About

ALX Certified Virtual assistant with great problem-solving skills, providing exceptional service to clients and colleagues. Skilled in anticipating client needs, communication, self-management with grit, and a growth mindset. Industrious self-starter, creative, and energetic individual able to relate to people on their own level. Certified IT Support Professional excels in customer service, networking, operating systems, system administration, and security, AWS Cloud Academy Graduate.

Skills

  • Excellent communication and interpersonal skills
    9
  • Good data collection and presentation skills
    9
  • IT support skills like troubleshooting and repair
    7
  • System administration
    4
  • Basic Computer Operations
    8
  • Microsoft 365: MS Word MS Excel MS Access MS PPT
    8
  • Gsuite / Google Workspace
    9
  • Data Entry
    8
  • Leadership & Project Management
    8
  • Office Equipment: Photocopier Scanners Fax Phones
    9
  • English and Kiswahili
    9

Experience

Njoka Timothy

Work experience
  • Managed W.R.A.C website by Updating the W.R.A.C website with the names and pictures of new hires as per their department.
  • Maintained W.R.A.C website by ensuring Alignment of the texts, pictures,and media on the W.R.A.C website and the W.R.A.C mobile site.
  • Problem Solving technology-related issues that are posted as tickets on the freed camp by ensuring 100% attendance of posted tickets.
  • Maintain the W.R.A.C website by ensuring all the links are functioning as they should.
  • Updated the Zoho forms with the newhires for automation of weekly organizational emails.
  • Got assignments from the Departmental manager on the Freed camp.
  • Removed employees from the Zoho automation once they leave the organization.
  • Managed W.R.A.C web development
  • Managed Workflows,Forms and Database maintenance.

Njoka Timothy

Education
  • This course is designed to develop and practice professional skills that are most needed to be a successful Virtual Assistant-- specifically:
  • A growth mindset and willingness to figure out how to get the job done.
  • Outstanding, proactive communication with a remote client/manager.
  • Time management, task organization and prioritization.
  • Managing a client’s email inbox.
  • Managing a client’s calendar and scheduling.
  • Internet research and synthesis.
  • Creating slides & presentations.
  • Researching and booking travel.
  • Data entry and expense tracking.
  • Use of common web and software applications including the Google Workspace suite and video conferencing tools.
  • Written & spoken communication that is clear, professional, succinct, and effective.
  • Handling sensitive data and maintaining confidentiality.

Njoka Timothy

Education
  • GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE at   Coursera
  • Technical Support Fundamentals
  • The Bits and Bytes of Computer Networking
  • Operating Systems and You: Becoming a Power User
  • System Administration and IT Infrastructure Services
  • IT Security: Defense against the digital dark arts

Njoka Timothy

Work experience
  • Offered user support to 20+ computer users in the hospital.
  • Successfully updated all hospital computers to the latest software versions and ensured that all security patches were applied within the required timeline.
  • Reduced system downtime by 50% by proactively identifying and resolving technical issues before they could escalate into major problems.
  • Ensured security measures were adhered to, resulting in zero data breaches or unauthorized access incidents to the server room and any other IT infrastructure.
  • Successfully implemented the setting up of a new network infrastructure for both phones and computers this resulted in zero downtime due to connection problems and led to the successful implementation of the electronic medical records (EMR) which in turn cut the patient.
  • Timely Equipment Procurement through managing the procurement process, ensuring timely delivery of new equipment and software licenses, preventing delays in productivity due to outdated or faulty hardware.

Njoka Timothy

Education
  • Finacial Accounting
  • Quantitative Methods
  • Business Law
  • Economics
  • Organizational Behavior
  • The business Environment
  • Principles of Marketing

Njoka Timothy

Work experience
  • Daily Data entry of out-patient records as per the diagnosis.
  • Compiled the weekly disease surveillance report and sent it to the district for monitoring.
  • Compiled a report on the monthly outpatients workload using the forms provided by the ministry of health.
  • Secretary of the interdepartmental committee which tried to address the challenges faced by each department using the fishbone diagram.
  • Drafted a weekly report of the interdepartmental meetings and made a follow-up with the program manager to deliver the best services to the patients.
  • Ensured 90% accuracy of patient data entered on a daily basis, reducing the number of missing patient data.
  • Answer calls in regards to revisiting patients whose files may not be on the filling cabinet and manually tracing the file.

Related persons

Kariuki Njoka
Bonface MunyaoAdministration, Management, Sales