About

Am currently working for safaricom as Customer care Executive

Experience

stella walya

Work experience
  •  Ensure superior customer service delivery on all interactions achievement of set customer quality standards as per the quality reports.
  •  Accuracy and integrity of all cash transactions.
  •  Achievement of set product knowledge standards as per training evaluation reports
  •  Achievement of weekly, monthly, quarterly sales targets.
  •  Achievement of set team targets on delivery of quality customer service as per set SLA/service level.
  •  All services provided must meet set Customer Satisfaction Index rating as measure by the Customer Service Survey.
  •  100% adherence to Retail Center processes and procedures for provision of service as stipulated.
  •  All escalations done as per SLA
  •  100% accuracy on all issues escalated
  •  Achievement of set customer quality standards as per the quality reports

Related persons

Aliciah vivianCustomer operations professional at Safaricom Kenya
Kipkirui WalterAccounting, Finance, IT