Description    


Hello Group is seeking to appoint a dedicated Client Service Support Consultant who will be a crucial member of the customer and client service team, responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's... ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.


Key responsibilities

Inbound & Outbound Calls:


Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.


Client authentication:


Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
2-part Verification of client: voice call and video call the client
Attending to incoming calls


Ticket Management:


Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
Regularly follow up on tickets at least once a week.
Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.


Minimum Requirements    


Matric Certificate
Customer service qualification (Advantageous)
Knowledge of CRM Bank, OS ticket and Core Banking systems
Multiple Languages (Advantageous)
Experience in customer service (Financial industry)
Computer/Mobile Literate
International Remittance product knowledge. more

We are looking for a highly motivated and eager Finance Intern to join our finance team. This internship provides a great opportunity for a recent graduate or current student with a passion for accounting and finance to gain hands-on experience in a fast-paced finance and telecommunications company. The ideal candidate will have strong analytical skills, be proactive in learning new systems, and... be a team player with excellent communication abilities.


Key Responsibilities

Reconciliations and Accuracy


Complete reconciliations of all accounts every second day.
Clear reconciliation exception items within 48 hours of occurrence.
Maintain the appropriate quality of partner statements daily.
Address all team queries within 24 hours of receipt.
Ensure accuracy and quality of all reports prior to sharing.


Reporting and Analysis 


Complete, upload, and certify month-end reconciliations by the 4th business day of each month.
Resolve all queries raised on month-end reconciliations within 1 business day.
Perform monthly balance confirmations for PPI and Agents.
Conduct financial analysis on accounts as required.
Meet all deadlines consistently and communicate promptly if challenges arise.


Systems, Processes, and Controls 


Ensure the accounting system operates effectively to support timely deadlines.
Maintain and store all supporting documentation for journals on the shared drive.


Administrative Functions 


Optimise processes and allocate tasks effectively to ensure capacity and reduce redundancy.


Data Management 


Save all work on OneDrive to reduce the risk of data loss.
Ensure accurate data entry into the accounting system.
Verify all data for reasonableness and consistency before sharing or distribution


Minimum Requirements    

Qualifications & Experience - Preferred 


Matric (Grade 12 Certificate).
Diploma/Degree in Finance, Accounting, or related field (advantageous).
Minimum 2–3 years’ experience in reconciliations, accounting, or finance administration.
Strong Excel and MS Office proficiency.
Knowledge of accounting/reconciliation software (advantageous).


Key Competencies


High attention to detail and accuracy.
Strong analytical and problem-solving skills.
Ability to work under pressure and meet strict deadlines.
Proactive and solutions-driven mindset.
Excellent communication and teamwork abilities.
Strong sense of accountability and integrity. more

Role Overview


We are seeking a results-driven Digital Marketing Manager to lead HelloPaisa’s digital strategy, campaigns, and performance marketing initiatives. This individual will be responsible for driving brand awareness, customer acquisition, engagement, and retention across all digital platforms. The Digital Marketing Manager will play a pivotal role in shaping HelloPaisa’s online... presence, optimising marketing channels, and ensuring measurable ROI on campaigns.


Key Responsibilities

Digital Strategy & Execution


Develop, implement, and optimise HelloPaisa’s digital marketing strategy in line with business goals.
Lead paid media, SEO/SEM, social media, content marketing, and email campaigns.
Drive customer acquisition and engagement through performance marketing and growth initiatives.
Monitor and evaluate end-to-end customer journeys, optimising touchpoints for maximum impact.


Campaign Management & Performance


Plan, execute, and analyse digital campaigns across platforms (Google Ads, Meta, programmatic, etc.).
Manage budgets effectively, ensuring cost efficiency and high ROI.
Use A/B testing and analytics to improve campaign performance and conversion rates.
Ensure consistency of brand messaging across all digital channels.


Analytics & Insights


Track, measure, and report on KPIs, providing actionable insights to leadership.
Leverage data to identify trends, opportunities, and areas for optimisation.
Collaborate with BI and product teams to align marketing insights with business objectives.


Content & Engagement


Work closely with creative teams to produce compelling content tailored to target audiences.
Manage social media presence and community engagement.
Stay on top of digital trends, tools, and best practices to drive innovation.


Collaboration & Stakeholder Engagement


Partner with product, sales, and customer experience teams to support growth initiatives.
Align marketing campaigns with overall business strategy and product launches.
Present campaign results and recommendations to executives and cross-functional stakeholders.
Coordinating projects between designers and execution teams.


BUDGET/ FINANCE MANAGEMENT


Looking after the budget of the marketing department and making sure the budget spend is delivering a return on investment (ROI).


Minimum Requirements    

WHO YOU ARE?

