About
👋 Hi, I'm Nikunj Upadhyay — Your Go-To Expert in Administrative Management, Payroll, and Customer Operations
With 21+ years of global, cross-industry experience, I specialize in streamlining administrative workflows, optimizing payroll systems, enhancing customer satisfaction, and ensuring regulatory compliance. From hospitality to telecom to manufacturing, I bring a strategic, solutions-driven mindset that helps businesses scale efficiently while staying people-focused.
🔧 What I Bring to the Table
🏨 Hospitality & Front Desk Operations:
Currently managing The European Hostel in San Francisco (76-bed facility), I lead daily front desk functions, guest relations, audits, inventory, and security. I ensure every guest encounter is smooth, efficient, and memorable.
💰 Payroll & Financial Operations:
Hands-on expertise in payroll processing, tax/VAT compliance, reconciliation, and reporting using tools like SAGE Pastel, Tally ERP, and custom MIS dashboards.
🧑💼 HR & Talent Acquisition:
Proven track record in full-cycle recruitment, onboarding, and staff training—helping companies like AAA IT Solutions attract, retain, and grow top talent.
📞 Customer Service Leadership:
At Vodafone, I managed high-volume customer escalations, resolved complex billing issues, and coached support teams—all while exceeding key performance metrics.
🌟 Career Highlights
✅ Awarded “Star of the Year” for exceptional initiative and operational impact
✅ Reduced operational waste through eco-friendly inventory and disposal systems
✅ Flawlessly executed cross-border import/export documentation and internal audits
✅ Managed $5,000+ average nightly revenue with zero discrepancies in audit reports
💡 Why Connect with Me?
I’m passionate about bringing clarity to chaos—whether that’s optimizing a payroll system, resolving a customer issue, or designing efficient front desk processes. With fluency in English, Hindi, Gujarati, Swahili, and more, I thrive in multicultural, fast-paced environments. If you’re looking to improve your team’s performance, streamline operations, or lead with integrity—I’m here for it.
📬 Let’s Collaborate:
Drop me a DM or email at upadhyay.nikunj0701@gmail.com
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