Job Objectives: 


To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability. 
To manage the frontshop budget and resource allocation to deliver cost-effective operations.
 To manage and maintain housekeeping standards in line with health, safety, and merchandising standards. 
To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience. 
To develop a high-performing, engaged, and competent team in order to deliver sustained performance. 
To collaborate with internal and external stakeholders to support customer experience and efficient operations. 
To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities. 
To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.


Minimum requirements

Essential:


3 year Diploma or Degree in Retail Management, Business Management, or equivalent. 


Desirable:


Certificate or diploma in Customer Service or Sales & Marketing. 
Postgraduate diploma or degree in Retail or Business Management 


Job Related Experience:

Essential:


5 years’ experience in retail operations
3 years’ experience in a supervisory or management role within a large retail setting
3 years’ experience in managing staff, stock control, and achieving sales targets. 
2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
2 years’ experience with budgeting, resource planning, and cost control in a retail outlet


Desirable:


Exposure to revenue generation, service pricing, and financial reporting
Experience implementing customer satisfaction initiatives