Reporting
ROI Analysis
Copywriting


QUALIFICATIONS:


BS/MS degree in marketing or a related field. more

Job Duties/ Responsibilities/ Accountabilities:


Coordinate, drive, manage and monitor the activities of various operational units in the warehouse (inbound, inventory, order processing, returns & outbound).
Plan scalable activities which guide against loss/damage/theft of stock at every given time by conducting periodic and cycle counts.
Manage the accountability of stock & orders at... every level, through accurate inbounding and put-away process.
Develop and implement warehouse policies to ensure seamless operations and constant improvement in operations deliverables
Develop and implement warehouse operations system improvements by analyzing and managing process work flow, space requirements, and equipment layout.
Manage and drive cross-functional correspondence between the warehouse and other departments of the Konga business
Drive and accomplish warehouse operations human resource objectives by recruiting, communicating job expectations, appraising, and reviewing job contributions.
Drive and manage warehouse changes for quick adoption of new processes and technologies by sharing knowledge and guidance through constant training on WMS


PERFORMANCE INDICATORS

Key Performance Indicators/ Performance Goals:


% warehouse recorded damage/loss against total loss of the business
% of cancellation exceptions through efficient order to ship processing throughput
% of monthly shipped to delivered within SLA at end of the month
% of recorded process exceptions during order processing
% of improved monthly stock variances


Key Deliverables:


Warehouse daily throughput
Stock & order accuracy
Stock/order process efficiency and productivity
Staff performance and competence evaluation


KNOWLEDGE/EXPERIENCE


Ability to manage a team
Good listening skills
Written communication
Accurate Information
Good Communication skills
Good problem-solving skills
Knowledge of Microsoft Office
Customer Service
Ability to multi-task
Accurate documentation more

OVERVIEW: 

Manage cash handling processes, ensure accurate transaction recording, and maintain the security of financial assets. The Cash Officer will oversee daily cash operations, ensure compliance with financial policies, and provide excellent customer service while handling transactions. The ideal candidate will have a strong understanding of cash management procedures and a keen eye for... detail.


Oversee daily cash transactions, including deposits, withdrawals, and payments, ensuring accuracy and efficiency.
Maintain accurate records of all cash operations, balancing daily cash reports, and addressing discrepancies.
Ensure compliance with company policies, financial regulations, and security protocols.
Manage cash flow to ensure sufficient availability of funds and timely deposits to bank accounts.
Handle currency exchanges, maintain an accurate balance of foreign currencies, and ensure compliance with exchange rate policies.
Conduct regular audits and reconciliations of cash holdings, ensuring accuracy and accountability.
Investigate and resolve cash discrepancies or errors in a timely manner.
Liaise with other departments, such as finance and customer service, to ensure smooth cash-related operations.
Provide excellent customer service while handling financial transactions, resolving customer inquiries, and maintaining confidentiality.


KNOWLEDGE (include technical knowledge):


Proven experience in cash handling, banking, or financial services.
Strong numerical skills and attention to detail.
Excellent organizational and problem-solving abilities.
Familiarity with cash management systems and financial regulations.
Strong communication and interpersonal skills.
Commitment to maintaining high levels of accuracy and integrity in financial transactions.


QUALIFICATIONS:

Essential


A relevant academic certification preferably in a financial background, at least an OND degree
Prefereably 1 year relevant experience. more

JOB SUMMARY


The Regional Manager for the Logistics Department will oversee and manage logistics operations across a designated region to ensure efficiency, cost-effectiveness, and alignment with organizational goals. The role includes supervising teams, optimizing supply chain activities, managing budgets, and driving performance to achieve exceptional customer satisfaction.


KEY... DUTIES

Strategic Leadership


Develop and implement logistics strategies to achieve operational excellence within the assigned region.
Identify opportunities for process improvements and cost savings.
Align regional logistics objectives with the overall organizational goals.


Operational Oversight


Monitor daily logistics activities, including warehousing, transportation, and inventory management.
Ensure compliance with regulatory requirements, safety standards, and company policies.
Optimize route planning, delivery schedules, and freight costs to meet KPIs.


Team Management


Lead, mentor, and motivate logistics teams across the region.
Conduct performance evaluations and provide coaching to ensure individual and team success.
Manage staff to build a high-performing logistics team.


Financial Management


Prepare and manage the regional logistics budget.
Monitor and analyze financial performance, ensuring alignment with budgetary goals.
Develop cost-control measures and track expenses to maximize profitability.


Stakeholder Coordination


Collaborate with suppliers, vendors, and partners to ensure seamless operations.
Work closely with other departments (e.g., sales, customer service) to align logistics support with business needs.
Address and resolve escalated customer issues promptly and effectively.


