KEY RESPONSIBILITIES


Manage and grow a portfolio of corporate banking relationships, ensuring high levels of client satisfaction and loyalty
Identify and pursue new business opportunities, both within existing relationships and through new acquisitions.
Conduct financial analysis and due diligence on potential and existing clients to assess creditworthiness and identify opportunities for... growth.
Promote and sell the bank's products and services, including cash management, trade finance, and lending solutions.
Ensure that all relationships are managed within the bank's risk appetite and that all credit and operational risks are identified and mitigated.
Collaborate with internal stakeholders, including credit risk, product specialists, and operations teams, to ensure seamless delivery of services to clients.
Ensure that all activities are conducted in compliance with regulatory requirements and bank policies
Increase the size and complexity of the relationship portfolio.
Achieve revenue growth targets through the sale of banking products and services
Maintain high levels of client satisfaction and loyalty.
Ensure that all relationships are managed within the bank's risk appetite.


FINANCIAL 


Ensure the Sector’s PBT; Risk Asset & Liability budgets respectively are met.
Ensure the Sectors approved cost budgets are not exceeded.
Fund the bank with cheap liabilities.
Ensure prompt remedial action on delinquent accounts.


PROCESS


Ensure effective growth and development of the bank’s share of wallet of the existing clients
Convert prospects and new clients to ENG Bank relationships.
Within the framework of the bank’s Calling policy for Marketing & Credit calls, develop a calling plan, communicate and monitor to ensure compliance by Sector Account Managers.
Ensure service excellence, customer satisfaction and improved relationship management.
Ensure bank’s credit policy requirements are upheld and only good quality risk assets requests of clients are recommended for top management approvals.


CUSTOMER 


Call on customers (at least per calling policy requirements), to determine their business needs, to obtain feedback on customer service and to ensure customer satisfaction.
Review, approve & recommend for higher approvals, proper evaluated customers’ banking needs as it relates to credit, electronic banking and operational support.
Develop for (in conjunction with corporate products unit), appropriate Corporate Banking products and services.
Negotiation of loan/credit terms and conditions, pricing, closing of transactions as well as follow up after sales.


EDUCATION AND EXPERIENCE


Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications will be added advantage)
Minimum of 5 years working experience, at least 2 in corporate marketing
Advance credit/marketing skills
Relationship management skills
Communication skills
Strategic initiative
Planning /execution
Strong Negotiation Skills more

Industry and Market Trend Analysis


Track developments in the financial services industry (e.g. CBN regulations, fintech disruption, inflation, interest rates, FX dynamics).
Monitor macroeconomic indicators that affect lending, deposits, investment products, and customer behavior.


Competitor Benchmarking


Analyze competitor banks’ products, pricing, branch expansion, digital... offerings, and campaigns.
Provide competitive intelligence reports for business units, senior management, and strategic teams.


Customer & segment Insights


Study customer acquisition, retention, and churn rates across segments (Retail, SME, HNWI, LOC & EFS).
Identify behavioral trends in channel usage, digital adoption, and product uptake (cards, loans, savings, etc.).


Performance Reporting and Dashboarding


Develop and maintain dashboards (Power BI, Excel) showing market share, revenue trends, and segment performance.
Generate reports that track product penetration, fee income, and cross-sell ratios.


Support Strategic Initiatives


Provide intelligence to support product development, new market entry, branch optimization, and digital transformation.
Assist in pricing strategies, marketing campaign planning, and competitor threat assessments.


Collaboration Across Business Units


Work with Retail, Commercial, LOC, HNWI, Payment and Strategy teams to supply tailored insights.
Support quarterly business reviews, board reporting, and investment/expansion decisions.


Experience & Qualifications


Bachelor’s degree in computer science, Mathematics, Statistics or Business Management
Working knowledge of data mining using SQL, ETL, and Excel
Demonstrated experience in executing presentations of technical and business level data.
Knowledge and familiarity with Tableau is a plus
Proven ability to synthesize analytics and research results into clear insights, and to deliver actionable recommendations.
Business writing and presentation skills for executive reporting
Ability to link market signals with financial impact more

JOB PURPOSE
• The UI/UX Manager will shape the visual and interaction layer of both external-facing (customer) and internal-facing (employee) products - ensuring they are not only functional and intuitive, but also emotionally resonant and frictionless to use. • As a key member of the product delivery team, the UI/UX Manager will collaborate closely with Product Managers, Developers, and... Process Designers to translate strategy, user insight, and process logic into high-impact interfaces. They will advocate for usability, accessibility, and design excellence across platforms, devices, and journeys.
KEY RESPONSIBILITIES
User Research & Journey Understanding
• Conduct or interpret discovery research to understand user behaviors, pain points, and context. • Map user journeys, task flows, and personas to anchor design in real-world usage. • Collaborate with frontline teams and stakeholders to surface nuanced user needs.
Interface & Experience Design
• Design high-fidelity mockups, interactive prototypes, and UI specifications across web, mobile, USSD, and internal platforms. • Apply design systems and accessibility principles to ensure consistency, clarity, and inclusivity. • Translate workflows, service blueprints, and user stories into intuitive interactions and layouts. • Drive simplicity, visual harmony, and intuitive navigation through thoughtful design craft.
Agile Product Development
• Work closely with Product Managers to co-define MVPs and prioritize design iterations based on user and business value. • Collaborate with software engineers to hand off and support implementation of UI designs, ensuring fidelity and feasibility. • Participate in agile rituals (standups, retros, sprint planning) and contribute to shared delivery rhythm.
Feedback Loops & Iteration
• Conduct usability testing and synthesize feedback into actionable design improvements. • Analyze usage data (heatmaps, click paths, drop-offs) to identify pain points and refine UX. • Maintain a feedback loop with end users, developers, and product owners for continuous design evolution.
Design System & Standards Stewardship
• Contribute to the development and evolution of the enterprise design system. • Ensure alignment with brand guidelines, accessibility standards (e.g., WCAG), and responsive design principles. • Advocate for visual and interaction consistency across the product ecosystem.
Qualification Required & Experience
• Undergraduate degree in Design, Human-Computer Interaction, Computer Science, or related field. • Certifications in UX/UI, Human-Centered Design, or Service Design are a plus.
Experience and Proficiency
• Proven experience designing for digital products across web, mobile, and/or USSD. • Proficiency in design tools (e.g., Figma, Adobe XD, Sketch, InVision) and collaboration platforms (e.g., Miro, Lucidchart, Confluence). • Demonstrated track record of delivering user-centered designs that solve real problems and improve outcomes. • Experience collaborating in cross-functional squads with product managers, engineers, and business stakeholders.
Skills & Personal Attributes
• User-Centered Thinker: Grounds every design in empathy, evidence, and real-world insight. • Systematic Visual Designer: Balances aesthetics with logic, consistency, and usability. • Collaborative Builder: Works fluidly with product and engineering to shape what gets built. • Iterative Improver: Comfortable evolving work based on data, feedback, and context shifts. • Design Integrator: Connects individual UX improvements into broader platform patterns and design systems, ensuring scalable and consistent user experience across products. • Simplifier: Able to translate complex workflows and abstract ideas into clean, usable interfaces. • Digitally Curious: Stays current with design trends, tooling advances, and evolving interaction models.
Location: Accra

To submit your application, click on the link below and complete all relevant fields on the online application form.
Click Here To Apply Online
Closing Date: 15 September, 2025 more

Key Responsibilities:

SALES AND MARKETING MANAGEMENT


Put in place annually, an approved target market document with complete information on customer segmentation, target names, products, services, revenues and profitability.
Deliver set targets for deposits, risk assets, transactions and revenue and the effective management of clients.
Target assigned customer segments within... allocated time and call frequency to generate profitable sales.
Ensure proper booking of all transactions of customers including deposits, loans, revenues and costs.
Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.
Track and maintain allocated performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis.


