About

Expert Sales and Customer Service Specialist bringing 7 years of expertise in hospitality, sales and marketing and customer service. Recognizes and resolves problems quick and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty. Works with the public in a calm, courteous, friendly and professional manner. Personable and approachable; enjoys meeting and talking with different people. Collaborative professional committed to providing clients with reasonable, business-smart solution to common issues.

Skills

  • Excellent communication and interpersonal skills
    10
  • Good Customer Service Skills
    10
  • customer relations management
    10
  • Inbound and Outbound Calling
    10
  • Excellent verbal and written communication skills
    10
  • Computer proficiency
    10
  • Data Entry
    10
  • English
    10
  • Swahili
    10
  • French
    5

Experience

Victoria Odutu

Education
  • Certified Virtual Assistant

Victoria Odutu

Work experience
  • Car Sales Executive Officer at   Mogo
  • Converting yard visitors into customers by understanding their needs and interests, and matching them to the most appropriate car.
  • Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
  • Building a rapport with potential customers to improve the possibility of a sale in the future.
  • Maintaining a customer database and communicating with them.
  • Assisting customers with completing the relevant paperwork required for a successful sale to be processed.
  • Maintaining reporting structures and recording sales and inventory on our CRM software.
  • Collaborating with team members to reach sales targets.
  • Assisting with the set up of yard and promotional displays.
  • Updating the Customer Experience element and reports.

Victoria Odutu

Work experience
  • Car Loan Officer at   Mogo
  • February, 2021 - December, 2021
  • Fulltime
  • Delivered exceptional service to each customer by listening to concerns
  • and answering questions.
  • Customized customer experiences to build brand loyalty.
  • Maintaining and updating the company database.
  • Showing a good knowledge of industry development & answering client questions in a prompt & efficient manner.
  • Updating the Customer Experience element and reports.
  • Compiling letters and Email correspondence.
  • Liaising with internal staff and clients.
  • Assisting clients with their loan application and loan approval process.
  • Selling of our repossessed cars.
  • Facilitating sale process documents.
  • Cold calling various prospects.
  • Improved client consultations and determined needs through team
  • management.

Victoria Odutu

Work experience
  • Revver at   Rev
  • October, 2020 - January, 2021
  • Parttime
  • Transcription of audio and video files.
  • Video Captioning.
  • Data entry

Victoria Odutu

Education

Victoria Odutu

Work experience
  • Telesales Agent at   Mogo
  • January, 2020 - September, 2020
  • Fulltime
  • Provided extensive knowledge to customers regarding product range,
  • availability and price when requested.
  • Continuously monitored sales performance to determine growth and
  • personal improvements required to meet company targets.
  • Proactively cold-called leads to establish new relationships, promote
  • services and increase sales.
  • Answered and dealt with 100 customer questions per day, regarding sales, customer needs and queries.
  • Processed customer transactions including payments, during phone
  • conversations.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.
  • Dealt with complex customer complaints professionally and politely,
  • providing smart solutions to maintain excellent customer service.
  • Listening to the customers' needs to generate repeat sales.
  • Gathering and documenting customer information, payment methods,
  • purchases, and reactions to products.
  • Keeping up to date on all products and informing customers of new
  • products.

Victoria Odutu

Work experience
  • Answered customers' questions regarding products, prices, and availability.
  • Generated business development awareness by implementing in-depth sales and marketing training programmes.
  • Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations.
  • Maintained up-to-date knowledge of industry, target accounts, and
  • competitive landscape.
  • Tracked RFPs and bids to develop new business opportunities.
  • Proactively identified and solved complex problems impacting business direction.
  • Delivered performance updates, quarterly business reviews, and planning meetings.
  • Updating the Customer Experience element and reports.
  • Compiling letter and Email correspondence.
  • Cold calling various prospects.

Victoria Odutu

Work experience
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)
  • Prepare tables by setting up linens, silverware, and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using POS ordering software, order slips, or by memorization
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses, and silverware to the kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

Victoria Odutu

Work experience
  •  Preparing dockets or calendars of cases to be called, using typewriters or computers.
  •  Recording case dispositions, court orders, and arrangements made for payment of court fees.
  •  Answering enquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, and payment of fines.
  •  Preparing and issuing orders of the court, including probation orders, release documentation, sentencing information, and summonses.
  •  Preparing documents recording the outcomes of court proceedings.
  •  Instructing parties about timing of court appearances.
  •  Explaining procedures or forms to parties in cases or to the general public.
  •  Searching files, and contact witnesses, attorneys, and litigants, in order to obtain information for the court.
  •  Reading charges and related information to the court and, if necessary, record defendants' pleas.
  •  Swearing in interpreters, witnesses and defendants.
  •  Proof reading judgments.

Victoria Odutu

Education
  • September, 2015 - August, 2022
  • Fulltime

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