Qualifications & Experience


Bachelor’s degree in Marketing, Communications, Business, or related field (postgraduate qualification is a plus).
5–7+ years’ experience in digital marketing, with proven success in managing end-to-end campaigns.
Demonstrated experience in performance marketing, SEO/SEM, social media, and content strategy.
Strong proficiency in marketing tools and platforms (e.g., Google Analytics, Google Ads, Meta Ads Manager, HubSpot, Mailchimp, SEMrush).
Experience in fintech, telecom, or financial services industry preferred.
Excellent analytical, project management, and communication skills.


Key Competencies


Strategic and creative thinker with a data-driven mindset.
Strong analytical and problem-solving abilities.
Customer-centric mindset with focus on engagement and retention.
Ability to influence and collaborate across teams.
Agile and adaptable in fast-paced, high-growth environments. more

We are looking for an individual who is not only experienced behind the wheel, but who also represents the company with professionalism, reliability, and excellent interpersonal skills. The ideal candidate will ensure safe, punctual, and efficient transport services while upholding the highest standards of customer service and personal presentation.
As a driver with Hello Group, you will play an... important role in supporting our Business operations, EXCO and engaging with colleagues, clients, and stakeholders in a respectful and professional manner.


Key Responsibilities

Driving Operations


Provide professional driving services to EXCO members and other business stakeholders.
Ensure punctuality, confidentiality, and discretion in all transport duties.
Communicate effectively with business and fleet management, providing timely feedback on operational matters.


Delivery Requirements


Safely transport and deliver important documentation and packages.
Obtain required signatures and confirmation for all critical deliveries.
Maintain proper records and ensure accountability for all assigned deliveries.


Asset Management


Ensure that the assigned vehicle is always clean, presentable, and roadworthy.
Adhere to the company’s vehicle policy, including proper use, scheduled servicing, and reporting of any issues.
Perform routine vehicle checks and ensure compliance with safety and maintenance standards.


Minimum Requirements


Matric (Grade 12 Certificate).
Valid South African Driver’s License (Code 8 or higher).
PDP Code Drivers License  - Preferred 
Proven experience as a professional driver.
Clear driving record with no major traffic infringements.
Strong knowledge of road safety regulations and routes within Gauteng.
Well-groomed, professional appearance.
No Criminal Record more

Duties and Responsibilities    


Develop and implement a sales plan for the assigned region
Overseeing and driving the performance of the field agents’ team.
Identify and engage with potential clients to promote fintech solutions
Collaborate with marketing and management to execute market penetration campaigns.
Provide market feedback to product development teams as well as marketing... teams
Prepare and present sales performance reports, weekly to management.
Overseeing daily operations of sales in the assigned territory
Handling and resolving customer complaints regarding a product or service.
Liaise with local Wholesalers to access potential clients through market activations.


Minimum Requirements    


Proven Experience in Sales or Business Development, within the FINTECH, INSURANCE or FMCG industry.
National Diploma/ Degree in Business, Finance or related field.
Exceptional communication and interpersonal skills
Ability to work independently with minimum supervision.
Willingness to travel within the assigned region.
Valid drivers license as well as Microsoft proficiency.
Team leadership experience.


Deadline:31st July,2025 more

As a Financial Administrator, you will support the finance department with various administrative and financial tasks. Your role will involve managing basic financial records, assisting with reports, and ensuring the accuracy of data. This position requires strong attention to detail, problem-solving abilities, and the ability to work effectively within a team.

Duties and Responsibilities  ...  

Financial and Administrative Support:


Assist in maintaining accurate financial records and documentation.
Perform basic filing and document management tasks.
Support the finance team with day-to-day administrative tasks.


Data Entry and Reporting:


Input financial data into spreadsheets and accounting software.
Assist in preparing financial reports and summaries.
Ensure all data entered is accurate and up-to-date.


Bank Account Compliance and Record Keeping:


Ensure financial records are kept in compliance with company policies.
Assist with any compliance-related tasks, including maintaining records for Opening and mainingting bank Accountns etc. 


Collaboration and Communication:


Work closely with team members to ensure smooth operations.
Communicate effectively with internal departments to resolve any discrepancies.


Minimum Requirements    

Required Qualifications

Education:


Non-negotiable: Matric (High School Certificate).
Preferred: Office Administration Certification or Diploma in Financial Administration.


Experience:


Non-negotiable: 2-5 years of experience in an administrative or finance position.
Proficiency in basic computer skills and software, including Microsoft Office (Excel, PowerPoint, Word).


Preferred Qualifications


Exposure to SARS, CIPC, or similar regulatory bodies would be beneficial.
Experience with basic filing and document management.


Key Skills


Strong attention to detail and problem-solving abilities.
Ability to work collaboratively within a team environment.
Ownership of work and a proactive attitude.


Deadline:15th July,2025 more

Description    


Hello Group is seeking to appoint a dedicated Telematics Night Shift Supervisor to join our team. In this role, you will be responsible to lead the telematics function for a motorbike fleet operation by supervising a team of coordinators, ensuring effective tracking, monitoring, and reporting of all telematics data. The role is key in enhancing rider safety, fleet efficiency,... real-time visibility, and preventative maintenance planning for motorbikes through data-driven insights. You will be responsible for the real-time tracking of our motorcycle fleet, ensuring smooth operations and resolving issues promptly. If you're passionate about technology, data, and fleet management, we want to hear from you!