RELATIONSHIP MANAGEMENT & CUSTOMER SERVICE 


Deliver agreed customer and product sales, wallet share and profitability targets.
Create and monitor customer sales program.
Achieve minimum of 5 products per customer.
Responsible for keeping self and supervisors up to date on competitor data and feedback provided for product and service changes or development.
Achieve minimum customer satisfaction rating of ‘very satisfied’.
Deliver appropriate product solutions and services to customers in order to deliver at least 75% of customer’s wallet.
Develop strong internal relationships to support the successful servicing of customers and the delivery of sales targets.
Build a strong local profile for self and bank through positive involvement in community activities.
Own customer complaints and resolution process in portfolio and collect all past due obligations.
 Advice/update customers on all tariffs, policies, procedures and any other changes to products or accounts.
Ensure proper authorization and contact customers with regard to confirmation limits and any other account management issues.


RISK & COMPLIANCE


Ensure all credit transactions and credit files in portfolio comply with the spirit and the letter of all applicable laws, regulations and institutional policies.
Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other Group controls.
Ensure all credit lines are current, and all credit transactions are duly approved per policy within acceptable TAT.
Constantly monitor credit portfolio to ensure maximum of 3% NPL. 
All files with PDO/Arrears position of  over 30 days will be submitted to Remedial Unit with forwarding memo and copy signed by Remedial and kept in the branch
Operate within the set expense budget on a customer by customer basis.


ADMINISTRATION & TEAMWORK


Follow up on all pending transactions and ensure completion.
Maintain customer profiles and files
Submit the following in a timely manner; daily planner, call memos, sales plans, forecasts, expense refunds etc. 
Provide feedback on performance of service providers.
Provide feedback to various sectors on the performance of staff e.g. IT, Operations etc.
Provide cover for other  account managers or sales Managers when necessary
Provide honest feedback on performance of colleagues
Share knowledge and best practice with team members 


Qualifications & Experience


Bachelor's degree in Sales, Marketing
Minimum2 Years experience at Account Relationship Officer level Required
Sales Experience in Financial Environment 
Credit Appraisal Skills more

JOB PURPOSE


To aid and support to the Head of Business Development and the Managing Director of the Asset Management Unit in order to grow the Assets Under Management leading to the growth in business and revenue in a profitable and cost-effective manner. 
To understand client investment needs and objectives and identify opportunities for EDC to provide investment solutions to address such... investment needs. 
To aggressively pitch for new businesses in the HNWI space.
To provide efficient management of all existing HNWI and ensure repeated businesses from them.
To offer appropriate financial Planning for the well-being of the company's internal and external clients, whilst maintaining the interests of the company.
To add value to a customer base via the provision of appropriate financial advice and selling appropriate financial products to customers, thereby meeting the clients' unique financial needs.


JOB CONTEXT 


The role requires candidate to be customer centric and network minded with abilities to address/escalate issues to the Head of Business Development and Managing Director in order to ensure strong customer relationships and superior service quality. 
The incumbent is requested to efficiently manage and provide information on the HNWI aspect of the business. 
Candidate is required to have a strong supervision and presentation skills.
The incumbent is required to maintain excellent communication with Ecobank Relationship Managers to ensure AUM growth.
The role also comes with the ability to efficiently sell investment solutions and come up with marketing initiatives to grow AUM in the HNWI space.


KEY RESPONSIBILITIES


Attain targeted sales goals and performance targets through effective use of available resources.
Develop marketing strategy for the HNWI business and detailed implementation plan for execution.
Efficiently manage the HNWI business to ensure constant AUM and revenue growth.
Ensure quick resolution of client issues to delight clients.
Identify and undertake specific initiatives to win new business at each prospect.
Identify, contact and qualify new prospects within the identified market, cold calling and following up marketing leads.
Develop and execute responses to queries from prospects and clients.
Co-ordinate one-to-one meetings with prospects.
Organize and perform demonstrations and/or presentations of the company key product offerings to prospective clients.
Manage sales opportunities from first call through to closure
Negotiate and close new business contracts
Work closely with the various banking group within Ecobank to propose and execute marketing activities and communication
Take ownership of market intelligence within the market (trends, competition and sale team update)


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications 


Bachelor’s or master's degree (Minimum)
SEC licensed 


Experience


At least 4-7 years sales/marketing experience with good sales track record, in selling investment products
Ability to interact and negotiate with the client organization at take basic decisions.
Sound Knowledge of Investment & Banking sector
Product knowledge, ideally across various asset classes.
Customer focused & results oriented. 
Ability to pull together various resources to sell and deliver customer solutions. 
Good organizational and time management skills are highly desirable. 
Result driven, 
Inclusive, flexible, savvy and sensitive to client culture.


Skills & Capabilities & Personal Attributes


Demonstrate excellent client acquisition skills 
Demonstrate excellent leadership skills and team management skills
Demonstrate a strong ability to ensure quick resolution of client queries and complaints
Cooperative working style and strong communication skills are required, in order to develop and maintain effective working relationships both externally and internally.
Strong attention to detail and ability to multi-task in a fast-paced environment
Ability to communicate clearly and concisely with clients/prospects and internal contacts
Strong interpersonal skills, team-oriented and self-motivated
Articulate and energetic self-starter with strong communication and interpersonal skills.
Highly self-motivated: ability to generate ideas and demonstrate initiative and perseverance. Team player with ability to work successfully under own initiative. more

JOB PURPOSE 


The Role will be responsible for the development, planning, implementation, integration, testing and on-going operational maintenance of software Products and Services for the entire Ecobank group. It will report directly to Chief Software Architect who is responsibility for group-wide architectural design of software development solutions and platforms.


JOB... CONTEXT 


The role will work with key stakeholders i.e. Business analyst, Project Managers and Business Heads in actualizing development of solution to meet customer needs.
The role will ensure that applicable standards are maintained and collaborate with stakeholders to achieved desired application end state.


