About

I like to do my work with care and make sure it's done well. I enjoy being creative and often come up with new ideas to solve problems. I want to help businesses succeed and make customers happy. I'm good at talking to people and finding out what they need. I also love technology and trying new things.

Skills

  • Customer Service and Support
    10
  • Online marketing and Telesales
    10
  • machine operator
    7

Experience

Shem Kariuki

Work experience
  • Oversee daily operations of assigned properties
  • Address tenant inquiries, complaints, and requests promptly
  • Coordinate maintenance and repairs, ensuring regulatory compliance
  • Manage rental agreements, lease renewals, and rent collections
  • Represent the company in rent tribunals and legal proceedings
  • Implement strategies to boost occupancy rates and rental income
  • Conduct property inspections and enforce safety and security protocols
  • Maintain accurate records, reports, and financial documents

Shem Kariuki

Work experience
  • 1. Conduct tele-sales to convert potential clients.
  • 2. Make outbound calls to interested farmers, capturing detailed profiles through registration surveys.
  • 3. Handle inbound calls from farmers, accurately transcribing details in the recommended format.
  • 4. Address customer/business partner inquiries via telephone and SMS.
  • 5. Manage and resolve customer/partner complaints.
  • 6. Provide product and service information to clients, explaining procedures and answering questions.
  • 7. Identify and escalate priority issues, following up on customer concerns.
  • 8. Document all customer interactions according to standard operating procedures.
  • 9. Ensure high-quality results by adhering to standards and guidelines.
  • 10. Identify and recommend improvements in customer service procedures.
  • 11. Troubleshoot mobile app-related issues, providing first-level resolutions to customers/business partners.

Shem Kariuki

Work experience
  • March, 2023 - September, 2023
  • Fulltime
  • Started and set up looms and equipment to meet production targets.
  • Reported machine issues to maintenance and performed minor repairs.

Shem Kariuki

Work experience
  • Assist customers when they have trouble or questions using computer software’s such as
  • Microsoft Office, Adobe software and all software that are being used in the cyber cafe.
  • Provide services such as encoding, printing, downloading and all other operations provided by
  • the cafe.
  • Computer maintenance and software installation.
  • Knowledge on popular online and LAN games.
  • Troubleshoots different kinds of computer programs, hardware and software.
  • Provide excellent customer care.
  • Maintain cleanliness and orderliness of the place.
  • Keep accurate records of logs and inventories of the shop.
  • Time customers of the number of minutes or hours they will use the computer or internet.

Related persons

Jonathan Otieno Administration, Customer service, Data Science
Mark EvansMANAGING PARTNER at MAKORILAW