Duties and Responsibilities    


Supervise the night shift Telematics team and ensure all monitoring and tracking duties are executed accurately and efficiently.
Oversee the handling of route deviations, alerts, technical issues, and incidents in line with company protocols.
Ensure adherence to SOPs, escalation procedures, and client-specific requirements during the night shift.
Act as the first point of contact for urgent operational matters on shift.
Compile and submit detailed end-of-shift reports to the Telematics Manager, including incidents, interventions, and system performance.
Monitor team performance, attendance, and compliance during night hours.
Coordinate handover procedures between day and night shifts.
Ensure all tracking systems and communication platforms are functional and issues are escalated as needed.
Provide on-the-job guidance and support to team members.
Maintain accurate shift logs, reports, and documentation for audit and performance reviews.


Minimum Requirements    


Grade 12 (Matric)
2+ years of experience in a Telematics/Control Room/Logistics environment
1+ year of supervisory/team lead experience (preferably in night operations)
Valid driver's license and own vehicle (essential)
Computer literate (MS Office; Telematics/Tracking software experience preferred)
Strong written and verbal communication skills
Analytical thinking and strong attention to detail
Ability to remain calm under pressure and make decisions quickly
Willing and able to work night shifts and weekends as scheduled


Deadline:23rd July,2025 more

The Hello Group, based in Centurion, is looking for a Junior HR Administrator/Coordinator to join our dynamic HR team. This is a great opportunity for an entry-level HR professional with a qualification in Human Resources or equivalent, eager to gain hands-on experience and contribute to HR best practices aligned with our business strategy.

Duties and Responsibilities    

Recruitment &... Onboarding


Assist with job advertisements, shortlisting, and interview scheduling.
Draft and track temporary and permanent contracts, setting calendar reminders for renewals.
Submit onboarding packs to payroll and create employee files. Conduct reference and background checks where required.


HR Administration & Compliance


Maintain accurate employee records, ensuring all documents are properly filed.
Compile HR letters such as confirmation of employment and transfer letters.
Track and manage probation periods, scheduling reviews accordingly.
Assist with drafting and updating HR policies and procedures.
Ensure compliance with labour laws and company policies.


Industrial Relations (IR)


Assist with disciplinary hearings, including taking minutes.
Support HR Business Partners (BPs) with CCMA case preparation.
Draft warnings and IR documentation for Senior BP review.


Payroll Support


Submit new employee details to payroll. Assist in processing leave applications and payroll-related documentation.


General HR Support


Maintain an organizSd HR filing system and ensure documentation is updated weekly.
Respond to employee queries related to HR policies, benefits, and procedures.
Assist with training coordination, including booking venues, preparing materials, and tracking attendance. Provide ad hoc administrative support as needed.


Performance Management


Assist in the development and updating of job profiles.
Support with KPIs and KPA coding and recoding. Import and manage data for bi-annual performance reviews.


Minimum Requirements    


Bachelor’s degree in Human Resources or equivalent.
Strong administrative and organizational skills. 
Ability to handle confidential information with discretion.
Excellent attention to detail and communication skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Relevant work experience as an HR Generalist or Junior HRBP.
Knowledge and a good understanding of BCEA, LRA, POPIA, and OHSA.
Sage 300 Experience (Advantageous).


Deadline:19th July,2025 more

We are seeking a motivated and detail-oriented Junior Business Intelligence Analyst to join our dynamic team. The ideal candidate should have a strong analytical mindset, excellent communication skills, and a passion for transforming data into meaningful business insights.

The candidate should possess a solid foundation in Microsoft Office applications, with a focus on Excel, and have a working... knowledge of SQL, MySQL, and Business Intelligence (BI) tools, Qlik products would be preferred. This role is perfect for an individual with 5+ years of relevant experience who is eager to contribute to the success of our business through data-driven decision-making.

Duties and Responsibilities    

Key Responsibilities


Work with stakeholders to understand business challenges and translate them into data-driven insights.
Design, develop, and maintain dashboards and reports using BI tools (e.g., QlikView, Qlik Sense, Power BI, Tableau).
Write complex SQL/MySQL queries to extract, transform, and analyze data from various sources.
Monitor data quality and troubleshoot issues to ensure accurate and reliable reporting.
Provide ad hoc analysis and support to business units across the organization.
Collaborate with different teams to improve and automate reporting processes.
Stay updated on BI best practices and tools to continuously improve our analytics capabilities


Minimum Requirements    


Bachelor's degree in a related field (e.g., Business Analytics, Information Systems, Data Science).
Proficiency in Microsoft Office applications, particularly Excel.
Minimum 5 years of experience in a Business Intelligence, Data Analysis, or similar role.
Strong proficiency in SQL/MySQL for data extraction and manipulation.
Experience with BI tools (e.g., QlikView, Qlik Sense, Power BI, Tableau). QlikView/Sense experience is highly advantageous.
Solid understanding of data warehousing concepts and data modeling.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Strong analytical thinking, problem-solving, and communication skills.
Experience working with cross-functional teams and engaging with non-technical stakeholders.


