Role Objectives:

The Third party Negotiator will manage the end-to-end negotiation and settlement of Third Party Claims, pre litigation by ensuring operational efficiencies and quality service delivery.  Strive towards service excellence.

Key Responsibilities:

Process all Third Party claims in order to secure a successful liability ratio, Productivity and superior Customer Service are... shown.
Finalise claim as per standard – Update log – Update broker – Finalise on BPM and financial system
Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
Align own behaviour with the organisation culture and values
Achieve own performance objectives
Actively participate in own professional development and career path.
Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
Build positive customer relations and solve or escalate customer queries and complaints
Gather feedback on customer satisfaction and report to the relevant party
Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience    

3 years’ Short-Term Insurance Motor Third Party Claims experience
Time Management & Prioritising
Identifying and Solving Problems
Making Decisions, Weighing Risks
Thinking Clearly & Analytically

Educational Requirements    

Matric
Appropriate Insurance Qualification
Paralegal / Legal will be an advantage more

Job Advert Summary    

The Specialist: Data Analytics will be responsible for providing data-driven insights and analytics support to the Internal Audit team. The role involves analysing various data sources to identify trends, anomalies and areas of risk within Hollard, its subsidiaries, as well as key partners. The specialist will work closely with audit teams to enhance audit efficiency and... effectiveness through the use of analytical tools and techniques.
Strategy and Planning:

Support the Data Analytics Manager in developing an audit/advisory plan.
Deliver on the internal audit strategic objectives, specifically those involving continuous auditing and monitoring, as well as data-driven insights and reporting.

Operational/ Technical:

Develop a thorough understanding of the overarching risk universe, processes and associated internal controls, issues, pertinent regulations and risks associated with the engagement scope.
Prepare data analytics audit programs that are aligned to the Risk and Control Matrices of the assigned audits.
Ensure the quality and integrity of data used in analytics projects.
Execute data analytics fieldwork using relevant tools such as ACL and SQL.
Develop data analytics scripts for continuous monitoring purposes.
Review own working papers for quality and completeness before sending them to the Audit Manager for review.
Document findings for discussion with auditee/management, as well as validate exceptions for factual correctness.
Take responsibility for clearing and finalising all review notes and queries.
Manage client interaction for allocated areas of scope. 
Stay abreast of industry trends and advancements in data analytics and audit technology, as well as new regulatory pronouncements.
Track audit process status for allocated section and effectively communicate any anticipated challenges, delays, etc.

Stakeholder Engagement:

Collaborate with audit teams to integrate data analytics into the audit workflow.
Build mutually beneficial relationships with internal and external stakeholders.
Practice effective communication skills.
Ensure a thorough understanding of the business environment, strategies, challenges and risks as well as prevailing legislation and emerging industry trends.

Financial Management:

Effectively adhere to the budget (schedule, cost and scope) applicable to projects, as well as areas of responsibility.

Human Resources:

Complete the necessary training as agreed in IDP (Individual Development Programme).
Live the Hollard Way.
Take responsibility for own career and performance management.
Contribute to the social committee and attend social activities.

Required Knowledge and Experience    

3-5 years related audit experience, of which a minimum of 3 years in data analytics.

Knowledge

Financial services knowledge and/or experience, with insurance industry experience preferred.
Knowledge of the business environment and value-chain.
Understanding of internal audit standards, methodology and best practice.
Ba sic knowledge of data governance principles and frameworks (e.g. DAMA).
Intermediate understanding of database structures.
Basic understanding of system architecture and data flows.

Skills

Proficiency in data analytics software and tools (e.g. ACL, SQL, SAS, IDEA, Python, R, Tableau, Power BI, etc.). Experience in ACL is an advantage.
Ability to translate complex data into actionable insights for non-technical audiences.
Strong scripting ability.
Ability to effectively plan and set priorities for self (time management).
Good communicator.
Ability to build strong relationships and to work with others towards shared goals.
Team player, able to collaborate and support peers and colleagues.
Strong problem-solving skills.
Strong attention to detail.
Good report writing and presentation skills.

Educational Requirements    

Relevant degree/diploma in IT, data or audit.
One or more of the following (or related) data/IT-related certifications:
ACDA;
Structured Query Language (SQL) certifications;
Google or IBM Data Analytics Professional;
Microsoft Power BI Data Analyst Associate;
Certified Data Management Professional (CDMP);
Certified Information Systems Auditor (CISA); and
Certified Internal Auditor (CIA) / Professional Internal Auditor (PIA). more

Job Advert Summary    
As a Senior Digital and Cyber Specialist, you will be responsible for leading complex security assessments and penetration testing projects to identify vulnerabilities and risks in the IT environments across all Hollard functions and partners both nationally and internationally.
Responsibilities

Conduct advanced penetration tests to identify vulnerabilities in computer... systems, networks, and applications.
Develop custom testing methodologies and tools.
Provide technical guidance and mentorship to junior cyber resources.
Prepare detailed reports and present findings to stakeholders.
Stay up-to-date with the latest security threats, techniques, and countermeasures.

BUSINESS DEVELOPMENT

Build rapport with process owners and stakeholders.
Practice effective communication skills.

FINANCIAL

Manage time in line with the allocated budget and communicate any potential delays or overruns.
Assist with the achievement of digitisation goals.

