About

PERSONAL BRAND STATEMENT: I am a Bachelor of Commerce graduate with operations and information systems management expertise seeking a challenging and fulfilling position with a respectable firm in an atmosphere that offers current technological challenges. PERSONAL PROFILE: Imaginative and creative. Result oriented to work performance. Dedicated to success. Open and interactive. Ability to quickly learn and understand new processes and procedures. Analytical, organized and able to work independently or as a part of a team.

Skills

  • Communication
    10
  • Teamwork
    10
  • Creativity
    10
  • Leadership
    10
  • Administration
    10
  • Customer service
    10
  • Office management
    10
  • System administration
    10
  • Photoshop
    10
  • Graphic Design
  • Quality control and quality assurance
    10
  • Analytical and problem-solving skills
    10
  • English and Kiswahili

Experience

Penty Ochieng

Work experience
  • Perform quality checks and audits of inbound and outbound calls to ensure
  • adherence to policies and procedures (e.g., Quality, accuracy, and timeliness) and a
  • high level of customer service.
  • Use quality monitoring data management system to compile and track performance
  • at team and individual level.
  • Coordinates and facilitates call calibration sessions for Call Centre staff
  • Identify and monitor trends and quality risks and serve as a resource regarding
  • quality concerns or issues.
  • Identify training needs, design training manuals, and coordinate training of Call
  • Centre agents.
  • Prepares, analyses and presents quality reports to the management

Penty Ochieng

Work experience
  • August, 2020 - December, 2021
  • Fulltime
  • Serving as the point of contact for all incoming inquiries about Asset Finance
  • products from potential and existing clients at the designated sales point.
  • Conducting pre-assessment of the client's financial position and offering the most
  • suitable product configuration.
  • Ensuring proper and timely loan request processing, acquisition of necessary
  • documentation and asset proper release, including tracking installation, plate
  • issuance, and asset insurance.
  • Achievements; Promoted and improved workers relations and gave proper assistance in
  • cases of needs.

Penty Ochieng

Work experience
  • Storage and warehouse management, planning and dispatching to customers
  • Coordinating staffs meeting
  • Use of ERP and SAP in stock issuance and checking
  • E- procurement service
  • Computation of special LPOs
  • Customer Relationships Management
  • Budgeting and other administrative roles assigned

Penty Ochieng

Education
  • August, 2015 - December, 2019
  • Fulltime
  • Operations and information Systems Management
  • Business Administrations
  • Business Development
  • CRM and Qualitative Analysis

Penty Ochieng

Education
  • February, 2011 - November, 2014
  • Fulltime
  • Kenya Certificate of Secondary Education

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