Skills

  • Photoshop
  • Microsoft Office
  • Typing Skills
  • Customer service
  • Microsoft Word
  • English
  • Excel
  • Ms office
  • Office management
  • Adobe Photoshop
  • illustrator
  • Adobe Illustrator

Experience

Rahab Wanjugu

Work experience
  • Overseeing the process of configuration of the information communication technology equipment and associated peripherals
  • Performing system administration, network support and installation
  • Carrying out repairs and maintenance of ICT equipment and associated peripherals; Drawing up hardware specifications for ICT equipment; Verifying, validating and certifying of ICT equipment; and Performing any other duties assigned from time to time
  • Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimized, through training, user awareness, changes in configuration etc.;
  • Maintain integrity of the network, server deployment, and security.
  • Speed limiter programming
  • Trouble shoot and solve Governor returns
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Administer servers, CCTVs, desktop computers, printers, phones, personal digital assistants, smartphones, security updates and patches.
  • Manage all I.T hardware, software and consumables to ensure flawless synergy of resources within the organization.
  • Ensure adequate security and safeguard of data base and applications against hackers and viruses
  • Consolidating all renewal data per month
  • Managing and Scheduling the bulk SMS messages to customers
  • Managing Cable Car Database. Both Speed governors, tracking, and Contact database.
  • Dealing with customer complaints regarding the speed governors.
  • Submit detailed reports and analysis on renewals and complaints recorded each month.

Related persons

peter kamuriaICT Customer service Technician at International Livestock Research Institute (ILRI)