KEY RESPONSIBILITIES 


Supervising and overseeing the technical aspects of projects and Providing training to Senior Software Engineers and Software Engineers within Ecobank group
Drive the implementation of the 3-tier domain for Commercial, Corporate and Consumer Banking the Group
Work jointly with other unit head to break down organisational silos and increase sharing vision and strategy across teams.
Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Develop and implement Software programs.
Controlling the integrity of understanding the solution by all team members and other stakeholders, maintaining the specifications up to date, tracking compliance with common programming standards.
Compile timely, comprehensive, and accurate documentation and or reports as requested.
Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
Drive and support Innovative ideas to improve processes and the bottom line.


KNOWLEDGE, SKILLS & EXPERIENCE

Experience & Qualifications


Education: – A University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering, Numeric Science, or its equivalent.


Professional Qualifications: - ITIL.


Minimum of 12 years IT experience, of which 8 years cognate experience in Fintech or Banking
MBA will be an added advantage.
Multi-lingual ability will be an advantage.
Skills, Capabilities & Direct attributes
Demonstrable experience in developing software in a service-oriented architecture (SOA) environment. 
Good understanding of Microservice architecture and techniques, Container and DevOps CI/CD technology.
In-depth experience in programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Apache HTTPd server, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Advanced knowledge of Systems Development Life Cycle and Programming Languages.
Good understanding of workflow system, Oracle Banking Platform (OBDX, Flexcube) and digital technology.
Adequate knowledge of software methodologies and design patterns.
Knowledge of governing security standards.
In-depth knowledge of Data structure and algorithm
Strong leadership, analytical and problem-solving skills
Excellent technical, planning and organizational skills.
Experience working with multi-cultural & multi-national environment. more

JOB PURPOSE 


This function is responsible & accountable for ensuring proper and successful end-to-end testing of all software development and changes released into the production environment across Ecobank group. 
The role entails the design, implementation, execution, and documentation of developed application test cases and conducting of user acceptance tests towards obtaining business... sign off for deployment to the production environment. 
This role is required to preserve the reputation of the bank against irreparable loss which may occur with the introduction of bugs into the live environment.


JOB CONTEXT 


This role will relate with project managers, Business Analyst, Software Developers, Test & Version Control team and other stakeholders across the Ecobank Group to ensure delivery of qualitative software application/integration in line with business expectations and organizational policies.
He/she will oversee and guide activities of other quality assurance officers.
Decision making will be guided by policy and consultation.


KEY RESPONSIBILITIES 


Review business, functional and technical requirements in a bid to create detailed, comprehensive and well-structured test plans, test cases and procedures ensuring usability, functionality, security and performance.
Reviews and evaluates designs and project activities for compliance with quality assurance guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.
Identify, document and track application bugs for remediation and production system stability.
Perform regression testing when bugs are resolved. 
Analyse test results and Provide advice/recommendations to developers on code/bug fixes.
Coordinate/Oversees Solution Validation, User Acceptance sessions with all stakeholders and obtain users’ sign off.
Carry out Change Management documentations and required go-live activities.
Effective transition of Application support to applicable support teams while providing second Level Support
Works with software quality assurance officers and internal and outsourced development partners responsible for all stages of quality assurance for complex products and platforms, including testing strategy, analysis, coding, results evaluation, and proposed corrective actions. 
Collaborates and expands relationships with internal and outsourced development and quality assurance partners on software and firmware design and development.
Provides domain-specific expertise and perspective to cross-organization projects, programs, and activities. 
Drives innovation and integration of new technologies into projects and activities in the software quality assurance team. 
Provides guidance and mentoring to less-experienced Quality Assurance Officers
Prepare applications for deployment and delivery.


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications


Bachelor’s in computer science, Information Systems, or equivalent. Master's degree will be an advantage.
Minimum of 6 years of experience in software testing and quality assurance processes.
Professional certification in IT Quality Assurance/Testing is highly desirable. 
Proven work experience in software quality assurance. 
Working experience or general knowledge of the ITIL framework is highly desirable.
French and other language skills is desirable.


Skills & Experience


Experience in writing clear, concise, and comprehensive test plans and test cases.
Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required.
Knowledge with both white box and black box testing.
Strong Analytical and Critical thinking skills and creative problem solver.
Demonstrated ability to quickly understand complex systems. 
Ability to work on multiple tasks simultaneously in a high-pressure environment. 
Ability to interact with individuals on all organizational levels. 
In depth knowledge of software development concepts and QA methodologies. 
Proven work experience in software application and API testing (REST and SOAP) 
Hands-on experience with automated testing tools like Selenium, Katalon, smart bear etc. 
Experience working in an Agile/Scrum development process.
Good knowledge of new technologies, trends and innovation. more

JOB PURPOSE


The Role will be responsible for the development, implementation, integration, testing and on-going operational maintenance of software Products and Services for the entire Ecobank group.


JOB CONTEXT


The role will work with key stakeholders i.e. Business analyst, Project Managers and Business Heads in actualizing development of solution to meet customer needs.
The... role will ensure that applicable standards are maintained and collaborate with stakeholders to achieved desired application end state.


KEY RESPONSIBILITIES


Providing training to Software Engineers within Ecobank group
Drive the implementation of the 3-tier domain for Commercial, Corporate and Consumer Banking for the Group
Work jointly with unit head to break down organizational silos and increase sharing vision and strategy across teams.
Work with team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Develop and implement Software programs.
Controlling the integrity of understanding the solution by all team members and other stakeholders, maintaining the specifications up to date, tracking compliance with common programming standards.
Compile timely, comprehensive and accurate documentation and or reports as requested.
Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
Drive and support Innovative ideas to improve processes and the bottom line.


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications:


Education: – A University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering, Numeric Science or its equivalent.


Professional Qualifications: - ITIL.


Minimum of 5 years programming experience
Multi-lingual ability will be an advantage.


Skills & Experience: 


Demonstrable experience in developing software in a service-oriented architecture (SOA) environment. 
Good understanding of Microservice architecture and techniques, Container and DevOps CI/CD technology.
In-depth experience in programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Intermediate knowledge of Systems Development Life Cycle and Programming Languages.
Good understanding of workflow system, Oracle Banking Platform (OBDX, Flexcube) and digital technology.
Adequate knowledge of software methodologies and design patterns.
Knowledge of governing security standards.
In-depth knowledge of Data structure and algorithm
Strong leadership, analytical and problem-solving skills
Excellent technical, planning and organizational skills.
Experience working with multi-cultural & multi-national environment
Availability and willingness to travel to other locations as required more

JOB CONTEXT


The role will work with key stakeholders i.e. developers, Business analyst, Project Managers in actualizing development of solution to meet customer needs.
The role will implement solution based on documented approach of Ecobank software development standard.