Nice to Have


Experience in the fintech or financial services industry.
Familiarity with scripting languages (e.g., Python, R) for data analysis.
Understanding of data governance and best practices in data management.


What We Offer


A collaborative and data-driven team environment
Opportunities for career development and learning
Exposure to cross-departmental strategic projects


Deadline:17th July,2025 more

Key Responsibilities:

Administrative Support:


Perform general admin duties such as filing, scheduling, correspondence, and data entry.
Maintain accurate records and documentation of operational activities.
Assist with onboarding and administrative tasks for new team members.


Sales Support:


Assist with tracking and reconciling sales performance data.
Provide back-end... support for the sales team with documentation and system inputs.
Help manage communications between operations and sales teams.


Reporting & Data Analysis:


Compile regular and ad-hoc reports on operational metrics.
Interpret and analyse data to support operational decision-making.
Assist in identifying trends and recommending improvements based on data.


Systems & Tools:


Work daily with Microsoft Suite (Outlook, Word, Excel, PowerPoint) to manage tasks.
Ensure accurate data capturing and maintenance within operational systems.


Internal Coordination:


Collaborate with team members to ensure smooth information flow and process execution.
Coordinate with other departments when required to resolve operational issues.


Minimum Requirements    

Minimum Requirements (Non-Negotiable):

Education:


Matric Certificate (Grade 12)


Experience:


1–2 years working in an administrative environment
3–6 months experience in a sales support or customer-facing role
Strong experience with the Microsoft Suite (Outlook, Word, Excel, PowerPoint)
Intermediate-level Excel skills (e.g., formulas, filtering, pivot tables)


Technical Exposure / Knowledge:


Familiarity with Windows OS
Basic understanding of telecommunications services or products


Preferred Experience:


Experience working in a cross-functional team
Prior experience compiling operational or sales reports
Exposure to data analysis and interpreting performance trends


Key Skills & Competencies:


Excellent attention to detail and high level of accuracy
Ability to work under pressure and meet deadlines
Strong communication skills, both written and verbal
Collaborative and willing to work closely within a team
Problem-solving mindset and willingness to learn
Excellent organisational and time management abilities


Deadline:9th July,2025 more

We are seeking a highly attentive and responsible Customer Service Consultant to join our Fraud & Risk Department. This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate... concerns to the relevant departments as needed.

Duties and Responsibilities    

Key Responsibilities:


Handle inbound and outbound customer queries related to fraud and risk matters via phone, email, and ticketing systems.
Accurately log and manage tickets through the internal system, ensuring queries are resolved within agreed timelines.
Identify suspicious activity and escalate urgent or complex issues to the relevant internal teams (Fraud, Legal, Compliance, IT Security, etc.).
Liaise with multiple departments to ensure customer issues are thoroughly investigated and resolved.
Educate customers on security best practices, fraud prevention tips, and steps to take following a suspected breach or incident.
Assist with any special investigations or reports required by the fraud and risk teams.
Maintain up-to-date knowledge of fraud trends, system protocols, and risk procedures.
Ensure compliance with internal policies and external regulatory requirements when handling sensitive customer information.


Minimum Requirements    

Minimum Requirements (Non-Negotiable):

Education:


Matric Certificate (Grade 12)


Experience:


Minimum 2 years working in a customer service consultant role
Experience in a finance, telecommunications, risk, fraud, or security-focused environment
Experience handling customer complaints, escalations, and sensitive information


Preferred Experience:


Exposure to or previous work in a Fraud, Risk or Compliance customer service team
Knowledge of regulatory standards applicable to financial or telecommunications services
Experience using ticketing, CRM, or workflow platforms (e.g., Zendesk, Freshdesk, Salesforce, etc.)


Non-Negotiable Exposure / Knowledge On:


Customer service principles and best practices
Ticketing systems and escalation protocols
Handling confidential and sensitive customer information
MS Office Suite (Outlook, Excel, Word)


Key Skills & Competencies:


Strong communication skills – clear, professional, and empathetic in both written and verbal communication
High attention to detail and accuracy when capturing or reviewing customer information
Ability to remain calm and focused under pressure, particularly when dealing with escalated or emotionally sensitive situations
Discretion and sound judgment in handling confidential or potentially fraudulent matters
Strong problem-solving skills and the ability to work independently and in a team
Time management and prioritisation skills in a high-volume environment


Deadline:5th July,2025 more

We are seeking a highly analytical and detail-oriented Credit Risk Modeller to join our Lending Team. The successful candidate will be responsible for building, validating, and maintaining credit risk models used for decision-making, calibrating, regulatory compliance, and strategic risk assessment. This role is ideal for a technically skilled individual who is passionate about data, modelling,... and developing insights that drive business impact.

