Responsibilities:


Conduct field-based user research to gather insights that inform the design and development of innovative agricultural products tailored to smallholder farmers' needs
Develop and deliver agronomic training to field officers
Provide expert support to address inquiries from farmers and farmer-facing teams, ensuring clear and actionable advice
Utilize resources such as... farmer demonstrations and the Learn-ink platform for continuous training and advisory throughout the season
Lead research initiatives to evaluate product performance and impact, collecting data and feedback to refine offerings and drive measurable improvements in farmer outcomes
Treat Apollo’s customers with respect and maintain high standards of customer care while attending to your duties


Requirements:


Minimum of a Diploma in Agricultural Sciences from a recognized Institution. A Bachelor’s Degree is an added advantage.
Over 2 years of experience in farmer advisory, agricultural product sales, or agricultural projects and research, with a strong focus on grassroots-level engagement.
Knowledgeable and experienced in diverse agricultural farming practices across Kenya
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, external partners, and stakeholders
Comfortable using Google Docs and Sheets
Hungry to learn and excited to make an impact through providing advice and developing products for smallholder farmers
Able to rapidly assimilate new agronomic technical information and transfer the same to relevant teams in easily understandable and simplified form
An able communicator who can clearly express technical ideas both verbally and in writing in English and Swahili
A considerate listener who takes the time to deeply understand customers, teammates, and Apollo partners more

About the Role:

We are seeking experienced call center executives to join out team as General Customer Experience agents. The General Customer Experience Agent is a key member of Apollo Agriculture’s General Agent Pool, working within the dynamic General Customer Support Workstream. This role involves handling customer inquiries, conducting outbound calls, and ensuring excellent service... delivery. Agents are allocated to different queues based on work volume, and assignments can change frequently, even hourly, to meet the demands of a fast-paced call center environment.

Responsibilities:


Handle inbound calls from customers via the toll-free line, providing accurate, helpful information and resolving inquiries efficiently, with a focus on First Call Resolution.
Record all customer interactions with high-quality information on Odoo tickets.
Conduct outbound calls for both sales and non-sales activities, including Deposit Push/Approval Verification, Post Pick-Up calls, planting date surveys, and other data collection initiatives.
Follow scripts and processes to meet sales targets while maintaining a professional and friendly tone.
Escalate complex issues promptly to ensure timely resolution.
Gather and document data accurately and efficiently, adhering to specific survey requirements.
Use call center tools effectively to track customer interactions and escalate issues as needed.
Adapt to queue assignments and adhere to queue-specific protocols and processes to achieve performance goals.


Requirements:


A holder of an Undergraduate Degree or Diploma from a recognized institution
Self-motivated and capable of remote work with minimal supervision
Intermediate computer skills and familiarity with Windows or Ubuntu OS.
Detail-oriented
Experience in data entry work is a plus
Access to a stable internet connection.  
A team player of high integrity more

About the Role:

We are seeking a forward-thinking and results-driven Insurance Manager to shape how Apollo protects our customers and business against key operational risks. This role combines strategic vision with hands-on execution, from designing innovative insurance products to working with third-party providers and streamlining payout processes to drive meaningful outcomes. 

As the... Insurance Manager, you will balance individual contribution to high-impact projects with the leadership of a high-performing team to achieve ambitious business targets. You will play a pivotal role in empowering farmers to understand their coverage, fostering trust in our solutions, and enhancing resilience across our customers in Kenya and Zambia.. By aligning insurance strategies with Apollo’s mission, you will play an essential part in securing livelihoods and making farming more profitable and sustainable. 

You’re a fantastic candidate for this role if you’re highly analytical, have a solid technical background and are able to effectively balance technical expertise with business acumen. We’re looking for a collaborative problem-solver who thrives in teamwork and is passionate about driving solutions.