KEY RESPONSIBILITIES


Get involved in the implementation of the 3-tier domain for Commercial, Corporate and... Consumer Banking for the Group
Participate at all stages of the software development lifecycle as part of a cross-functioning team.
Be a part of a small, close knit and Agile team working on a wide range of activities to get a new business and products up and running.
Develop, test, and implement new software programs.
Independently install, customize, and integrate commercial software packages.
Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Analyse user requirements and convert requirements to design documents.
Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications


Education: – University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering or its equivalent
Multi-lingual ability will be an advantage.


Skills & Experience: 


Possess good problem-solving attribute and critical thinking skills.
Ability to learn various programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Basic understanding of Systems Development Life Cycle.
Communicate effectively and professionally in all forms of communication with internal customers.
Basic knowledge of software methodologies and design patterns.
Basic Understanding of Data structure and algorithm
Experience working with multi-cultural & multi-national environment.
Availability and willingness to travel to other locations as required more

JOB PURPOSE


The Role will be responsible for the development, implementation, integration, testing and on-going operational maintenance of software Products and Services for the entire Ecobank group.


JOB CONTEXT


The role will work with key stakeholders i.e. Business analyst, Project Managers and Business Heads in actualizing development of solution to meet customer needs.
The... role will ensure that applicable standards are maintained and collaborate with stakeholders to achieved desired application end state.


KEY RESPONSIBILITIES


Providing training to Software Engineers within Ecobank group
Drive the implementation of the 3-tier domain for Commercial, Corporate and Consumer Banking for the Group
Work jointly with unit head to break down organisational silos and increase sharing vision and strategy across teams.
Work with team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Develop and implement Software programs.
Controlling the integrity of understanding the solution by all team members and other stakeholders, maintaining the specifications up to date, tracking compliance with common programming standards.
Compile timely, comprehensive and accurate documentation and or reports as requested.
Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
Drive and support Innovative ideas to improve processes and the bottom line.


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications:


Education: – A University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering, Numeric Science or its equivalent.


Professional Qualifications: - ITIL.


Minimum of 5 years programming experience
Multi-lingual ability will be an advantage.


Skills & Experience: 


Demonstrable experience in developing software in a service-oriented architecture (SOA) environment. 
Good understanding of Microservice architecture and techniques, Container and DevOps CI/CD technology.
In-depth experience in programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Intermediate knowledge of Systems Development Life Cycle and Programming Languages.
Good understanding of workflow system, Oracle Banking Platform (OBDX, Flexcube) and digital technology.
Adequate knowledge of software methodologies and design patterns.
Knowledge of governing security standards.
In-depth knowledge of Data structure and algorithm
Strong leadership, analytical and problem-solving skills
Excellent technical, planning and organizational skills.
Experience working with multi-cultural & multi-national environment
Availability and willingness to travel to other locations as required more

JOB PURPOSE

The Head of Business Growth is responsible for strategically developing and expanding Ecobank’s remittance and fintech services across targeted markets. This role focuses on increasing market share, onboarding new partners, and significantly boosting remittance revenue in key corridors. The incumbent is a visionary leader who identifies and captures new business opportunities,... ensures the execution of growth strategies that align with the Group’s overall objectives, and fosters innovation within the team.

This role directly manages the Business Development Manager, Account Manager, Partner Success Manager, and Regional Growth Manager, overseeing their activities to ensure cohesive and effective execution of business growth strategies.

JOB CONTEXT

The Head of Business Growth operates in a highly competitive and dynamic fintech and remittance landscape. With increasing competition from fintech players and emerging technologies, the role requires a deep understanding of market dynamics, technological advancements, and regulatory landscapes. This position is crucial to ensuring Ecobank remains agile in capturing new opportunities while addressing customer needs and remaining compliant with regulatory frameworks. The incumbent must be a strategic thinker capable of balancing long-term growth with immediate operational efficiencies.

KEY RESPONSIBILITIES

Business and Financial Performance


Revenue Growth: Develop and implement strategies to achieve at least a 30% annual increase in inbound and outbound remittance revenues.
Market Expansion: Identify and capitalize on market trends and opportunities to expand Ecobank’s footprint in the remittance and fintech space.
P&L Management: Monitor financial performance, ensuring that all growth initiatives contribute positively to the bank's profitability.
Strategic Planning: Drive the development of strategic plans for business expansion, optimizing resource allocation to meet financial goals.


 Customer Excellence


Partnership Building: Build, maintain, and enhance partnerships with fintech companies, regulators, and payment service providers to expand Ecobank’s service offerings.
Customer Satisfaction: Oversee initiatives to enhance customer experience, ensuring that product offerings meet customer needs and market demands.
Feedback Loops: Establish feedback systems to capture customer insights and inform product development and service enhancements.


Leadership and People Management


Team Leadership: Lead, mentor, and manage a team comprising the Business Development Manager, Account Manager, Partner Success Manager, and Regional Growth Manager, fostering a high-performance and collaborative culture.
Performance Management: Set clear KPIs and objectives for team members, monitor progress, and provide coaching to ensure target achievement.
Talent Development: Promote continuous learning and development within the team, ensuring that talent is nurtured for succession planning.


Process, Control, and Operational Performance


Partner Onboarding: Oversee the onboarding process for new partners, aiming to streamline the process and reduce the average onboarding time to 60 days.
Operational Efficiency: Collaborate with internal teams to ensure seamless execution of promotional campaigns, partner onboarding, and business operations.
Compliance & Risk: Ensure that all business growth activities comply with legal, regulatory, and internal policy requirements, fostering a culture of compliance.


Strategic Initiatives


Innovation & Growth: Encourage innovative approaches to business expansion and customer engagement, ensuring Ecobank remains at the forefront of the remittance and fintech landscape.
Cross-functional Collaboration: Work closely with Product Development, Compliance, Legal, Treasury, Risk, and Technology teams to execute growth initiatives and promote Ecobank’s services.
Market Leadership: Position Ecobank as a market leader in remittances by identifying and implementing breakthrough innovations and strategic initiatives.


JOB PROFILE

Education


Bachelor’s degree in business, Economics, Finance, or a related field.
MBA or advanced degree in Strategy, International Business, or a related field preferred.


Experience


Minimum of 8 years of experience in business development, with at least 3 years in leadership roles focusing on fintech, remittance services, or financial services.
Demonstrated success in driving significant revenue growth in international markets; experience in African financial landscapes is a strong advantage.
Proven track record of onboarding and managing partnerships with global fintech players and payment service providers.
Strong knowledge of cross-border payment systems, digital wallets, mobile money ecosystems, and emerging fintech trends.
Experience in managing and developing high-performing teams.
Familiarity with regulatory compliance in the fintech and remittance sectors.