Duties and Responsibilities    

Develop, implement, and maintain models for credit risk measurement related to; 


Merchant Advances
Consumer Advances
Create and refine credit scoring models to support lending decisions and customer lifecycle strategies.
Conduct model performance monitoring, diagnostics, and ongoing validations to ensure accuracy and stability.
Collaborate with Data Engineers and Business Analysts to ensure data quality and integrity for model inputs.
Produce clear, well-documented model development and validation reports for governance and audit purposes.
Contribute to stress testing and scenario analysis for regulatory or internal capital planning.
Stay current with regulatory changes, data science trends, and modelling techniques.
Engage with internal committees, governance teams, and stakeholders to explain model outcomes and support decision-making.
Support automation and integration of models into operational systems using appropriate tools and programming languages.


Minimum Requirements    


A degree in Statistics, Actuarial Science, Mathematics, Data Science, Quantitative Risk Management, or a related field.
A postgraduate degree (MSc/PhD) is advantageous.
3–7 years’ experience in credit risk modelling, financial modelling, or data analytics within financial services, fintech, or consulting.
Experience building credit models based on data-driven insights.
Solid understanding of credit lifecycle, risk metrics, and regulatory frameworks.
Experience working in a fintech or data-driven environment.
Hands-on experience with statistical programming (e.g., R, Python, SAS) and data manipulation (SQL).
Familiarity with modern machine learning approaches is beneficial, though not essential.


Deadline:4th July,2025 more

As a Financial Administrator, you will support the finance department with various administrative and financial tasks. Your role will involve managing basic financial records, assisting with reports, and ensuring the accuracy of data. This position requires strong attention to detail, problem-solving abilities, and the ability to work effectively within a team.

Duties and Responsibilities  ...  

Financial and Administrative Support:


Assist in maintaining accurate financial records and documentation.
Perform basic filing and document management tasks.
Support the finance team with day-to-day administrative tasks.


Data Entry and Reporting:


Input financial data into spreadsheets and accounting software.
Assist in preparing financial reports and summaries.
Ensure all data entered is accurate and up-to-date.


Compliance and Record Keeping:


Ensure financial records are kept in compliance with company policies.
Assist with any compliance-related tasks, including maintaining records for SARS, CIPC, etc. (if applicable).


Collaboration and Communication:


Work closely with team members to ensure smooth operations.
Communicate effectively with internal departments to resolve any discrepancies.


Minimum Requirements    

Required Qualifications

Education:


Non-negotiable: Matric (High School Certificate).
Preferred: Office Administration Certification or Diploma in Financial Administration.


Experience:


Non-negotiable: 2-5 years of experience in an administrative or finance position.
Proficiency in basic computer skills and software, including Microsoft Office (Excel, PowerPoint, Word).


Preferred Qualifications


Exposure to SARS, CIPC, or similar regulatory bodies would be beneficial.
Experience with basic filing and document management.


Key Skills


Strong attention to detail and problem-solving abilities.
Ability to work collaboratively within a team environment.
Ownership of work and a proactive attitude.


Deadline:28th June,2025 more

We are seeking an experienced Senior Call Centre Manager with a minimum of 7+ years in Call Centre management to lead our team in delivering secure and exceptional customer service in the financial services industry. The role involves managing a team of +/- Customer Service Consultants, ensuring operational efficiency, meeting performance targets, and maintaining compliance with regulatory... standards. This is a senior-level position that requires a strategic thinker with a strong background in team leadership, process optimization, and compliance in a financial services environment.

Team Management:


Lead the hiring, onboarding, and training of Customer Service Consultants to maintain a high-performing team.
Provide hands-on leadership by coaching, motivating, and supporting consultants to deliver top-tier customer service.
Conduct regular performance reviews, give constructive feedback, and create development plans to elevate team members’ skills and performance.
Dealing with Employee related issues and with Disciplinary procedures.


Operations Management:


Oversee all daily Call Centre operations, including managing inbound and outbound call flow, scheduling, and real-time performance monitoring to ensure KPIs are met.
Develop, implement, and continuously improve processes and procedures to enhance Call Centre efficiency, ticket management, and the customer experience.
Analyse performance data to identify trends, areas for improvement, and implement strategic adjustments to optimize operations.
Address and resolve escalated customer issues and complaints promptly and professionally.


Quality Assurance:


Establish and monitor key performance indicators (KPIs) to ensure high service standards.
Implement robust quality assurance processes, including call monitoring, feedback sessions, and regular customer satisfaction assessments.
Ensure compliance with industry regulations, security standards, and company policies to maintain customer trust and data integrity.


Analysis and Reporting:


Conduct regular analysis of performance metrics, customer trends, and Call Centre data.
Produce weekly and monthly reports for senior management, with actionable insights and recommendations for continuous improvement.


Training and Development:


Design and deliver training programs to enhance product knowledge, customer service skills, and compliance awareness within the team.
Foster a positive, collaborative work environment that encourages continuous learning, aligns with company values, and promotes employee growth.