Responsibilities:


Innovation and Product Development: Assess market needs and farmer feedback to design and enhance insurance products, including drought-resistant covers and tailored microinsurance options.
Stakeholder and Partner Relations: Build and maintain strong partnerships with insurers and regulatory authorities, negotiating favorable terms and ensuring compliance.
Data-Driven Risk Assessment: Use data models to forecast risks, set fair premiums, and design precise policies based on yield, weather, and demographic insights.
Efficient Claims Management: Streamline claims processes for quick, transparent payouts while analyzing trends to address recurring issues.
Regulatory Compliance and Risk Mitigation: Ensure all products meet legal standards and proactively address potential risks.
Farmer Education and Engagement: Educate farmers on coverage benefits and policies to build trust and encourage informed decision-making.


Requirements:


Educational Background: Bachelor’s degree from a recognized institution, preferably in a STEM field. A master’s degree or specialization in actuarial science, insurance, or risk management is a plus.
Professional Experience: 5+ years of experience in insurance, with a strong preference for experience in microinsurance or agricultural insurance.
Actuarial Expertise: Strong foundation in actuarial science, with demonstrated experience applying actuarial principles to design, evaluate, and optimize insurance products.
Project and Partner Management: Excellent project management skills, with proven partner management and negotiation abilities.
Regulatory Knowledge: In-depth knowledge of insurance compliance regulations.
Technical and Analytical Skills: Strong analytical skills to interpret data, generate insights, and drive decision-making. Proficiency in SQL or Python is an added advantage.
Leadership: Proven ability to lead, motivate, and develop high-performing teams.
Communication Skills: Excellent verbal and written communication skills.
Adaptability: Ability to thrive in a fast-paced environment and adjust strategies as needed.
Customer Focus: Customer-centric mindset with a demonstrated ability to design solutions that address customer needs. more

About the Role:

Apollo Agriculture is seeking a motivated and detail-oriented Regional Inventory Officer to oversee inventory management operations at both agrodealer and warehouse levels. As a Regional Inventory Officer, you will be at the forefront of ensuring that Apollo's assets are safeguarded through accurate stock management and the maintenance of data integrity.

You will work closely... with cross-functional teams to resolve any inventory issues and provide continuous and timely updates on discrepancies and other arising issues to the Risk and Loss Control Manager. As a Regional Inventory Officer, you will be a critical player in ensuring our customers have access to the right product, in the right quantities and at the right time, thus providing an excellent customer experience.

This role is ideal for you if you have experience in inventory management, are an intuitive problem solver and self-driven.

Responsibilities:


Monitor and manage stock levels across warehouses and agrodealer locations.
Conduct regular stock audits to ensure accuracy and compliance with company standards.
Maintain accurate records of all inventory transactions.
Analyze inventory data to identify trends, discrepancies, and areas for improvement.
Prepare and share regular inventory reports with stakeholders.
Provide actionable insights to optimize stock management and reduce waste.
Investigate and resolve inventory discrepancies or losses promptly.
Escalate unresolved issues to the Risk and Loss Control Manager.
Collaborate with relevant teams to implement corrective actions.
Work closely with procurement, warehouse, and sales teams to align inventory needs.
Support agrodealer partners in inventory management to enhance their experience.
Ensure all inventory processes comply with company policies and standards.
Safeguard company assets by minimizing risks related to inventory loss or damage.


Requirements:


Diploma or degree in Logistics, Accounting, Finance, or a related field from a recognized university.
At least 1 year of experience in logistics, inventory management, accounting, or warehousing.
Strong analytical and problem-solving skills, with the ability to interpret data and generate insights.
Experience in cycle counting and stock audits.
Excellent verbal and written communication skills.
A team player with strong organizational and time-management skills.
Proficiency in inventory management software is a plus. more

Responsibilities:


Recruitment and Training: Identify and recruit agro-dealers to meet cohort targets. Oversee their onboarding and provide continuous training on Apollo’s products, processes, and sales strategies to ensure they are fully equipped to serve farmers effectively
Logistics and Stock Support: Manage distribution channels to ensure agro-dealers have adequate stock levels. Conduct... regular visits to resolve operational issues, perform stock audits, and provide technical support to ensure seamless service delivery
Sales Growth: Drive sales by promoting Apollo Wholesale products to both Apollo and non-Apollo agro-dealers. Identify and pursue high-potential sales opportunities within the region while adapting sales strategies to market needs
Relationship Management: Act as the primary contact for agro-dealers and farmers, addressing concerns and resolving escalations promptly. Build strong, collaborative relationships and gather insights to improve Apollo’s processes and channel strategies
Stock Oversight: Conduct regular stock checks on agro-dealers, monitor for variances, and submit accurate stock reports. Collaborate with the Risk and Loss Control team to ensure zero loss of Apollo inputs and maintain accountability at all levels


Requirements:


1–2 years of experience in distribution, channel management, or sales
Previous experience at Apollo or in a fast-paced environment is an added advantage
Strong analytical and problem-solving abilities
Proficiency in MS Word, Excel, and inventory software (e.g., ERP)
Exceptional work ethic with the ability to prioritize and multitask effectively
Highly organized, detail-oriented, and proactive
Excellent interpersonal and communication skills to build strong relationships more

About the Role: 

We are seeking a dedicated customer experience guru to join our Commercial team as Customer Experience Operations Manager. As CX Operations Manager, you’ll drive a seamless, efficient customer journey, shaping loyalty and satisfaction while boosting retention and sales across Kenya and Zambia. You’ll lead call center teams, align customer experience with Apollo’s strategy, and... streamline processes to respond swiftly to field insights. Through improved resource optimization and stronger communication across departments, you’ll play a key role in fueling Apollo’s sustainable growth and customer-centric mission. 

Key responsibilities:


Process Optimization & Efficiency: Lead the continuous improvement of call center operations, streamlining processes to improve operational efficiency and customer experience. Identify bottlenecks, leverage data-driven insights, and implement tools and systems to optimize workflows.
Resource Allocation & Workforce Planning: Analyze call volume data and trends to ensure optimal resource utilization, workload distribution, and team capacity planning. Develop strategies for workforce planning that align with the company’s business objectives while ensuring cost control and service excellence.
Customer Insights & Feedback Integration: Generate actionable insights from customer interactions, identifying key pain points and trends. Collaborate with cross-functional teams to integrate these insights into product development, process improvements, and strategic decision-making.
Cross-functional Collaboration & Stakeholder Engagement: Partner with teams across sales, growth, product, credit, and L&D to ensure a unified customer experience. Facilitate communication between the call center and other departments to drive alignment, knowledge sharing, and problem-solving.
Technology & Process Innovation: Work closely with product and engineering teams to design, implement, and manage tools and technologies that enhance call center efficiency and improve customer engagement. Drive system improvements and contribute to the development of the technology roadmap.


You:


5+ years of total work experience, with at least 3 in customer experience management, telesales, or a related field. 
Experience in the agri-tech or PayGo industry, particularly in a fast-paced environment, preferably within a start-up. 
A proven track record of leading high-performing customer experience teams to meet strategic goals, drive satisfaction, and boost sales. Skilled at setting goals, motivating teams, and delivering results in high-pressure settings.
Strong analytical skills for interpreting large data sets to identify trends and drive improvements in process, strategy, and resource optimization.
Experience working with modern tools to streamline workflows, optimize call center operations, and enhance service delivery.
Adept at working with Sales, Growth, Product, and Credit teams to ensure aligned, effective execution.
Proactively resolves issues using data and team feedback, consistently optimizing operations and improving customer experience.
Skilled in presenting data-driven insights to stakeholders, ensuring key trends and challenges inform business strategy.
Remain calm under pressure and capable of pivoting strategies when needed to handle unexpected challenges or operational changes
Strong in workforce planning, using data to align team capacity, manage call volumes, and optimize resources to meet goals.
Experienced in creating clear, concise documentation and presentations that communicate complex information effectively for better alignment and decision-making.