Skills and Personal Attributes


Exceptional ability to lead, motivate, and develop a diverse team of professionals, fostering collaboration and high performance.
Strategic thinker with the ability to identify long-term opportunities and develop actionable plans.
Proven expertise in building and maintaining relationships with senior-level executives and decision-makers in fintech and remittance sectors.
Strong commercial acumen with an understanding of financial performance, business planning, P&L management, and ROI analysis.
Analytical skills to interpret market data, identify trends, and translate them into actionable business strategies.
Excellent communication skills, both verbal and written, with the ability to present complex concepts to diverse audiences.
Familiarity with fintech platforms, digital transformation initiatives, and innovation in financial services.
In-depth understanding of compliance requirements and regulatory frameworks in fintech and remittance industries.
Strong negotiation skills with a proven ability to secure favourable terms and agreements.
Ability to work effectively in multicultural environments and adapt to various cultural contexts.
Fluency in English is essential; proficiency in French is an added advantage. more

JOB PURPOSE

The Business Analysis & Insight Manager provides data-driven insights and analysis to support strategic decision-making in Ecobank’s remittance and fintech operations. The role involves generating comprehensive reports, analyzing trends, forecasting performance, and optimizing business strategies based on data insights.

JOB CONTEXT

The Business Analysis & Insight Manager... operates within a fast-paced, data-driven environment where real-time insights are essential for business growth and market responsiveness. With fintech and remittance being highly competitive sectors, data analytics play a critical role in uncovering hidden trends, optimizing operations, and driving customer-centric innovations. This role requires agility in handling large datasets, translating complex data into strategic recommendations, and fostering collaboration between cross-functional teams.

KEY RESPONSIBILITIES

 Business and Financial Performance


Data Analysis: Analyze business performance data to identify key trends, risks, and opportunities for optimization in Ecobank’s remittance and fintech services.
Financial Forecasting: Leverage data insights to forecast financial performance, helping shape growth strategies and operational efficiencies.
Pricing & Product Analysis: Conduct pricing analysis, product performance reviews, and monitor customer accounts to provide actionable recommendations for revenue growth.
Competitive Analysis: Collect and analyze competitive intelligence to strengthen Ecobank’s market position and drive business growth.


Customer Excellence


Stakeholder Reporting: Prepare regular reports and interactive dashboards for senior management, highlighting key performance metrics and providing actionable insights.
Customer Insights: Work closely with sales managers to provide data-backed insights that support customer retention, acquisition, and overall business growth.
Customer Monitoring: Conduct regular account analysis to identify patterns and propose corrective actions, ensuring that customer needs are met efficiently.


 Leadership and People Management


Cross-functional Collaboration: Build strong relationships with various teams, including sales, marketing, and product development, to drive cohesive decision-making processes based on data.
Knowledge Sharing: Provide mentorship and guidance to teams on how to interpret data insights and make data-driven decisions for business improvement.


Process, Control, and Operational Performance


Operational Efficiency: Develop and refine internal processes for data collection, analysis, and reporting to improve efficiency and data accuracy.
Data Integrity: Ensure the integrity and confidentiality of data used for analysis, adhering to strict data governance and ethical standards.
Automation & Tools: Drive the use of business intelligence tools and automation to streamline data reporting and decision-making processes.


Strategic Initiatives


Strategic Recommendations: Provide data-driven recommendations that support Ecobank’s strategic initiatives, including product development, market expansion, and partnership growth.
Innovative Insights: Lead initiatives for deeper data mining and exploration of new trends and opportunities to inform business strategies.
Risk Identification: Analyze risks based on data patterns and trends to propose proactive solutions for business continuity and sustainability.


KEY SUCCESS FACTORS


Data Accuracy: Ensuring high levels of accuracy in data reporting and analysis, enabling informed and confident decision-making.
Actionable Insights: Providing timely and relevant insights that directly contribute to revenue growth and operational efficiencies.
Operational Efficiency: Streamlining data management processes and improving reporting speed to provide real-time insights to decision-makers.
Business Growth: Enabling measurable business growth through data-driven strategies, performance optimization, and market expansion initiatives.
Compliance & Data Governance: Ensuring adherence to data governance standards, ethical data handling, and maintaining confidentiality of sensitive information.


JOB PROFILE

Education


Bachelor’s degree in Data Science, Business Analytics, Economics, Statistics, or a related field.
Certifications in Data Analytics, Business Intelligence tools, or Data Science are desirable.
Advanced degree or MBA with a focus on data analytics or business intelligence is an advantage.


Experience


More than 5 years of experience in data analysis and data mining with mastery-level proficiency in Microsoft Excel.
Data-driven with strong analytical ability and hands-on approach.
Highly organized, able to prioritize tasks, and work under pressure in a rapidly evolving environment.
Adept at developing and executing actions synthesized from analysis of issues.
Detail-oriented with a belief in the value of process.
Flexible, self-motivated, team-oriented, and open to change.
Excellent communication skills and ability to interact with people globally in a multicultural environment.
Experience in a similar industry (technology/telecommunication) is advantageous.
Mature, proactive attitude, time-sensitive with a sense of urgency, and teachable.


Skills and Personal Attributes


Advanced skills in analyzing large datasets, statistical analysis, and delivering actionable insights.
Strong understanding of financial metrics, KPIs, and how business insights can drive revenue and operational improvements.
Proficiency in business intelligence tools, data visualization software, and statistical programming languages.
Ability to translate complex data into clear, concise reports and presentations for non-technical stakeholders.
High level of accuracy and attention to detail in data analysis and reporting.
Ability to manage multiple projects simultaneously and meet tight deadlines.
Fluency in English is essential; fluency in French is an asset.
Commitment to maintaining data confidentiality and integrity, adhering to ethical standards in data handling.
Excellent problem-solving and critical-thinking skills. more

JOB PURPOSE

The Role will be responsible Researching, designing, implementing and managing software programs. Testing and evaluating new programs. Identifying areas for modification in existing programs and subsequently developing these modifications. Writing and implementing efficient code for the entire Ecobank group

JOB CONTEXT

The role will work with key stakeholders i.e. developers,... Business analyst, Project Managers in actualizing development of solution to meet customer needs.

The role will implement solution based on documented approach of Ecobank software development standard.

KEY RESPONSIBILITIES


Get involved in the implementation of the 3-tier domain for Commercial, Corporate and Consumer Banking for the Group
Participate at all stages of the software development lifecycle as part of a cross-functioning team.
Be a part of a small, close knit and Agile team working on a wide range of activities to get a new business and products up and running.
Develop, test, and implement new software programs.
Independently install, customize, and integrate commercial software packages.
Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Analyse user requirements and convert requirements to design documents.
Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications


Education: – University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering or its equivalent
Multi-lingual ability will be an advantage.


Skills & Experience: 


Possess good problem-solving attribute and critical thinking skills.
Ability to learn various programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Basic understanding of Systems Development Life Cycle.
Communicate effectively and professionally in all forms of communication with internal customers.
Basic knowledge of software methodologies and design patterns.
Basic Understanding of Data structure and algorithm
Experience working with multi-cultural & multi-national environment.
Availability and willingness to travel to other locations as required more

JOB PURPOSE

The Role will be responsible for the development, implementation, integration, testing and on-going operational maintenance of software Products and Services for the entire Ecobank group.

