Skills

  • Excel
  • Customer service
  • Ms office
  • Office management
  • Sales

Experience

Naomi Mwangi

Work experience
  • Receiving phone calls from customers.
  • Build, manage and maintain strong, positive customer relationships.
  • Escalate customer queries and issues to management as appropriate
  • Use LIMS system to solve customer issues and perform sales.
  • Sell products by establishing contact and developing relationship with prospects and recommending solutions.
  • Maintain quality service by establishing and enforcing organisation standards.
  • Ensuring a 0%unsolved client’s queries.
  • Managing social media and chat queries.
  • Customer communication after all necessary approvals have been sought.
  • Achieve Weekly and Monthly sales target.

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