About

I am a seasoned professional with a solid track record of over 10 years in sales, customer service, hospitality and public relations spanning various esteemed global outlets and multinational organizations. My unwavering motivation is centred on ensuring customer satisfaction and driving company success by attaining quality, realization, and process optimization of its objectives and vision. I am articulate, enthusiastic, and results-oriented, with a steadfast commitment to cultivating relationships, forging partnerships, and advancing businesses

Skills

  • content writing
    3
  • Project Management and leadership skills
    6
  • email management
    10
  • Social Media
    9
  • customer experience and operations
    9
  • Business Process Improvement
    8
  • Legal Research and writing Skills
    5
  • executive assistant
    9
  • digital marketing strategy
    5
  • strategic planning and Management
    7
  • Quantitative and Qualitative data analysis
    6

Experience

William Roy Waita

Education
  • Executive Certificate at   Udemy
  • Executive Juris Doctor in International, Business, Trade and Tax law

William Roy Waita

Work experience
  • I belong to the business elite where we provide project financing, consultancy, interim management based on each cleints needs.
  • IMCI+ Group International GmbH is structured to encompass three key divisions: IMCI+ Alliance, IMCI+ Capital, and IMCI+ Advisory. These divisions collectively offer a comprehensive suite of services spanning investment, project finance, and M&A consultancy.
  • Our reach extends to over 180 members in approximately 60 countries, representing diverse industries and sectors.
  • Our team has a wealth of expertise, including investment bankers, macroeconomic advisors, consultants, interim managers, project managers, legal experts, auditors, EPC firms, industrial giants, UN ambassadors, former ministers, and seasoned business coaches.
  • As active participants in the global business landscape, we are dedicated to driving positive change and fostering sustainable growth.

William Roy Waita

Work experience
  • The Lotus School Foundation is a non-profit organization established in San Antonio, Texas in 2018. It is a 501(c)3 entity that is driven by a powerful mission to build schools in remote and impoverished areas that lack proper educational facilities. The foundation aims to ensure that children worldwide have access to equal education opportunities.
  • In 2023, the organization was honoured to obtain the esteemed status of a Non-Governmental Organization (NGO) in Kenya, Africa. The foundation is also advancing and championing the fight against climate change.
  • For every school we build, we are dedicating time and resources to growing trees, by incorporating the community through parents, teachers, local government administration, and other interested development partners to help in this mission.
  • I'm the Principle assistant to the Directors in the USA and here in Africa. I oversee the daily costing,planning and budgeting of school construction projects. I schedule, conduct and supervise needs assessment for each Project in Africa. I am the corporate face of the NGO among all the relevant stakeholders globally.

William Roy Waita

Education
  • Certified Restaurant Operations Management

William Roy Waita

Education
  • Advanced Diploma  at   ALISON
  • October, 2021 - January, 2022
  • Fulltime
  • Diploma in Legal studies and Business

William Roy Waita

Work experience
  • Customer Experience(Food and Beverage Attendant) at   Qatar Airways
  • Elevated guest satisfaction through top-tier service.
  • Expert in pairing wines, and unmatched culinary ingenuity which boosted premium lounges access by a great margin.
  • Streamlined service flow, reducing wait times in the stations allocated. Achieved 95% positive feedback on comment cards.
  • Managed a 50+ seat dining area with impeccable attention to detail.
  • Implemented strategies, that increased revenue and customer experience.
  • Curated memorable dining experiences for guests and passengers.
  • Maintained a 5-star hygiene rating across service areas through constant upskilling on HACCP and mastery in food safety and occupational health checks.
  • Implemented a feedback system, improving service quality.

William Roy Waita

Work experience
  • December, 2020 - August, 2021
  • Fulltime
  • Consulted and communicated with the management to organize special events and promotions, on all aspects of quality control, processes, and procedures.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Evaluated alternative supply opportunities from an operational perspective providing analysis as appropriate to support business decisions and recommendations.
  • Engages with suppliers to develop central sourcing and other supply opportunities in all markets to improve product quality, consistency, and reduction of cost.
  • Monitor customer and staff feedback to identify opportunities to improve the bar and dining proposition.
  • Monitor service quality and compliance deficiencies, create and deliver an efficient reporting
  • system/ data trend for a concise corrective action within the set company policies.
  • Verified accurate records and sufficient supplies by conducting regularinventories of food, beverages, glassware, and other materials.
  • Research new products in the market and implement innovative recipes, and service techniques paired with our culinary ingenuity and presentation techniques to offer an unforgettable experience

William Roy Waita

Education
  • Diploma of Education in Hospitality Management Including English Language Studies

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