JOB CONTEXT

The role will work with key stakeholders i.e. Business analyst, Project Managers and Business Heads in actualizing development of solution to meet customer needs.

The role will... ensure that applicable standards are maintained and collaborate with stakeholders to achieved desired application end state.

KEY RESPONSIBILITIES


Providing training to Software Engineers within Ecobank group
Drive the implementation of the 3-tier domain for Commercial, Corporate and Consumer Banking for the Group
Work jointly with unit head to break down organisational silos and increase sharing vision and strategy across teams.
Work with team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Develop and implement Software programs.
Controlling the integrity of understanding the solution by all team members and other stakeholders, maintaining the specifications up to date, tracking compliance with common programming standards.
Compile timely, comprehensive and accurate documentation and or reports as requested.
Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
Drive and support Innovative ideas to improve processes and the bottom line.


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications:


Education: – A University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering, Numeric Science or its equivalent.
Professional Qualifications: - ITIL.
Minimum of 5 years programming experience
Multi-lingual ability will be an advantage.


Skills & Experience: 


Demonstrable experience in developing software in a service-oriented architecture (SOA) environment. 
Good understanding of Microservice architecture and techniques, Container and DevOps CI/CD technology.
In-depth experience in programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Intermediate knowledge of Systems Development Life Cycle and Programming Languages.
Good understanding of workflow system, Oracle Banking Platform (OBDX, Flexcube) and digital technology.
Adequate knowledge of software methodologies and design patterns.
Knowledge of governing security standards.
In-depth knowledge of Data structure and algorithm
Strong leadership, analytical and problem-solving skills
Excellent technical, planning and organizational skills.
Experience working with multi-cultural & multi-national environment
Availability and willingness to travel to other locations as required more

JOB PURPOSE


The Senior RPA Solution Architect role is key in the evaluation of requirements for Robotic Process Automation and the development of these processes on Blue Prism. 
This role ensures implementation of the agreed functional requirements identified by the RPA Solution Architects.
The role is responsible for implementation of automation activities as it relates to the approved... RPA procedures supporting the creation and evolution of the RPA delivery framework.
The Senior RPA Solution Architect will supervise the RPA Solution Architects.


JOB CONTEXT


The Senior RPA Solution Architect role involves automating all identified and approved processes across the group for various functions including Group operations, Commercial bank, Consumer bank, Finance, Compliance, Credit Admin etc.
The role will perform second level support for RPA activities in production.  
The Senior RPA Solution Architect role will validate identified business processes that are potential candidates for automation. This also involve engagement with the business in the validation process.
The Senior RPA Solution Architect role will execute, implement and deploy these automated processes.  


KEY RESPONSIBILITIES


Perform an assessment to identify and prioritize business processes that are potential candidates for automation.
Oversee the documentation of business processes to the granular level of detail (user story) and define acceptance criteria required for an RPA program. 
Ensure delivery of solutions that meets the business requirements. 
Participate with a consultative role in the phases of solution testing and implementation into production, managing the planning of future process on-boarding timely.
 Validates business cases, based on opportunity assessment activities carried out by the RPA solution architect  
Coordinate user stories and testing plan definition.  
Monitor test scenarios outcomes and ensure the timely resolution of errors throughout development, testing, and post-implementation. 
Manage the relationship with RPA vendor in case of RPA platform malfunctioning.


KNOWLEDGE, SKILLS & EXPERIENCE

Experience & Qualifications


Minimum of 8 years’ working experience with 5 years in Business Analysis roles.
Bachelor’s degree preferably in Social sciences, Sciences, Business Administration, Physics, Computing/Information Systems, or related field of study. 
Strong knowledge of Systems Thinking, Business Analysis, Project Management, Banking Products, Creative Thinking, SDLC. 
Relevant certifications – CBAP, Agile Scrum, ITIL
Other certifications will be an advantage. 
Master’s degree would be an added advantage
Good understanding of  RPA Technology is a plus
Experience with RPA processes or openness towards learning new technologies.
Working knowledge of Business Process Reengineering (BPR)


Skills, Capabilities & attributes


Strong interpersonal, influencing and communication skills.
Strong leadership capability 
Ability to handle multiple priorities and tasks simultaneously
Exceptional analytical and conceptual thinking skills. 
Excellent at delivering and owning results  
Process improvement
Service Oriented Architecture
Problem solving skills.
Innovation skills
Business writing and presentation skills
Bilingual (English/French) is an advantage more

Job Description

The role will work with key stakeholders i.e. developers, Business analyst, Project Managers in actualizing development of solution to meet customer needs.

The role will implement solution based on documented approach of Ecobank software development standard.

KEY RESPONSIBILITIES


Get involved in the implementation of the 3-tier domain for Commercial, Corporate and... Consumer Banking for the Group
Participate at all stages of the software development lifecycle as part of a cross-functioning team.
Be a part of a small, close knit and Agile team working on a wide range of activities to get a new business and products up and running.
Develop, test, and implement new software programs.
Independently install, customize, and integrate commercial software packages.
Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Analyse user requirements and convert requirements to design documents.
Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications


Education: – University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering or its equivalent
Multi-lingual ability will be an advantage.


Skills & Experience: 


Possess good problem-solving attribute and critical thinking skills.
Ability to learn various programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Basic understanding of Systems Development Life Cycle.
Communicate effectively and professionally in all forms of communication with internal customers.
Basic knowledge of software methodologies and design patterns.
Basic Understanding of Data structure and algorithm
Experience working with multi-cultural & multi-national environment.
Availability and willingness to travel to other locations as required more

JOB PURPOSE

The Partner Success Manager maintains and enhances strong relationships with Ecobank’s fintech and remittance partners. The primary responsibility is to ensure partner satisfaction, drive partner performance, increase wallet share, and optimize service delivery across key corridors. This role is vital to achieving the Group’s strategic objectives regarding partnership growth,... customer satisfaction, and operational excellence.

KEY RESPONSIBILITIES


Develop and nurture strategic relationships with key partners, ensuring their needs are met and aligned with Ecobank’s business goals.
Monitor partner performance and track KPIs, ensuring targets for revenue growth and service quality are achieved.
Drive a 35% increase in wallet share for the top 10 partnerships through effective relationship management, upselling, and cross-selling opportunities.
Provide ongoing support to partners, addressing operational and product-related needs promptly and effectively.
Collaborate with internal teams (Operations, Compliance, Product Development) to resolve partner issues swiftly, ensuring minimal disruption to services.
Conduct regular business reviews with partners, sharing performance data, insights, and strategic recommendations to drive continuous improvement.
Ensure compliance with all relevant regulations, contracts, and SLAs in the delivery of partner services.
Provide detailed reports and feedback to senior management on the status of partner engagements, performance against KPIs, and areas for enhancement.
Act as the voice of the partner within Ecobank, advocating for their needs and ensuring alignment with internal processes and objectives.


