Robin Magerer

Business Development Manager at Izwe kenya

since December, 2022

ro***no@gmail.com

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Work experience

Financial & business growth by formulating and implementing business strategic initiatives aimed at increasing new business and share of wallet from existing clients.
Monitor branch business performance, portfolio risks in line with the bank’s portfolio appetite.
Collaborate and coordinate the development and implementation of sales initiatives.
Develop, conduct product review and product development through constant feedback from the market.
Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
Continuity plan (BCP) implementation and disaster recovery coordination
Internal controls and risk management by ensuring adherence to all KYC & AML processes.
Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses
Always ensure excellent customer experience

Work experience

Provide leadership in performance management, employee development, talent management, and building a work environment that drives high performance.
Gain a sound understanding of the different local market segments in the branch’s area of operation.
Manage the sales tracking system and provide coaching and feedback to the team.
Collect market information from competitor products and levels of service.
Manage and monitor branch budget.
Entrench a risk-aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
Monitor internal controls to ensure their adequacy and effectiveness.
Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
Staff recruitment, training, coaching, development, and motivation to staff.

Work experience

Supervise data clerks in the field and ensure that they all adhering to the set guidelines and procedures as they perform their duties.
Design and prepare data collection tools to be used in the collection of data.
Generate reports for the teams
Data Manipulation and cleaning using statistical tools, such as Stata and R.
Perform data Management and check on data quality in all the projects.
Monitoring In flow and outflow of data

Work experience

Steer the Branch into high level performance standards through proper supervision of staff and maintenance of a healthy loan portfolio.
Provide leadership to the day to day operations of the branch, achievement of branch targets, while maintaining focus on the company’s strategic goals.
Respond to customer queries and address service complaints in a timely manner.
Analyze customer feedback and develop new techniques to ensure customer retention.
Delinquency management by maintaining portfolio quality at acceptable levels.
Take charge of the office general administrative duties &Ensure 100% adherence to the policies and procedures.

Work experience

Responsible for the business development and operations of the branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the banks’ strategy.
Grow the bank's liabilities, Assets, Bancassurance Products and NFI in the SME banking
Evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times.
Effectively manage and expand relationships with existing SME clients and bringing in new partnerships so as to ensure business growth and continuity.
Ensure compliance with both internal and external regulatory requirements.
Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking.
Safeguard and promote the bank’s image with the general public.
Oversee management of a team of assigned Relationship officers.

Work experience

Tasked with User administration – setting up and maintaining user accounts
Responsible for maintenance, configuration and reliable operation of computer systems, network servers and virtualization
Software updates and installation.
Create a backup and recover policy.
Create file systems.