About

Astute professional offering polished communication skills. Brings excellent organizational skills and over four years of job experience. Self-motivated and true team player

Skills

  • Microsoft Office
  • Microsoft Word
  • English
  • Excel
  • Typing Skills
  • Customer service
  • Ms office
  • Office management
  • Marketing
  • CRM
  • sap
  • Google Chrome/Gmail/Outlook Express
  • English
  • kiswahili and Kikuyu

Experience

Tabitha wagithi

Education
  • November, 2021 - December, 2021
  • Fulltime
  • Customer service

Tabitha wagithi

Work experience
  • Receive visitors, answer telephones and transfer calls to the appropriate department or staff member
  • Respond to customer requests for products, services and information.
  • Field customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Consult with outside parties to resolve discrepancies and create expert solutions.
  • Collect customer feedback and make process changes to exceed customer satisfaction goals.
  • Evaluate account and service histories to identify trends, using data to mitigate future issues.
  • Cultivate customer loyalty, promoted repeat business and improved sales.
  • Bolster customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Surpass sales goals through implementation of effective marketing strategies.
  • Increase efficiency and team productivity by promoting operational best practices.

Tabitha wagithi

Work experience
  • Processing payments and assisting with all financial transactions.
  • Entering financial information into the system.
  • Issuing checks and organizing for bank deposits.
  • Proper maintenance of petty cash by ensuring there is float.
  • Maintaining accounting documents and filing them.
  • Preparing receipts and invoices
  • Maintaining an excel financial recording system that increases efficiency and accuracy of accounting records.
  • Receiving invoices from suppliers and settling their bills.
  • Preparing invoices, proforma and deliveries for customers
  • Organizing office operations and procedures.
  • Controlling correspondences by answering emails and sorting mails.
  • Ensuring documents are filed neatly.
  • Answering phone calls and transferring them as necessary.
  • Photocopying, printing and scanning documents as necessary.
  • Maintaining suppliers’ information, their contacts and their offers.
  • Dealing with client queries.

Tabitha wagithi

Work experience
  • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
  • Led projects and analysed data to identify opportunities for improvement.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked with teachers and stakeholders to understand needs and provide excellent service.
  • Handled calls per day to address customer inquiries and concerns.
  • Actively listened to parents handled concerns quickly and escalated major issues to supervisor.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Monitored company inventory to keep stock levels and databases updated.
  • Identified issues, analysed information, and provided solutions to problems.

Tabitha wagithi

Work experience
  • Providing counselling to children, teenagers and youth.
  • Conducting initial assessments of clients' situation to determine needs and goals
  • Researching and advocating for appropriate public assistance resources for clients
  • Communicating with clients' care teams
  • Providing crisis intervention as needed
  • Referring individuals to appropriate treatment centres.
  • Ensuring that all case files, and other records, strictly comply with policies, regulations, and procedures
  • Coordinating treatment planning and maintaining ongoing contact with outpatient providers for the continual care of patients
  • Actively participating in ongoing training as needed to meet all certification standards and credentialing policies
  • Conducting home and school outreach
  • Recruit, supervise and train volunteers for Moderation team and assist them in resolving community conflicts.
  • Follow an open policy to keep company and community informed.
  • Track community matters and prepare regular reports.
  • Coordinate with community on resolving conflicts and providing links.
  • Ensure all engagements and events are attended to.
  • Sponsor the community by acknowledging feedback and resolving queries.

Tabitha wagithi

Education
  • September, 2014 - December, 2018
  • Fulltime
  • Cooperatives and Community Development

Tabitha wagithi

Education
  • Computer packages

Tabitha wagithi

Education
  • February, 2010 - November, 2013
  • Fulltime
  • KCSE

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