JOB PROFILE

Education


Bachelor’s degree in business, Finance, Communications, or a related field.
Certifications in Partner Relationship Management, Customer Success, or Account Management are beneficial.
Postgraduate qualifications in Customer Relationship Management or International Business are an advantage.


Experience


Minimum of 5 years of experience in partner management, customer success, or account management, ideally in fintech or remittance sectors.
Proven experience in managing strategic relationships with global and regional partners, driving mutual business growth and satisfaction.
Familiarity with financial services operations, compliance requirements, and customer experience best practices.


Skills and Personal Attributes


Exceptional skills in building and maintaining strategic partnerships, with a focus on mutual growth and success.
Deep understanding of partner success metrics and strategies for enhancing partner satisfaction, retention, and performance.
Ability to address and resolve partner issues quickly and effectively, ensuring positive outcomes for both the partner and Ecobank.
Strong analytical abilities to track KPIs, identify trends in partner performance, and present actionable insights to stakeholders.
Excellent interpersonal, verbal, and written communication skills, capable of interfacing with partners at all organizational levels.
Strong collaborative skills with the ability to work across various functions to achieve common goals.
Familiarity with CRM systems, partner management platforms, and digital communication tools.
Fluency in English is essential; fluency in French is highly desirable.
Ability to work effectively across different cultures and adapt communication styles accordingly. more

JOB PURPOSE

The Business Analysis & Insight Manager provides data-driven insights and analysis to support strategic decision-making in Ecobank’s remittance and fintech operations. The role involves generating comprehensive reports, analyzing trends, forecasting performance, and optimizing business strategies based on data insights.

JOB CONTEXT

The Business Analysis & Insight Manager... operates within a fast-paced, data-driven environment where real-time insights are essential for business growth and market responsiveness. With fintech and remittance being highly competitive sectors, data analytics play a critical role in uncovering hidden trends, optimizing operations, and driving customer-centric innovations. This role requires agility in handling large datasets, translating complex data into strategic recommendations, and fostering collaboration between cross-functional teams.

KEY RESPONSIBILITIES

 Business and Financial Performance


Data Analysis: Analyze business performance data to identify key trends, risks, and opportunities for optimization in Ecobank’s remittance and fintech services.
Financial Forecasting: Leverage data insights to forecast financial performance, helping shape growth strategies and operational efficiencies.
Pricing & Product Analysis: Conduct pricing analysis, product performance reviews, and monitor customer accounts to provide actionable recommendations for revenue growth.
Competitive Analysis: Collect and analyze competitive intelligence to strengthen Ecobank’s market position and drive business growth.


 Customer Excellence


Stakeholder Reporting: Prepare regular reports and interactive dashboards for senior management, highlighting key performance metrics and providing actionable insights.
Customer Insights: Work closely with sales managers to provide data-backed insights that support customer retention, acquisition, and overall business growth.
Customer Monitoring: Conduct regular account analysis to identify patterns and propose corrective actions, ensuring that customer needs are met efficiently.


 Leadership and People Management


Cross-functional Collaboration: Build strong relationships with various teams, including sales, marketing, and product development, to drive cohesive decision-making processes based on data.
Knowledge Sharing: Provide mentorship and guidance to teams on how to interpret data insights and make data-driven decisions for business improvement.


Process, Control, and Operational Performance


Operational Efficiency: Develop and refine internal processes for data collection, analysis, and reporting to improve efficiency and data accuracy.
Data Integrity: Ensure the integrity and confidentiality of data used for analysis, adhering to strict data governance and ethical standards.
Automation & Tools: Drive the use of business intelligence tools and automation to streamline data reporting and decision-making processes.


 Strategic Initiatives


Strategic Recommendations: Provide data-driven recommendations that support Ecobank’s strategic initiatives, including product development, market expansion, and partnership growth.
Innovative Insights: Lead initiatives for deeper data mining and exploration of new trends and opportunities to inform business strategies.
Risk Identification: Analyze risks based on data patterns and trends to propose proactive solutions for business continuity and sustainability.


KEY SUCCESS FACTORS


Data Accuracy: Ensuring high levels of accuracy in data reporting and analysis, enabling informed and confident decision-making.
Actionable Insights: Providing timely and relevant insights that directly contribute to revenue growth and operational efficiencies.
Operational Efficiency: Streamlining data management processes and improving reporting speed to provide real-time insights to decision-makers.
Business Growth: Enabling measurable business growth through data-driven strategies, performance optimization, and market expansion initiatives.
Compliance & Data Governance: Ensuring adherence to data governance standards, ethical data handling, and maintaining confidentiality of sensitive information.


JOB PROFILE

Education


Bachelor’s degree in Data Science, Business Analytics, Economics, Statistics, or a related field.
Certifications in Data Analytics, Business Intelligence tools, or Data Science are desirable.
Advanced degree or MBA with a focus on data analytics or business intelligence is an advantage.


Experience


More than 5 years of experience in data analysis and data mining with mastery-level proficiency in Microsoft Excel.
Data-driven with strong analytical ability and hands-on approach.
Highly organized, able to prioritize tasks, and work under pressure in a rapidly evolving environment.
Adept at developing and executing actions synthesized from analysis of issues.
Detail-oriented with a belief in the value of process.
Flexible, self-motivated, team-oriented, and open to change.
Excellent communication skills and ability to interact with people globally in a multicultural environment.
Experience in a similar industry (technology/telecommunication) is advantageous.
Mature, proactive attitude, time-sensitive with a sense of urgency, and teachable.


Skills and Personal Attributes


Advanced skills in analyzing large datasets, statistical analysis, and delivering actionable insights.
Strong understanding of financial metrics, KPIs, and how business insights can drive revenue and operational improvements.
Proficiency in business intelligence tools, data visualization software, and statistical programming languages.
Ability to translate complex data into clear, concise reports and presentations for non-technical stakeholders.
High level of accuracy and attention to detail in data analysis and reporting.
Ability to manage multiple projects simultaneously and meet tight deadlines.
Fluency in English is essential; fluency in French is an asset.
Commitment to maintaining data confidentiality and integrity, adhering to ethical standards in data handling.
Excellent problem-solving and critical-thinking skills. more

JOB PURPOSE

The Account Manager is responsible for managing and nurturing existing relationships with Ecobank's remittance and fintech partners. This role involves ensuring partner satisfaction, driving revenue growth, and fostering long-term partnerships. The manager plays a crucial role in maximizing the value of existing relationships and contributing to the overall success of Ecobank's... remittance business.

