About

I am an experience Enterprise IT Solution & Infrastructure Design Specialist who specialises in but not limited to Server Administration, Cloud Computing/Azure, Website Designing, Virtualisation, Networking setup/troubleshooting/Security, installation/preventive maintenance of Computing devices (Server/Laptops/Desktops/Printers), IP Telephony, Electronic Biometric Access Control & Attendance, Data Storage and Recovery. I help startup business with product branding, social media reputation management.

Skills

  • Business Development
  • Digital Advertising
  • ICT
  • Product management
  • Sales Automation
  • System administration

Experience

Peter Odejide

Work experience
  • RESPONSIBILITY
  • I am currently supporting Maiduguri ICRC Sub-Delegation, ICRC-Physical Rehabilitation Projects and ICRC-Health Support Program by providing technical advise, installation and maintenance of IT equipment, provides remote support for ICRC (Pearl/DCMS PROJECT) in University of Maiduguri Teaching Hospital and State Specialist Hospital and staff member at the Sub Delegation.
  • I ensure there is a robust internet connectivity, power backup, VHF radio installation and maintenance, assist user with ICT related issues and inventory.
  • Essential Duties and Responsibilities:
  • I offer 1st and 2nd level service desk support to staff members at ICRC Sub-Delegation, University of Maiduguri Teaching Hospital for (DCMS) project and State Specialist Hospital (PEARL) project.
  • I give implementation support for the ICRC ICT policies and procedures, field integrated network environment, and guidelines.
  • I manage and frequently update both (PEARL / DCMS) ICT Inventory and attribution.
  • I re-designed the network infrastructure and LAN implementation for Maiduguri Office, ICRC projects sites and residences.
  • I manage the Local Area Network and the Wireless Local Area Network to give robust performance of the network infrastructure for internet connections (Radio, VSAT, Fibre),data storage, cloud applications, and backup on the cloud such as Office 365, Cisco Meraki networks, WAN Evolution, UPS and backup power systems, security of ICT installations in the server room (air conditional, electricity, Biometric Access control), desktop computers, laptops, smart phones and mobile applications.
  • I oversee the staff support, policy compliance for both hardware and software and ensure ICT equipment function at all time.
  • Ensure there is a robust internet access, reliability and ensure timely subscription and maintenance with the ISP.
  • I ensure ISP performance and links are monitored according to the SLA signed.
  • I Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, inverters, batteries and repeaters) respecting internal standards and procedures.
  • I provide proactive and responsive support to all staff members both at the Maiduguri Officer and Project sites by implementing a helpdesk and ticketing system that will capture regular issues which would help the management in their decision making and monitoring the ICT efficiencies.
  • I ensure user and server data are periodically backed up at scheduled.
  • I ensure all unresolved issue are escalated to my line manager for further assistance.
  • I ensure the access points and network / server are backup and could be restored if any serious incident occur.
  • I carry out ICT Inventory physical verification at the Maiduguri Sub-Delegation and ICT stores.
  • I create Wireless Access for guest or Delegates at the office and residents.
  • I fix network, printer, mobile application issue(s) at the Maiduguri residences.
  • I assist users with issue relating to their Outlook app, webmail or Outlook on mobile devices.
  • I organize frequent training for users on ethic computer usage and cyber security awareness.
  • I monitor users GSM and data usage and report any abuse to my line manager.
  • I configure all users accounts such as email, team space access and other relevant accounts.
  • I provide timely response to helpdesk requests from callers and walk-ins staff member and providing remote assistance to users with ICT related problems.
  • Document resolutions to problems and maintain repair logs.
  • I ensure all ICT support requests are accurately logged in IT Support ticketing system for easy monitoring and resolution tracking.
  • I help new member of staff with the administration of staff joining, leaving and/or moving within different sites in relation to the creation and configuration of new computers and services.
  • I assist staff member at the Maiduguri Sub-Delegation with reference account unlocks, Bitlocker recovery key issues, Direct Access, Boxer and Skype for Business setup on mobile device(s).
  • I assist staff member(s) to setup ICT equipment at the meeting room for trainings or meetings.
  • I program VHF radio and added additional channels to all ICRC vehicles.
  • I repair and organizes repairs of all broken ICRC Informatics, Telecom or Telephone equipment received in and dispatches those with active warranty to Abuja Delegation for warranty claim.
  • I receive device from user for repairs and replace for the staff member and update the FIS Inventory for proper record keeping.
  • I monitor the Office, sites and residences network using PRTG, operation and performance of LAN/WAN connectivity and communication services especially the SIP Trunk.
  • I support staff member especially new user(s) in software installation from ICT store and ensures proper software distribution, updates, and scripts installation.

