About

👋 Hi, I'm Nikunj Upadhyay — Your Go-To Expert in Administrative Management, Payroll, and Customer Operations With 21+ years of global, cross-industry experience, I specialize in streamlining administrative workflows, optimizing payroll systems, enhancing customer satisfaction, and ensuring regulatory compliance. From hospitality to telecom to manufacturing, I bring a strategic, solutions-driven mindset that helps businesses scale efficiently while staying people-focused. 🔧 What I Bring to the Table 🏨 Hospitality & Front Desk Operations: Currently managing The European Hostel in San Francisco (76-bed facility), I lead daily front desk functions, guest relations, audits, inventory, and security. I ensure every guest encounter is smooth, efficient, and memorable. 💰 Payroll & Financial Operations: Hands-on expertise in payroll processing, tax/VAT compliance, reconciliation, and reporting using tools like SAGE Pastel, Tally ERP, and custom MIS dashboards. 🧑‍💼 HR & Talent Acquisition: Proven track record in full-cycle recruitment, onboarding, and staff training—helping companies like AAA IT Solutions attract, retain, and grow top talent. 📞 Customer Service Leadership: At Vodafone, I managed high-volume customer escalations, resolved complex billing issues, and coached support teams—all while exceeding key performance metrics. 🌟 Career Highlights ✅ Awarded “Star of the Year” for exceptional initiative and operational impact ✅ Reduced operational waste through eco-friendly inventory and disposal systems ✅ Flawlessly executed cross-border import/export documentation and internal audits ✅ Managed $5,000+ average nightly revenue with zero discrepancies in audit reports 💡 Why Connect with Me? I’m passionate about bringing clarity to chaos—whether that’s optimizing a payroll system, resolving a customer issue, or designing efficient front desk processes. With fluency in English, Hindi, Gujarati, Swahili, and more, I thrive in multicultural, fast-paced environments. If you’re looking to improve your team’s performance, streamline operations, or lead with integrity—I’m here for it. 📬 Let’s Collaborate: Drop me a DM or email at upadhyay.nikunj0701@gmail.com #FrontDeskManager #AdministrativeExcellence #PayrollProfessional #CustomerExperience #ProcessImprovement #BilingualProfessional #Leadership #OperationalExcellence

Skills

  • Administration
  • Banking
  • Customer service
  • Hospitality
  • Human Resources
  • Office management
  • Recruiting
  • English
    10
  • Hindi
    10
  • Gujarati
    10
  • Swahili
    6

Recommendations

Arnav Kikani

 8/10/2024
7

"Mr Nikunj was my colleagues my Junior for more than 3 years and during working together he was sincere, obedient and good listener and perfect in his task. "

Experience

Nikunj Upadhyay

Work experience
  • Wide range duties and responsibilities from performing task of the receptionist, night auditor, house cleaner services, janitorial and security personnel as well on needed basis to achieve the best customer satisfaction.
  • Managing calls, using desktop computers, scanners, printers, and fax machines.
  • Corresponding emails with booking websites, travel agencies, customers and responding to feedbacks daily basis.
  • Troubleshooting Wi-Fi issues and operating CCTVs.
  • Night auditing duties included generating daily invoices, monthly sales report and performing safe and secure revenue drops in the form of cash and credit cards sales.
  • Ordering inventory items and stock management were done in a sustainable approach.
  • Eco-friendly waste manage practices were applied.
  • House cleaner and janitorial duties were performed at times when staff were unavailable especially during out of services hours by attending to cleaning rooms, managing laundry duties, keeping the lounge, kitchen area and facilities clean and tidy for customers.
  • Basic repair person jobs, minor fixes and repairs were performed such as replacing broken bulbs, mirrors, faucets, minor drainage issue, unclogging toilets, replacing door locks and keys, involving usage of battery-operated drill machines were conducted.
  • Conflict management such as de-escalating situation, contacting fire emergency services or the ambulance and even the police for situations that were out of control were regulated.
  • Operated CCTV for footage evidence to collaborate with the police and safety procedures such as patrols around the hostel premises were conducted for the safety of the customers.
  • Logging in of daily events and keeping up to date information were exchanged with co workers the end of every shift. Basically, maintaining safe, friendly, and pleasant stay for all customers was the key responsibility.
  • Customer Services
  • Check-in and Check-out process
  • Online Sales, General Administration, Data management, managing Petty Cash and Computer operating.

