About

Committed and dependable Information Science professional with over 3 years of experience. I have worked in different positions and recently worked as Data Remediation Clerk at KCB Group Limited. I have gained practical experience in records management, data entry, data confidentiality, result...

Skills

  • records management
    8
  • librariy assistant aarchiving
    8
  • customer experience
    8
  • Data Entry
    8
  • English and Kiswahili
    10

Recommendations

Benjamin Tua

5/9/2023
10

"Highly recommend
"

Victor Otuoma

1/24/2023
10

"Committed smart worker"

2 recommendations in total
See all recommendations

Experience

Njeri Mwaura

Work experience
  • Freelance Virtual Assistant, Copywriter & Data Entry Personnel at   Freelance Services
  • Assisting an array of clients as a virtual assistant for instance Scheduling meetings, Hotel & Flight Bookings, Content planning,
  • Research material organization and any other tailored assistance
  • Writing website copy for new website onboarding
  • Transcription of audio into text for use as subtitles or for
  • accessibility.
  • Compiling complex data into statistical comprehensive data for
  • usage in Infographics

Njeri Mwaura

Work experience
  • Reviewed applications for completeness, accuracy, and compliance with regulations and met with applicants to obtain missing information followed by adding it to the system.
  • Answered questions regarding all aspects of new accounts via telephone and email in a very fast-paced environment.
  • Processed customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures, or returning incomplete documents to the leader for resolution.
  • Quickly and effectively solve customer challenges including following up to ensure remediation.
  • Communicated using customer-friendly and appropriate language, to explain customer bills, and payment issues and handled billing disputes consistent with [company name] standards.

Njeri Mwaura

Work experience
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. Provided customers with accurate answers to questions and complaints regarding products and services.
  • Scheduled and coordinated meetings, client appointments, and travel
  • arrangements for supervisors and managers.
  • Maintained and improved online databases of client accounts and external vendors, including updating information when necessary.

Njeri Mwaura

Work experience
  • Records Management Officer at   NHIF
  • Maintained a record of all file movements and ensure that all files requested from the registry are returned within the set time.
  • Identified inconsistencies in daily operations, correcting the inconsistency or escalating the problem to the next level according to technical operations protocol.
  • Assigned codes to diseases and surgical procedures according to the International Classification of Diseases and Procedures in Medicine and updated on the NHIF Portal.

Related persons

Benjamin TuaData Science, Product management, Project Management
Victor OtuomaAdvertising, Customer service, Data Science
nonnieh mainahAdministration, Customer service, Human Resources
Paul OrwaBanking, Business Development, Customer service

Benjamin Tua

5/9/2023
10

"Highly recommend
"

Victor Otuoma

1/24/2023
10

"Committed smart worker"

2 recommendations in total
See all recommendations