Role Purpose


To support the design, development, and maintenance of pension systems specifically used by internal teams within the organization. The role ensures these systems are effective, reliable, and integrated seamlessly with business processes to enhance operational efficiency. The role holder will collaborate with cross-functional teams to deliver user-centric system enhancements,... maintain compliance with ICT standards, and support Jubilee Life’s broader digital transformation objectives. for internal users, ensuring efficiency, integration with business processes, and compliance with ICT standards.


Main Responsibilities

Strategy


Support digital transformation efforts by aligning pension systems with business growth objectives.
Participate in strategic projects by advising on system architecture and solution design.
Identify emerging technology trends that can enhance pensions servicing and reporting.
Enable innovation in internal user experience and pension system workflows.


Operational


Develop, test, and deploy functionalities using Oracle SQL, PL/SQL, and APEX.
Maintain core system operations, ensuring reliability and scalability of pension systems.
Execute and monitor interfaces and data flows including C2B and B2C portals.
Perform root cause analysis of issues and provide prompt resolutions.
Support business teams in system usage, report generation, and data queries.
Prepare system manuals and conduct internal system training sessions


Corporate Governance


Ensure system development practices adhere to internal ICT policies and external regulatory frameworks (e.g., data privacy).
Maintain proper documentation of system changes, releases, and incidents.
Liaise with Risk and Compliance to conduct regular audits and vulnerability assessments.
Manage vendor interactions ensuring SLAs are met and compliance enforced.
Contribute to risk identification and mitigation plans within technology initiatives.


Culture and people


Foster a culture of continuous improvement, collaboration, and knowledge sharing.
Mentor junior analysts or interns on systems usage and development practices.
Uphold Jubilee’s values of customer centricity, integrity, and innovation in daily interactions.
Participate in internal workshops or learning sessions to upskill and support others.
Demonstrate ownership and accountability for system performance.


Key Competencies


Analytical Thinking and Problem-Solving. Ability to break down complex problems into manageable components, analyze root causes, and implement effective solutions with a long-term perspective.
Stakeholder Engagement and Communication. Strong communication skills to clearly translate technical issues to business users and vice versa, while maintaining good relationships with both internal and external stakeholders.
Attention to Detail and Accuracy. Keen eye for identifying and resolving errors, ensuring data accuracy and system outputs are consistently reliable.
Innovation and Adaptability: Proactive in identifying opportunities for innovation and comfortable adapting to evolving technologies, business environments, and system requirements.
Result Orientation. Focused on achieving outcomes and meeting deadlines, even under pressure, with a commitment to delivering high-quality solutions that meet business expectations.
Teamwork and Collaboration. Ability to work effectively with multidisciplinary teams, foster team spirit, and contribute positively to group problem-solving and project delivery.


Academic Background & Relevant Qualifications


Bachelor’s degree in computer science, Information Systems, or other related technical degree
OCA – Oracle Certified Associate in PL/SQL
APEX Version 19 and specific experience with insurance industries.
Reporting Technologies e.g., Oracle BI & Analytics
Minimum 3 years in application development and support, particularly in financial services.
Proficient in Oracle tools: PL/SQL, APEX, Reports, SQL Loader, Workflow, Fusion Middleware.
Strong understanding of data interface development, web-based integrations (C2B, B2C).
Hands-on experience with UNIX scripting, Apache, PHP/MySQL is a plus.
Demonstrated experience working on complex projects and regulatory-compliant environments more

Role Purpose


This role involves conducting detailed risk assessments, pricing life insurance products, IFRS17 reporting, Prophet modelling, providing insights that inform strategic decision-making and ensuring that the company maintains a competitive edge in the market.


