We have a guy on our staff who has special needs. Based on his abilities, we offered him a job working with documents in the archive. But he’s against it, he wants to interact with clients. I’m not...

May i ask is this due to a personality issue??? Perhaps not good with customers?? A disability should not hinder someone if they can work. Everyone... has strengths and weaknesses. If you feel his strengths are best suited to archival and that is the opening you have then that's what you have available. But as an employer it is your job to hear your employees wishes. If more training is required before one on one with customers it is your responsibility to provide that as an option. There are programs you can sign for usually free to offer education for your staff. And here's the thing if you only have the one position available and they do not want it then there is no room at this time. You are always welcome to keep their resume and if a position they are wishing for becomes available you will call them. And honestly do call them. But I would be concerned with how you worded your question. You may mean well but sounds like a disabled person will cause you to lose customers. Context. more