We:


Are a collaborative team of smart and ambitious people who are dedicated to serving our customers. 
Make magic happen to solve hard problems and always come with solutions when challenges arise. 
Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve. 
Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree. 
Offer a dynamic environment that fosters talent, collaboration and growth. 
Take pride in our work and share the responsibility to see it through from conception to deployment. 
Back up our talk with a competitive compensation and benefits package and challenging projects. 
Value autonomy, honesty, transparency, and respect. 
Are excited to hear from you! more

About the Role

Apollo is seeking a Field Sales Manager based in, or willing to relocate to the rural area of their assigned wards, to own the management and support of field officers (FOs). This role will be responsible for sales performance management, and  training and development of field officers in the assigned  wards, with the aim of ensuring the FOs hit their individual targets,... therefore supporting the company to hit our overall commercial goals. This role will work closely with the FO team both in classroom settings and in active field settings to identify any challenges, spot opportunities for growth and ensure the field officers consistently excel in their roles.

Responsibilities


Sales ownership. Own the achievement of our target number of farmers we need in the assigned wards and drive growth with this as the main metric.
Field officers performance management. Evaluating field officers (FO) cohort output to determine performance health, ensuring targets are met around metrics like number of active field officers, FO productivity etc. Identifying different sales performance levels in the team and implementing different measures to support them to succeed e.g. rewarding and recognizing high performance, providing one-on-one coaching etc., 
Sales activations. Identify and execute high impact sales activations that will drive sales performance e.g. van roadshows, market activations, farmer group activations etc
Sales budget. Own and manage the sales budget for the assigned wards to ensure adherence to budgets, cost effectiveness and optimized utilization. 
Field Officers Training. Training new FOs, and providing continuous training to the team through bi-weekly meetings. This will also include providing and managing tools of trade such as company-issued phones, marketing collateral etc. Ensure strong communication to and from FOs. 
Insights collection and dissemination. Share bi-weekly reports to identify key insights from time spent with customers and field officers to share and implement with the wider team e.g. best practices leveraged by high performing agents, feedback from customers on their Apollo experience etc. 


Requirements


Have 2+ years experience in sales and marketing in the rural environment, ideally with a focus on supporting and facilitating sales teams to succeed 
Excellent communicator with well developed interpersonal skills to relate with, guide and motivate field  agents, and deliver continuous training throughout the duration of seasons
Have an understanding of field agent sales performance metrics and how to influence their outcome by working directly with agents to encourage or correct Sales approaches
Have the drive to understand and build relationships with customers in your region, collecting insights and feedback that will drive sales strategy and agent training 
Highly organized with strong execution, prioritization and collaboration skills.
Have a working knowledge of platforms needed to deliver on responsibilities - Google Drive, Google Sheets/Excel, Google Slides/PowerPoint etc., 
A diploma or graduate in business related disciplines would be ideal, but not required more

About the Role:

Apollo Agriculture is seeking driven Data Verification Agents. As a Data Verification Agent, you will be a critical part of ensuring a successful customer journey. Your key responsibilities will include transcribing accurate data submitted by Field Agents, maintaining up-to-date knowledge of data verification procedures, and consistently achieving approval Key Performance... Indicators (KPIs). You will also be responsible for providing first-level resolutions to verification questions, ensuring 100% accuracy in data verification, and effectively communicating with supervisors to address issues and escalate priority matters. Additionally, you will document interactions, identify process gaps, and contribute to process improvements while preparing detailed reports on issues and suggesting solutions.

Reporting Lines: This role reports to the Data Verification Associate

Responsibilities:


Transcribing the correct data as submitted by Field Agents
Keeping abreast of Data verification updates and attending meetings, refresher training as required.
Keeping Verification skills sharp by consistently hitting the approval  KPIs.
Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations.
Verify with high accuracy (100%), data received from the Field Agents.
Communicating with the supervisor when there are issues and giving frequent feedback on the verification process.
Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor.
Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time.
Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.
Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes.
Performing any other duties that might be assigned to you by the Supervisor.


