About

Executive Assistant with proven track record of providing strong decision making skills to manage multiple concurrent tasks preparing reports and maintaining the utmost confidentiality and offering exceptional customer service in fast-paced environments. Offering keen attention to detail with a self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills

  • Organizational skills
    10
  • Time Management
    10
  • Multitasking
    10
  • Communication
    10
  • problem solving skills
    8
  • Technical Survy
    8
  • Attention to details
    8
  • Adaptability
    10
  • English
    10
  • Kenyan Sign Language
    3

Experience

Sheila Wairimu

Work experience
  • Handling correspondence: Drafting and preparing responses, providing feedback and forwarding requests to relevant people
  • Overseeing travel schedule: Planning and coordinating logistics and documents for local, regional and international visits and meetings
  • Manage and make all arrangements for the Board and other stakeholder meetings that involve the Director
  • Maintaining the Managing Partner’s diary, ensuring that appointments and relevant information is readily available to facilitate effective meetings
  • Maintaining an effective filing system for all electronic and paper-based communication/ correspondences within the executive office ensuring that such information is readily available for day to day use. At the same time ensuring effective access controls are in place to protect confidential information/ documents.
  • Organizing internal meetings: Taking minutes and tracking progress on action points
  • Assisting the Managing Partner in meeting preparation: review agendas and minutes and ensure agenda items for Board meetings are circulated and prepared on time
  • Monitoring and following up on assigned activities, ensuring quality and timely completion of tasks
  • Maintaining efficient filing and archiving systems for Managing Partner’s office documentation
  • Maintaining up to date contacts database for the Director to facilitate efficient communication
  • Creating and managing a system for dispatching outgoing mail and tracking incoming mails
  • Bringing to the attention of the Managing Partner’s priority matters that require his attention on a daily basis
  • Performing other duties as required.

Sheila Wairimu

Work experience
  • February, 2017 - December, 2017
  • Fulltime
  • Coordinating and managing the performance of the customer service and account management teams, by setting expectations for service provision, measuring performance and intervening when necessary
  • Develop policies and procedures that customer service agents follow to resolve customer inquiries.
  • Managing and handling escalated issues related to customer complaints, retention calls and emerging issues on the floor including major system outages
  • Driving problem root cause analysis and resolution and leading cross-functional collaboration with the relevant technical teams
  • Providing effective management of all escalated issues, document recommendations and ensure implementation leads to sustained improved performance
  • Driving the identification and resolution of systemic issues that affect services offered in a recurring manner
  • Leading the coaching, training and development of the customer service and account management teams
  • Acting as the customer ambassador within the company by driving a customer-centric culture across the organization and implementing initiatives to drive customer focus
  • Prospecting for potential new clients and turn this into increased business.
  • Cold calling as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
  • Meeting potential clients by growing, maintaining and leveraging your network.
  • Researching and building relationships with new clients.
  • Working with technical staff and other internal colleagues to meet customer needs.
  • Working with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.

Sheila Wairimu

Work experience
  • Coordinating and managing the performance of the customer service and account management teams, by setting expectations for service provision, measuring performance and intervening when necessary
  • Develop policies and procedures that customer service agents follow to resolve customer inquiries.
  • Managing and handling escalated issues related to customer complaints, retention calls and emerging issues on the floor including major system outages
  • Driving problem root cause analysis and resolution and leading cross-functional collaboration with the relevant technical teams
  • Providing effective management of all escalated issues, document recommendations and ensure implementation leads to sustained improved performance
  • Driving the identification and resolution of systemic issues that affect services offered in a recurring manner
  • Leading the coaching, training and development of the customer service and account management teams
  • Acting as the customer ambassador within the company by driving a customer-centric culture across the organization and implementing initiatives to drive customer focus
  • Prospecting for potential new clients and turn this into increased business.
  • Cold calling as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
  • Meeting potential clients by growing, maintaining and leveraging your network.
  • Researching and building relationships with new clients.
  • Working with technical staff and other internal colleagues to meet customer needs.
  • Working with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.

Sheila Wairimu

Work experience
  • Organized meetings and taking minutes of the meeting
  • Making and receiving calls from clients
  • Addressed customer complaints concerning our products and services
  • Supervising field agents
  • Writing consolidated reports from data collected by the field agents
  • Managing allowances for the field agents
  • Operate a range of office machines such as photocopiers, computers and faxes
  • Coordination of communication between field agents and Project Manager

Sheila Wairimu

Education
  • September, 2008 - April, 2012
  • Fulltime
  • Tourism Management
  • Communication Skills

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