Special Tasks and Projects:


Lead or support outbound campaigns and special projects.
Manage ad hoc tasks relevant to the role and scope of customer service management.


Minimum Requirements    

EXPERIENCE AND EDUCATIONAL BACKGROUND:


Minimum 7+ years of experience in a Call Centre management role, in the financial services industry.
Proven track record of managing a large Call Centre.
Proven ability to lead, develop, and inspire a team in a high-pressure, customer-focused environment.
Strong knowledge of Call Centre technology, including CRM systems.
Proven Microsoft Suite and Excel Skills.
Excellent communication, problem-solving, and conflict-resolution skills.
Ability to analyse complex data, identify trends, and make informed decisions.
In-depth knowledge of industry regulations, compliance standards, and best practices in financial services.


KNOWLEDGE, SKILLS AND ABILITIES:


Exceptional Management 
Written and verbal communication skills;
IT literacy / Computer skills - MS Office;
Good research ability;
Good Organisational and Time Management Skills;
Excellent Interpersonal Skills;
Detail-oriented;
Flexibility and ability to adapt to change;
Problem solver;
High level of integrity and professionalism.


Deadline:27th June,2025 more

Job Summary:


The Administrative Assistance will be crucial in ensuring that the Malawi Operations Team are consistently and efficiently supported timeously in various operational functions. 


Job Role:

Operational Activities: 


Ensure that the payroll file is accurately updated monthly and submitted to the Payroll Administrators 
Assist off-shore Managers with staff-related... queries. Gather all information and submit the information to HR
Verify, capture, and reconcile the weekly expense claims provided by all Malawi managers.
Check funding against transactions and current running balance daily and liaise closely with the Finance Department and Banks with all funding-related queries.
Prepare weekly cash instructions, and create and accept trades on PPI.
Fuel cards for Managers to be top-up timeously.
Lease agreements, rental, and license fees are paid on time and the rental schedule is updated timeously.


Monitoring and Reporting


Monitor vehicle tracking reports weekly for offshore managers and report back on any abnormalities to management
Monitor fuel consumption weekly and report back to management on any abuse or abnormalities.
Weekly monitoring and reporting on cash movement on PPI or on all related systems used.


General Administrative Tasks


General understanding of the MRA Withholding Tax process and record-keeping
Management of Fuel Cards
Act as point of contact for offshore Management related to payroll, administrative and treasury
Generating and Distribution of monthly.


Skills and Competencies:


Proficient in Microsoft Word and Excel 
Excellent attention to detail and organizational abilities to ensure the timely and accurate execution of operational support.
Ability to interact and communicate with stakeholders and possess strong verbal and written communication skills.
Strong analytical abilities with the capacity to recognize and address potential operational and financial concerns.
Anonymity while handling sensitive financial data with integrity and professionalism.
Able to work under immense pressure and
Time Management


Attributes:


Analytical Thinking: The capacity to evaluate and advise on operational objectives and reach fact-based conclusions.
Proactive Planner: Must be able to effectively predict Operational requirements and make plans in advance to ensure timely disbursements.
Collaborative Team Player: Willingness to collaborate closely with multiple departments to guarantee efficient operational procedures and resolve any concerns that may crop up.
Ability to function quickly and adjust to shifting priorities and demands.
Ethical Mindset: Dedication to upholding legal requirements, compliance requirements, and moral standards.


Minimum Requirements    

Requirements:


Grade 12 Senior Certificate or National Diploma in Business Administration (will be an advantage)


Deadline:10th August,2025 more

We are seeking a highly motivated, experienced Sales Managers with a strong background in field and community-based sales to lead new customer onboarding for a growing banking initiative.

This role is ideal for candidates who are skilled at engaging customers in high-traffic environments such as restaurants, malls, residential estates, and other public-facing locations. If you’re passionate... about helping people access secure, user-friendly banking solutions, we want to hear from you.

Duties and Responsibilities    


Business Development & Client Acquisition- Identify and engage restaurant owners and staff to use our banking products.- Develop and maintain relationships within the hospitality industry.- Conduct sales presentations and product demonstrations to potential customers.


Sales & Target Achievement-


Meet and exceed set acquisition targets for salary deposits and value-added services (VAS).
Drive adoption of banking solutions through consultative selling.
Provide regular sales forecasts and progress reports.


Relationship Management & Client Retention-


Act as a trusted advisor, ensuring long-term client satisfaction.
Provide after-sales support and handle queries efficiently.
Gather feedback to improve service offerings.


Market Research & Industry Engagement


Stay up to date with hospitality trends and competitor activities.
Attend networking events to expand industry connections.
Identify opportunities for partnerships and collaborations.


Reporting & Compliance


Maintain accurate records of client interactions and sales activities.
Ensure compliance with banking regulations and internal policies.
Provide weekly performance reports to management.


