Skills

  • good communication skills
    8
  • English and Kiswahili
    8

Experience

sylvia shitsama

Work experience
  • .Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • .Maintain financial accounts by processing customer adjustments
  • .Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • .Contribute to team effort by accomplishing related results as needed
  • .Manage large amounts of incoming calls
  • .Provide accurate, valid, and complete information by using the right methods/tools
  • .Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • .Keep records of customer interactions, process customer accounts, and file documents
  • .Resolve customer complaints via phone, email, mail, or social media
  • .Assist with placement of orders, refunds, or exchanges
  • .Place or cancel orders
  • .Answer questions about warranties or terms of sale
  • .Act as the company gatekeeper
  • .Work with customer service manager to ensure proper customer service is being delivered
  • .Assist with replacement of orders, refunds or exchange
  • .Answering incoming calls.

sylvia shitsama

Education
  • August, 2011 - December, 2013
  • Fulltime

Related persons

MICHAEL SIRANGABusiness Development, Banking, Financial analysis and reporting