Role Summary

The Ecommerce Manager will be primarily responsible for overseeing and managing the eCommerce department of a company with a significant online presence.
They will handle decision-making for the website, social media accounts, and online advertising.
They will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest of the Ecommerce division.

Key Responsibilities

Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.
Communicating product developments to prospective clients and old customers
Overseeing the development of marketing literature and advertising
Develop and manage independent sales distributors all over Nigeria
Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc) to expand our reach with the account.
Own brand integrity online, monitoring and enforcing policies across retailers
Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
Develop and implement an E-commerce strategy to improve website performance
Work with developers to improve website speed
Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts
Present the company and its products at an online and in-person meeting
Managing account and vendor relationship on a day to day activity.
Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
Build and analyze reports to help decision making.
Liaising with various internal teams to drive process improvement and operational excellence.

Qualifications

Bachelor's or Master's Degree in Business, Engineering, Operations, Marketing Management, Business, Information Systems, or related field with 5-7 years experience.
Similar experience with an eCommerce business in Nigeria
Extensive experience with practices and techniques related to web merchandising or online retailing.
Operational knowledge of techniques required for market research and analysis.
Sound knowledge of website management and eCommerce usability.
Proficient with Microsoft Office Applications, MS Access and others.
Expert written and verbal communication
A strong grasp of modern technology and social media is essential
An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
Ability to change strategies and rethink conventional wisdom at any time.
A high level of professionalism
Have hands-on experience with eCommerce site and operations.
Entrepreneurial, optimistic and can work independently with minimal supervision.
Passionate about owing solutions and solving issues in an ambiguous environment.
Enjoy creating simple process for complex problems.
Experience in retail or Account and Vendor Management.
Track records of delivery results in a highly ambiguous environment.

Expected Values

Entrepreneurial spirit
Customer obsession
Great team ethic
Honesty and Integrity
Organized
Result- Oriented
Communication skill
Multitask