Emmanuel Walinywa

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Work experience

 Maximized branch revenue by optimizing operations.
 Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
 Developed monthly/annual branch business plans for maximum profitability and effectiveness.
 Conducted customer feedback surveys to improve sales levels.
 Designed sales and services strategies to improve revenue and retention.
 Mentored staff to increase sales success and productivity.
 Completed audits and checklists to achieve regulatory compliance.
 Reported success, failures and new plans to senior management to guide decision making.
 Monitored Operations to keep processes aligned with targets ad matching forecasts.
 Represented branch operations at board meetings, public hearings and events.

Work experience

 Analysed financial risks of collection plan and determined optimum approach to recover funds.
 Traced, located and contacted debtors tied to collection accounts.
 Chased up overdue payments, to offer assistance in difficult situations and set up payment plans.
 Assessed client needs and investigated different courses of action.
 Achieved debt collection targets in line with agreed deadlines.
 Showed tact and diplomacy when communicating with customers and resolving conflicts.
 Safeguarded restricted financial information by following data confidentiality procedures.

Work experience

 Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
 Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
 Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
 Reviewed accounts to determine payment plan compliance.
 Documented discussions and actions in customer accounts and collections database.
 Documented value of debt collections and updated customer balances to reflect clearance or new totals.

Work experience

 Chased missing transactions to help facilitate timely payments.
 Tracked employee time and attendance for payroll.
 Helped departmental managers develop and optimise inventory controls.
 Reconciled monthly bank statements and resolved discrepancies.
 Prepared month-end closing entries for detailed reporting and record keeping.
 Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Education

Graduated with a Diploma in Cooperative Management with a grade of Distinction from The Cooperative University of Kenya . While at the University, I acquired the following skills: Communication both verbal and written, financial reporting and auditing, Problem solving and Sales and Marketing.
I managed to work on my project report titled "Loan Defaulting and the causes" and through this, I managed to share my thoughts in regards to loan management and prevention of a likely default by offering financial advice and thorough KYC before Issuance of these loans to the potential clients.