JOB PURPOSE
• The UI/UX Manager will shape the visual and interaction layer of both external-facing (customer) and internal-facing (employee) products - ensuring they are not only functional and intuitive, but also emotionally resonant and frictionless to use. • As a key member of the product delivery team, the UI/UX Manager will collaborate closely with Product Managers, Developers, and Process Designers to translate strategy, user insight, and process logic into high-impact interfaces. They will advocate for usability, accessibility, and design excellence across platforms, devices, and journeys.
KEY RESPONSIBILITIES
User Research & Journey Understanding
• Conduct or interpret discovery research to understand user behaviors, pain points, and context. • Map user journeys, task flows, and personas to anchor design in real-world usage. • Collaborate with frontline teams and stakeholders to surface nuanced user needs.
Interface & Experience Design
• Design high-fidelity mockups, interactive prototypes, and UI specifications across web, mobile, USSD, and internal platforms. • Apply design systems and accessibility principles to ensure consistency, clarity, and inclusivity. • Translate workflows, service blueprints, and user stories into intuitive interactions and layouts. • Drive simplicity, visual harmony, and intuitive navigation through thoughtful design craft.
Agile Product Development
• Work closely with Product Managers to co-define MVPs and prioritize design iterations based on user and business value. • Collaborate with software engineers to hand off and support implementation of UI designs, ensuring fidelity and feasibility. • Participate in agile rituals (standups, retros, sprint planning) and contribute to shared delivery rhythm.
Feedback Loops & Iteration
• Conduct usability testing and synthesize feedback into actionable design improvements. • Analyze usage data (heatmaps, click paths, drop-offs) to identify pain points and refine UX. • Maintain a feedback loop with end users, developers, and product owners for continuous design evolution.
Design System & Standards Stewardship
• Contribute to the development and evolution of the enterprise design system. • Ensure alignment with brand guidelines, accessibility standards (e.g., WCAG), and responsive design principles. • Advocate for visual and interaction consistency across the product ecosystem.
Qualification Required & Experience
• Undergraduate degree in Design, Human-Computer Interaction, Computer Science, or related field. • Certifications in UX/UI, Human-Centered Design, or Service Design are a plus.
Experience and Proficiency
• Proven experience designing for digital products across web, mobile, and/or USSD. • Proficiency in design tools (e.g., Figma, Adobe XD, Sketch, InVision) and collaboration platforms (e.g., Miro, Lucidchart, Confluence). • Demonstrated track record of delivering user-centered designs that solve real problems and improve outcomes. • Experience collaborating in cross-functional squads with product managers, engineers, and business stakeholders.
Skills & Personal Attributes
• User-Centered Thinker: Grounds every design in empathy, evidence, and real-world insight. • Systematic Visual Designer: Balances aesthetics with logic, consistency, and usability. • Collaborative Builder: Works fluidly with product and engineering to shape what gets built. • Iterative Improver: Comfortable evolving work based on data, feedback, and context shifts. • Design Integrator: Connects individual UX improvements into broader platform patterns and design systems, ensuring scalable and consistent user experience across products. • Simplifier: Able to translate complex workflows and abstract ideas into clean, usable interfaces. • Digitally Curious: Stays current with design trends, tooling advances, and evolving interaction models.
Location: Accra

To submit your application, click on the link below and complete all relevant fields on the online application form.
Click Here To Apply Online
Closing Date: 15 September, 2025