Job Ref. No. JLIL 295

Job Purpose

The Head of Enterprise Architecture is responsible for the strategic oversight, development, implementation, and continuous improvement of all enterprise-wide applications within the company. This includes core insurance systems, customer-facing platforms, enterprise resource planning (ERP), business intelligence (BI), and asset management applications. The role ensures that all enterprise applications align with business goals, drive digital transformation, and enhance operational efficiency while ensuring compliance with regulatory requirements.

Key Responsibilities

Strategic Planning & Application Roadmap


Develop and execute the enterprise applications strategy, ensuring alignment with the company’s overall IT and business strategy.
Define the application architecture, ensuring seamless integration and interoperability across all systems.
Drive enterprise-wide standardization of applications and technology platforms to reduce complexity and improve efficiency.
Ensure that applications support business growth, regulatory compliance, and digital transformation initiatives.


 Enterprise Application Management & Optimization


Oversee the implementation, maintenance, and optimization of enterprise applications, including:

Core insurance applications (policy administration, underwriting, claims, and reinsurance).
Customer Relationship Management (CRM) systems.
Enterprise Resource Planning (ERP) systems for finance, HR, and procurement.
Asset management applications and investment management platforms.
Data analytics, reporting, and business intelligence tools.


Ensure seamless data flow between applications, leveraging APIs and middleware solutions.
Optimize application performance, scalability, and cost-effectiveness to meet evolving business needs.
Lead system upgrades, enhancements, and migration to cloud-based platforms where applicable.


Digital Transformation & Innovation


Lead the digitization of insurance and asset management processes through automation and AI-driven solutions.
Oversee the deployment of digital customer engagement platforms, including self-service portals, mobile applications, and chatbots.
Drive adoption of emerging technologies such as blockchain, AI, and machine learning to enhance business applications.
Ensure enterprise applications support real-time data analytics and business intelligence for informed decisionmaking


Vendor & Stakeholder Management


Manage relationships with software vendors, service providers, and technology partners.
Negotiate contracts, licensing agreements, and service-level agreements (SLAs) to optimize value.
Collaborate with internal stakeholders (business units, IT teams, finance, HR, actuarial, underwriting, claims) to ensure application functionality meets business needs.


Team Leadership & Development


Build and lead a team of enterprise application managers, analysts, developers, and system administrators.
Provide mentorship, training, and career development opportunities to enhance team capabilities.
Foster a culture of collaboration, continuous learning, and innovation.


Compliance, Security & Risk Management


Ensure enterprise applications comply with industry regulations, including insurance, financial, and data protectionlaws.
Work closely with cybersecurity teams to enforce application security best practices, including identity management, encryption, and threat monitoring.
Develop disaster recovery and business continuity plans for critical enterprise applications


Qualifications & Experience


Education: Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field. A Master’s degree (MBA, MSc) is a plus.
Professional Certifications: ITIL, PMP, TOGAF, COBIT, or related certifications are advantageous.


Experience:


10+ years of experience in enterprise application management, with at least 5 years in a leadership role.
Strong experience in insurance technology, including policy administration systems, claims, underwriting, and asset management applications.
Experience with ERP, CRM, and business intelligence platforms.
Proven track record in leading enterprise application modernization and cloud migration projects.
Experience working in a multi-country, multi-business-line environment.


Key Skills & Competencies


Deep understanding of insurance processes across life, health, general, reinsurance, and asset management.
Strong expertise in enterprise applications such as ERP, CRM, BI, and core insurance systems.
Strategic thinking and ability to align IT applications with business goals.
Excellent project management skills, with a proven ability to deliver large-scale IT projects.
Strong leadership, stakeholder management, and change management skills.
Knowledge of industry regulations and IT security best practices.
Ability to drive innovation and stay ahead of industry technology trends.


KPIs (Key Performance Indicators)


Availability, performance, and reliability of enterprise applications.
Successful delivery of enterprise application modernization and integration projects.
User adoption and satisfaction with enterprise applications.
Reduction in system downtime and operational inefficiencies.
Compliance with IT security and regulatory requirements