Minimum Requirements    


Grade 12 Senior Certificate
Proven field sales experience
Background in banking, retail, telecommunications, or consumer-facing industries
Professional appearance and demeanour
Excellent verbal communication and interpersonal skills
Strong networking ability and relationship building
In-depth local area knowledge
Competent with Microsoft Office Suite for planning and reporting


Deadline:10th August,2025 more

Job Summary:


We are seeking a highly motivated and detail-oriented Due Diligence Specialist to join our team. This role involves facilitating the full end-to-end onboarding and due diligence process for all new and existing local and international business partners. The ideal candidate will have excellent analytical skills, a strong understanding of compliance principles, and the ability to... work effectively in a fast-paced environment.


Key Responsibilities


Conduct standard and ongoing due diligence at entity level of all new and existing corporate partners globally.
Assist with due diligence team training and refining internal due diligence processes.
Attend to annual reviews received from existing corporate partners globally.
Conduct annual reviews on existing corporate partners globally.
Identification of UBOs: conduct Ultimate Beneficial Ownership identification for corporate partners globally.
Screening: conducting PEP/PIP screening, sanctions screening, and adverse media screening on corporate partners and related persons globally.
Collecting and analysing data derived from multiple sources, including publicly available databases and websites.
Work closely with other departments including Business Development, Finance and ICT-IT teams.
Liaise with relevant internal stakeholders and update internal documents used in the due diligence process, as and when needed to ensure documents reflect up-to-date information.
Attend to compiling due diligence reports for signoff by in-country compliance officers.
Maintain a neat, secure and orderly filing system for due diligence. 


Experience:


3 - 5 years’ experience in a due diligence/compliance role dealing with cross-border KYC/KYBP.
Experience in Fintech or Financial Services industries is preferable but not essential.
Team player but capable of working independently and meeting tight deadlines.
Experience with systems such as DowJones/LexisNexis etc.
Attention to detail is critical in this role.


Skills Required:


Intermediate computer skills including Microsoft Office Suite.
Effective time management.
Ability to multi-task and prioritise.
Adaptable to change in a fast-paced environment.
Be practical orientated.
Understand and apply a risk-based approach.


Preferred Qualifications


AML/CFT Compliance qualification/certification is essential.
Experience with due diligence software or tools.
Knowledge of Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.


Deadline:10th August,2025 more

WHO ARE YOU?


You are an admitted Attorney looking for in-house experience. You like to think outside the box to solve complex problems and keep updated with new legislation and legal trends. You can work in a diverse environment and form legal opinions in multiple disciplines or fields.


WHAT YOU'LL DO HERE

Legal Advisor


Draft, review, and interpret various commercial legal... agreements.
Attend to all ad hoc legal matters affecting the group.
Refer matters to an external legal counsel should it be required.
Draft legal letters for the group and draft ad hoc legal agreements (nationally and internationally).
Review all group agreements, highlight the legal risks, and present mitigating factors concerning the identified risk(s) to relevant business units.
Draft and review group policy documents.
Advise the group on general legal matters and stay up to date with legal/regulatory changes that have an impact on the group.
Review and develop the group’s current legal processes.
Meet predetermined targets and timelines as set by the Head of Department in respect of the above from time to time.
Draft legal opinions; and contract negotiation with third parties.


General Legal Duties


Assist, if required, with the development and/or implementation of group policies.
Draft legal letters for the group and draft ad hoc legal agreements (nationally and internationally).
Provide guidance/support to other members of the Legal and/or Compliance Team.
Advise the group on general legal matters and stay up to date with legal/regulatory changes that have an impact on your business unit.
Refer matters to an external legal counsel should it be required and approved by the Legal Manager.
Provide legal assistance under the umbrella of shared services to the group.
Provide oral and written legal opinion reports on research conducted as well as on various aspects of foreign and domestic law.
Interpret contracts, legislation, and regulations.
Liaise with various divisions of the group as well as with external stakeholders regarding all legal matters.
Meet predetermined targets and timelines as set by the Head of Department in respect of the above from time to time.


EXPERIENCE AND EDUCATIONAL BACKGROUND


Bachelor of Laws (LLB) from a recognised university.
Admitted Attorney/Legal Practitioner (South Africa).
1-3 years post-admission experience in a legal advisory role.
Experience in drafting and reviewing a variety of contracts is essential to this position.
Experience in Fintech, Financial Services or Telecommunications industries is preferable but not essential.


KNOWLEDGE, SKILLS AND ABILITIES


Exceptional written and verbal communication skills.
IT literacy / Computer skills - MS Office.
Good research ability.
Good Organisational and Time Management Skills.
Excellent Interpersonal Skills.
Detail-oriented.
Flexibility and ability to adapt to change.
Problem solver.
Ability to work with confidential information, and maintain a high level of confidentiality.


Deadline:3rd July,2025 more

Job Summary:


You are an Admitted Attorney/Advocate/Legal Practitioner with a passion for drafting and reviewing local and international contracts. You are well organised with an eye for detail. You are able to manage your own workload and prioritise your tasks. You work well under pressure and can work well independently and within a team.


