Skills

  • Customer service
  • Management
  • Office management
  • Project Management
  • Teaching
  • ICT
  • QA

Recommendations

Derrick Serembe

12/21/2025
Provided a score of  
10
  for Michael Ndeda

Experience

Michael Ndeda

Work experience
  • Taking charge when the team leader is absent.
  •  Taking agents through clients’ feedback.
  •  Checking on agents work and rejecting tasks
  • with errors.
  •  Making sure that agents improve on their quality
  • score.
  •  Assisting new AGO3 agents
  •  Attending meeting organized by the Quality
  • Analyst supervisor.
  •  Attending calibration sessions.

Derrick Serembe

12/21/2025
Provided a score of  
10
  for Michael Ndeda