Main Responsibilities

 Operational


Actuarial reporting for both internal and regulatory compliance. This will... include actuarial reserving, IFRS17 reporting, Financial Condition Reporting, Solvency and Risk Based Capital reports, profitability analysis
Develop, refine and maintain actuarial models.
Conduct detailed risk assessments and perform sensitivity analyses to support business initiatives.
Collaborate with Product Development teams to design new products and revise existing ones.
Perform Re-insurance analysis and optimization of treaties.
Conduct experience studies on mortality, morbidity, lapse rates, and other relevant factors to ensure that assumptions are up-to-date and reflective of actual experience.
Provide input into the development of risk management strategies and the setting of risk limits.
Perform other duties as may be assigned from time to time in line with your role.
Reporting key findings to senior management and board


Corporate Governance


Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.


Culture


Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.


Key Competencies


Analytical Skills. Strong analytical abilities to interpret complex data, identify trends, and develop accurate actuarial models.
Problem-Solving. Aptitude for solving complex problems, particularly those related to pricing, risk assessment, and financial forecasting.
Attention to Detail. Meticulous attention to detail to ensure the accuracy of actuarial calculations, models, and reports.
Communication Skills. Ability to communicate complex actuarial concepts clearly and effectively to both technical and non-technical stakeholders.
Team Collaboration. Strong interpersonal skills to work effectively with cross-functional teams, including Finance, Underwriting, and Product Development.


Academic Background & Relevant Qualifications


Bachelor’s degree in actuarial science or any other related course.
Professional actuarial exams progress – Minimum 5 exams with recognized body such as IFOA, SOA
Minimum of 2 years of experience in an actuarial role, with a focus on life insurance.
Experience in prophet modelling.
Experience in pricing life insurance products and developing actuarial models is essential. more

Role Purpose


The role holder is responsible for conserving existing business and providing superior services to retirement benefits business clients. This role ensures full compliance with procedures and guidelines as outlined in the operations manuals, while delivering exceptional customer service and maintaining accurate record-keeping.


Main... Responsibilities

Operational


Business Growth. Conserving existing business and offering alternative products to existing clients e.g., annuity, cross sell and following up/providing leads for new business.
Manage the administration of retirement benefits plans for corporate clients.
Ensure accurate record-keeping of participant data, contributions, and benefit calculations.
Maintain up-to-date participant records and handle all necessary documentation.
Provide exceptional customer service to retirement benefits business clients.
Address inquiries and resolve issues related to retirement plans promptly.
Identify opportunities for process improvements to enhance operational efficiency.
Streamline administrative processes to minimize errors and maximize productivity.
Work with internal teams to implement system enhancements and automation.
Statistical Analysis & Returns. Preparing summary/ statistical reports of the Retirement Benefits schemes. Also preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines provided. Monitor key performance indicators and implement measures to achieve targets.
Maintain accurate and up-to-date records of retirement plans and participant information.
Generate reports and provide timely and accurate information to clients.
Collaborate with internal stakeholders to meet reporting obligations.


Corporate Governance


Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.


Culture


Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.


Key Competencies


Attention to detail and accuracy in retirement plan administration.
Strong customer service and relationship management skills.
Knowledge of retirement benefits regulations and compliance requirements.
Analytical and problem-solving abilities to resolve complex issues.
Excellent organizational and time management skills.
Strong communication and interpersonal skills.


Academic Background & Relevant Qualifications


Bachelor’s degree in Actuarial Science, Statistics, Insurance, Finance, Business or any other related course
Diploma in Insurance.
TDPK, LOMA/CII/IIK Qualification will be an added advantage.
Minimum 2-3 years of experience in a similar role more

Job Ref. No: JHIL166

Role Purpose


The job holder will be responsible for supporting the smooth functioning of bancassurance operations. This role focuses on ensuring efficient administrative and operational processes, managing relationships with our partners and facilitating the delivery of bancassurance products and services to customers.


