About

Experienced Banker and a writer with a demonstrated history of excellence in the banking industry. Skilled at Customer Service Operations, Back and front office operations, Callback, call centre technology,digital channels, clearinghouse, and office adminstration. Strong operations professional ready to positively impact the dynamic business environment globally.

Skills

  • Front and back office Banking operations
  • Call center technology
  • Excellent communication and interpersonal skills
  • Excellent Microsoft Office skills
  • Digital payment channels
  • Office administration skills
  • Teller line operations
  • Data Analysis
  • Tech savvy
  • Negotiations skills
  • Customer experience skills
  • Agency banking skills
  • Clearing house skills

Experience

Douglas Mutua

Work experience
  • Completing writing projects, meeting deadlines and following content
  • requirements in terms of style and project specifications
  • * Revising content whenever customers or clients request changes
  • * Helping create style guides or suggesting changes to ensure content is
  • consistent and clear
  • * Working with customers to define their content needs
  • * Conducting research on any given topic
  • * Optimizing articles for SEO and accessibility
  • * Writing engaging content for blogs, eBook’s, case studies, video scripts,
  • infographics and other assets
  • * Identifying gaps in content and recommending new topics
  • * Editing content to ensure voice, grammar and style is on point
  • * Creating and scheduling posts for multiple social media channels
  • * Staying up to date on industry trends to support content development
  • * Distilling complex concepts and language into content that is easily
  • understood
  • * Working closely with internal stakeholders to ensure alignment and
  • consistency in messaging, branding and style
  • * Managing and completing work on time for multiple content writing projects
  • * Working with content strategists to build editorial calendars

Douglas Mutua

Work experience
  • * Handle customers and their financial transactions through bank
  • clerical functions.
  • * Serve as primary point of contact to bank customers.
  • * Answer and respond to bank customers’ inquiries on financial
  • transactions.
  • * Process and accept deposits and loan payments from bank customers.
  • * Make payments to bank customers after checking and validating
  • customers’ signatures on checks.
  • * Check the availability of funds before making payments to customers.
  • * Prepare and record all deposits and payments into the bank’s computer
  • systems.
  • * Educate customers on bank products and services.
  • * Assist administrative department in their tasks.
  • * Perform physical verification of cash at the end of the day and reconcile
  • with banking records.
  • * Performing KYC and AML compliance processes and procedures.

Douglas Mutua

Work experience
  • February, 2014 - December, 2015
  • Fulltime
  • * Performing clerical duties at the store department.
  • * Displaying merchandize in the store to attract customers.
  • * Preparing purchase orders on behalf of the company
  • * Creating and maintaining purchasing files and price lists.
  • * Assist and support stores management in running the store successfully.
  • Assist and support stores management in running the store successfully.
  • * Display merchandizes in a store to attract customers.
  • * Greet and receive customers in a courteous manner when they enter the
  • store.
  • * Assist and help customers in locating the merchandize they require.
  • * Maintain and manage the store premises neat and clean.
  • * Assist customers in billing and payment processes at the stores counter.
  • * Resolve and handle customer issues effectively.

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