Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area.  We are looking to recruit a Litigation Specialist 

Effectively settle claims whilst ensuring operational effectiveness
 To ensure that from both a profit and efficiency point of view the claim is being managed appropriately within the litigation area.
 To effectively manage the potential, costs, and risks of litigation
 To ensure excellent Customer Service experience 
 Review and establish cover of public liability claims

Key Responsibilities:

 Adherence to Standard Operating Processes, practices, and procedures.
 Adherence to Service level Agreements with internal and external partners 
 Process all broker and intermediary recovery claims to secure a successful recovery 
ensuring that efficiency, productivity, and superior customer service are shown
 Ensure Litigation is the appropriate action.
 Conduct viability assessments 
 Cost Benefit Analysis should be performed throughout the lifecycle of the claim
 Ensure estimates are raised accurately and timeously 
 Appointment of attorneys, contingency agents, loss adjustors, investigators 
 Providing all supporting documentation to attorneys and contingency agents
 Regular tracking of claims status on all systems
To effectively manage turnaround times as per standard operating process and service 
level agreements
 Ensure integrity on data and financials.
 Drafting of summons and particulars of claims
 Monthly Tracking and auditing of claims
 Maintain service, quality, and desired outputs
 Engage regularly in team or group problem-solving weekly meetings 
 Share knowledge on, and participate in the creation of new standards, control systems 
and procedures to maintain service delivery. 
 Track payments and receipting
 Interpretation and application of policy wording
 Confirming cover as per the policy wording
 Provide customer services in line with quality and performance standards
 Build positive customer relations and solve or escalate customer queries and complaints
 Answer telephone and email queries 
 Collaborate and work closely together with others thereby leveraging constructive team 
dynamics and innovation
Proactively suggest improvements in customer service and relations where applicable.
 Identify and recommend areas / ways to improve processes
 Develop work routines in line with operational plans / schedules to achieve service  delivery goals 
 Align own behaviour with the organisation culture and values
 Achieve own performance objectives
 Actively participate in own professional development and career path and be aware of  capacity building initiatives (i.e., development programmes, training, mentorship,  coaching etc.)

Required Knowledge and Experience    

2 years admitted attorney experience
2 years Short Term experience 
 3 years Short Term Insurance Motor and Non Motor Recovery and Liability Claims experience
 2 years Public lability experience
Excel – Intermediate
 Word – Intermediate
 Advanced Policy Interpretation ability
 Magistrates Court Act No 32 of 1944
 Magistrate Court Rules
 Supreme Court Act 59 of 1959
 Supreme Court Rules
 Superior Courts Act 2013
 Attorneys Act No 32 of 1944
Excellent Verbal and Numerical Skills

Educational Requirements    

Matric
 Legal Qualification 
 Admitted attorney
 Appropriate Insurance Qualification