Key... Responsibilities

Operational


Policy Administration: coordinate the bancassurance policy administrative tasks, including policy issuance, renewal invitation, endorsements, and reimbursement.
Customer Service: Provide support to customers regarding their bancassurance policies, addressing inquiries, resolving issues relating to the various customer touch points.
Process Improvement: Identify opportunities to streamline processes, enhance efficiency, and improve the overall effectiveness of bancassurance operations. Spearhead continuous process automation and innovation.
Generate accurate portfolio performance reports including claims experience regularly.
Prepare and share bancassurance distribution network production and Turn Around Time reports.
Analyze data to derive insights that inform bancassurance decision-making and strategic planning.
External stakeholder management: Build and maintain positive relationships with bancassurance strategic partners to drive revenue growth.
Interdepartmental collaboration: Develop strong interdepartmental relationships to guarantee excellent customer experience.


Corporate Governance


Compliance: Ensure compliance with regulatory requirements, internal policies, and industry standards in all bancassurance operations. Ensure accuracy and compliance with regulatory requirements.
Data Protection: Adhere to the provisions of Data Protection Act of 2019 while handling customer data and policy information. 
Laws, Regulations, Company Policies: Stay informed about and strictly adhering to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable in the insurance industry; Understand, implement, and enforce internal company policies, processes and procedures; Ensure that operational compliance programs are in place within your department. Implement processes and controls that promote compliance with external laws, regulations, and internal policies; Foster a robust ethical culture within the organization, demonstrating and promoting ethical behaviour, integrity, and compliance with laws and regulations. Encourage open communication and reporting of any potential compliance concerns or violations.


Key Skills and Competencies


Strong ability to manage and meet turnaround times (TATs) across multiple deliverables such as policy issuance, renewals, reimbursements, and reporting.
Thorough knowledge of regulatory requirements, particularly in ensuring 100% KYC compliance for intermediaries.
Proficiency in reconciling premium payment records and interpreting financial data with accuracy.
The ability to monitor and maintain targeted loss ratios and track performance metrics such as Net Promoter Scores (NPS).
Demonstrated ability to deliver excellent service and improve customer and intermediary satisfaction.
Experience in automating operational trackers and improving workflow efficiency across bancassurance processes.
Familiarity with chronic condition management programs (e.g., LMP enrolment), especially in a bancassurance setting.


Academic Qualifications


A Bachelor’s degree in a Business-related course
Insurance Professional qualification
Advanced data analytics


 Relevant Experience


A minimum of 2 years relevant Experience in a busy Insurance/Bancassurance environment more

Job Ref. No: JHIL164

Role Purpose


The Senior Wellness Coordinator, Population Health will be responsible for designing, implementing, and evaluating population health programs and initiatives aimed at improving the health outcomes of our target populations.


Key Responsibilities


Design, monitor and report on the implementation of scheme-wise disease-specific interventions for... communicable and non-communicable disease.
Develop Monitoring population health profiles for all schemes and recommend appropriate control measures.
Advise on population health initiatives and care delivery innovations to reduce cost and variations.
Develop guidelines, tools, and indicators for effective disease surveillance at scheme level.
Analyze, systematize, and disseminate wellness program-specific data to support development of Wellness Departmental reports.
Support the wellness manager to develop, plan, and implement programs to support quality improvement strategies, disease management programs, population health initiatives, and care coordination through the continuum of care.
Identify key cost-drivers and develop plans and strategies to inform care navigation.
Assess and report on the impact of wellness technical activities and programs, within the context of wellness initiatives and active case management.
Conduct, in collaboration with other team members, real-time analysis of disease trends based on claims data and advise on appropriate interventions.
Liaise and collaborate with other relevant primary healthcare and other stakeholders in the public, non-government and private sectors, as well as consumers, in relation to the coordination of care of clients and population health interventions.
Cultural Development: Foster a culture of empathy, excellence, and ethical conduct within the care navigation section.
Quality Improvement: Drive continuous improvement initiatives to enhance the effectiveness of care navigation services and improve client outcomes.
Uphold high ethical standards in all interactions with clients, healthcare providers, and colleagues.
Stay informed about healthcare laws and regulations, including those related to insurance and privacy.
Ensure that all care navigation activities are compliant with these regulations.
Maintain accurate and complete records of all client interactions and care plans.
Be transparent with clients about the services offered, potential limitations, and any fees or charges associated with care navigation services.
Safeguard the confidentiality of client information and adhere to strict privacy policies.
Seek proper authorization before disclosing any client information.
Identify potential risks associated with care navigation activities and work with relevant departments to mitigate those risks.