Reporting and Analysis


Generate and review reports on key performance metrics such as delivery efficiency, inventory accuracy, and customer satisfaction.
Utilize data to make informed decisions and recommend improvements.


KNOWLEDGE (include technical knowledge)


Proven ability to manage multi-site operations and large teams.
Strong analytical, organizational, and problem-solving skills.
Excellent interpersonal and communication skills.
Proficiency in logistics management systems (e.g., SAP, WMS) and MS Office Suite.
Knowledge of regional logistics regulations and industry trends.


QUALIFICATIONS


Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. A Master’s degree is a plus.
5+ years of progressive experience in logistics, supply chain, or operations management, with at least 2 years in a leadership role. more

Key Duties

Ensure proper, logical display and placement of products on the website, making it easy for the customer to discover and desire.
Develop and maintain merchandised product and content on main pages, category pages, and promotional pages, brand pages, landing pages and banner creatives, by identifying best-priced and top sellers.
Liaise with category managers and merchant engagement... team to decide products on promotional campaigns in a bid to achieve desired sales.
Development and execution of the online campaign calendar for the business.
Lead quality assurance of all executions, ensuring all experiences and products land correctly across various platforms, browsers and devices.
Work with internal cross-functional teams to ensure integration and consistency throughout all channels.
Monitor the market & fully understand trends, gaps and opportunities in order to optimize listings, increase traffic and improve conversion.

Qualifications

Essential

University Degree.
3+ years’ experience in search engine optimization and cataloguing.

Knowledge / Experience (include technical knowledge):

What specific knowledge / experience / qualifications are required for this role:

Good listening and communication skills.
Ability to work alone and in a team.
Ability to manage priorities and adapt accordingly.
Good problem solving skills
Knowledge of Microsoft Office Packages.
Familiarity with Algolia, Magneto and SEO products
Ability to multi-task.
Attention to details. more

Purpose of the Job

The Billing Support Officer deals with customers complaints via telephone and emails.
They are required to handle a variety of functions, including end to end resolution of Billing issues.
Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

Key Activities

Ensure Customer satisfaction at... every contact via Phone on all Billing issues/Enquiries
Ensure Customer satisfaction
Excellent Listening, questioning and communication skills
Adhere to the telephone etiquette Billing Support Supervisor Billing Support Officer
Informs customers by explaining procedures; answering questions; providing information and feedback
Ensure prompt response to in-bound calls
Must be clear, direct and not vague in their communication with customers
Manage large amounts of inbound and/or outbound calls in a timely manner
Meet personal/team qualitative and quantitative call targets.
Customer Engagement
Follow communication scripts when handling different Billing topics
Identify customer’ needs, clarify information and provide solutions and/or alternatives
OTRS Tickets
Ensure prompt and accurate response to tickets
Customer Retention Rate
Provide excellent customer service in such a way that we can retain the customers
Must be the voice of the Customer
Maintain a high completed Call rate
Ensure that the Call abandonment rate is very less than 10%
Maintain a call completion rate of 90%
Ensure that in-bound calls are picked before the third ring
Escalations
Must promptly escalate issues that they cannot handle to their supervisor
Must avoid keeping the customer waiting on a call
Identify and escalate priority issues observed.

Educational Qualifications & Experience

Candidates should possess an HND / B.Sc in any discipline
Minimum of 6 months experience in a contact center more

Purpose of the Job

The Corporate Sales Trainee Associate is responsible for managing assigned business portfolio, including prospective accounts within the territory/region.
He is responsible for revenue protection, secures new revenue within existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory/region portfolio.
Aside from... revenue drive, he is meant to ensure an excellent client experience / service delivery satisfaction at all times.

Expected Key Results

Achieve set revenue growth.
Agreed revenue targets are met within defined timeframes; structured plan created and followed through to achievement of targets.
Manages and oversees the different account within territory/region portfolio
Drive self to achieve set cold call targets 100% completion of signed SLA’s and JCC’s.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
All clients are transitioned smoothly to the relevant account team
Deliver excellent customer relationships
Ensure all customers complaint are logged with support and are quickly resolved, work with support to deliver on our SLA’s
Ensure that new business with existing customers are quickly provisioned within agreed timeframe.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Engage in good teamwork, by sharing successes and failures, helping others to learn best practices.
Strengthen working relationship with the team by encouraging collaboration.
Increased understanding of clients and their requirements and what makes our service valuable
Ensures compliance with values, policies and standards, and ensures compliance will all local statutory requirements.
Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.

