Job Objectives: 


To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance... profitability.
To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability. 
To manage the frontshop budget and resource allocation to deliver cost-effective operations.
 To manage and maintain housekeeping standards in line with health, safety, and merchandising standards. 
To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience. 
To develop a high-performing, engaged, and competent team in order to deliver sustained performance. 
To collaborate with internal and external stakeholders to support customer experience and efficient operations. 
To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities. 
To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.


Minimum requirements

Essential:


3 year Diploma or Degree in Retail Management, Business Management, or equivalent. 


Desirable:


Certificate or diploma in Customer Service or Sales & Marketing. 
Postgraduate diploma or degree in Retail or Business Management 


Job Related Experience:

Essential:


5 years’ experience in retail operations
3 years’ experience in a supervisory or management role within a large retail setting
3 years’ experience in managing staff, stock control, and achieving sales targets. 
2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
2 years’ experience with budgeting, resource planning, and cost control in a retail outlet


Desirable:


Exposure to revenue generation, service pricing, and financial reporting
Experience implementing customer satisfaction initiatives more

Job Objectives:


To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general... housekeeping and administration.
To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.


Minimum requirements

Education and Experience Requirements:


Essential: Grade 12 (Maths 50% and English 50%)
Essential: Relevant Retail/Business Management qualification (External applicants)
Desirable: Degree in Relevant Retail/Business Management
Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.) more

Job Objectives:


High standards of customer service and care
Efficient stock control and administration, including repacking of medicine
Efficient dispensary administration
Accurate compounding
Provision of general health advice
High standards of housekeeping and merchandise display
Ad hoc requirements as per operational requirements


Minimum requirements

 Qualifications... and Experience:


Matric with Maths (Essential)
Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic) more

Job Objectives:


To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
To efficiently manage and control all operational... activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.


Minimum requirements

Education and Experience Requirements:


Essential: Registered Pharmacist with SAPC
Essential: Minimum 2 years’ experience post community service year
Essential: Minimum 1 year People Management experience
Essential: Registration with SAPC as the Responsible Pharmacist
Desirable: Retail Pharmacy experience
Desirable: Unisolv experience more

Job Objectives:


To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
To efficiently execute all operational activities of the dispensary,... including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.


Experience:


Retail Pharmacy experience
Unisolve experience


Education:


Essential: Registered Pharmacist with SAPC more

Job Objectives:


To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their... duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.


Essential:


Grade 12
Relevant Retail/Business Management qualification (External applicants)


Desirable:


Maths 50% and English 50% at Grade 12 level more

Job Objectives:


To develop an annual category operating plan in line with the strategic category brief and lead the category team to achieve the category operating plan targets.
To negotiate multi-category trading terms and promotional spend (co-op) and actively cultivate and develop vendor relationships and partnerships to ensure vendor performance and first to market with new product... launches.
To negotiate and select promotional products and price to meet the promotional category sales and margin targets, whilst ensuring that the day-day sales and margin targets are met.
To translate the operating and financial plans into a balanced product assortment and on-shelf layout to meet the customers’ needs.
To drive exclusive brands thereby creating product differentiation and innovation to increase market share and profitability.
To manage the achievement of Private Label targets, thereby creating product differentiation, innovation and brand loyalty to increase market share and profitability.
To sign off and approve the category financial plan to achieve the divisional financial plan.
To define the category pricing and promotions strategy to ensure we meet the customer’s needs and remain competitive in the market.
To accelerate the growth of the Sports Supplements category in line with the business objectives


Minimum requirements

Qualifications and Experience:


2-5 years’ experience in Retail Buying is essential
People management is essential
Diploma in Purchasing/Retail/Marketing/Financial Management is desirable
2-5 years’ experience in FMCG category desirable more

Job description

Job Objectives:


To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of... brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To implement product merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.


Knowledge:


Desirable: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)


Skills:


Essential: Good communication and interaction skills
Customer and service orientation
Selling skills
Merchandising skills
Desirable:
Basic computer literacy


Competencies:

Essential:


Relating and Networking
Persuading and Influencing
Delivering Results and Meeting Customer Expectations


Desirable:


Following Instructions and Procedures
Presenting and Communicating Information
Achieving Personal Work Goals and Objectives


Minimum requirements

Experience:

Essential:


At least 1 year related experience
Selling skills
customer related training


Desirable:


Experience working with sports nutrition and vitamin related products


Education:


Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
Desirable: Sports / fitness / nutrition qualification


Apply by:


4 June 2025 more

Job description

Job Purpose:


To oversee a wide variety of Despatch activities including scanning and invoicing of orders from Distribution and Wholesale in accordance with Wholesale and Distribution SOP.
Making sure orders are despatched withing the set cut offs.
Responsible for the effective and accurate management and control of Inventory within the warehouse ensuring good... Wholesale, Distribution and FMCG Practice is applied.


Job Objectives:


Effective supervision and control of the picking, checking, packing and dispatch functions
Adherence to compliance, SOP's and company policies (SHEQ, QA)
Productivity management - Capacity management, order processing cycle time, route mapping and tracking, efficient management - Capacity management of despatch activities, maintaining customer SLA's
Equipment up-time and maintenance - Asset inspections and reports are performed as required
Fleet management - servicing vehicles at the requisit intervals, monitoring of milage and delivery times, reduce fleet cost.
Reporting on daily performance and Order status
Daily/Weekly/Monthly management reports
Attainment of daily operational targets
Effective POD management.
Attainment of daily performance and order status.
Reverse logistics - credit returns process, effective control of the tote bins and washbay.
Housekeeping
Management of quality and output levels
Performance management of staff, staff training and discipline.
Set targets and deadlines for direct reports.
Assistance of stock counts.
Control and resolution of order disputes / claims internally and externally
Manage staff compliment for overtime.
Minimum requirements


Experience and Education:


Matric/NQF Level 4 (Essential)
Relevant Tertiary Qualifications (Advantageous)
Fleet management and operational/ logistical experience with at least 3 years experience at a Supervisor/manager level


Job related knowledge and skills:


Computer skills on MS Office (Word and Excel)
ERP/WMS Systems understanding
Financial background- Budget


Competencies required:


Communicate effectively at all levels
Excellent negotiating skills
Strong planning and co-coordinating skills
Ability to work in a team and independently
Ability to work under pressure / time deadlines
Honesty and integrity
Attention to detail
Excellent Time Management Skills


Apply by:


4 June 2025 more

Job description

Job Purpose:


To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.


Job Objectives:


To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash,... minimising shrinkage and ensuring a high standard of general housekeeping and administration
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.


Minimum requirements

Qualifications and Experience:


Essential: Grade 12
Desirable: Maths 50% and English 50% at grade 12 level
Essential: Relevant Retail/Business Management qualification (External applicants)
1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
Numeracy and stock management experience


Skills, Abilities and Job Related Knowledge:


Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing
Results and target driven
Sound managerial skills
Planning and organising skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills


Competencies:


Leading and Supervising
Delivering Results and Meeting Customer Expectations
Relating and Networking
Following instructions and procedures
Working with people
Analysing
Planning and organising
Coping with Pressures and Setbacks


Apply by:


5 June 2025 more