Key Skills and Competencies


Performance reporting and management
Health Benefits Plan Management
Intelligence and Business Development skills
Policy Interpretation
Customer Service


Academic & Professional Qualifications


Degree/ Diploma holders in Public Health
At least 2 years’ experience in a clinical setting
Basic understanding of the concepts of insurance
Proficient in the use of Microsoft office suite and packages


 Relevant Experience


A minimum of two (2) years relevant working experience. Ideal candidates should possess a strong understanding of Medical Insurance. more

Job Ref. No: JHIL163

Role Purpose

The Case Manager will be responsible for monitoring and managing the utilization of medical services to ensure appropriate and cost-effective care while maintaining quality standards; Conduct clinical reviews of cases, assess treatment efficacy, ensure adherence to best practices, and recommend adjustments when needed.

Key Responsibilities


Execute... robust case management strategies aligned with the organization's mission and objectives.
Identify opportunities for innovative interventions, process enhancements, and costeffective healthcare solutions.
Stay updated with industry trends, healthcare practices, and regulatory changes to inform strategic decision-making.
Monitor, analyse, and report on case management outcomes to drive continuous improvement.
Advocate on behalf of policyholders to ensure they receive necessary and appropriate healthcare services.
Address any barriers to care, such as communication issues or insurance-related concerns.
Maintain detailed and accurate records of assessments, care plans, and interactions with policyholders and healthcare providers.
Monitor the quality of healthcare services provided to policyholders.
Identify opportunities for improvement and work with healthcare providers to enhance care quality.
Work to manage healthcare costs by ensuring that care is appropriate, cost-effective, and aligned with policy coverage.
Evaluate active insurance cases to understand policy coverage, claim status, and the specific needs and concerns of policyholders.
Negotiation and Settlement; Engage in negotiation with medical providers to achieve equitable settlements of hospital bills when required.
Ensure strict compliance with healthcare regulations, insurance guidelines, and ethical standards within the Case Management function.
Collaborate with legal and compliance teams to address complex regulatory and legal issues related to case management.
Ensure all case management activities adhere to healthcare regulations, insurance policies, and ethical standards.


Key Skills and Competencies


Exceptional leadership and team management skills.
Strong analytical and critical-thinking abilities.
Effective communication and interpersonal skills.
Strategic vision and decision-making prowess.
Thorough understanding of healthcare regulations and insurance practices.
Clinical knowledge and medical expertise.


Academic & Professional Qualifications


Bachelor's degree in nursing or clinical medicine, or a related field.
Relevant certifications in case management, healthcare management, or clinical specialties.


Relevant Experience


A minimum of two (2) years relevant working experience. Ideal candidates should possess a strong understanding of Medical Insurance. more

Job Ref. No. JLIL297

Role Purpose


The role holder will assist the Human Resource Business Partner in offering vital administrative assistance, guaranteeing seamless operations and aiding in diverse HR functions. The role holder will also be required to assist in executing strategic HR tasks and facilitating communication within the HR department and other business units.


Main... Responsibilities


Recruitment Support. Assist in posting job vacancies on our website, social media and internally. Screen resumes and shortlist candidates. Schedule interviews and coordinate communication with candidates. Assist in conducting background checks and reference verification.
Employee Onboarding. Prepare and process new hire documentation. Assist in conducting orientation sessions for new employees. Ensure all onboarding activities are completed in a timely manner.
Benefits Administration. Support the administration of employee benefits, including health insurance, pensions, and other company benefits. Assist in the enrolment and update of employee benefits records. Respond to employee inquiries regarding benefits.
Employee Records Management. Maintain and update employee files, ensuring data accuracy and confidentiality.
Assist in the digitalization and organization of HR records.
Employee Engagement. Support the planning and execution of employee engagement activities and events. Assist
in gathering feedback from employees and contributing ideas for improvement.
HR Projects. Participate in HR projects and initiatives, providing support in research, data analysis, and reporting.
Assist in the implementation of HR policies and procedures.
HR Administration. Handle general HR administrative tasks, including preparing HR correspondence, reports, and presentations. Support the HR team in day-to-day activities as needed.