Educational Qualifications & Functional Skills

Candidates should possess a B.Sc Degree in Engineering / Computer Science / Marketing / Sales / related disciplines
Must have 0-2 years Post NYSC industry experience
Good Microsoft office suite competence, CRM competence
Intellectual, analytic & creative ability to learn quickly and propose innovative solutions
Strong communicators who work well within a team
Excellent communication, interpersonal, problem solving & multi-tasking skills

Other Requirements:

Customer Focused
Action oriented
Result Driven
Cultivate Innovation
Resilience
Self-Development
Ensures Accountability
Driven high achievers
Aligns with Vision & Purpose more

Purpose of the Job

The Team Lead, Projects will be responsible for coordinating award-to-deployment activities for projects, in line with standard deployment process and project management principles.
The TL will also manage customers/stakeholders expectation by proactively notifying them about project issues and their overall impact on schedule & expected delivery dates.
The role will... involve routine visits/spot checks at project sites to ensure on-site challenges are resolved in a timely manner, while meeting scope, quality and project delivery dates.

Key Activities

Effective Project Deployment Coordination
Assign projects to project supervisors, within 4hrs of award, taking note of supervisors work load, excellent knowledge of project area & experience. Head, Deployment Team Lead, Projects Project Supervisors
Ensure project design pack is reviewed, its objective + assumptions clearly understood by both project supervisor & contractor in order to avert scope creeps, delivery delays/failure & revenue loss.
Ensure project work plan and notification letters are ready within 48hrs of project award.
Ensure project supervisor + Contractor holds project kick-off meeting with Estate/Facility management within 72hrs of award. And work plan/ notification letters shared with EM/FM and/or High Street residents thereafter.
Drive the use of work collaboration tools e.g. whatsapp chats, emails, live sheets, CUG calls, data sheets, e.t.c to effectively drive project activities.
Ensure contractor submits invoice to finance within 48hrs of award. Initiate and track payment requests.
Ensure quick approval of store requests, variation requests and community fee payments.
Accurate & Consistent Reporting of Project Status
Share daily project activity outcomes with project stakeholders via the project live sheet and/or emails.
Share weekly project status summary report to stakeholders, showing results, challenges, reason for missed delivery dates and realistic revised dates.
Generate performance data showing accurate measure of TATs (Turnaround Times) of:

Award-to-PO issuance
Payment request-to-fulfillment
Access issue escalation-to-resolution
Purchase request-tofulfillment
variation request-to-approval, e.t.c.


Submit monthly performance data showing project score cards in sheets & graphs.
Use operational data to preempt project delays and fix process/activity bottlenecks.
Proactive Control of Project Risk & Issues.
Keep a list of anticipated project risks (risk register) and execute deliberate actions to avert them.
Keep a live sheet of project material list, their availability in store and consumption rate. Use this data to trigger advance-warning of material stock-out, way ahead of reorder cycle.
Keep a list of cabinet resource issues that may delay the integration of new MST/P2P circuitsto the network, right from the project award. Share list with maintenance unit and drive action until timely resolution.
Quickly escalate variation request and track until approval.
Routinely visit project sites to enforce work method, work rate, quality, & scope.
Actively engage Estate/Facility management to avert project complaints/escalations.
Quality Assurance and Scope Control
Ensure that project supervisor and contractor have an excellent understanding of project objectives, assumptions and risks.
Ensure work plan contains details about work method, quality & scope compliance.
Validate, approve & qualify variation request.
Ensure variation does not exceed cost limits.
Ensure pre-installation site reviews are done for each project.
Ensure physical measurements are done on site before signing out of cables and MSTs to avert variation.
Ensure milestones checks/tests are done and reported upon completion of duct works & hand-hole/Pole works, respectively.
Ensure hand-over tests and reports are done & passed upon project completion.
Documentation, Test and Completion Reports Compliance
Ensure all network element is properly tagged/labeled on-site. Labels must align with SRS, design & as-built drawings.
Verify, store & share all acceptance test documents within 48hrs of project completion (e.g splice report sheet, OTDR trace, as-built drawing, and milestone/hand-over test reports).
Ensure all completion reports are processed & stored within 5 days of project completion (e.g. JCCs, audit reports, e.t.c.)
Ensure uniformity of MST numbering on design drawing, splice reports and as-built drawings.
Ensure final payment request is made and track it to fulfillment.
Continually leverage on business processes, data analytics and automation to drive project coordination & data/report gathering.

Educational Qualifications & Functional Skills: Academic

Candidates should possess a Degree or HND in Telecoms, Engineering or Applied Sciences.
Project Management Certification required. Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.

Work Experience:

At least 4 years working in the telecommunications industry, with experience in fiber network deployment
FTTH and P2P fiber maintenance experience i.e. ability to splice and terminate fiber using splice machines, test, analyze & resolve fiber link issues using OTDR, Light Source/Power Meters (LSPM) & VFL, properly identify fiber cores by colour & codes.
Good experience working in organizations with integrated OSS/BSS applications.