Peter Odejide

Work experience
  • RESPONSIBILITY
  • To brief 9mobile member of staff (end-users) in all the states in north-east on standard computer systems provides technical advice and assistance with IT equipment, business applications, its use and provides remote support when needed for field staff in remote locations and to ensure that 9mobile Offices in North-East has well maintained, up-to-standard IT, HF/VHF radio, satellite, internet, mobile phone and GPS equipment; and to ensure qualitative and consistent ICT and Energy service.
  • Essential Duties and Responsibilities:
  • Maintenance and troubleshooting of the ICT hardware, software, networks and peripheries
  • Focal point for all technical ICT issues for offices and retail outlets.
  • To offer 1st and 2nd level service desk support to users both at the regional office and remote offices.
  • Solve or repair minor computer problems: on-site and remote. Troubleshooting in regional office and other state offices in north-east.
  • Creating and updating hardcopy of all equipment folders with equipment bin-card and other relevant information.
  • Carry out regular maintenance for IT hardware and Ensure that global policies and procedures are implemented and followed.
  • Manage and ensure functionality of CCTV and Biometric Access control for both the office and the residences.
  • Regular visits to other retails offices to resolve ICT issues and make recommendations for improvement and equipment replacement.
  • Timely response to helpdesk requests from callers and walk-ins, providing remote assistance to users with ICT problems.
  • Ensure that the printer’s function properly (ink and toner cartridges and networking, etc.).
  • Install or update software necessary for the work of the teams and check the validity of licenses.
  • Install or update anti-virus programs.
  • Ensure functional, operation and performance of LAN/WAN connectivity and communication services.
  • Ensure drafts and updates the technical documentation for all IT equipment.
  • Identify computer errors and solve them.
  • Ensure all ICT support requests are accurately logged on NMS database and resolution is done according to the agreed Service Level Agreement and escalates unresolved problems to 9mobile service desk.
  • Supervise equipment repair, installation by supplier.
  • Servers, Energy and Network Management
  • Ensure that Servers and other network resources are installed and configured for the respective users.
  • Archive and keep in safe location all old files on the server and some relevant users’ data.
  • Support the delivery of energy backup system (inverter, UPS) for the ICT equipment in the base.
  • Shall be Local Area Network administrator for the base and monitor users’ access to the Network and all its resources.
  • ICT Equipment stock in liaison with the Capital logistician
  • Labelling and registering new ICT equipment, create equipment ID cards and equipment folders for them, issue equipment to users using 9mobile standard forms.
  • Update ICT equipment movement every time there is a change in location and user.
  • Maintain a laptop maintenance log and ensure that all staff have well-functioning ICT equipment, and report to line manager whenever reordering is necessary.
  • Ensure that all equipment allocations are documented.
  • Issue and receive equipment.
  • I report any disappearance of equipment immediately to the Regional ICT Coordinator and HQ IT Head.
  • Maintain proper documentation of all equipment attribute or loaned in the inventory and the ICT stock, and schedules requests for equipment replacement.
  • Radio, CCTV and / SIMREG Devices Management
  • Maintain mobile phone account list and liaise with Finance regarding opening and closing phone accounts.
  • Track and report on monthly mobile phone bills to ensure that there is no unauthorized usage.
  • Manage Subscriptions- liaise with ISP and documentations.
  • Under the supervision of the North 2 Coordinator liaise with HQ for managing email accounts.
  • Provide technical advice on CCTV operations to the base security manager whenever the needs arise.
  • Data Security and Software Management
  • I ensure all users data/information are secure against threats by installing anti-virus and ensures monthly password change.
  • Carryout weekly data backup follow-up for the base ensuring that backups are completed at regular times.
  • Support users in backing up and restoring their data as well as in virus detection, removal and prevention.
  • Ensure that recommended anti-virus is installed on all the computers in the base and regularly updated.
  • Ensure that all network resources (server, network drives, switches, routers, printers) are installed in a safe and well-ventilated locations.
  • Assist in the verification of proper server backup.
  • Communication Service and Subscription Management
  • Ensure stability of internet service for the base and the sub-base and when necessary provide internet service for individual staff who may not be within the office location for official reasons at some point.
  • Continuously monitor the performance of all internet service and effective use of the internet bandwidth.
  • Query any individual for abuse of any of the communication means (Internet and GSM) and report same to my line Manager for consistent abuse.
  • Conduct User trainings
  • Ensure that 9mobile staff are using their equipment in line with 9mobile ICT policy.
  • Ensure the standard 9mobile communication procedures are respected in the regional office and other retails offices.
  • Explain the maintenance tasks to be carried out regularly (clean-up, defragmentation, etc.).
  • Make sure that each user takes good care of the material he is handling

Peter Odejide

Work experience
  • Essential Duties and Responsibilities:
  • Post sales technical support for servers, storage, printers, electronic & biometric access control system for clients.
  • Design, setup and configure internet access for in-house and clients (LAN/WAN connectivity & communication service).
  • Provide Desktop support to all CrownCrystal Technology Limited staff.
  • Excellent Knowledge of Service Desk (Incident Management and Resolution)
  • Installation, configuration and End User Support of office 365, Skype for business, and all other applications
  • Installation, troubleshooting and maintenance of network devices (e.g. Computers, projectors, Enterprise Printers etc.
  • WAN and LAN network troubleshooting
  • Keeping network and all computer system safe, secure and virus free

Related persons

Michael SamuelData Science, ICT