Key Competencies


Communication Skills. Strong verbal and written communication skills.
Attention to Detail. Meticulous in handling HR documentation and data.
Organizational Skills. Ability to manage multiple tasks and priorities.
Interpersonal Skills. Ability to work well with colleagues and interact with employees at all levels.
Confidentiality. Upholds confidentiality in handling sensitive employee information.
Learning agility.
HR knowledge. In-depth understanding of HR principles, practices and regulations.


Academic Background & Relevant Qualifications


Bachelor’s degree in business administration, Bachelor of Commerce, Bachelor’s degree in a business or management related field.
IT proficient (proficient in MS Word, Excel and PowerPoint)
Prior internship or part-time experience in HR or administration is advantageous but not required. more

Job Ref. No. JAML045

Role Purpose

The Branch Manager will be responsible for overseeing retail distribution operations in Mombasa County. The role involves building and maintaining strong client relationships, driving branch sales performance, and ensuring efficient service delivery. The role holder will report to the Business Development Manager – Retail Distribution and will be responsible... for executing strategies to expand market reach and enhance customer experience.

Main Responsibilities

Strategic Function

Business Development & Market Expansion


Collaborate with the Business Development Manager – Retail Distribution to identify and pursue new business opportunities.
Participate in networking events, seminars, and forums to enhance market presence.
Develop and execute client acquisition strategies to expand market share.
Achieve monthly sales targets and contribute to revenue growth.


Market Research & Competitive Analysis


Stay updated on market trends to provide informed client recommendations.
Conduct competitor analysis to enhance product offerings and client engagement strategies.


Investment Strategy Execution


Work closely with the investment team to ensure appropriate asset allocation strategies for clients.
Support the structuring of innovative investment products to meet the diverse needs of clients.


Technology & Digital Engagement


Leverage digital tools and platforms to enhance client engagement and service delivery.
Promote digital wealth management solutions to clients to enhance accessibility and efficiency.


Operational Function

Branch Operations Management


Oversee the daily operations of the branch to ensure efficient service delivery.
Ensure the branch meets its financial and operational targets, including client acquisition and retention.
Implement strategies to optimize workflow and enhance customer experience.


Client Relationship Management


Develop and maintain strong, long-term relationships with retail clients.
Conduct regular client portfolio reviews to align with financial goals and market conditions.
Serve as the primary point of contact for branch clients, ensuring timely and accurate responses.


Regulatory Compliance & Risk Management


Ensure compliance with relevant industry regulations, ethical standards, and company policies.
Maintain accurate and up-to-date client records, investment proposals, and communications.
Identify and manage potential risks within client portfolios, providing proactive solutions.


Corporate Governance


Compliance: Stay updated on industry regulations, compliance requirements, and best practices.
Adherence to the laws and regulations of Kenya, the policies and regulations within the Asset Management industry and all internal company policies and procedures.
Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.


Culture


Foster a corporate culture that promotes ethical practices and professionalism.
Collaborate with internal teams to develop initiatives that enhance a positive and inclusive work environment.
Encourage continuous learning and development within the organization.


Key Competencies


Strong knowledge of retail distribution, wealth management principles, and investment strategies.
Excellent analytical and problem-solving skills to assess financial risks and opportunities.
Exceptional communication and interpersonal skills for effective client relationship management.
Ability to work collaboratively within cross-functional teams.
Detail-oriented with strong organizational and time management abilities.
Proactive approach to staying updated on regulatory and market developments.