PROCESS

Conduct advanced penetration tests to identify vulnerabilities in computer systems, networks, and applications.
Develop custom testing methodologies and tools.
Provide technical guidance and mentorship to junior cyber resources.
Prepare detailed reports and present findings to stakeholders.
Stay up-to-date with the latest security threats, techniques, and countermeasures.
Conduct technical IT reviews/audits in accordance with approved Internal Audit methodology.
Manage client interaction for allocated areas of scope.
Attend audit team kick-off and close-out meetings.
Prepare process analysis documentation (low complexity processes).
Compile business understanding documents and flow charts.
Develop and utilise a sound understanding of business processes, risks and controls including relevant regulatory and accounting issues.
Identification of process, information and control gaps and seek additional information if necessary.
Ensure that audit work and associated information generated is accurate, valid and comprehensive prior to review and/or reporting.
Documenting findings and discussion with client in terms of factual correctness – asks for support where necessary.
Draft and discuss own findings for inclusion in audit reports.
Take responsibility to clear and finalise all own reported findings/reporting points.
Review own working papers for quality and completeness before sending to Audit Manager for review.
Ensure all review queries are cleared within a reasonable timeframe (expectation 48 hours).
Focus on problem solving/high risk areas during the audit.
Communicate any delays or difficulties experienced for corrective action.
Track audit process status for allocated areas of responsibility and effectively communicate any anticipated challenges, delays, etc.
Communicates knowledge gained throughout the audit engagement and/or otherwise with the team members.
Assist in developing continuous control monitoring, auditing and automation.
Contribute to knowledge sharing and upskilling programmes.

HUMAN RESOURCES

Attend scheduled training.
Live the Hollard Way.
Take responsibility for own career and performance management.
Contribute to training ideas and/or potential training deficiencies.
Contribute to the social committee and attend team/social activities.

Required Knowledge and Experience    

4-6 years related IT security experience and a minimum of 4 years in penetration testing.

Knowledge

Strong understanding of network protocols, cryptography, and application security.
Proficiency in scripting languages (e.g., Python, Bash) and penetration testing tools (e.g., Metasploit, Burp Suite).
Strong communication skills and ability to articulate technical information clearly.
Expertise in information security auditing, including operating systems, networks, and firewalls.
Basic business and financial understanding.
Basic insurance knowledge (an advantage).
Sound understanding of IT, data and privacy related legislation and regulation.

Skills

Stakeholder engagement (client interviewing).
Deep knowledge of the threat landscape and security trends.
Excellent problem-solving skills and ability to think like an attacker.
Strong communication skills and ability to articulate technical information clearly.
Risk management (basic)
Report writing and drafting findings
Issue identification
Audit Planning
Documentation skills
Time management
Root cause analysis
Programming and ability to interpret source code

Educational Requirements    

Bcom IT /BSc IT degree as a minimum, as well as one or more of the following:

Certified Ethical Hacker (CEH).
Offensive Security Certified Professional (OSCP).
Certified Information Systems Auditor (CISA).
Certified Information Security Manager (CISM).
Other Recognised IT Security certifications. more

Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area.  We are looking to recruit a Litigation Specialist 

Effectively settle claims whilst ensuring operational effectiveness
 To ensure that from both a profit and efficiency point of view the claim is being managed appropriately within the litigation... area.
 To effectively manage the potential, costs, and risks of litigation
 To ensure excellent Customer Service experience 
 Review and establish cover of public liability claims

Key Responsibilities:

 Adherence to Standard Operating Processes, practices, and procedures.
 Adherence to Service level Agreements with internal and external partners 
 Process all broker and intermediary recovery claims to secure a successful recovery 
ensuring that efficiency, productivity, and superior customer service are shown
 Ensure Litigation is the appropriate action.
 Conduct viability assessments 
 Cost Benefit Analysis should be performed throughout the lifecycle of the claim
 Ensure estimates are raised accurately and timeously 
 Appointment of attorneys, contingency agents, loss adjustors, investigators 
 Providing all supporting documentation to attorneys and contingency agents
 Regular tracking of claims status on all systems
To effectively manage turnaround times as per standard operating process and service 
level agreements
 Ensure integrity on data and financials.
 Drafting of summons and particulars of claims
 Monthly Tracking and auditing of claims
 Maintain service, quality, and desired outputs
 Engage regularly in team or group problem-solving weekly meetings 
 Share knowledge on, and participate in the creation of new standards, control systems 
and procedures to maintain service delivery. 
 Track payments and receipting
 Interpretation and application of policy wording
 Confirming cover as per the policy wording
 Provide customer services in line with quality and performance standards
 Build positive customer relations and solve or escalate customer queries and complaints
 Answer telephone and email queries 
 Collaborate and work closely together with others thereby leveraging constructive team 
dynamics and innovation
Proactively suggest improvements in customer service and relations where applicable.
 Identify and recommend areas / ways to improve processes
 Develop work routines in line with operational plans / schedules to achieve service  delivery goals 
 Align own behaviour with the organisation culture and values
 Achieve own performance objectives
 Actively participate in own professional development and career path and be aware of  capacity building initiatives (i.e., development programmes, training, mentorship,  coaching etc.)

Required Knowledge and Experience    

2 years admitted attorney experience
2 years Short Term experience 
 3 years Short Term Insurance Motor and Non Motor Recovery and Liability Claims experience
 2 years Public lability experience
Excel – Intermediate
 Word – Intermediate
 Advanced Policy Interpretation ability
 Magistrates Court Act No 32 of 1944
 Magistrate Court Rules
 Supreme Court Act 59 of 1959
 Supreme Court Rules
 Superior Courts Act 2013
 Attorneys Act No 32 of 1944
Excellent Verbal and Numerical Skills

Educational Requirements    

Matric
 Legal Qualification 
 Admitted attorney
 Appropriate Insurance Qualification more