About

A reliable IT technician confirms the resolution of all assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates exceptionally well with both technical and non-technical personnel and customers. Skilled at helping even novice users quickly and rapidly recover from faults, intrusions, and losses. Full-service computer technician handling everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider

Skills

  • IT Support & Help Desk Operations
    10
  • Desktop & Application Support
    9
  • Hardware Diagnosis & Maintenance
    10
  • Computer Networking (LAN/WAN)
    9
  • System Installation & Configuration
    10
  • Troubleshooting & Fault Resolution
    10
  • Inventory & Asset Management
    9
  • Cybersecurity & Data Protection
    7
  • English
    8

Experience

Shadreck Mutinta

Education

Shadreck Mutinta

Education

Shadreck Mutinta

Education

Shadreck Mutinta

Education

Shadreck Mutinta

Education
  • December, 2022 - August, 2023
  • Fulltime

Shadreck Mutinta

Education

Shadreck Mutinta

Education

Shadreck Mutinta

Education
  • March, 2018 - September, 2019
  • Fulltime

Shadreck Mutinta

Education

Shadreck Mutinta

Work experience
  • Resolved incidents and service requests within target time frames to facilitate optimal productivity levels.
  • Assisted in system management processes, ensuring consistent security in line with data protection requirements.
  • Maintained optimum levels of IT support to a number of office staff across a number of sites.
  • Confidently installed cutting-edge software and hardware,
  • remotely and in person.
  • Contributed to smooth day-to-day department running, prioritizing incoming tickets to facilitate maximum company efficiency.
  • Coordinated and executed routine hardware upgrades.
  • Maximized hardware performance by conducting preventative and routine maintenance through the task.
  • Trained a number of junior technicians to improve troubleshooting skills, reducing failure detection times.
  • Researched and installed new antivirus technology that reduced security incidents.
  • Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
  • Installed new software for users and monitored version and patch update requirements.
  • Followed technical documentation for accurate installation, maintenance, and repair

Shadreck Mutinta

Work experience
  • Managed inventory of IT equipment and supplies, ensuring resources were available for timely deployment and support.
  • Developed and maintained documentation for standard operating procedures, enhancing team knowledge and helping streamline support processes.
  • Supported the onboarding process for new employees by providing necessary IT training and access to resources.
  • Delivered timely resolution to IT service requests, ensuring minimal downtime for office staff across multiple locations in Lusaka.
  • Executed routine system upgrades and installations, enhancing performance and security for all hardware and software used by the organization.
  • Resolved incidents and service requests within target time frames to facilitate optimal productivity levels.
  • Contributed to smooth day-to-day department running, prioritizing incoming tickets to facilitate maximum company efficiency.
  • Mentored and trained junior technicians, significantly improving the overall efficiency and effectiveness of the IT support team.
  • Researched and installed new antivirus technology that reduced security incidents.
  • Assisted in maintaining robust network security by regularly updating firewall settings and monitoring traffic for potential threats.
  • Provided remote support through various communication tools, ensuring quick response times for user inquiries and technical issues.
  • Conducted user feedback sessions to gather insights on IT services, implementing suggestions to continuously improve support quality.
  • Installed new software for users and actively monitored version and patch update requirements.
  • Assisted in system management processes, ensuring consistent security in line with data protection requirements.
  • Maintained optimum levels of IT support to multiple office staff across various sites in Lusaka

Shadreck Mutinta

Work experience
  • January, 2013 - February, 2014
  • Fulltime
  • Resolved IT service requests and incidents, ensuring minimal downtime and optimal productivity for users.
  • Assisted in system management and security processes, aligning with data protection protocols to safeguard sensitive information.
  • Successfully installed and configured hardware and software for users, enhancing operational efficiency across multiple sites.
  • Developed and implemented documentation for IT procedures, streamlining support operations and improving team knowledge.
  • Coordinated routine maintenance and upgrades for IT infrastructure, optimizing performance and reliability of equipment.
  • Trained and mentored junior technicians, improving their troubleshooting capabilities and reducing incident resolution times.
  • Managed inventory of IT equipment and supplies, ensuring resources were available for timely deployment and support.
  • Executed routine system upgrades and installations, enhancing performance and security for all hardware and software used by the organization.
  • Managed the onboarding process for new employees, ensuring they received the necessary IT training and access to resources in a timely manner.
  • Executed routine upgrades and installations of software and hardware to enhance overall system security and performance across the organization.
  • Maximized IT support for regional office staff across multiple locations by effectively prioritizing and addressing incoming technical tickets.
  • Implemented new security protocols by researching and applying the latest anti-virus
  • technology, significantly reducing security incidents across the organization.
  • Streamlined the onboarding experience for new employees by creating tailored IT training sessions and resources, ensuring their successful integration into the company.
  • Maintained an organized inventory of IT equipment and supplies, facilitating prompt deployment and ensuring all necessary resources were efficiently allocated.
  • Conducted regular training sessions for staff on IT best practices, fostering a culture of
  • technological proficiency and security awareness.

Shadreck Mutinta

Work experience
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Prepared equipment for staff use, installing cables, operating systems, and software. Established and troubleshot network and data communications systems.
  • Followed manufacturing instructions and design specifications when completing repairs. Assisted with installing, configuring, and maintaining workstations.
  • Upgrade hardware and software regularly for optimized systems performance.
  • Installed new technologies without disrupting workflow.
  • Maintained system security through regular testing and servicing.
  • Managed technology resources within department budgets.
  • Analyzed system and software requirements to meet operational needs.
  • Recruited, trained, and managed IT teams to continually meet service user needs. Assessed system performance to advise on possible updates and improvements. Replaced old wiring and outdated equipment to bring systems up to code.
  • Performed preventive maintenance to comply with company policy and procedure. Installed and repaired electrical motors, transformers, and electrical distribution systems.
  • Trained, supported, and mentored junior personnel to complete high-quality work. Kept all job sites clean and tidy to deliver fast, accurate work.
  • Troubleshot installations to check the reliability of electrical, fire alarm, and mechanical systems and equipment.

Shadreck Mutinta

Education
  • January, 2010 - December, 2012
  • Fulltime