Qualifications


Bachelor’s degree in Investments, Business, Finance or any other related course


Relevant Experience


Minimum 3-5 years’ experience in wealth management or financial advisory.
In-depth knowledge of the asset management industry. more

Job Ref. No. JLIL 295

Job Purpose

The Head of Enterprise Architecture is responsible for the strategic oversight, development, implementation, and continuous improvement of all enterprise-wide applications within the company. This includes core insurance systems, customer-facing platforms, enterprise resource planning (ERP), business intelligence (BI), and asset management applications. The... role ensures that all enterprise applications align with business goals, drive digital transformation, and enhance operational efficiency while ensuring compliance with regulatory requirements.

Key Responsibilities

Strategic Planning & Application Roadmap


Develop and execute the enterprise applications strategy, ensuring alignment with the company’s overall IT and business strategy.
Define the application architecture, ensuring seamless integration and interoperability across all systems.
Drive enterprise-wide standardization of applications and technology platforms to reduce complexity and improve efficiency.
Ensure that applications support business growth, regulatory compliance, and digital transformation initiatives.


 Enterprise Application Management & Optimization


Oversee the implementation, maintenance, and optimization of enterprise applications, including:

Core insurance applications (policy administration, underwriting, claims, and reinsurance).
Customer Relationship Management (CRM) systems.
Enterprise Resource Planning (ERP) systems for finance, HR, and procurement.
Asset management applications and investment management platforms.
Data analytics, reporting, and business intelligence tools.


Ensure seamless data flow between applications, leveraging APIs and middleware solutions.
Optimize application performance, scalability, and cost-effectiveness to meet evolving business needs.
Lead system upgrades, enhancements, and migration to cloud-based platforms where applicable.


Digital Transformation & Innovation


Lead the digitization of insurance and asset management processes through automation and AI-driven solutions.
Oversee the deployment of digital customer engagement platforms, including self-service portals, mobile applications, and chatbots.
Drive adoption of emerging technologies such as blockchain, AI, and machine learning to enhance business applications.
Ensure enterprise applications support real-time data analytics and business intelligence for informed decisionmaking


Vendor & Stakeholder Management


Manage relationships with software vendors, service providers, and technology partners.
Negotiate contracts, licensing agreements, and service-level agreements (SLAs) to optimize value.
Collaborate with internal stakeholders (business units, IT teams, finance, HR, actuarial, underwriting, claims) to ensure application functionality meets business needs.


Team Leadership & Development


Build and lead a team of enterprise application managers, analysts, developers, and system administrators.
Provide mentorship, training, and career development opportunities to enhance team capabilities.
Foster a culture of collaboration, continuous learning, and innovation.


Compliance, Security & Risk Management


Ensure enterprise applications comply with industry regulations, including insurance, financial, and data protectionlaws.
Work closely with cybersecurity teams to enforce application security best practices, including identity management, encryption, and threat monitoring.
Develop disaster recovery and business continuity plans for critical enterprise applications


Qualifications & Experience


Education: Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field. A Master’s degree (MBA, MSc) is a plus.
Professional Certifications: ITIL, PMP, TOGAF, COBIT, or related certifications are advantageous.


Experience:


10+ years of experience in enterprise application management, with at least 5 years in a leadership role.
Strong experience in insurance technology, including policy administration systems, claims, underwriting, and asset management applications.
Experience with ERP, CRM, and business intelligence platforms.
Proven track record in leading enterprise application modernization and cloud migration projects.
Experience working in a multi-country, multi-business-line environment.


Key Skills & Competencies


Deep understanding of insurance processes across life, health, general, reinsurance, and asset management.
Strong expertise in enterprise applications such as ERP, CRM, BI, and core insurance systems.
Strategic thinking and ability to align IT applications with business goals.
Excellent project management skills, with a proven ability to deliver large-scale IT projects.
Strong leadership, stakeholder management, and change management skills.
Knowledge of industry regulations and IT security best practices.
Ability to drive innovation and stay ahead of industry technology trends.


