Skills

  • Customer service
  • Office management
  • Sales
  • ICT
  • IT
  • English and Kiswahili
    8

Recommendations

Benson Wainaina

8/9/2025
5

"I recommend him wholeheartedly especially in IT and customer service experience."

moniqs warry

8/6/2025
10

" "

2 recommendations in total
See all recommendations

Experience

SIMON MWANGI

Work experience
  • Answer questions about products or the company
  • Offering first call resolution to client
  • Educating client calling on different company products
  • Resolving client issue
  • Collecting feedback on client who have used and cleared loan

SIMON MWANGI

Work experience
  • August, 2021 - September, 2022
  • Fulltime
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Client retention and portfolio management
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Meeting sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

SIMON MWANGI

Work experience
  • Installation of new computer systems and network
  • Managing networks, installation and debugging/troubleshooting
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques

SIMON MWANGI

Work experience
  • Boosted income revenue by skillfully promoting early payments and satisfied landlords.
  • Boosted sales revenue by skillfully promoting diverse products options.
  • Answered customer telephone calls promptly to improve on-hold wait times.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Marketing of houses and properties on sale and rentals
  • Monitoring real estate program (Prop wings) and troubleshooting where problem arises.
  • Preparing landlord statements for payment every month.

SIMON MWANGI

Work experience
  • Trained Kenya Primary School Head teachers in computer packages at Nyakiambi girls and Nyandarua Institute of Science and Technology respectively. (KEPSHA)
  • I trained them on
  • Microsoft word
  • Microsoft excel
  • Microsoft PowerPoint
  • Internet and emails
  • Adobe PageMaker

SIMON MWANGI

Work experience
  • Answered inquiries concerning best computer to use in regard to the work intended.
  • Selling of computers and laptops
  • On call technicians to resolves computer related issues to various institutions
  • Doing research on better products and services on behalf of various companies and individuals
  • Trainer on how to use computer gadgets and systems.

SIMON MWANGI

Work experience
  • August, 2009 - September, 2010
  • Fulltime
  • Ensuring organization in delegating duties and services
  • Troubleshooting computers problems both the hardware and software.
  • Listening to clients’ needs and offering knowledge on different products and services.
  • Offering consultant services towards various solutions both short and long term
  • Selling of computers and laptops as per the targets

Related persons

Trader SambuManagement, Customer service, Marketing
Dorcas KavosiAdministration, Customer service, Data Science
Benson WainainaAccounting
Diana Machanadigital marketing and advertising , Excellent communication and interpersonal skills., Customer Service and Support
ken njugunaExcellent Microsoft Office skills, research and analysis, Typing skills ..data entry

Benson Wainaina

8/9/2025
5

"I recommend him wholeheartedly especially in IT and customer service experience."

moniqs warry

8/6/2025
10

" "

2 recommendations in total
See all recommendations