Role Objectives:

The Third party Negotiator will manage the end-to-end negotiation and settlement of Third Party Claims, pre litigation by ensuring operational efficiencies and quality service delivery.  Strive towards service excellence.

Key Responsibilities:

Process all Third Party claims in order to secure a successful liability ratio, Productivity and superior Customer Service are shown.
Finalise claim as per standard – Update log – Update broker – Finalise on BPM and financial system
Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
Align own behaviour with the organisation culture and values
Achieve own performance objectives
Actively participate in own professional development and career path.
Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
Build positive customer relations and solve or escalate customer queries and complaints
Gather feedback on customer satisfaction and report to the relevant party
Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience    

3 years’ Short-Term Insurance Motor Third Party Claims experience
Time Management & Prioritising
Identifying and Solving Problems
Making Decisions, Weighing Risks
Thinking Clearly & Analytically

Educational Requirements    

Matric
Appropriate Insurance Qualification
Paralegal / Legal will be an advantage