KPIs (Key Performance Indicators)


Availability, performance, and reliability of enterprise applications.
Successful delivery of enterprise application modernization and integration projects.
User adoption and satisfaction with enterprise applications.
Reduction in system downtime and operational inefficiencies.
Compliance with IT security and regulatory requirements more

Job Purpose


The Head of Business Applications is responsible for overseeing the strategic planning, development, implementation, and continuous improvement of core business applications supporting all lines of business (Life, Health and Asset Management). This role ensures that the company’s application landscape aligns with business objectives, enhances operational efficiency, drives... digital transformation, and supports innovation.


Key Responsibilities

 Strategic Leadership & Planning


Develop and execute the business applications strategy aligned with the company’s overall digital transformation and IT strategy.
Collaborate with business units to understand their needs and translate them into technology solutions.
Drive the adoption of modern application architectures, including cloud-based and microservices approaches.
Ensure IT governance, compliance, and risk management are integrated into application strategies.


Application Management & Optimization


Oversee the selection, implementation, and maintenance of core insurance applications, including policy administration, claims management, underwriting, CRM, and financial systems.
Ensure seamless integration between insurance core systems and supporting applications, including asset management, ERPs, and regulatory reporting tools.
Optimize business applications to improve performance, scalability, and cost-effectiveness.
Lead system upgrades, enhancements, and modernization efforts, ensuring minimal disruption to business operations.


Digital Transformation & Innovation


Drive the automation of business processes to improve efficiency and customer experience.
Lead the implementation of digital platforms such as self-service portals, mobile applications, chatbots, and AIdriven analytics tools.
Evaluate and adopt emerging technologies (AI, blockchain, IoT) that enhance insurance operations.
Promote data-driven decision-making by ensuring applications support advanced analytics and business intelligencetools.


Vendor & Stakeholder Management


Manage relationships with software vendors, service providers, and implementation partners.
Negotiate contracts, SLAs, and service agreements to ensure optimal value.
Work closely with internal stakeholders (business heads, actuaries, finance, underwriting, claims, distribution teams) to align application functionality with business needs.


Team Leadership & Development


Build and lead a high-performing business applications team, including analysts, developers, and system administrators.
Foster a culture of innovation, collaboration, and continuous learning within the team.
Provide mentorship, training, and career development opportunities for team members.


Compliance, Security & Risk Management


Ensure business applications comply with industry regulations, including insurance, financial, and data protection laws.
Work with cybersecurity teams to enforce application security best practices, including access control, encryption, and incident response planning.
Establish disaster recovery and business continuity plans for critical applications.


Qualifications & Experience


Education: Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems, or a related field. A Master’s Degree (MBA, MSc) is a plus.
Professional Certifications: ITIL, PMP, TOGAF, COBIT, or related certifications are advantageous.


Experience:


10+ years of experience in IT applications management, with at least 5 years in a leadership role.
Strong experience in insurance technology, including policy administration systems, claims, underwriting, and asset management applications.
Experience with cloud-based solutions, enterprise architecture, and integration strategies.
Proven track record in leading digital transformation initiatives in the insurance sector.


Key Skills & Competencies


Strong knowledge of insurance processes across life, health, general, reinsurance, and asset management.
Expertise in business applications such as core insurance systems, CRMs, ERPs, and BI tools.
Strategic thinking and ability to align IT applications with business goals.
Excellent project management skills, with a track record of delivering large-scale IT projects.
Strong leadership, stakeholder management, and team development skills.
Knowledge of regulatory requirements in the insurance and financial services industry.
Ability to drive innovation and stay ahead of industry technology trends.


KPIs (Key Performance Indicators)


Uptime and performance of core business applications.
Successful delivery of application modernization and digital transformation projects.
User adoption and satisfaction with business applications.
Reduction in system downtime and operational inefficiencies.
Compliance with IT security and regulatory requirements. more