Nikunj Upadhyay

Work experience
  • Scrutinizing invoices, bills, and other documents prior to entry into Tally ERP, SAGE Pastel and ERP systems
  • Collating and preparing employee data for preparing salaries on a periodic basis on Pay Master and TA Master software.
  • Undertaking internal audits using software reports, manual registers, and raw material
  • Preparing and arranging Sales Invoices/Delivery Notes, serial number-wise and filing for Head Office
  • Bank Reconciliation
  • Import & Export documentation.
  • Internal Audit and Tax Audit
  • Maintaining stock of office stationery, office supplies and reordering them as and when required
  • Tracking and reconciling NHIF/NSSF/PAYEE/TAX/VAT/Withholding VAT
  • General Administration, Managing Petty Cash, Data Management and Computer Operating

Nikunj Upadhyay

Work experience
  • February, 2017 - January, 2019
  • Fulltime
  • I can manage the team (which allotted to my Team Leader) when needed, along with that I can take two chats at a time.
  • On chat I’ve to give to resolution as per the process which followed by Vodafone UK.
  • Process – Billing query, online account, Network related queries, sales (changing of tariff), sharing of information regarding the upgrade, early upgrade, flexi upgrade and cancellation.
  • Online sales and online up-front sales we do for the promotional offer on the customer account.
  • Supporting team and train new grab bay team.

Nikunj Upadhyay

Work experience
  • Managing the Company’s weighbridge software and store operations on TAPSCOM
  • Scrutinizing invoices, bills, and other documents prior to entry into SAGE Pastel and ERP systems
  • Collating and preparing employee data for preparing salaries on a periodic basis on Pay Master and TA Master software.
  • Reviewing and drafting reports related to dispatches, clinker, pozzolana, gypsum and other material.
  • Investigating and conducting reconciliations with manual registers of dispatch, clinker, pozzolana, gypsum and other material
  • Undertaking internal audits using software reports, manual registers and deliveries of dispatch, clinker, pozzolana, gypsum and other material
  • Checking and rectifying the errors committed by 1st Weight/2nd Weight persons in software and manual registers.
  • Inspecting goods received and updating Goods Received Note (GRN) stamp.
  • Recording GRV entries related to Pozzolana and Gypsum material in Sage software, consumption entries pertaining to pozzolana, gypsum, bags, grinding aid and clinker material in Sage.
  • Preparing and arranging Sales Invoices/Delivery Notes, serial number-wise and filing for Head Office
  • Preparing quotations of Simba paving block department
  • Maintaining stock of office stationery, office supplies and reordering them as and when required
  • Drafting payment request letters for dealers and suppliers for local and export purposes
  • Tracking and reconciling NHIF/NSSF/PAYEE/TAX
  • General Administration, Managing Petty Cash, Data Management and Computer Operating

Nikunj Upadhyay

Education
  • Advanced Diploma in Software Application and Programming from Information Technology and Computer Training Institute (I.T.C.T.I), India, 2005

Nikunj Upadhyay

Work experience
  • Screened candidate profiles according to job category through various job websites and portals.
  • Scheduled and conducted interviews of registered candidates, Maintained and updated the database of potential employees, Prepared Offer, Appointment, Relieving and Increment letters.
  • Oversaw & managed the entire Data Collection Center & franchisees of entire Gujarat and Rajasthan regions, resolving their queries, Coordinated and provided oversight to data processing operations, including conducting rigorous quality checks, Maintained and update employee attendance, leaves, provident fund, employee state insurance for payroll purposes, Interacted with prospective and existing clients for sourcing new candidates.
  • Analyzed recruitment data and prepared MIS reports to ensure accomplishment of targets, Managed employee evaluations/appraisals, grievances, and training programs.

Arnav Kikani

 8/10/2024
7

"Mr Nikunj was my colleagues my Junior for more than 3 years and during working together he was sincere, obedient and good listener and perfect in his task. "