Onyinye Emmanuela Ofosu-Okyere

Connections 3

gi***ma@gmail.com

Profile

About

Teaching

Skills

Microsoft Office
Management
Customer service
Marketing
Accounting
Banking
English
10

Experience

Onyinye Emmanuela Ofosu-Okyere

Work experience

Relationship Manager at Everbond Financial Services Limited

September, 2021 - November, 2021
Fulltime

Marketing and Sale of Company's products.
Account opening and daily cash collection
Loan Booking
Loan Recovery

Onyinye Emmanuela Ofosu-Okyere

Work experience

Account Officer at The Business Executive Magazine Limited

January, 2021 - February, 2022
Fulltime

Preparation of staff salary schedule and Pay Slips
Preparation of SSNIT contributions and remittance to SSNIT
Preparation of taxes and remittance to GRA.
Preparation of Invoices and issuance of receipts for payments received
Handling of all incoming and outgoing mails and calls
Handling of all other statutory payments and office Files
Client and debt management.

Onyinye Emmanuela Ofosu-Okyere

Work experience

Customer Service Officer and Account Support Officer at Stanbic IBTC Bank (Nigeria)

September, 2014 - October, 2019
Fulltime

SEPT 2014-MARCH 2016 Client Service Officer
JOB DESCRIPTION AS CLIENT SERVICE OFFICER:
BVN Enrolment: Enrolment of new-to-bank customers for Bank Verification Number (BVN), Retrieval and validation of BVN for existing customers.
Duty of Due Diligence on Customers’ Instructions/Treatment of Customers’ Requests within Timeline: Receive and deal customers instructions such as requests for Online Banking, Account statements, Reference Letters, Standing Instructions, ATM Cards and Cheque Books, Bank Draft, Treasury Bills, Money Markets, Fixed Deposits etc.; ensuring customers’ faces/signatures are verified first on system before treating their requests.
Engage in Reactive selling: Identify cross-selling opportunities and sell products /services reactively; also participate in in tactical Sales/marketing activities as required.
Post Internal Transfers and Bank charges on services: Receive Cheque/electronic payment Instructions and post transactions; ensuring bank charges are taken accordingly.
Pension Manager: Assist pension customers in setting up their Pension accounts, Print Pension Account Certificates, log Pension applications, attend to clients’ pension complaints and follow up on clients’ Applications for Pension payment.
Relationship Management: As first point of contact, I received customers’ Compliments/complaints and manage aggrieved customers, ensuring customers leave banking hall happy and their issues resolved and feedback communicated to them accordingly.
APRIL 2016-OCT. 2019 Account Support Officer
JOB DESCRIPTION AS ACCOUNT SUPPORT OFFICER:
Account Opening: Receive Account opening requests, validate supporting documents and open accounts as requested by customer, ensuring customers’ information and transactional mandates are accurately captured and address verification logged and Vendor Report attached to account package in addition to other documents provided by customer.
E-Name Check and Risk Classification: Verify Customers’ personal and Business names and ascertaining their nature of business and attributable risks on the Bank.
Due Diligence on Customers Documents/Instructions: Verify Account transactional Mandates, Bank Verification Numbers, Identity Cards and Registration documents submitted by customers using portals provided by the bank before treating Account Opening and other requests.
Data Update: Receive and treat requests for data update such as change of name, date of birth, change of Account Transactional Mandates, contact addresses, Phone numbers, Next of Kin, Identity Cards.
Scanning of Account Packages and Other Requests: Uploading evidences of Customers’ Instructions on appropriate Portals within stipulated timeline.
Treatment of E-Dividend Mandates and E-References.
ATM Cash load and Monitoring.