Junior In-house Legal Counsel / Junior Legal... Advisor


Draft and review International Remittance/Money Transfer Agreements;
Highlight the legal risks, and present mitigating factors concerning the identified risk(s) to relevant business units;
Assist with the AML/CFT due diligence process;
Assist with the onboarding of third-party service providers globally;
Attend to all ad hoc legal matters affecting the remittance business and other business within the group;
Draft legal letters for the group and draft ad hoc legal agreements (nationally and internationally);
Assist in drafting and reviewing group policy documents;
Draft, and review, various commercial legal agreements applicable to the group;
Advise the group on general legal matters and stay up to date with legal/regulatory changes that have an impact on your business unit;
Review and develop the group’s current legal processes;
Meet predetermined targets and timelines as set by the Head of the Department in respect of the above from time to time;
Refer matters to an external legal counsel should it be required and approved by the Legal Manager;
Draft legal opinions; and Contract negotiations with third parties.


Regulatory Compliance


Advise on the influence of legislation applicable to the different group divisions and their clients but with a primary focus on the remittance business;
Provide oral and written legal opinion reports on research conducted as well as on various aspects of foreign and domestic law;
Interpret contracts, legislation, and regulations;
Compile regulatory compliance processes to assist the group in complying with regulatory obligations;
Ad hoc regulatory compliance duties; and
Meet predetermined targets and timelines as set by the Legal Manager in respect of the above from time to time.


General Legal Advisor Responsibilities - Legal Services


Provide legal assistance under the umbrella of shared services to the group;
Liaise with various divisions of the group as well as with external stakeholders regarding all legal matters; and
Meet predetermined targets and timelines as set by the Head of the Department in respect of the above from time to time.


Legal and Compliance Administration


Maintain legal agreement templates, including, but not limited to; non-disclosure agreements, Remittances / Money Transfer Agreements and other agreements;
Ensure that the group is equipped with all the necessary resources and tools to fulfil all legal and compliance tasks; and
Meet predetermined targets and timelines as set by the Head of the Department in respect of the above from time to time


Minimum Requirements    

EXPERIENCE AND EDUCATIONAL BACKGROUND:


Bachelor of Laws (LLB) from a recognised university;
Admitted as an Attorney/Advocate/Legal Practitioner (South Africa);
Minimum of 3 years of post-admission experience in a legal advisory role;
Extensive experience in drafting and reviewing a variety of contracts is essential to this position. Role has a large focus on agreements in foreign jurisdictions;
Knowledge of local and international AML/CFT/KYC and FATF, preferable but not essential;
Experience in Fintech, Financial Services or Remittance industry, preferable but not essential.


KNOWLEDGE, SKILLS AND ABILITIES:


Exceptional written and verbal communication skills;
IT literacy / Computer skills - MS Office;
Good research ability;
Good Organisational and Time Management Skills;
Excellent Interpersonal Skills;
Detail-oriented;
Flexibility and ability to adapt to change;
Problem solver;
High level of integrity and professionalism.


Deadline:2nd July,2025 more

We are seeking a motivated and detail-oriented Operations Assistant to provide crucial support to our operations team. This role will involve a variety of tasks, including administrative duties, pricing management, customer support, vendor coordination, and assisting with app testing. As you will be shadowing the Operations Manager, this is an excellent opportunity for a young individual eager to... learn and grow in a dynamic environment. If you thrive under pressure, enjoy solving problems, and are passionate about continuous self-improvement, we want to hear from you!

Duties and Responsibilities    


Administrative Support: Assist with day-to-day administrative tasks such as data entry, scheduling, and document management.
Pricing Management: Help with updating and maintaining pricing databases for grocery products, ensuring accuracy and timely adjustments.
Customer Support: Respond to customer inquiries, resolve issues, and provide product or app support.
App Testing & UAT Management: Assist with testing the company’s app, ensuring all features work as intended by executing test cases, logging issues, and verifying fixes in UAT (User Acceptance Testing) environments.


Vendor Management:


Manage relationships with vendors, ensuring clear communication and timely resolution of issues.
Oversee stock levels and coordinate with vendors to maintain inventory availability.
Provide back-end support for vendor onboarding, contract management, and performance tracking.
Reporting: Help with generating reports, tracking performance metrics, and providing insights based on operational and vendor data.


Minimum Requirements    

Experience:


Prior experience in administrative or operations roles (preferably in retail or fintech) advantageous.
Good customer service
Basic understanding of app testing and UAT (training can be provided if necessary).
Experience in vendor management, stock control, or inventory management is a plus.
Foreign exchange knowledge


Skills:


Strong organizational skills with attention to detail.
Excellent communication skills, both written and verbal.
Proficient in Microsoft Office, Excel, and CRM systems.
Ability to multitask and prioritize duties efficiently.


Nice-to-Have:


Experience in fintech or retail.
Familiarity with pricing models in retail and inventory management systems.


Deadline:2nd July,2025 more