Requirements:


Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)
Have vast computer skills and a great familiarity with Windows or Ubuntu OS.
Access to stable internet
No previous criminal records ( Police Clearance Certificate)
High integrity and good customer service.
Speed, accuracy, data quality and attention to detail
Ability to adapt to changing data verification needs and priorities
Strong communication skills, both written and verbal (Fluent in English and Swahili)
Team player and good collaboration skills.
The ability to work independently with minimal supervision
The candidate should not be engaged with another organization during the contract period as the role is a full time position. more

About the Role: 

Apollo is seeking an experienced and analytically driven professional to lead the acquisition credit and fraud risk strategy for financing agricultural inputs and advice for our end consumers (farmers). The Associate Manager is accountable for improving the profitability and scale of our products while managing credit and fraud risk by optimizing the credit product terms and... acquisition policy. 

Management: Reports to the Credit Acquisitions & Fraud Lead
Responsibilities:

Application Fraud Risk-mitigation Strategy Design and Optimization: Own and maintain data-driven strategies to mitigate fraud risk at the application stage, while balancing customer experience and business value.
Acquisition Credit Policy Development and Optimization: Own and maintain the credit approval process to maximize profitability while being within risk appetite
Credit Product Strategy and Optimization: Own the optimization of credit product terms (e.g. APR, Deposit, Tenure, Exposure), structure and user experience to maximize profit and product usage. 
Monitoring and Control: Develop and maintain a monitoring framework for through-the-door distributions and acquisition performance by developing and tracking relevant metrics within proposed control limits. Ensure intent meets execution by developing and maintaining an implementation monitoring and control framework.
User Research: Identify and execute user research through in-person visits and surveys for target consumers (farmers) to inform the product and acquisition policy design
Cross Functional Collaboration: Work with our collections, customer management, product, logistics & distribution, sales, and customer support teams to ensure that all systems support smooth product implementation and launch
 Learning agenda and experiments: Drive the credit risk learning agenda by ensuring relevant design of experiments and control of experimentation risk and budget.

You Are:

A professional with advanced knowledge of credit and risk management with 3 to 6 years of relevant experience. This includes:  (i) Experience in managing a consumer lending portfolio and credit risk or fraud risk, preferably for underserved consumers in developing economies (ii) Experience in developing or optimizing credit products (credit cards, line of credit, personal loans etc.) for retail consumers 
A data-driven problem solver with proficiency in SQL, Python, MS Office, and experience in using segmentation tools and decision trees to build strategies
An exceptional communicator with the ability to effectively and efficiently communicate complex information and analytical strategy 
An exceptional leader that can influence without authority 
A holder of a bachelor or Master's degree in courses requiring and developing analytical problem solving and mathematical ability (e.g. engineering, statistics, mathematics, economics etc.) more

About the Role:

Apollo Agriculture is seeking highly motivated individuals with an eye for detail to join our team as Fraud Operations Agents.
As a Fraud Operations Agent at Apollo Agriculture, you will play a pivotal role in safeguarding the integrity of our customer journey by identifying and addressing fraudulent activities among our customers and other parties. Your key responsibility will... involve mitigating financial risks associated with fraudulent farmers. Additionally, you will be responsible for enforcing the company's Fraud Policy, ensuring compliance, and supporting the loan recovery process.

Reporting Lines: This role reports to the Fraud Operations Senior Associate
Contract Duration: Short Term
Location: Remote (Nairobi)
Responsibilities:

Investigating potentially fraudulent applications
Utilizing CMS and AFIT for investigations, while documenting findings
Scrutinizing administrative reviews involving subjective judgments based on company policies and guidelines
Addressing performance flags for field agents and resolving related issues
Providing incriminating evidence for agent deactivation advocacy
Planning and conducting retraining for field agents with minor data quality issues
Completing additional tasks assigned by supervisors as needed

Requirements:

Diploma or Bachelor's Degree in a relevant field, with a preference for Criminology or Forensic Investigations
Proficiency in compiling detailed reports
Fluent in both written and spoken English and Kiswahili.
Self-motivated and capable of working remotely under pressure with minimal supervision
Strong computer skills and a deep familiarity with Windows or Ubuntu operating systems
Extensive knowledge of Excel and spreadsheet software
Access to a stable internet connection
Must possess a Police Clearance Certificate, indicating no previous criminal records
Demonstrates high integrity and excellent customer service skills more