KEY RESPONSIBILITIES


Manage and maintain relationships with existing remittance and fintech partners, ensuring their satisfaction and loyalty.
Proactively identify opportunities to increase revenue and deepen partnerships with existing clients.
Collaborate with partners to develop and execute joint business plans and strategies.
Provide ongoing support and assistance to partners, addressing their needs and resolving any issues promptly.
Monitor and analyze partner performance metrics to identify areas for improvement and optimization.
Work closely with internal teams (e.g., Product, Marketing, Operations) to ensure a seamless partner experience and delivery of services.
Contribute to the development and implementation of strategies to enhance partner retention and satisfaction.
Stay informed about industry trends, regulatory changes, and competitor activities to maintain a competitive edge.
Ensure that all account management activities adhere to relevant regulatory requirements and internal policies.


JOB PROFILE

Education


Bachelor’s degree in business, Finance, Economics, or a related field.
MBA or postgraduate qualification in International Business or Strategy preferred.
Professional certifications in Sales, Business Development, or Fintech are a plus.


Experience


Minimum of 3 years of experience in account management, ideally within the remittance, fintech, or financial services industries.
Strong background in relationship management and customer service.
Experience in international markets and understanding of cross-border financial services.


Skills and Personal Attributes


Proven ability to build and maintain strong relationships with clients and partners.
Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels.
Strong customer service orientation and problem-solving skills.
Ability to manage multiple accounts and priorities simultaneously.
Strong analytical skills to assess partner performance and identify opportunities for growth.
Familiarity with digital platforms, fintech solutions, and innovation in financial services.
Fluency in English is essential; proficiency in French is beneficial.
Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach. more

JOB PURPOSE

The Head of Business Delivery oversees the end-to-end delivery of Ecobank’s remittance and fintech products and services. This role involves managing cross-functional teams—including Credit Risk & Finance Specialist, Treasury & Liquidity Specialist, API Integrators, and Developers—to ensure seamless implementation of business initiatives. The incumbent plays a critical role in... aligning technology solutions with business strategies, optimizing operational efficiency, ensuring compliance with regulatory standards, and maintaining strong relationships with both internal and external stakeholders.

JOB CONTEXT

The Head of Business Delivery operates within a dynamic and rapidly evolving fintech and remittance environment. The role requires deep knowledge of technology integration, project management, financial risk, and cross-functional leadership. The incumbent must navigate regulatory complexities, manage both internal and external stakeholder relationships, and foster innovation to keep pace with emerging industry trends. Success in this role hinges on delivering high-quality, customer-centric products within agreed timelines and budgets, while ensuring compliance and risk mitigation.

KEY RESPONSIBILITIES

 Business and Financial Performance


Strategic Alignment: Develop and implement comprehensive strategies for the delivery of remittance and fintech products, ensuring alignment with Ecobank’s overall objectives and market demands.
Financial and Risk Management: Collaborate with the Credit Risk & Finance Specialist and Treasury & Liquidity Specialist to identify, assess, and mitigate financial and operational risks associated with product delivery.
Cost Management: Ensure projects are delivered on time, within scope, and on budget, minimizing financial risks and maximizing operational efficiencies.


Customer Excellence


Stakeholder Collaboration: Liaise with internal stakeholders—including Compliance, Legal, Operations, IT, Marketing, and Product Development teams—to ensure alignment and support for business delivery initiatives, with a focus on meeting customer expectations.
External Stakeholder Management: Manage relationships with external stakeholders such as technology vendors, regulatory bodies, financial institutions, and industry networks to ensure successful project outcomes and compliance.
Customer-Centric Solutions: Oversee the implementation of solutions that enhance customer experience, ensuring seamless and efficient product delivery that meets customer needs.


Leadership and People Management


Team Leadership: Lead and manage a matrix team comprising Credit Risk & Finance Specialist, Treasury & Liquidity Specialist, API Integrators, and Developers, fostering a collaborative and high-performance culture.
Innovation and Development: Foster a culture of innovation within the team, encouraging the adoption of new technologies and methodologies to enhance product delivery and operational efficiency.
Mentorship and Development: Provide guidance and mentorship to team members, supporting their professional development and ensuring high levels of team engagement.


Process, Control, and Operational Performance


Project Management: Oversee the planning, execution, and delivery of multiple projects using agile methodologies, ensuring all projects are completed on time and within scope.
Operational Efficiency: Identify opportunities to streamline processes and improve operational efficiency by implementing process enhancements and technology solutions, reducing time-to-market for new product releases.
Compliance: Ensure that all product delivery activities comply with relevant laws, regulations, and internal policies, maintaining high standards of corporate governance and achieving 100% compliance.
Monitoring and Reporting: Establish and track KPIs to measure the success of product delivery initiatives, reporting progress to senior management and making necessary adjustments to stay on target.


 Strategic Initiatives


Technology Alignment: Coordinate with API Integrators and Developers to design, develop, and implement technology solutions that meet business requirements and enhance customer experience.
Industry Trends: Monitor industry trends and technological advancements to keep Ecobank at the forefront of fintech and remittance services, continuously improving its offerings and maintaining a competitive edge.
Continuous Improvement: Lead initiatives for continuous improvement, including the adoption of innovative tools, methodologies, and technologies to drive greater operational success.


JOB PROFILE

Education


Bachelor’s degree in Business Administration, Information Technology, Computer Science, Finance, or a related field.
MBA or advanced degree in Project Management, Technology Management, Finance, or related fields is preferred.
Professional certifications such as PMP, PRINCE2, ITIL, Agile Scrum Master, or relevant technical certifications are highly desirable.


Experience


Minimum of 8 years of experience in business delivery, project management, or technology management within the fintech, remittance, or financial services industry.
Proven track record of successfully delivering complex projects involving cross-functional teams and technology integration.
Experience managing teams of technical and business specialists, with strong leadership and team-building skills.
Familiarity with API integration, software development lifecycle, and agile methodologies.
Knowledge of credit risk management, finance, treasury operations, and liquidity management in a banking context.
Experience working in a fast-paced, dynamic environment requiring flexibility and adaptability.
Willingness to travel occasionally to regional offices and partner sites.
Experience working in multicultural and regional environments is an advantage.


Skills and Personal Attributes


Exceptional ability to lead, motivate, and manage cross-functional teams, fostering collaboration and high performance.
Ability to align technology solutions with business strategies and objectives, focusing on innovation and competitive advantage.
Excellent skills in project planning, execution, risk management, and delivering projects on time and within budget.
Strong understanding of technology platforms, API integration, software development, and IT infrastructure.
In-depth knowledge of credit risk, finance, treasury, liquidity, and regulatory compliance requirements within the financial services industry.
Exceptional verbal and written communication skills, capable of interacting effectively with technical teams, business stakeholders, and senior management.
Strong analytical and problem-solving skills, with the ability to make informed decisions under pressure.
Experience in managing organizational change, driving the adoption of new processes and technologies.
Ability to work effectively in multicultural environments and adapt to various cultural contexts.
High ethical standards and commitment to upholding the bank’s values.
Fluency in English is essential; proficiency in French is an added advantage.
Flexibility and adaptability to thrive in a dynamic work environment. more