Functional Skills:

Proven track record of leading field teams to successfully deliver fibre projects (FTTH/P2P) in Estates/MTU, within city high streets and on major highways.
Sound knowledge of telecom industry best practices, norms, technical requirements & documentation for fiber projects (FTTH & P2P).
An inherent culture of network documentation (as-build drawing, OTDR test, splice report sheets, e.t.c.)
Familiar with HSE standards and practices, including Job Hazard Analysis (JHA) skills.
Excellent quality assurance & cost management skills.
Proficient use of design soft wares e.g. AutoCAD, Visio, GIS tools e.t.c.
Proficient use of data analytics software, e.g. Excel, Word, Google live sheets.
Excellent communication skills (written & oral).
Ability to solve complex problems in record time using honed analytical skills.
Capacity to provide adequate leadership to project supervisors & contractor teams.
Have a result-focused team with bias for meeting project delivery targets, over and above a fixation on activities.
Have a strong culture of effective planning with end-to-end view/understanding of project objectives, assumptions and risks.
Tech & automation savvy.
Have a strong bias for innovation & systems-thinking.
Display customer centricity in response to requests, project delivery speed, team and stakeholder engagement.

Other Requirements:

Bias for Action
Result Oriented
Customer Focus
Tech savvy
Highly innovative
Ability to optimize work processes
Resilience
Self development
Nimble Learning more

Role Summary

The Ecommerce Manager will be primarily responsible for overseeing and managing the eCommerce department of a company with a significant online presence.
They will handle decision-making for the website, social media accounts, and online advertising.
They will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest... of the Ecommerce division.

Key Responsibilities

Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.
Communicating product developments to prospective clients and old customers
Overseeing the development of marketing literature and advertising
Develop and manage independent sales distributors all over Nigeria
Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc) to expand our reach with the account.
Own brand integrity online, monitoring and enforcing policies across retailers
Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
Develop and implement an E-commerce strategy to improve website performance
Work with developers to improve website speed
Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts
Present the company and its products at an online and in-person meeting
Managing account and vendor relationship on a day to day activity.
Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
Build and analyze reports to help decision making.
Liaising with various internal teams to drive process improvement and operational excellence.

Qualifications

Bachelor's or Master's Degree in Business, Engineering, Operations, Marketing Management, Business, Information Systems, or related field with 5-7 years experience.
Similar experience with an eCommerce business in Nigeria
Extensive experience with practices and techniques related to web merchandising or online retailing.
Operational knowledge of techniques required for market research and analysis.
Sound knowledge of website management and eCommerce usability.
Proficient with Microsoft Office Applications, MS Access and others.
Expert written and verbal communication
A strong grasp of modern technology and social media is essential
An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
Ability to change strategies and rethink conventional wisdom at any time.
A high level of professionalism
Have hands-on experience with eCommerce site and operations.
Entrepreneurial, optimistic and can work independently with minimal supervision.
Passionate about owing solutions and solving issues in an ambiguous environment.
Enjoy creating simple process for complex problems.
Experience in retail or Account and Vendor Management.
Track records of delivery results in a highly ambiguous environment.

Expected Values

Entrepreneurial spirit
Customer obsession
Great team ethic
Honesty and Integrity
Organized
Result- Oriented
Communication skill
Multitask more

Role Summary

The occupant of this role should have the capacity to drive the end-to-end human resources functions which includebutnot limited to recruitment,compensation and benefits,employee engagement, performance management system (PMS), and trainingfor the entire staff of the business.
The job holder shall work hand-in-hand with the head of People Engagement to carry out annual and other... periodic performance management-related activities like KPI contemplation, creation of performance agreement forms, monitoring, appraisal, reporting etc.

Expected Key Results 

Monitor performance
Hiring and identifying candidates for roles requiring specific skills
Measure performance against company’s defined competences.
Reporting
Compensation and Benefit
Software Management
Knowledge transfer
Workforce Development
Productivity Measurement.

Professional Skills & Qualifications Required

Minimum of a Bachelor's Degree in Human Resources, Social Science, and other related field.
Best practices relating to employee performance management
Sound knowledge of employment laws, regulations, and statutes.
Experience and knowledge in Data Analytics and KPI development
Excellent presentation skills
Fair knowledge of the workings of balanced scorecard model
Proficiency level in the usage of Microsoft Office Suites eg, Excel, PowerPoint & Word
Knowledge of human resources management principles, practices, and procedures.
Knowledge of principles and practices of workforce planning, succession planning and strategic planning.
Effectively communicating, both orally and written.
Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
Ability to develop and use of work simplification methods and statistical procedures including software.

Work Experience:

Minimum of 3 years’ experience in a similar role.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning.

Why work with Konga?

A unique opportunity to work in a fast paced, structured and technologically driven environment
The opportunity to become part of a highly professional and dynamic team growing the ecommerce space in Nigeria
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast-growing businesses. more