About

Dynamic young lady bringing tremendous experience in communications. Hardworking and reliable with entrepreneurial spirit and passion for communication and a clear understanding of ethics. Motivated to learn, grow and excel in the industry. Recognized consistently for performing excellently and contributing to success in the industry.

Skills

  • Communication
    10
  • Teamwork
    10
  • Problem-Solving
    9
  • Creativity
    9
  • Leadership
    8
  • 9
  • Credit analysis and customer service representati
    8
  • social media management
    8
  • Customer support
    9
  • Research Writing
    7
  • English and Kiswahili
    10

Recommendations

vincent wambua

10/6/2025
Provided a score of  
10
  for Wanjiku Waweru

Experience

Wanjiku Waweru

Work experience
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Managing social networks for the company
  • Providing customers with the organization's service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Recording details of comments, inquiries, complaints, and actions taken.

Wanjiku Waweru

Work experience
  • Making calls to customers professionally and responding to customer inquiries and complaints.
  • Providing customers with the organization's service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Recording details of comments, inquiries, complaints, and actions taken.

Wanjiku Waweru

Work experience
  • January, 2020 - December, 2021
  • Fulltime
  • Examined news content to ensure they met the required standards
  • Managed social media content.
  • Giving consumer advice, having regard to the protection of women and children.
  • Reported to Editor-In-Chief about news articles for print, daily staff happenings and creation of company newsletter.
  • Conceptualized, pitched, assigned and monitored stories from origination to publication ensuring compliance.
  • Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff.
  • Scrutinize headlines, stories, and scripts in order to ensure that programs present factual information that is compliant with industry standards
  • Coordinate with colleagues in the newsroom and other departments to define priorities for same.

Wanjiku Waweru

Education
  • January, 2016 - October, 2019
  • Fulltime
  • Broadcast journalism

Related persons

judy IreriHuman Resources Business Partner at Spire Bank
Liz BiamahHR Associate at Safaricom PLC Franchise - Ropem Telcom
Fabian LisutsaSales Team Leader - Salary check-off Loans at PROGRESSIVE CREDIT LIMITED
CLIFF ORINAIntroduction to IoT at Cisco
Cheraisi brendaAssistant Human Resource at Techsavanna Company Limited
brian biwottManagement, Typing Skills , Customer service
Nayiga JosephineMicrosoft Office , Management, Microsoft Word
Balozi TonyProject Manager/Environmental Conservationists. at TARDA
Miriam MuchemiMicrosoft Office , Management, Microsoft Word
Anny GichinaFINANCIAL ADVISOR at UAP OLD Mutual Group

vincent wambua

10/6/2025
Provided a score of  
10
  for Wanjiku Waweru