About

An accomplished Quality Assurance Professional with extensive experience in customer support, quality analysis, and information technology. Proven ability to deliver exceptional service while ensuring the accuracy and quality of deliverables. Adept at leveraging advanced tools like Zendesk, Aircal...

Skills

  • Digital Marketing
    10
  • CCNA
    10
  • English and Kiswahili
    10

Recommendations

Frank Juma

1/6/2026
Provided a score of  
10
  for susan shish

Michael Ndeda

10/14/2025
Provided a score of  
10
  for susan shish
2 recommendations in total
See all recommendations

Experience

susan shish

Work experience
  • December, 2018 - December, 2023
  • Fulltime
  • Monitored and evaluated the quality of work delivered to ensure compliance with established standards.
  • Provided actionable feedback to improve team performance and output accuracy.
  • Collaborated with team leaders and managers to implement quality improvement strategies.
  • Conducted regular audits and assessments to maintain high-quality deliverables.
  • Utilized data analytics to track quality metrics and generate detailed reports.
  • Customer Support Representative (November 2017 – October 2021)
  • Managed customer inquiries through phone, email, and chat, ensuring quick and effective issue resolution.
  • Addressed customer complaints, resolved escalations, and maintained a high satisfaction rate.
  • Provided product-related support, including guidance on integration and troubleshooting.
  • Used Zendesk and Aircall to track customer interactions, manage tickets, and maintain records.
  • Delivered consistent and professional communication to enhance the overall customer experience.

susan shish

Education
  • January, 2013 - December, 2016
  • Fulltime
  • Designing, implementing, and maintaining business information systems to meet organizational needs.
  • Ensuring the security and integrity of data within business systems.
  • Supporting end-users in understanding and utilizing IT systems effectively.

Related persons

Frank Juma

1/6/2026
Provided a score of  
10
  for susan shish

Michael Ndeda

10/14/2025
Provided a score of  
10
  for susan shish
2 recommendations in total
See all recommendations